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HomeMy WebLinkAboutRESPONSE - RFP - P918 PARATRANSIT SERVICES CSUParatransit Services Proposal No. P-918; Submitted by Shamrock Taxi of Fort Collins, Inc. Shamrock Taxi of Fort Collins, Inc. Paratransit Services Proposal No. P-918 1. Narrative Statement Shamrock Taxi of Fort Collins has been serving Fort Collins and Northern Colorado for 18 years. We provide door-to-door service 24-hours a day, 365 days a year. Our fleet of 18-vehicles is radio -dispatched from our office at 4414 East Harmony Road in Fort Collins. Our customers represent a cross section of our community, and they include many seniors and disabled passengers. Shamrock operates a state-of-the-art communications department with a new, 60-line phone system and a high speed, T-1 data line. A sophisticated, computerized reservation/dispatch system is scheduled to go online in February 2004. The communications department is staffed by 5 supervisors, 10 operators and 4 dispatchers. Communications personnel are chosen for their interpersonal skills and problem -solving abilities. All personnel are thoroughly trained to provide efficient, courteous service to our customers. The vehicles are either 5-passenger mid -size sedans or 7-passenger mini -vans. They are all heated, air-conditioned and equipped with 2-way radios. No smoking is allowed at any time in any of our vehicles. This policy is STRICTLY enforced. The vehicles are based at our office/shop facility at 4414 East Harmony Road in Fort Collins. This facility includes a wash bay that is equipped with a water -recycling system that saves over 100,000 gallons of potable water annually. In addition to exterior washing, the vehicles are cleaned and detailed inside as well. The shop also performs minor paint and bodywork. All vehicle maintenance is performed in-house in our adjoining shop. Our mechanics handle everything from routine oil changes to rebuilding engines. The shop is equipped with the latest diagnostic equipment to assist our mechanics in performing their jobs at the highest level. Our Maintenance Department tracks and schedules regular preventative maintenance services, and reviews and responds to vehicle inspections performed by every driver before and after each shift. Shamrock's vehicles are all registered, licensed, and insured in accordance with the laws of the state of Colorado. All vehicles meet U.S. Department of Transportation requirements for vehicles in fare service to the public, as well as pre and post inspections. Each vehicle is thoroughly inspected by the Colorado Public Utilities Commission annually. Page 1 of 4 Paratransit Services Proposal No. P-918; Submitted by Shamrock Taxi of Fort Collins, Inc. Shamrock's drivers are pre-screened and trained before they are permitted to drive one of our vehicles. Before any applicant begins training, we obtain a driving record from the Colorado Department of Motor Vehicles and a criminal background check from the Colorado Bureau of Investigation. Applicants must first demonstrate a thorough knowledge of the city and pass a test administered in-house. Our most experienced drivers then serve as trainers to instruct prospective drivers in customer etiquette, radio procedures, and paperwork. Safety is our highest priority, and drivers receive extensive training in performing pre -trip safety inspections of their vehicles. Drivers receive training in Defensive Driving Class (DDC) and Passenger Service and Safety (PASS). Shamrock has on staff a DDC instructor certified by the National Safety Council and a PASS instructor certified by the Community Transportation Association of America. The senior staff of Shamrock provides a wealth of skills and experience in the transportation industry. Tom Hofmann, President and General Manager, began driving a Denver Yellow Cab in 1972. When the Yellow Cab Company was purchased by its employees, Tom served on the Board of Directors and was Secretary Treasurer of the Co -Op. In 1985, he moved back to Fort Collins where he had previously graduated from Colorado State University with a degree in Business Administration. Tom has built Shamrock Taxi from modest beginnings to a large transportation company employing over one hundred people. Operations Manager Larry Johnson has over 25 years experience in the transportation industry. Larry drove over -the -road trucks for 10 years before joining Shamrock as a taxi driver in 1987. Larry served as a driver, dispatcher and supervisor until he was promoted to Operations Manager in 1988. Larry played a very important role in the success of Shamrock Taxi. Rick Hofmann is the I.T. (Information Technology) Manager at Shamrock. Brother of Tom Hofmann, Rick also graduated from Colorado State University. Rick spent 20 years as a Research Chemist before joining the Shamrock team. Rick's technical background provides the expertise necessary to implement and maintain the sophisticated, computerized systems used throughout the operation. Shop Manager Charles Copeland has over 28 years experience as a mechanic, foreman and shop manager. Charles' experience includes 5-years working for the RTD bus system in Denver as a Certified Diesel Bus Mechanic. He has served in a leadership role for most of the past 10-years. Charles' organizational skills compliment his extensive mechanical skills. He has implemented an impressive system to track and schedule maintenance work to keep our fleet safe and dependable. Page 2 of 4 Paratransit Services Proposal No. P-918; Submitted by Shamrock Taxi of Fort Collins, Inc. 2. Permit & Map of Authorized Area Exhibit A: Certificate 13043, Letter of Authority Issued by The Public Utilities Commission of The State of Colorado to Shamrock Taxi of Fort Collins, Inc. Exhibit B: Shamrock Taxi of Fort Collins, Inc.; Permitted Area of Authorization 3. List of Contracted Organizations SmartTrips City of Ft. Collins 235 Matthews Ft. Collins, CO 80524 970-224-6126 Contact: Kathy Collier Pinnacol Assurance 7501 E. Lowry Blvd. Denver, Co 80230 877-361-4300 Contact: Valerie Carter, RN (many case managers contact Shamrock re clients; Ms. Carter is a recent one) PVH Social Services 1024 Lemay Ave. Ft. Collins, CO 80524 970-495-8550 Contact: Annette DeGroot CDSI (Centennial Developmental Services Inc.) 1050 37`h Street Evans, CO 80620 970-339-5360 Contact: Cameron Minard McKee Medical Center 2000 N. Boise Loveland, CO 80538 970-622-1955 Contact: Catherine O'Day Page 3 of 4 Paratransit Services Proposal No. P-918; Submitted by Shamrock Taxi of Fort Collins, Inc. 4. Person Responsible for Contract Thomas E. Hofmann, President of Shamrock Taxi of Fort Collins, will have ultimate responsibility and accountability for the Contract. Shamrock Taxi of Fort Collins 4414 E. Harmony Road #200 Fort Collins, CO 80528 (970)225-4800 5. Estimated Cost -Per -Trip The estimated cost per trip for the services described in the Request for Proposal is $15.00. If, however, all ambulatory trips were provided, the estimated cost would be $12. The savings are due to the efficiency of combining all ambulatory trips in the Dial -A -Ride service rather than just those clients located outside the'/4-mile boundary around the Transfort fixed -route system. Page 4 of 4 Exhibit A TO: T- LETTER OF AUTHORITY Iecuw B DEpm"ENT OF REw"-m" AOEHcR:s The Public Utilities Commission OFFICE LEVEL TWO 1880 LOOAN STREET DENVER, COLORADO 90203 i • 043 CERTIFICATE NUMBER 1 SHAMROCK TAXI OF FORT C OL.I...'I:NS, INC. F, C:I I.iOx 88 W:l'NDSOR „, CO 8()550 PERMIT NUMBER TRANSPORTATION - -.:I:N TAXICAB SERVICE ---- OF (i) PASSENGERS AND 'THEIR BAGGAGE'. BETWEEN ALL POINTS LOCATED WITHIN A 20-MIL.E: RADIUS OF Tl-L INTERSECTION OF COLLEGE AVENUE AND PROSPECT STRELT IN FOF T COL.I... INS , COLOR A. DO , - AND BETWEEN SAID POINTS, ON THE. ONE. HAND, AND ALL POINTS IN THE STATE OF C OLURADCI,:, ON THE OTHER 1••IAND ; () PACKAGE:,S, I-'3E'TWI: 1 N AI ... L F• OI.N'TS I ... C)�-A'T ED WIT1-EIN A CCU-•.MIL.E RADIUS t:1F: '1'111: , INTERSECTION UF COLLEGE AVENUE AND PROSPE.C'T STRE::Ei.T IN FORT C OL..LANS, C OL_ORADO. RESTRICTIONS: THIS C:ER'I'IFIC:A'TE IS REiS'TRIC:.TED AS F 01...L LOWS: (A), :I:TEM NC).. (2) OF THIS CERTIFICATE' ::ER T'I :I.C:A'TE:: 1.S I•tE.STRIC:'I 1::1) AGAINST C'I••IE:: "I'RANSF'ClRTATION OF: (i } MONEY,C�C1FiF�E:NC:Y, C;UINS, GOLD, SIL.VEh, SECURITIES, FUR; .,JE:WEI... RY, MAIL, INTES2OF"F'ICE CORRESPONDENCE, AND 011•41-:R ITEMS 01= UNUSUAL.. VALUE; (::.'.) ANY ITEM WE GHING IN EXCESS CIF' 75, POUNDS; AND (3) PACKAGES BETWEEN WE.E%N MANUFACTURING FAC...I.LII IE:.S , WAREHOUSES, WHOLESALE OUTLETS, RETAIL 01.)I*-- I... i::.'TS, OR ANY C OMB-INA'TION OF THOSE FACILITIES (4 ITIEM NOSE. (i ) AND (2) ARE RE:S•T RIC:TEA) TO THE. USE OF WI'T1-1 A.I''ASSE:NC•EF� CAPACITY OF EIGHT OR L.E:SS J:NCA-UDIN(:Y 'T'I-III DKIVE.R; AND (S EAL) PAGE i - CONTINUOUS Until Revoked - Cancelled Suspended - Altered or Amended (NOT VALID UNLESS UNDER SEAL OF COMMISSION.) THIS LETTER OF AUTHORITY MUST BE CARRIED IN THE CAR OF EACH AND EVERY VEHICLE OPERATED UNDER THE ABOVE AUTHORITY NUMBER. ABOVE AUTHORITY NUMIJER AND ABOVE CARRIER'S NAME AND ADDRESS MUST 81 PAINTED ON ROT" FLETTER OF AUTHORITY Issued 8y DEPARTMENT OF REGULATORY AGENCIES The Public Utilities Commission OFFICE LEVEL TWO 1580 LOGAN STREET DENVER, COLORADO 80203 I304?i TO: CERTIFICATE NUMBER SHAMROCK TAXI OF FORT COLLINS, INC. PERMIT NUMBER L (S EAL) J (C) ITEM NOS. (i ) AND (2) ARE RL-:.ST'RICTED AGAINST TVIE 1.1SE OF VEHICLES MANLIFAl'TL)RED BY CADILLAC, ROL.I... S ROY(.I:i , ME:R(.;I-'DENS BE.NZ, OR L-INCEIL.N. ,w7.. 1'�/,1"I ,tom/'I.YI�� CONTINUOUS E.ND OF AUTHORITY T'Y Until Revoked - Cancelled Suspended - Altered or Amended (NOT VALID UNLESS UNDER SEAL OF COMMISSION.) THIS LETTER OF AUTHORITY MUST BE CARRIED IN THE CAB OF EACH AND EVERY VEHICLE OPERATED UNDER THE ABOVE AUTHORITY NUMBER. MOVE AUTHORITY NUMBER ,ENO ABOVE CARRIER'S NAME AND ADDRESS MUST 01 PAINTID ON BOTH Exhibit B: Shamrock Taxi of Fort Collins, Permitted Area of Authorization Pad Feather -� Lakes hamrotdl Ta>d Fort Collins Service Area 20 mile radius from Prospect &College /ME LEA R \ 85 2;37 � Livermore \ \ C 0RADO'; Wellington° Came Ile Po ire ' � E L �� 287 eid' rl3e :. Ault i � Ir Fort` Collins Eaton Windsor _ sa \ �i Lo -- Evans Campion \ sallw Copyright O 19W2001 Microsoft Corp. and/or Its supplier. 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