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Home My WebLink AboutRESPONSE - RFP - P917 PARKING TICKETING MANAGEMENT SYSTEMT2 I01TITI 4 :i _ November 24, z-003 SYSTEMS 61 Mr. James B. O'Neill II, CPPO, FNIGP Buyer City of Fort Colllins Purchasing Division 215 North Mason Street, 2" a Floor Fort Collilns, CO 80524 Dear Mr. O'Neill, Thank you for giving T2 Systems the opportunity to respond to the City of Fort Collins' RFP P917 for a new parking ticketing management system and to understand your needs. Throughout this discovery process, I've learned a lot about how your organization manages parking and wants to improve business practices. I trust that I have given you and others involved helpful information for making the best decision for the City. The proposal outlines how T2 Systems will help you manage your parking operation. I've included additional information about T2 Systems and how our solutions specifically address your current problems and provide a solid foundation to effectively plan for the future. If you have any questions or would like more information, please call me at (800) 434-1502, ext, 5503, or send an e-mail to bkarninski@t2systems.com. Sincerely, Brian Kaminski Regional Sales Representative T2 Systems, Inc. 7835 Woodland Drive Suite 250 Indianapolis, IN 46278 0 317-524-5500 m 800-434-1502 ® 317-524-5501 © www.t2systems.com SYSTEMS • �•.►11�►IF Section1........................................................................ About T2 Systems Section 2................................................... Solution Overview It Specifications Section 3...................................... Response to RFP Requirements and Questions Section 4...................................................................... Pricing It Contracts Section5................................................................................ References Section6...................................................................... About the T2 Team Section7.......................................................................... Implementation Section8................................................................................Appendices T2 Systems, Inc. 800-434-1502 www.t2systems.com SYSTEMS SECTION 1 Since 1994, T2 Systems has delivered proven parking solutions that meet the ever -changing needs of the parking industry, and this commitment shows - in our quality products and services, thought leadership and strong customer relationships. We are trusted by more than 200 organizations in the US, Canada and Australia including universities, cities, hospitals, airports and private companies. T2 parking solutions are designed around your needs and the parking needs of your customers. Our tools include software, technology and management services, consulting, and hardware. T2 Parking Software helps you run the business of parking. Our enterprise -wide software helps you manage every aspect of parking while enabling on-line transactions within your organization and with customers. With T2 Parking Software, you're able to provide better service — with complete customer information at your fingertips. This knowledge will give you the power to maximize R01 and have more control over your resources. Planning for the future is a big part of your job and we understand the power of managing for tomorrow's needs. We're constantly developing new management services that will improve your entire parking operation and provide the processes to help you achieve your business goals. As in any business, you can't be successful if you don't have the right equipment. We can provide you and everyone in your parking operation with the parking hardware necessary to get the job done - in the field and at the office. Your satisfaction is how we measure our success. With our reliable technology services, we won't let you down. Through pre -installation analysis to ongoing technical assistance, our services help you get the most our of your parking management system. Specific services include training, application consulting, technical support, and e- Business Solutions. Our customer support team is one of the best in the industry — made up of seasoned parking professionals who understand the environment and procedures of parking offices. If you have a question, just call our tech support line. Our technical support staff is there for you. More than likely, you'll have a response in less than two hours. T2 Systems, Inc. 800-434-1502 www.t2systerm.com When you become a T2 customer, you get the added benefit of being able to network with other members of the T2 family. Whether asking questions via the T2 users listsery or participating in our annual User Group conference, you can learn from your peers and implement their best practices into your operations. The T2 user community is also active in the development of future products and services. The T2 Customer Advisory Board serves as a channel for user feedback, best -practice information exchange, and User Group Conference participation. You determine your goals — generate more revenue, integrate with other systems/departments, fund new initiatives, streamline operations, or provide additional customer services. When you choose T2 as your parking partner, you'll get proven technology -based management tools and services that will help you get results. T2 Systems, Inc. 800434-1502 www.t2systems.com SYSTEMS SECTION 2 T2 is proposing the PowerPark Complete System package with a 5 concurrent user license and Oracle database. In addition, the Complete System package allows for the issuance and processing of citations, tracking of parking permits, invoicing of Special Events, and Property Maintenance. The Citation Processing module allows for the issuance and processing of citations. Citations can be issued by paper or handheld device. Paper citation books can be logged and reports generated if there are any "missing" (not issued) paper citations. Handheld ticket writers can issue citations, reducing data entry time and data entry inconsistencies. Citation processing can include locating and/or recording vehicle owner information, printing/emailing over due notices, exporting citation data to a collection agency and recording payments. Scofflaw information can be obtained from PowerPark and sent to the handhelds for officer information. Permit information stored externally to PowerPark can also be sent to the handheld. T2 also offers RoVR. RoVR is short for Retrieval of Vehicle Registrations. This service allows the user to send out unidentified plates for owner information. This is a transaction based service. Additional information on RoVR can be found in the appendix of this proposal. The permit processing module allows for tracking inventory and uniquely numbering permits as they are issued. Permits can also be registered to one or more customers/vehicles (carpooling). User -defined possession statuses (sold, lost, stolen, etc) can be associated with a permit. Permits can also be uploaded to the handheld for officer inquiry. The Permit Module also supports Bulk Permits. The Bulk Permit window allows for a block of permits to be sold to a specific agency, department or customer for a specific period of time. This process entitles the receiving department to assign and distribute them at its convenience. When the permits are populated, they can be updated to reflect the sale. An invoice can be issued. There is also a detailed history of the bulk permit record that allows for tracking payments and any changes made. T2 Systems, Inc. 800-434-1502 www.t2systems.com Permit printing allows you to print permits at the point of sale. These printable permits can be printed with one of three standard formats or a custom format. Custom format utilizes MSWord® merge print capabilities. Along with printing individual permits, the Bulk Permit module allows for the printing of bulk permits from a network or local printer. The Point of Sale module creates a true cash management system by attaching a bar code reader, receipt printer and electronic cash drawer to a standard PC. This module posts payments to proper accounts and creates an audit trail. The Powerl-ink POS module provides the ability for the Parking Department to setup a web storefront. Parking patrons can pay citations, purchase permits, and check their account. '• =' •J Mle' As the backbone of your parking business, you want T2 PowerPark available when you need it. And with Oracle it is. Oracle is a relational database using client/server technology. More than a data warehouse, it's your data management tool. You can get in-depth reports about your business faster and with accurate results. Your IT staff will also have fewer problems. If there's interference, Oracle completes unfinished tasks before beginning new ones. Processing speed is drastically reduced and if Oracle spots a data error, it fixes it. It practically eliminates downtime. Oracle will expand as your data management needs grow. As you issue more permits and citations, and collect more information, you won't have to worry about changing or breaking your database. On-line applications, including T2 e-Business Solutions, work better with Oracle. Your data is more secure. Enhanced support support focuses on preventative maintenance without the need to depend on your internal technical resources. More than just solving problems, enhanced support gives you confidence in your system. With this option, T2 will help you upgrade your system by installing the latest version of PowerPark. You'll not only have access to the newest features, but you'll get training to learn how to use them. Upgrades and preventative maintenance are typically handled remotely and after hours, leaving your operation with little or no downtime. T2's tech support staff will also help you manage your parking database. This includes troubleshooting, installing upgrades, and performing back-ups and routine checks to achieve maximum performance. T2 Systems, Inc. 800-434-1502 www.tZsystems.com You'll also get access to our toll -free enhanced tech support phone line with a 30-minute target call turnaround. Software upgrades and access to the community of other 72 users are also available. STANDARD TECHNICALSUPPORT This option focuses on troubleshooting questions and problems as they occur. You can call our toll -free tech support phone number for assistance. Typically, most calls are returned within two hours. T2 tech support can also provide tips for upgrading PowerPark, handheld ticketwriter software, and walking you through data repairs. Software upgrades and access to the community of other T2 users are also available. T2 Systems, Inc. 800-434-1502 www.t2systems.com SYSTEMS SEC ION 3 RFP Name: Parking Ticketing Management System RFP Number: P917 Closing Date: December 1, 2003 Procurement officer: James B. O'Neill II T2 Sales Contact: Brian Kaminski 800.434.1502 x5503 bkaminski@t2systems.com www.t2systems.com T2 Technical Contact: Laura Lierz 303-487-6300 ttierz@t2systems.com www.t2systems.com SECTION V. TECHNICAL SPECIFICATIONS AND REQUIREMENTS A. SOFTWARE REQUIREMENTS The software should help in providing an effective and efficient toot to better use time and resources of office staff and field personnel, and to provide new and effective resources for customer access. The software provided should be simple for a novice computer user to access information. The T2 PowerPark system meets the City: requirements without reservation and with no modification required to the vendor's system. 1. General requirements: The system should contain, but not be limited to, the following modules: a. Various security levels that can be assigned by a system administrator on a "need to access" basis, by user. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. b. Citation / Customer Module - This should be the first screen that comes up when any inquiry is performed. The system should show all transactions T2 Systems, Inc. Rnn-AU.1ri07 www t7wOomc rnm associated with a citation, including who, when and how payments were entered. if duplicate customer records are ever created in the system, it should have the ability to identify those duplicate customer records with the option to merge the duplicate records into one record. The system should be able to record and report the status of citations, including but not limited to the following status conditions: paid, unpaid, overdue, pending collections, sent to collects, etc. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. Searches can be performed from either module. The search criteria will depend on the module the user is currently using. C. Citation Appeals / Bearing Module, with the ability to schedule and track the status of court hearings for multiple hearing officers. The T2 PowerPark system meets the City's requirements without reservation and with no mod f cation required to the vendor's system. The hearings module contains field information for recording the date, time and location of the hearing. A hearings report can be generated displaying the hearing date, time, location, customer name, citation number, citation issue date and time and issuing officer. d. Parking Permit Module, with the ability to sell, track and report on the status of permits with varying prices, privileges, functions, and locations. The permit module must link to customer, account and vehicle information, as well as the cash management system. The system should record the status of a permit, including but not limited to the following status conditions: active, lost, stolen and returned. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. e. Cash Management / Payment Module - This should be a password -protected module, with the ability to track and report on receivables as well as daily transactions. The system should provide a cashier system for walk-in customers, as well as processing mail -in payments. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. f. Automated procedures that will provide for user -defined fine escalation for parking citations. The system must automatically calculate the fine amount that is added to the citation after 8 days. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. Each violation can have up to four (4) defined escalations schedules. T2 Systems, Inc. Ann-did-i Fn7 www t?wgtPmc rnm g. Automated procedures that will provide for the ability to identify and report on valid and expired permits. The system should be able to tell us which permits have expired or have been renewed so we do not have to do this manually. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. T2 PowerPark can generate reports based user defined criteria to determine if the permit is expired or renewed h. Batch Payment Module that will allow us to enter citations as a batch payment (such as mailed -in citations, and citations retrieved from drop boxes), rather than as cash transactions. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PoweiPark's Point of Sale module contains a citation batch payment feature. This allows the City to processes citation payments received via the mail or lock box i. Letter Module, with the ability to select accounts by automated query (accounts for which letters need to be generated for various purposes), including but not limited to overdue citations, unpaid accounts, permit renewal, accounts pending collections, etc. The letters in the letter module should be able to be customized to include information from any field in the citation, permit, customer, or vehicle databases. The "name" fields in these databases should be capable of splitting the first name, last name, and middle initial into separate fields. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark's Letter Manager will allow the City to manage all aspects of citation overdue and permit renewal notices. Letter Manager generates letters and notices through select criteria andlor standard letters. Prioritize address types Create standard letters, including letters for Appeals, Account Statements, Citation Billing, Multiple Overdue Notices, etc. Citation history updated when citation letter is generated ® Speck billingfee, fine escalations, bootingliowing, status change, andDMP options ■ Print citation letters for selected customer account groups, status of citations, and vehicle assignments ® User -defined letter criteria N Print a single letter or batch letters M "Roll back " feature for notices issued in error j. Report Module, including standard pre -made reports as well as customized or individualized ad -hoc reports. The system should have an easy to use report generator. The T2 PowerPark system meets the City's requirements without reservation: and with no modification required to the vendor's system. PowerPark offers two reporting modules, Standard T2 Systems, Inc. R M1-d'Ad_1 rin? www t?c%mt me rmm Manage every aspect of your parking operation. Now you've got the power! T2 offers powerful parking solutions designed around your needs and the parking needs of your customers. T2 parking solutions provide: The power to make your job easier. Helping you handle all aspects of parking — citations, permits, cash management, payments, appeals, vehicle towing, license plate look -up, property maintenance, collections, tracking, demand control and more. The power to connect. With solutions that integrate with your current systems to streamline your parking operation. And technologies that enable you to support new ways of doing business — Internet, PDAs and more. The power to understand and plan. Providing you with an understanding of your entire parking operation, so you can achieve your business goals, maximize ROI and effectively plan for the future. Reports and FaiyWriter. Standard Reports are pre -defined reports allowing the user to define limited conditions. EasyWriter, the General Purpose Query Facility, allows the user to create custom reports (queries). Reports can be based on date ranges. PowerPark is populated with over 200 reports for a user to select from. This does not include the queries written by a user. Frequently used reports include but are not limited to: ■ Account Receivable Aging Report ■ Citation Violations, Location Summary ■ Repeat Offender List by License Plate and Customer Number ■ Statistics for ln/Out-State by Calendar Period ® Statistics for Status Groups by Officer k. Data Import/Export Module, including the ability to export standard text files with delimited fields, as well as the ability to interface with McGann Parker Database Parking Structure Software and AutoVu License Plate Recognition System databases. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. T2 's exporter and EasyWriter module can create standard text files with delimited fields. T2 has included 25 hours of interface time if PowerPark cannot create file formats acceptable by McGann and AutoVu. The City will only be charged f the time used to create and test the interface. I. The database supplied by the vendor should be an "ODBC" compliant database. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. M. Vehicle Module, including the ability to send vehicle information to a third party information source that can return customer information such as name and address. Such customer information must be automatically populated into the customer module of the system, and properly linked to the permit, citation, and vehicle modules. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. T2 offers a registered owner retrieval service called RoVR. RoVR will allow you to find owners for unassigned vehicles and re -verb address information. The City at any time can view the last time the vehicle went out for owner/address inquiry. More information on RoVR can be found in Section 8 of this proposal. n. Repeat Offender Module, including the ability to customize the criteria that define a repeat offender, and the ability to report on the citation history and permit status (if any) of repeat offenders. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. T2 Systems, Inc. RM-did_15n7 www t7cv0Pn-K rnm o. Tow Module, including the ability to track and report on towed vehicles by date, location, towing officer, vehicle information, or customer information. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. 2. Security Requirements a. The system must allow for a wide range of user access control and security that can vary by module and security level from read-only access to complete insert, edit, delete capability anywhere in the software system. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. The user profile record contains over 75 different areas of control. Areas can include access to setup codes for each particular module, access to each different module, monetary adjustments, and functions specific to each module such as voiding a citation, citation write-offs from the register and much more. b. The system must allow the creation of a profile for each individual user. This profile must specifically detait the access rights and security privileges as defined by the system administrator. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. C. The system must also provide an audit trait of modifications and/or transactions executed by a particular user. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. T2 PowerPark has a very detailed audit trail for monetary transactions When a monetary transaction occurs, the history of the particular invoice(s) are updated to reflect an adjustment orpayment. The user's initials, date of transaction, type of transaction and the adjustment/payment amount is recorded. All receipts created in PowerPark record the cashier, date and time along with the associated invoices. T2 PowerPark also records "key" non -financial transactions, such as a change in violation, license plate number, customer association, etc on the citation record Other key changes recorded also include transactions related to permits. Letterslemails generated from PowerPark are recorded in the history of the citation. 3. Parking Citation Capabilities The parking citation module must allow the user to enter, view, and print citations by means of either a query or batch basis. In addition, information should be displayed on one screen whenever possible, or should be displayed in overlaying windows that can be selected when necessary. In our current system, screen space is wasted, and multiple layers of information must be used to see things like comments, permits, customer account info, etc. (In other words, we have to "drill down" too deeply to retrieve information.) The new system should minimize the need to "drill down" to T2 systems, Inc. Rnn.AU_1 in? www t?WOAm rnn get related information. We would like a comment from the vendor in their response about how their system addresses the concerns expressed in this paragraph. T2 PowerPark allows a user with the proper rights to view, enter, edit and print citations in single or batch mode. The information displayed on each windows contains all necessary related to the particular record Additional information related to the record can be brought up on an overlaying window. The following information should be provided in this module: Detailed violation information, including fine structure (base amount, escalations, accumulations, late fees, etc.) The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. Accumulations only accrue for tickets written by a T2 supported handheld device. b. Provide for user -defined parameters for fine escalation for parking citations, including the amount of the escalation, and the time period that drives the escalation. In other words, we would like to be able to look at a user -defined period of time, such as the most recent 6-months, and have the citation amount be based on the number of citations an account has incurred during that time period. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. Each violation can have up tofour (4) defined escalations schedules The escalation amount and schedule can be sent to the handheld and printed on the citation. C. Extensive scrollable comment fields. The T2 PowerPark system meets the City 's requirements without reservation and with no modification required to the vendor's system. d. If fines are not paid within a certain time period (such as an 8-day limit) the amount of the fine should be increased (this is the equivalent of a (ate -pay penalty.) All of the parameters dealing with the late -pay penalty should be user -defined (amount of penalty, length of time before the increase occurs, etc.) Detail status information regarding balance due, whether late fees have been added, and the amount of the late fees which have been added should be available for viewing and/or reporting. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. The City will initiate the process of escalating fines. A list of all prior citations for an account and ability to display any previous citation(s). The T2 PowerPark system meets the City's requirements without reservation and with.no modification required to the vendor's system. T2 Systems, Inc. Ann-AIA-19M www t7gvtfP a rnm Complete history of transactions associated with the citation. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. Each citation is associated with a citation history, each line is assigned a transaction date, transaction description, transaction amount (if applicable) and the initials of the user who performed the transaction. Transactions can include but are not limited to inserting a citation, monetary adjustment, change in citation ownership, etc. g. A complete history of paid citations. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. The City can acquire a complete history of paid citations from one of three modules; I) Citation finder, 2) Standard Reports and 3) Easy Writer. h. A complete history of dismissed citations by user ID (staff member). The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. Appeal information is recorded in the history of the citation. This includes the user who opened the appeal azzd dismissed or upheld the appeal. A complete history of unpaid citations. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. The City can acquire a complete history of unpaid citations from one of three modules; I) Citation finder, 2) Standard Reports and 3) EasyWriter. This module must also: j. Provide some method to prevent duplicate or overlapping citation numbers. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. Potential duplicate citations written by a T2 supported handheld device are stored in the duplicate citations module. the City would be informed after a handheld communication if any potential duplicate citations exist. If a user attempts to manually enter a citation number that currently exists in PowerPark, the user will be informed the citation number already exists it? PowerPark and will not be allowed to save the citation. k. Provide a mechanism for rapid and convenient entry of hand-written citations utilizing defaults from the previously entered citation such as date, officer number, location, etc. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark's fast -add feature allows for a user to remain in insert mode while entering citations. PowerPark will increment to the next citation number and retain certain field data as defaults. T2 Systems, Inc. Rnn-AU-IrM www f7wOpmc rnm Provide a mechanism that allows the input of citation numbers of hand-written citations that have their own unique number, without causing conflict with citations issued through the handheld computer system using automatically generated numbers. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. in. Be able to reassign citations to a different customer individually or in batch (such as from a vehicle leasing company to a vehicle lessee.) The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. n. Have the ability to track and report repeat offenders, and download this information to handheld citation units based on user -defined criteria. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. The City can use Citation finder to create unlimited repeat offender listings. o. Provide direct access to customer and vehicle information. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. p. Print notification letters (first notices, partial paid letter, refund letter, "Failure To Appear" letter, and collection letters) in Microsoft Word or Office XP format, while maintaining an audit trail within the application. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. T2 PowerPark allows the City to define schedules for each letter/email created. A monthly billing invoice can be generated or a tiered citation overdue notice (30, 60 and 90 day) can be generated. PowerPark's letter manager currently allows the following letterslemails to be generated: e Citation overdue notice w Customer statement (credits/debits) A Permit waidist notification ® Partial payment notice ® Hearing notification w Hearing results • Permit renewal ® NSF letter T2 Systems, Inc. AM-d1d_1 %n7 www t7c%mtpme rnm q. Expediently find and access citations from virtually anywhere in the program including the cash register module. The system must also be able to find a citation using one or more of the following criteria: customer's name, customer account number, customer ID number, license plate number, issuance date of the citation, citation number, permit number, ticket status, customer group, or violation. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark's Citation finder allows a user to find a citation with as little information as a partial plate, issue date or violation code. Citation finder can be accessed anywhere in PowerPark including the Point of Sale module. r. The ability to change the status of a citation, including a "void" status, while maintaining an audit trail. This feature should be one of the features that can be limited to certain users using security levels. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. S. Have the ability to make and track changes and adjustments made to a citation by a specific individual, date and time. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system.. Each citation is associated with a citation history, each line is assigned a transaction date, transaction description, transaction amount (if applicable) and the initials of the user who performed the transaction. Transactions can include but are not limited to inserting a citation, monetary adjustment, change in citation ownership, etc. t. Support the attachment of scanned documentation, digital images {[pictures) or other electronic items, to the citation.. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. U. Must allow for the processing of numerous status codes including the following; Awaiting payment, Partial Payment Received, Paid in Full, Appeal Pending, Administrative Hold, NSF Check Hold, Court Proceeding Pending, Pending Collections, In Collections Status, Uncollectible. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark's citation module includes 37 citation payment statuses including the ones listed above with some difference in terminology. In Collection Status is actually Sent to Collections in PowerPark and Court Proceeding Pending is actually Transferred to Court in PowerPark. V. The system should allow the user to set up the account number according to a user -defined format. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. A five (5) character sub -code can be assigned at TZ Systems, Inc. RM1-d1d-1 V1') Ww t7t%Ntpmc rnm the violation level. 7his allows the City to define an associated account number for deposit purposes. 4. Citation Appeals Capabilities The software must track the citation appeal process. When an Appeal is created, the information relating to a citation must be automatically copied into the appeal record as the citation number is entered. The appeals and hearing module must allow the ability to: a. Ability manage a Court Docket and print it out The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. A hearings report can be generated displaying the hearing date, time, location, customer name, citation number, citation issue date and time and issuing officer. b. Ability to schedule appellants for specific time slots to the Court Docket. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. The hearings module contains field information for recording the date, time and location of the hearing. The City is responsible for scheduling hearing sessions.. C. Ability to enter an appeal status code to indicate the results of an appeal (i.e., "the decision"). The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. d. Ability for staff to fill out the Notice of Hearing form in electronic format, and print a copy to be signed by appellant and by the issuer of notice (staff). Ae T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark's EasyWriter module in conjunction with the MS Word feature can generate a completed notice of hearing form with signatures areas for he appellant and City issuing officer. e. Document extensive information in the comment field. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. f. Attach digital pictures, files or documents to the appeal record. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. T2 Systems, Inc. Rnn--AUAIM www t7cmfpr c rnm g. Adjust the citation's final amount due by an authorized person and keep track of at[ adjustments made to the record. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. h. Link to, and simultaneously update, related information in citation files. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. Set revised due dates. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. j. Put citations on hold while appeal is in process. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. k. Assign multiple user -defined appeal note codes. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. 1. Generate and print appeal decision letters on demand for a single hearing or in a batch for multiple hearings. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. Appeal decision letters can be sent via email or US Mail. M. Allow access to a user -defined appeal note code that allows users to read why an appeal was upheld or denied. The 72 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark's hearing module contains a judgment decision area where more detailed information can be provided on why the appeal was upheld or denied. The City has the option of printing the judgment decision on appeal decision letters. n. Generate a message to alert the user if a citation has already been appealed. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. T2 Systems, Inc. Rnn-AIA-1V17 www t7cvctPmc rnm o. The system should be able to find a citation using one or more the following criteria: the customer's name, customer account number, customer ID number, a license plate number, the issuance date of the citation, the citation number, permit number, ticket status, customer group, or violation. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor s system. PowerPark's Citation finder allows a user to find a citation with as little information as a partial plate, issue date andlor violation code. 5. Customer Tracking Capabilities The software must track customer activity, including, but not limited to, the following features: a. One unique account number issued to a customer The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. b. Ability to view the balance due with details The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. Information regarding a customer can be accessed from the customer summary tab. The customer summary tab provides a detailed history of all citations, permits, vehicles, appeals, etc. for a particular customer. Color coding is providing to quickly inform the user if invoices are unpaid, paid or attention needs to be given to a particular item. C. Access to all vehicles registered to the customer The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. d. Complete list of invoices and access to details of each invoice including City assigned revenue account numbers The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. A five (5) character sub -code can be assigned at the violation level. This allows the City to define an associated account rmmber for deposit purposes In addition to the sub -code, a sixteen (16) deposit account number can be defined on the register account code. The register account code is used in the register to pay and return invoices. e. Minimum of one address per individual The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark allows for unlimited addresses per customer record, each address is associated with a user -defined address type. T2 Systems, Inc. Rnn-did-VW www t7wztAm rnm f. Minimum of one phone number per individual The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark allows for four (4) user -definable phone fields. g. Minimum of one e-mail address per individual The T2 PowerPark system meets the City's requirements without reservation and with no modfcation required to the vendor's system. PowerPark allows for unlimited email addresses per customer record each email address is associated with a user -defined entail address type. h. Ability to generate invoices for permits to send to existing customers for various time periods (monthly, quarterly, annually, etc.) The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark's permit renewal letter allows the City to generate permit renewal/invoice letters based on expiration or issue date, permit type and possession staters. Ability to send user -defined customer statements in a variety of formats to inform customers of outstanding invoices on accounts (citations, permits, tow, etc.) The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark's customer statement allows the City to generate account statements based on credits and debits associated with a customer. j. Scrollable notes field. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. k. Ability to compile and manage multiple "wait lists" based on permit type or lot, while linking this information with the permit inventories at point of sale. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark's wait list feature allows the City to define a waitlist by permit type or location. Depending on the configuration of the waitlist, the user cannot sell a permit unless the customer is on the waitlist and been provided with a pickup date for a particular permit. 1. Ability to identify potential duplicate customer records with option to merge the duplicate records into one. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. T2 Systems, Inc. R(NLdid-9 rind www t7tvctPme rnm 0 3 1 Join the community of satisfied T2 customers. When you become a T2 customer, you get the added benefit of being able to network with other incinbers of the T2 family. Whether asking questions via T2 lis'tsery or participating in our annual User Group, you can learn from your peers and implement their best practices into your operations. 4 r i rn. Ability to find a citation from within the customer module using one or more of the following criteria: the customer's name, customer account number, customer ID number, a license plate number, the issuance date of the citation, the citation number, permit number, ticket status, customer group or violation. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark's Citation finder meets this requirement. 6. Parking Permit Capabilities The system must provide the capability to set up, issue, self, track and manage permits. A permit may be a proximity card, sticker, hangtag or any other method determined by the City of Fort Collins Parking Division. The Permit module capabilities must allow for the processing of payment status codes including the following: Awaiting Payment, Awaiting Payment -Partial Payment Received, Paid in full, No Fees Due, NSF check hold, Unsold. The Permit module should be able to export/import permit information into and out of the McGann Parker Database Parking Structure Software. The capabilities of this module should provide for the complete control of the parking permit issuance process including: Many T2 customers export permit information from PowerPark to populate external gate software systems. This can be accomplished using EaVWr#er to generate an electronic file. The City would import the electronic file into the McGann Parker Database. a. Ability to manage permit inventory and track uniquely numbered permits as they are being used. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. b. Ability to record the commencement, issuance and expiration dates for a permit. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. Ability to distinguish between valid and expired permits. The T2 PowerPark system meets the City's requirements without reservation: mid with no modification required to the vendor's system. User -defined possession statuses help visually determine the status of a permit. The City can also elect to run "Auto Expire Permits ", this procedure locates all expired permits and marks the record invalid. The procedure also updates lot allocation counts. T2 Systems, Inc. AM -A A rin? www t7cvetPmc rnm Ability to scan a permit's bar code at point of sale. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. e. Ability to register one or more vehicles to a permit. A minimum of two vehicles should be able to be registered to a single permit. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark does not limit the number of vehicles and/or customers to a permit record. f. Ability to display permit account balance. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. g. Ability to download permit records to handheld ticket -writers. The T2 PowerPark -system meets the City's requirements without reservation and with no modification required to the vendor's system. Ability to associate multiple customers to a permit The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark does not limit the number of vehicles and/or customers to a permit record i. Ability to make monetary adjustments to a customer's account, such as for a reduction in a fine, adding of an administrative fee if they miss a court appearance, etc. This process must include an audit trail that can be viewed or printed. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. Ability to view a detailed monetary transaction history for each permit. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. Each permit is associated with a permit history, each line is assigned a transaction date, transaction description, transaction amount (if applicable) and the initials of the user who performed the transaction. k. Ability to track permits for inventory management. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. Permits can be manually entered or auto generated in PowerPark. Auto generated permits ' pre populate " key permit fields such as permit number, permit type, dates, location, permit fee and more. This allows the user to sell the permit in a more efficient manner. A user must have the appropriate user profile to insert, edit T2 systems, Inc. Ron-Au-irim www rnm andlor view a permit. The speck field data mentioned above is displayed within the permit and customer modules. Ability to prorate permit sales or returns and automatically calculate value based on user -defined rules (i.e. weekly, monthly, daily, etc.) The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. M. Ability to reset the permit fee for monthly billing. For example, if a person comes in mid -month to purchase a permit, they are charged a pro -rated fee, but the next month, they would be charged the full fee. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark's Easy Writer module can reset or add a fee to an existing permit record for monthly billing. n. Ability to use customer -defined permit possession status indicators including, but not limited to, "active, lost, stolen, and returned".) The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. o. Ability to issue and track temporary permits. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. P. Ability to list all citations related to a customer/vehicles assigned to a permit. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. q. Ability to print a permit at time of sale (such as a temporary hang -tag) or dash- board placard. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. The City can use the existing permit template or create a custom permit layout using MS Word. The City is responsible for supplying the paper supplies. r. Ability to print a permit receipt to give to a customer showing that a permit has been purchased. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. T2 Systems, Inc. ROMAU-1 SM w t7evetwme rnm S. The ability to search for all permits that are associated with a particular account, address or license plate. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. t. Ability to document and/or store permit -related information, such as if the account holds multiple permits, if a permit was stolen, if a permit is a shared permit, or if the customer is abusing the permit. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. U. Ability to define tot/department allocations within the permit inventory. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. When permits are issued, the lot allocation available for sale and sold fields are updated to reflect the proper availability and sale amounts. V. Allow for multiple user -defined permit payment status codes, such as "paid, unpaid, balance due", etc. The T2 PowerPark system is unable to meet the City's requirements. Permit payment status codes are defined by PowerPark. W. Allow the user to issue a batch of permits to an individual, agency, or department, and bill for the amount due. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. X. Ability to facilitate the renewal of permit purchases by having the purchase charged automatically to a credit card on a periodic basis. The T2 PowerPark system is unable to meet the City's requirements T2 PowerPark can produce a reporting detailing the permits that can be renewed via a credit card The City is responsible for processing the credit card. 7. Payment and Cash Management Capabilities The new system must be able to interface with an existing cash drawer, or the vendor should supply and support a new electronic cash drawer and workstations, including any parking management software, peripherals, cash drawer hardware, bar code reading devices, and receipt printers, which are fully integrated with the PC -based parking management system. The software must allow for separate financial accounts and account categories for activities such as Citations, Boot Fees, Encroachment Permits, Lot Permits, Structure Permits, Misc. Fees, etc. and for direct posting to these and any other accounts the user may choose to set up. The system should provide complete access to virtually any information in the system without having to leave the cash management module. The system must provide a complete audit trail for all transactions. T2 Systems, Inc. Rnn-Aid-lriM w t7wtPm rnm The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. T2 's proposal includes new Point of Sale equipment, this includes a receipt printer with check validator, electronic cash drawer and a gun bar code reader. The cash management module must include, but is not limited to the following: a. Ability to track all transactions by cashier regardless of cash drawer used. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. b. Access to citation lookups (single ticket or customer/vehicle's complete listing of citations, and total balance due) without leaving the cash management module. It must also be possible to find a citation with as little information as customer name, license plate, the issuance date of the citation or the citation number. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark's Citation finder meets the above requirement. C. Ability to display the results of a citation search to the screen, printer, or a file and to easily access the cash register screen for payment processing. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. d. Ability to accept and post both payments -in -full and partial payments as well as apply credits from an existing customer balance to any outstanding balance that might be owed by that customer. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. e. Ability to post payments for citations (should be able to apply payment to the oldest ticket first and every other ticket in succeeding date order, as well as having the ability to apply payment to citations out of order) permit invoices, NSF penalty fees. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. The City would be responsible for applying payment to the oldest ticket first. This can easily be done in PowerPark by performing a citation search and sorting by issue date. The user highlights the citations to be paid and the citations along with the balance due are carried to a newly created receipt. f. Ability to write-off balance of citation during acceptance of payment. This function must be restricted to authorized users and the maximum authorized write-off amount must be variable based on an individual user's access profile. T2 Systems, Inc. Rnn.did-1rin? www t?,nmtomc rnm The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. g. Ability for quick and easy batch application of mail -in citation payments. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. Ability to add outstanding payment information to a vehicle tow. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark's boot/tow record only associates the boot/tow fee. Additional fees such as citations can be added to the receipt which also includes the tow fee. i. Ability to refund citation payments. Provide a report summarizing all refunds. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. Ability to void receipts. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark only allows, for "open" receipts to be voided. k. Ability to void a citation. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. Citations are voided from the citation module. 1. Ability to enter payments before citation information has been imported from handheld ticket -writers (skeleton tickets). The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. M. Ability to have the skeleton ticket information automatically updated later when the citation is uploaded from the handheld ticket -writer. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. n. Ability to notify the cashier if checks are not accepted from a specific customer. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. The user is visually notified if checks are not acceptable by a particular customer. A supervisor can over -ride the decision to take the check, T2 Systems, Inc. R(n-AIA-1rini www f7wcfam rnm the supervisor's initials and register authorization password need to be entered on the receipt to allow the check. The supervisor's name is recorded on the receipt for reference purposes. o. Ability to print a receipt if necessary that clearly identifies individual transactions and/or items purchased, including paid citations, permit receipts, encroachment permits, citation payments, or payments for other services. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. p. Ability to print each receipt to a variety of printers in a variety of formats, including point of sale receipt printers. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. q. Ability to identify and select from several payment methods and to use multiple revenue types in one transaction. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. r. Ability to set up user defined tender types, such as cash, check, money order, credit card (Visa, Mastercard, Discover, American Express), etc. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. S. Ability to mark NSF check receipts, add associated fees and send user -defined standard NSF check notifications in one easy process. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. t. Complete drawer close-out process with detailed cashier report including but not limited to a summary report of all transactions, by all payment types from all cashiers over a user -defined time period, a write-off report, and an item summary. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. U. Transaction total given at close of cash drawer. The drawer cannot be closed until all open receipts are reconciled. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. T2 Systems, Inc. RM-did-19M w t7cv tPm rnm V. Ability to access and import (for purpose of sale) a permit record from populated inventory via the cash register screen with automatic calculation of the prorated (if applicable) permit purchase price. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. W. Ability to easily add customers and vehicles when selling permit without leaving the cash register module. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. X. User -defined register accounts that identify the person processing the transactions and the person responsible for the cash drawer, especially if there is more than one cash drawer. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. When a cash drawer is opened, a register tape ID is assigned to the cash drawer until the drawer is closed out. Register tapes contain all monetary transactions (receipts) that have taken place in the cash drawer. Each receipt includes the cash drawer name, cashier, register tape id, date and time of the receipt, invoices paid or refunded and the payments methods taken on the receipt. Y. Ability to scan a bar code printed on items (citations, permits) into various fields to facilitate rapid data entry and lookup at point of sale. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. Ability to identify a cash drawer as multi-user. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. aa. Ability to provide password protection for all cash register functions and supervisory override. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. bb. Ability to track and print complete customer history including wait list assignments The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. CC. Ability for customers to pay an amount due utilizing multiple payment types. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. T2 Systems, Inc. Rnn-AIA-1Fi07 anew t9ametPmc rnm dd. Ability to display customer or vehicle balance from the receipt and the ability to add outstanding invoices to a receipt The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. ee. Ability to restrict the sale of a permit to an account until all citations for that account are paid The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. ff. Ability to identify any credit owed to a customer. Currently, if a customer sends in an overpayment, we have to input the entire amount received. We do refund the over payment if we have a name and address to send the money back too, but until we actually refund the money, it shows as a credit on the customer's account history. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark's Powerfund in meets this requirement. The City will associate the refund amount to the customer's account and withdraw the funds to apply towards a payment or issue a refund check. 8. Notice and Letter Generation Capabilities The software must also provide a module to allow for the notification of overdue citations, partial payments, first overdue notification, pre -collection notifications, failure to appear notices, refunds and "wait list" updates. Each letter must be printed based on user -defined criteria. The software should have the ability to export the data to Microsoft Word or Office XP for custom letter generation or have the ability to generate the letters directly without going through Word or Office. The user - defined criteria may include, but are not limited to, "days past citation issuance" or "number of unpaid citations" for a given license number. Notices and letters must be capable of being generated for either a single letter, or in a batch mode for multiple individuals and notices. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. T2 PowerPark allows the City to define schedules for each letter/email created. A monthly billing invoice can be generated or a tiered citation overdue notice (30, 60 and 90 day) can be generated. PowerPark's letter manager currently allows the following letters/emails to be generated: s Citation overdue notice • Customer statement (credits/debits) • Permit waidist notification ® Partial payment notice ■ Hearing notification ■ Hearing results ® Permit renewal ® NSF letter TL systems, Inc. Rnn-did-1 Fn7 v^vw t?wgtPme rnm Requirements for Letter Module: a. Allow the user to define/create multiple types of standard letters. The standard letters would include Overdue Notices, Collection and Pre -collection letters, Partial Payment, Failure to Appear, Appeals, and Account Statements. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. b. The system should include the ability to store letters sent to customers in electronic format, so that individual hard copies of letters sent do not need to be stored. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark's attachment feature allows the City to manually associate electronic letter formats to each citation and/or customer eliminating the need to store individual hard copies. The City would have to use the PowerPark and MS Word feature to create the letters and manually save each letter. The electronic letter is manually attached to the appropriate citations) and customer records. Allow the user to delineate the specific combination of conditions that must exist in order to trigger the printing of each standard letter type for a particular citation, vehicle or registered owner. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. Allow certain defined fields in each standard letter type to be automatically filled in by accessing data in the database file at the time of printing (i.e. customer name, address, etc) Such defined blank fields for automatic data entry should include but not necessarily be limited to individual listing of each unpaid citation, total dollar amount due, specific details for each outstanding citation, vehicle description information, registered owner information and customer authority name and address information. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. e. Allow the user to print standard letters on both an individual and batch basis. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. f. Allow overdue notices to be printed on three -section, pre -perforated paper. Currently, we order this paper through Lewis Paper Cooperation. It is 81 /2 11 2/3 pre -perforated paper. It prints on a laser jet printer. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. The City will be required to use the PowerPark and MS Word feature. This will allow the City to customize the letter data to meet the T2 Systetns,Inc. AM-AUA RM www t7t%mtPme rnm ■ The POWER that puts you in control. T2 Parking Software. The power of a complete view. Seeing the big picture — that's what T2 Parking Software does for you. T2 enterprise -wide software helps you manage every aspect of parking while enabling on-line transactions within your organization and with customers. With T2 Parking Software, you're able to provide better service with complete customer information at your fingertips. Comprehensive reporting and audit trails help you better Plan for the future, too. Think of T2 solutions as the "Parking Operating System" for your operation. T2's proven parking solutions include T2 PowerPark® — a complete management system that focuses on the needs of your customers, rather than just the citations and vehicles. A complimentary product is T2 PowerLink", which connects PowerPark with other systems and allows PowerPark's data to be accessed by another system or Web browser. T2 Parking Technology Services. The power of reliability. Real power is all about being reliable — getting the job done. At T2, we're all about reliability — providing you not only with superior software solutions, but also excellent technology services that won't let you down. Through pre -installation analysis to ongoing technical assistance, our technology services help you get the most out of your parking manage- ment system. Specific services include training, application consulting, technical support, Web development and others. Our customer support team is one of the best in the industry — made up of seasoned parking professionals who understand the environment and procedures of the typical parking office. Answers to your specific questions are always just a phone call away. If you ever have a question or issue, we promise we'll get back to you within 2 hours — guaranteed. T2 Management Services. The power of knowledge. Planning for the future is a big part of your job as you look for new ways to meet your growing parking demands. T2 understands the power of knowledge in managing for tomorrow's needs. That's why T2 is constantly developing new management services that will improve your entire parking operation and provide the business processes to help you achieve your business goals. T2 Parking Hardware. The power of the right equipment. As in any business, you can't be successful if you don't have the right equipment. Trust T2 to provide you and everyone in your parking operation with the parking hardware necessary to get the job done — in the field and at the office. No one offers a more complete selection of parking hardware — from handheld ticketwriters to POS terminals and printers. J. requirements of tie pre formatted paper. PowerPark' s citation overdue notice exports the following letter data fields: s Customer name and address • Customer ID and account number (assigned by PowerPark) ® Letter Date ■ Citation Number ■ Issue date and time ® Balance due • Vehicle license and description ® Violation information ■ Citation payment status g. Allow letters to be printed on a standard printer that can be accessed via the Microsoft Windows XP operating system. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. h. Provide for user -defined letter headings to be selected by letter type. The user -defined letter headings should contain name, address, city, state, zip code, and phone number. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. i. Provide for user -defined letters that can be used for general purpose. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. 9. Report Generation The software must be capable of producing pre -defined reports including the follow: a. Citation activity b. Permit sales activity c. Parking citation appeals activity d. Daily cashier transactions listed by account number/type The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark offers two reporting modules, Standard Reports and EasyWriter. Standard Reports are pre -defined reports allowing the user to define limited conditions. Easy Writer, the General Purpose Query Facility, allows the user to create custom reports (queries). Reports can be based on date ranges. PowerPark is populated with over 200 reports far a user to select from. This does not include the queries written by a user. T2 Systems, Inc. RM-did-1 rin? www t7cimtpm rnm These reports should contain a variety of sorting options including: e. Data range(s) f. Ticket number range(s) g. Outstanding tickets h. Tickets issued, by officer ID i. Tickets issued, by location j. Tickets issued, by violation k. Tickets issued, by date and time periods 1. Tickets issued, by license plate number The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. In addition: M. The software should be capable of producing accounts receivable reports and write-off reports which contain those citations which are uncoltectible, as well as a tool to designate accounts as write-offs. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. n. The system must also provide an easy to use report writer and query toot. This tool must allow reports to be created and run by any authorized user based on security level. The query toot must allow data to be sent to a printer, file, or screen. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. PowerPark's Easy Writer module meets this requirement. 10. Examples of reports. As part of the response to this RFP, each vendor should provide examples of reports that are generated by the system. These examples should either be screen prints or printouts of the reports. The following list includes reports that should be submitted. If the system does not include these reports, please indicate that in the response. a. Daily transaction report The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. b. Cash drawer closeout The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. C. Deposit summary sheets. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. T2 Systems, Inc. Rnn.did_15n7 w t7c ontPmc rnm d. Summary reports by tickets written, dollar amount, officer; with the ability to specify dates (daily, monthly, quarterly, yearly). The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. The report included in this proposal can be run by the month, calendar and/or fiscal year. A daily and quarterly report can be generated from EasyWriter. e. Repeat offender (scofflaw) report. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. The repeat offender report included is just one of many ways a repeat offender list can be generated. f. Collection report (by specified dates). The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. T2 has included a citation payment report There are numerous payment reports available to the City via standard reports and Easy Writer. A sample of the above reports can be found in section 8 of this proposal. 11. Data Translation a. The successful vendor should include a cost estimate to translate data from the City's existing parking management system into the new system provided by the vendor so that historical data are not lost. Approximately three years of data, consisting of 400,000 records, would need to be translated and imported into the new system. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. T2 has included a data conversion estimate of 50 hours. This is only an estimate and the City will be charged for time spent on creating and testing the data conversion program. 12. Optional: Web -Based Interface a. Proposals must include costs for an E-commerce module(s). The E-commerce modules) should include, but not be limited to, the ability of customers to file for and track appeals for citations, permit applications, make payments for a variety of products and services, and account inquiries. The E-commerce modules must be able to provide access through the City's current website or the vendor must be able to provide website development. The T2 PowerPark system meets the City's requirements without reservation and with no modification required to the vendor's system. The PowerLink POS and Appeals modules provide the ability for the Parking Department to setup a web storefront. Parking patrons can pay citations, purchase permits, appeal citations and check their account. T2 Systems, Inc. Rnn-AU-19M www t7av0pa rnm T2 offers eBusiness solutions. eBusiness solutions is where T2 builds your web storefront for customer payments and inquiries. Additional information on eBusiness solutions can be found in the appendix of this proposal. The City will be able to use their current website as the parking store front. Additional information on PowerLink and eBusiness solutions can be found in section 8 of this proposal. Please include information concerning web portals to an e-commerce module for use with your application. Please include any current customers using the e-commerce modules and their websites. If this is a future enhancement, please include a timeline and product specifications and features. A list of PowerPark customer references can be found in section S of this proposal. Additional information on PowerLink can be found in section 8 of this proposal. Describe in detail the software program that will be used to develop the web - based interface and how it will interface with the office system. PowerLink are APIs. If T2 is awarded the contract for web development, T2 will ask the City if they would like the web pages codes in ASP or PHP. The type of coding is dependant on the type of web server currently used the City. d. Outline how the proposed software will track credit card transactions and bank electronic funds transfers (ACH) and note how it will enable tracking from origin through accounting, reporting and auditing. The City is responsible for obtaining a credit card vendor who can provide Internet credit card processing. The City's parking web store front will send information to the credit card company for processing. The credit card processing company will return a value (approval or decline). If an approval code is returned, the receipt is finished in PowerPark. If the an decline code is received the receipt is terminated. PowerPark does not store credit card information in PowerPark. e. Verify that the proposed software can interact directly with the City's designated bank and how daily transaction reports can be produced and linked with the cash management system. T2 has worked with numerous Internet credit card processing companies and feels confident PowerLink and the City's designated bank can work together. List the payment types supported and certified such as credit card types, debit cards, electronic bank transfers (ACH), electronic checks, etc. PowerLink limits the payment types to those offered by the City's Internet credit card processing vendor. T2 Systems, Inc. Rnn-AZA-15n9 w t7c mtPmc rnm g. Demonstrate how a typical transaction would proceed from the user's access to authorization to bank settlement. The customer is prompted for credit card information, the information is sent the credit card processor for authorization, an authorization code is returned and the receipt is completed The customer can print a receipt directly from the Internet. 13. Optional: Lot / Facility Maintenance Requirements The City recognizes that some parking management systems include a module to facilitate maintenance activities and preventive maintenance programs. The City views this features as an "optional" requirement. If the system that you (the vendor) are proposing includes a maintenance module, please describe it's capabilities and functions. If you respond to this section, the City would be interested in knowing the following: a. Is the maintenance module an integral part of the overall parking management system, or is it a stand alone system? PowerPark's Property Maintenance module is included in the proposed complete system package. It can also be purchased as a separate item. b. Does the maintenance module have the capability of interfacing with the handheld computers used by enforcement officers in the field (so that if a maintenance item is noticed by an officer, it can be recorded in the field and the information can be reported back to the appropriate person in the office.) See remarks below. C. Does the maintenance module use the inventory information from the permitting module (lots, stall numbers, locations, etc.) to facilitate the tracking of maintenance activities? See remarks below. d. The cost of the maintenance module should be included as a separate item. The cost of the property maintenance module has been included in the overall purchase price. The PowerPark Property Maintenance module tracks, schedules and evaluates parking property maintenance including equipment repair, lot cleaning, etc. The Property Maintenance module also offers features that can include but not limited to: ® User definable property items, property types, maintenance actions, maintenance agencies and satisfaction ratings w Review, schedule and update maintenance records w Record maintenance action, date scheduled, date completed and cost • Record vendor performance ■ Report maintenance items on the handheld ■ Review open maintenance items on the handheld ■ Associate meter numbers with locations on the handheld T2 systems, Inc. RM-did_15n9 � f7rnmtvmc rnm 14. Optional: Bar-code capabilities If the vendor's system includes the capability to process citations and/or permits using a bar-code technology, that capability should be described. A separate cost estimate should be included, including all the hardware and software needed to deliver a functional bar-code capability. T2 has included a gun bar code reader far reading bar codes from citations, permits and other related invoice items. No additional charges apply. B. HANDHELD TICKETWRITERS The handheld device for writing tickets while the officer is in the field will need the following capabilities. 1. The preferred handheld device will have capabilities most similar to the Symbol PDT 046 or better. Please specify which device you are recommending for use with your proposed system. T2 is proposing the Symbol PDT 8046 handheld unit with Zebra QL320 printer. 2. Please satisfy the requirement of having enough on board memory to hold the information concerning previous ticket holders based on the current rules of enforcement. For example, the ability to hold six months of lookup information about citations. This will allow the escalating fine structure to be implemented at the enforcement officer level. The Symbol PDT8046 comes with 128MB RAM and 64MB ROM. T2 is also including a 64mb memory card 3. Please include cost options for the 802.11 a/b/g Bluetooth or other wireless technology capabilities, and other accessories such as cases, extra batteries, etc. The price quoted is for the Symbol PDT 8046 and. Zebra QL320 printer. The Zebra QL320 printer utilizes 802.11 b printing technology. 4. The printing device must be able to be activated by wireless technology for communication to the handheld device. The printing device preferred should be most similar to the Zebra QL 320 or Cameo 3 Printer or better. T2 is proposing the Zebra QL320 printer. This printer meets the needs mentioned above. 5. Specifications for Symbol PDT 8046 a. Microsoft Pocket PC operating system b. 128 MB RAM/64 MB ROM C. Size: 7.25" x 3.6" x 1.75", 23 ounces d. Operating temperatures: 140 to 1220 F e. Withstands drops up to 5 feet onto concrete T2 Systems, Inc. Rnn-d7d_15n7 www t?t%mtPmc rnm f. Wireless IEEE 802.11 b peer to peer printing g. 3.9 diagonal, �/ VGA color display h. Integrated bar code scanner T2 is proposing the Symbol PDT 8046. 6. Specifications for ZEBRA QL320 Printer a. Communicates with hand held ticket writes by peer to peer wireless 802.11 b connection. b. Weight: 1.651bs C. 3" ticket stock, with 2.9" print area d. Maximum print speed 4" per second e. Rubber infused plastic aver -mold design for tough conditions f. Operating temperatures: 5° to 122° F g. Rechargeable lithium ion battery T2 is proposing the Zebra QL320 printer. 7. Specifications for Cameo 3 Printer a. Communicate with handheld ticketwriter by Bluetooth infrared, or wireless connection. b. Weight: 1.4 lbs without paper C. 3" ticket stock, with 2.8" print area d. Maximum print speed 3" per second e. Withstands drops up to 6 feet f. Operating temperatures 50 to 1220 F T2 does not support the Zebra Cameo 3 printer far the Symbol PDT 8046 handheld device. C. HARDWARE AND SOFTWARE MAINTENANCE AND SUPPORT 1. The vendor must offer an annual maintenance agreement that will cover all aspects of the Parking Management System, including handheld computers and printers, other hardware, and software support. The agreement should specify the length of the vendor's contact response time and on -site response time, if needed for repair or maintenance of the system. T2 has included a copy of the annual maintenance agreement in Section 4 of this proposal. T2 offers two (2) levels of maintenance and support. The Standard Maintenance Plan focuses on resolving problems after they occur. Telephone assistance is provided for installing the software on new or replacement PCs. The City is responsible for preventive maintenance. Standard maintenance comes a toll free phone line with a 2-hour target call turnarounds, Monday thru Friday between the hours of 8: 00AMand 8: 00PM Eastern time. Software upgrades are also included. The Enhanced Maintenance Plan focuses on preventative maintenance. This includes troubleshooting, installing upgrades, free training, and performing hot back-ups (Yeritas Software provided by the City) and routine checks to achieve maximum performance. Upgrades and preventative maintenance can be handled remotely and after hours, leaving the City with T2 Systems, Inc. Rnn-did-Vin? w t7"mtPmc rnm little or no downtime. Enhanced maintenance comes with a separate toll; free phone line with a 30-minute target call turnaround, Monday thru Friday between the hours of 8: 06AM and 8: 00PM Eastern time. On -site support is available upon availability for $1, 500.00 (one thousand five hundred dollars) a day plus travel expenses. T2 customers have not found on site support to be necessary. 2. As part of the support agreement, the Vendor must provide cost information for new releases and upgrades to the main system software and handheld software as they become available for public distribution. Customers current with their maintenance agreement receive releases and upgrades at no additional charge. 3. The vendor must offer 800 number telephone support Monday through Friday. Please specify the hours of operation of the support center, whether after-hours support is available, and the additional costs (if any) of after-hours support. Technical support is available Monday — Friday from Sam to 8pm eastern. After hour support is available for a fee to standard support users and free to enhanced support users. D. TRAINING AND IMPLEMENTATION REQUIREMENTS 1. The vendor should offer an on -site pre -installation analysis of site requirements to ensure that the solution is sufficient for the City's requirements. This pre -installation visit should also be used to determine requirements for implementation, training, and database conversion. The results of this visit should be used to provide an accurate timetable for total implementation in terms of time, cost, and other variables. T2 meets the above requirement. 2. The vendor must provide a training course for line staff, management, and system administrator employees, for the changes associated with the implementation of a new system. T2 offers on -site, regional and Internet training along with the User Conference. The duration can be anywhere from a I hour Internet training class to a 3 day User Conference. The duration depends on the type of training purchased Training can occur either on -site or via the Internet. Class size is limited to 8 participants with the exception of the User Conference. The information covered depends on the topic of the class. The classes currently offered by T2 are related to PowerPark. 3. The vendor must provide on -site training for employees, both is the workplace setting and in a classroom environment, at the time of implementation (both prior to and after "going live" with the new system.) T2 Systems, Inc. AM-did-19n? w t7mrctPmc rnm T2 will provide the following implementation and training services if awarded the contract. • Basic Installation — T2 will provide up to 120 hours of operational consulting and system setup. This package also includes training for 8 staff members in handheld usage, Extended PowerPark Navigation and the Register. In addition, T2 will train 4 Enforcement Supervisors on Handheld Communications. • Training Package — T2 wild provide in-depth training in the following areas; EasyWriter, Letter Manager, Hearings, Importer/Exporter and Procedures. 72 will also provide a Day to Day PowerPark Operations procedure document. • Weekly/Monthly PowerPark process document — T2 will provide a Weekly/Monthly PowerPark Process document. 4. The vendor should provide onsite follow-up training 10-12 weeks after "going live" with the new system. T2 meets the above requirement. 5. The vendor should offer a web -based training program to train personnel on software for initial use and continuing education for current and new staff. T2 meets the above requirement. A list of classes can be provided upon request. On-line class range from $105.00 to $290.00 per class. 6. The vendor should provide training materials, including user manuals and system administration manuals. T2 PowerPark meets the above request. A PowerPark user manual is installed on each client workstation running PowerPark. Additional documentation is provided at the times o The vendor should provide recommended system maintenance procedures and manuals for the delivered system. The system administration manuals should provide detailed descriptions and diagrams of the entire system as installed at the Fort Collins site, including connectivity diagrams, flow diagrams, contact information, troubleshooting techniques, and any other pertinent information. T2 meets the above requirement. Section II. Schedule Please respond as to availability to have a system available to "go -live" on February 1, 2004. The City of Fort Collins intends to hold interviews of the top ranked firms on Thursday December 18, 2003. T2 is currently experiencing high demand for its implementation services. T2 can guarantee an February 1, 2004 installation date if the contract is awarded by December 22, 2003. A PO for the purchase price is considered part of the contract. T2 Systems, Inc. Rnn.did-1 rM7 www t7cv4ztPmc rnm If the contract is awarded by December 22, 2003, T2 's normal installation process would have the City of Fort Collins installed by March 31, 2004. If the City is committed to aFebruary 1, 2004 installation, the City could be placed on an accelerated installation schedule. T2 is open to discussing the City 's responsibility for an accelerated installation schedule. To inform the City of Fort Collins, T2 Systems is planning a 1 S% list price increase for software and hardware effective January 1, 2004. The current proposal included in this RFP response does not reflect this new pricing. T2 Systems, Inc. Rnn-AIA-19M wn t7cv tAm rnm t `a a F q n pm, &yp s F �a w KK 5 d� ar v b use i kv Managing citations helps manage parking demand. ln'7p0p,'1palk!/l U �1/7 (iq�0/ll� Utll�' q;'lJi'71 1 rnriin��rvl,��r� 1rn1,m�l b'r,iasr ,Jlrn _ _ �'� �°nlrn��u/ru/ � ,inlplj riW uuubA° l% rki l°, � 1-iNr(t. 7%6 si/rialion b,rr ,1 y ro l'otll kill", lii ilia( ll4' iic/o yo/n-o��rdli�iu, I'�rii am mria',�1,�7r, rlp ` icn�°cil�r/iuitr,nalnnln,l,r �viil�NiollGis/oriel SYSTEMS *y i .•f. - T2 Systems, Inc. Rfnt-d7dASW w t7wgtarm rnm Lrd T2 Systems, Inc. SYSTM Is Providing This Quote Specifically for City of Fort Collins, CO ExtendedUnit Net Description Database Selection: Oracle 1 Processor $ 15,000 $ 15,000 $ 6,000 T2 PowerPark Pack Selection: Complete System 5Users S 54,995 $ 54,995 $ 46,196 Additional T2 PowerPark Module Selection: T2 PowerLlnk Appeals API " 5 Users S 5,495 Optkxa[ T2 PowerPark Module Selection Subtotal $ 5,495 $ - $ - Handheld Units at Handheld Software: Symbol PDT 8046 Windows CE Bundle 10 $ 4,995 $ 49,950 $ 47,453 Handheld Units a HH Software Subtotal 10 $ 4,995 $ 49,950 S 47,453 Point -Of -Sale Accessories: Voyager Bar Code Scanner w/ Stand 1 $ 595 $ 595 $ 506 Receipt Prt w/ Validator Et Drawer I -Face 1 $ 895 $ 895 S 761 Electronic Cash Drawer 1 $ 275 S 275 $ 234 Point -Of -Sale Accessories Subtotal 3 $ 1,765 $ 1,765 S 1,500 Communication Accessories: 16 Port PowerCcn Adapter Communication Accessories Subtotal T2 e-Business Solutions: Orr -Line Ticket Payment Solution " On -Line Permit Sale Solution " On -Line Appeals Solution " On -Line Parking Account Solution " Unupported Credit Card Processor " e-Business Solutions Subtotal Consulting Services: PowerPark Pack and Module IBT Weekly / Monthly PowerPark Process Performance of Data Conversion Coding of Data Conversion Tao[ Interface Development Import/export files to McGann and/or Auto VU License Plate Recognition application. 1 $ 6,995 $ 6,995 S 5,246 7 S 61995 $ 6,995 $ 5,246 $ 7,500 Optkxal $ 12,000 Optional S 7,500 Optical $ 2,500 Optical $ 1,560 Optional - $ 31,060 S - $ - 119 Hrs $ 87 S 10,350 $ 10,350 S 450 $ 450 $ 450 $ 750 $ 750 $ 750 50 Hrs $ 150 $ 7,500 $ 7,500 25 Hrs $ 150 $ 3,750 $ 3,750 Reimbursable Travel Expenses $ 4,000 $ 4,000 $ 4,000 Actual expenses are billed. Training Package 1 Classes $ 2,200 $ 2,200 S 2,200 The following classes are included in the training package: Day -to -Day procedures, Easywriter, Letter Mgr., Hearings, Importer/Exporter, Procedures Consulting Services Subtotals S 7,787 $ 29,000 $ 29,650 Ticket Stock and Envelopes: T2 Systems will recommend prefered vendor Shipping and Handling Grand Total $ 350 S 350 $ 158,055 $ 135,745 Copyright 2002 T2 Systems, Inc. Version 2003.09.23 Page i of 3 Pages C i cy of Fort Collins, CO Summary Database Selection $ 15,000 $ 6,000 T2 PowerPark Pack Selection $ 54,995 $ 46,196 T2 PowerPark Module Selection Subtotal $ $ - Handheld Units and Software Subtotal $ 49,950 $ 47,453 Point -Of -Sale Accessories Subtotal $ 1,765 $ 1,500 Communication Accessories Subtotal $ 6,995 $ 5,246 T2 e•Business Solutions $ - $ - Coruulting Services Subtotals $ 29,ODO $ 29,000 Shipping and Handling S 350 $ 350 Purchase Price $ 158,055 $ 135,745 Annual Software Maintenance Ft Support After First Year Standard S 11,890 S 11,890 Annual Hardware Maintenance it Support After First Year S 6,268 $ 6,268 Total Estimated Maintenance & Support After First Year S 18,158 $ 18,158 The Maintenance ft Support quoted above is an estimate. Actual Maintenance & Support is based on the then current software and hardware prices as published by T2 Systems, Inc. Purchase Price $ 159,055 S 135,745 Down Payment S - S - Met Purchase Price $ 158,055 S 135,745 Term APR Monthly Lease Payment (S1.00 Buyout) 60 Mae 12 % $ 4,498 Notice regarding e•business solutions. Pricing is based upon the solution outlined to the e-business literature. Any alteration of the basic solution is considered custom programming and is billed at the hourly rate. Upon completion of the e-business questionaire, a firm and final price will be provided along with a scope of work document. Copyright 2002 T2 Systems, Inc. Version 2003.09.23 Page 3 of 3 Pages LEAti =Z1 LIMITED USE LICENSE AGREEMENT THE FOLLOWING TERMS AND CONDITIONS SHOULD BE CAREFULLY READ BY CUSTOMER BEFORE INSTALLING THE POWERPARK(TM) SOFTWARE, ALL RELATED CUSTOMIZED SOFTWARE PROGRAMS AND ALL CUSTOM EXTENSIONS (COLLECTIVELY AND INDIVUALLY THE "SOFTWARE"). BY CONTINUING WITH THE INSTALLATION OF THIS SOFTWARE, CUSTOMER ACCEPTS AND AGREES TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF CUSTOMER DOES NOT AGREE WITH THEM, THE UNOPENED SOFTWARE SHOULD BE PROMPTLY RETURNED TO T2 SYSTEMS, INC., 7835 WOODLAND DRIVE, SUITE 250, INDIANAPOLIS, INDIANA 46278 FOR A FULL REFUND OF ANY LICENSE FEES PAID. AS USED HERIN "SOFTWARE PRODUCT" COLLECTIVELY REFERS TO THE SOFTWARE, THE ACCOMPANYING USER DOCUMENTATION (THE "DOCUMENTATION"), THE MEDIA ON WHICH THE SOFTWARE IS CONTAINED (THE "MEDIA") AND ANY ON-LINE OR ELECTRONIC DOCUMENTATION. LICENSE a. T2 Systems, Inc. hereby grants Customer a non -transferable and ran -exclusive license to use the Software Product only in machine- readable, object code form, only as authorized in this Agreement. Title, ownership and/or rights in and to the Software Product remain with T2 Systems, Inc. The Software Product is licensed to Customer, not sold. b. The Software may be used on a number of machines not exceeding the maximum number of users specified by T2 Systems, Inc. and the corresponding purchase agreement. c. Customer acknowledges that the Software Product is protected by copyright, trade secret, trademark and other laws. Customer acknowledges that the Software Product and backup copies are the property of T2 Systems, Inc. (or its suppliers) and contain certain valuable, confidential, unpublished information developed or acquired by T2 Systems, Inc. at great expense. Customer agrees to use Customer's best efforts to protect the Software Products from unauthorized reproduction, distribution, disclosure, use or publication. The Software Product may not be distributed or otherwise made available to any third party by time-sharing, service bureau or otherwise, without the prior written consent of T2 Systems, Inc. d. The Software may not be modified or altered in any way, and may not be copied or reproduced, except for backup purposes in support of Customers use of the Software. Any such backup copies of the Software Product must include T2 Systems, Inc. copyright and other proprietary notices exactly as they appear on the originals. Customer agrees that it will not assign, sublicense, transfer, pledge, lease, rent or share Customers rights under this Agreement. Customer agrees that it will not reverse assemble, decompile, disassemble, translate, separate the components of, reconfigure, create derivative works based upon, or attempt to determine source code from the Software. Customer also agrees that it will not remove or obscure the copyright, trademark or other protective notices and legends of T2 Systems, Inc. or other parties (such as T2 Systems, Inc.'s suppliers) as found in the Software Products. e. The license granted in this Agreement may not be transferred or assigned to any other TZ Systems, Inc. 800-434-1502 www.t2systems.com person or third party without the prior written consent of T2 Systems, Inc. LICENSE FEE In consideration for the license granted under this Agreement, Customer shall pay T2 Systems, Inc., the fees set forth in T2 Systems, Inc.'s quotation for this order, payable within thirty (30) days following the date of T2 Systems, Inc.'s invoice to Customer for this license. All amounts not paid within ten (10) days after the due date shall bear interest at the rate of one and one-half percent (1 1/2%) per month, or at the highest rate allowed by law (if less), from the date due until, in addition to all other remedies of T2 Systems, Inc. Customers failure to pay any amounts when due shall constitute sufficient cause for T2 Systems, inc. to terminate this Agreement. T2 Systems, Inc. shall be entitled to recover its attorneys' fees and costs incurred in any action to collect amounts due from Customer. Customer shall, in addition to other amounts payable under this Agreement, pay all sales, use, value added or other taxes, federal, state or otherwise, however designated, which are levied or imposed by reason of the transactions contemplated by this Agreement. TERM The license is effective until terminated. Customer may terminate it at any time by returning to T2 Systems, Inc., at Customer's expense, the entire Software Product together with all copies and merged portions in any form. The license will also terminate immediately if Customer fails to comply with any term or condition contained herein. Upon such termination, Customer agrees to return to T2 Systems, Inc. at Customers expense, the entire Software Product together with all copies and merged portions in any form. All provisions of this Agreement relating to disclaimers of warranties, limitations of liability, remedies, damages and T2 Systems, Inc.'s proprietary rights shall survive termination. LIMITED WARRANTY T2 Systems, Inc. warrants, for Customers benefit alone, for a period of ninety (90) days from the date of commencement of this Agreement (referred to as the "Warranty Period") that the Media on which the Software is contained are free from defects in material and workmanship. If, during the Warranty Period, a defect appears in the Media, Customer may return the Media to T2 Systems, Inc. for either replacement, or, if so elected by T2 Systems, Inc., refund of amounts paid by Customer under this Agreement. Any replacement Media will by warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer. No action for any breach of warranty under this Agreement may be commenced more than one year following warranty expiration. Customer agrees that the foregoing constitutes Customers sole and exclusive remedy for a breach by T2 Systems, Inc. of any warranties under this agreement. EXCEPT AS STATED ABOVE, THE SOFTWARE PRODUCT IS PROVIDED "AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON -INFRINGEMENT OR ANY WARRANTIES THAT MAY ARISE FROM USAGE OF TRADE OR COURSE OF DEALING. THE ENTIRE RiSK AS TO THE QUALITY, PERFORMANCE, AND FUNCTIONALITY OF THE SOFTWARE PRODUCT IS WiTH CUSTOMER. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THE ABOVE EXCLUSION MAY NOT APPLY TO CUSTOMER. THIS WARRANTY GIVES CUSTOMER SPECIFIC LEGAL RIGHTS AND CUSTOMER MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. T2 Systems, Inc. does not warrant that the functions contained in the Software Product will meet Customers requirements or that the operation of the Software will be uninterrupted or error free. LIMITATIONS OF LIABILITIES T2 SYSTEMS, INC.'S CUMULATIVE LIABILITY TO CUSTOMER OR ANY OTHER PARTY FOR ANY LOSS OR DAMAGES RESULTING FROM ANY T2 Systems, Inc. 800-434-1502 www.t2systems.com CLAIMS, DEMANDS, OR ACTIONS (UNDER ANY LEGAL THEORY) ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SOFTWARE PRODUCT SHALL NOT EXCEED THE LICENSE FEE PAID BY CUSTOMER TO T2 SYSTEMS, INC. FOR THE USE OF THE SOFTWARE PRODUCT. IN NO EVENT SHALL T2 SYSTEMS, INC. FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES OR LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF GOODWILL, WORK STOPPAGE AND THE LIKE ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT EVEN IF T2 SYSTEMS, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY OR WARRANTY. NO DEALER, RESELLER, COMPANY, OR PERSON IS AUTHORIZED TO EXPAND OR ALTER EITHER THESE WARRANTIES OR THIS AGREEMENT, AND ANY SUCH REPRESENTATION WILL NOT BIND T2 SYSTEMS, INC. THIS LIMITATION IS AN ESSENTIAL PART OF THE BARGAIN UNDER THIS AGREEMENT. SOME STATES/JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. SUPPORT T2 Systems, Inc. will furnish Customer with Technical Support (either by E-Mail, Fax, or Telephone) to assist Customer in the operation of the Software for a period of one year. At the end of such period, Customer may continue to receive support services under a separate support contract at then -prevailing prices. Customer may also obtain additional training and consulting at T2 Systems, Inc.'s then - prevailing prices. The support described above will be provided only in the United States. T2 Systems, Inc. will provide support outside the United States under the terms of a separate contract. GENERAL This agreement will be governed by the laws of the State of Indiana, U.S.A., notwithstanding any choice of law rules to the contrary. The Software Product is protected by U.S. law governing copyrights and intellectual property, and by international copyright and intellectual property treaties. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. AU actions brought under or relating to this Agreement shall be filed and maintained in a state or federal court located in Marion County, State of Indiana, U.S.A., and both T2 Systems, Inc. and the Customer consent to jurisdiction and venue in such courts. Customer agrees that the disclosure or use of T2 Systems, Inc.'s Software Product in violation of this Agreement shall give rise to irreparable Injury to T2 Systems, Inc., inadequately compensable in monetary damages. Accordingly, Customer agrees that, in addition to any other legal or equitable remedies that may be available, T2 Systems, Inc., shall be entitled to equitable relief, including an injunction and specific performance, in the event of any breach or threatened breach of this Agreement by Customer. Any questions concerning the Agreement should be directed to T2 Systems, Inc. by writing 7835 Woodland Drive, Suite 250, Indianapolis, Indiana 46278, by faxing (317) 524-5501 or by phoning (317) 524-5500. BY USING AND NOT RETURNING THE ENCLOSED DISKS AND DOCUMENTATION, CUSTOMER ACKNOWLEDGES THAT CUSTOMER HAS READ THIS AGREEMENT, UNDERSTANDS IT AND AGREES TO BE BOUND BY ITS TERMS AND CONDITIONS WITHOUT EXCEPTION, DELETION OR ALTERATION. COST OF LITIGATION If either party brings an action to enforce this Agreement against the other party, the prevailing party shall be entitled to recover, in addition to any other relief granted, its reasonable attorneys' fees and expenses of the litigation. SEVERABILITY Should any provision of the Agreement be declared void or unenforceable by any court of competent jurisdiction, that provision will be T2 Systems, Inc. 800-434-1502 www.t2systems.com deemed deleted, but will not affect any other provision's validity; the parties expressly agree that every limitation of liability, disclaimer of warranties, and exclusion of damages is intended to be severable and independent of any other provision and to be enforced as such, and shall remain in effect even if a remedy is held to have failed of its essential purpose. NO WAIVER OR MODIFICATION The failure of either party to enforce any rights granted hereunder or to take action against the other party in the event of any breach hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent action on the further breaches. This Agreement may not be modified other than pursuant to an express written agreement executed by both parties. U.S. GOVERNMENT END USERS The Software is a "commercial item," as that term is defined in 48 C.F.R.2.101 (Oct. 1995), consisting of "commercial computer software" and "commercial computer software documentation," such as terms are used in 48 C.F.R. 12.212 (Sept. 1995). Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-49 (June 1995), all U.S. Government End Users acquire the Software with only those rights set forth herein. T2 Systems, Inc. 800-434-1502 www.t2systems.com SYSTEMS - . - Terms of Agreement This Agreement sets forth the terms and conditions of the T2 Systems, Inc. (hereinafter "72 Systems") maintenance and support services for the following products purchased by Customer from T2 Systems (as applicable): 1. T2 PowerPark® (hereinafter "PowerPark") software that resides on the user's host system (hereinafter "Host Software"); 2. PowerPark software that resides on the user's handheld units (hereinafter "Handheld Software"); and 3. Handheld units (includes, at the option of the Customer, items listed in the T2 Parking Hardware Maintenance Fee Schedule attached hereto) purchased from T2 Systems for use with the PowerPark software (hereinafter "Handheld Units"). For purposes of this Agreement, the Host Software and Handheld Software are sometimes collectively referred to hereinafter as the "Software." T2 Systems offers two levels of maintenance and support: Standard and Enhanced. The Standard maintenance and support services described in this Agreement will be provided by T2 Systems at no additional charge for one (1) year from Customer's purchase date of the Host Software, Handheld Software, and/or Handheld Units, and will be provided thereafter so long as Customer timely pays the Standard maintenance fees described in Sections 8 and 9 below. During the first year after the Customer's purchase date of the Host Software, Handheld Software, and/or Handheld Units, the Enhanced maintenance and support services described in this Agreement will be provided by T2 Systems at an additional fee equal to five percent (5%) of T2 Systems' then -current standard pricing of the Host Software, plus the cost of any modifications and enhancements to the Host Software made on behalf of the Customer, and will be provided thereafter so long as Customer timely pays the Enhanced maintenance fees described in Sections 8 and 9 below. T2 Systems agrees to provide the following maintenance and support services: 1. Technical Support: Standard: Customer will receive unlimited toll -free technical phone support from T2 Systems' technical support staff. Level One technical support takes initial calls and is usually able to resolve the issue. If Level One technical support cannot resolve the issue, it will be escalated to Level Two technical support, which will include senior level application and support personnel. If Level Two technical support is unable to resolve the issue, it will then be escalated to Level Three technical support, which will include the appropriate product manager(s) and application developer(s). Technical support operates Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern (5:00 a.m. to 5:00 p.m. Pacific), and maintains a call turnaround target of two (2) hours. Enhanced: In addition to the Standard technical support services, call turnaround targets are thirty (30) minutes and Customer may schedule after-hours support for upgrades and migrations. T2 Systems, Inc. 800-434-1502 www.t2systems.com 2. Updates and New Releases: Standard: Customer is entitled to all Software updates and new releases to the Software that are released by T2 Systems during the term of this Agreement. Such updates and new releases are only applicable to Software modules previously purchased by Customer. T2 Systems commits to continued development of the Software while the Software is in an active phase of its product lifecycle. 72 Systems highly encourages its customers to install Software updates and new releases as they may contain bug fixes as well as increased functionality. T2 Systems' technical support staff will: assist in the migration of Customer's Oracle database from one version of Oracle to another version of Oracle on the existing server; assist in the creation of a second instance of Customer's database for archiving on the existing server; assist with applying Oracle patches; and assist Customer with Omnis datafile repairs. Enhanced: In addition to the Standard updates and new releases, T2 Systems' technical support staff will: assist with upgrading and completing back-up files of Software on Customer's server; assist with the creation of a test Oracle database containing a copy of the Customer's live database at the time of creation; notify Customer when Oracle patches are released and schedule time with Customer to apply patches within thirty (30) days of release of patches; schedule monthly connections to Customer's Oracle server to check for needed maintenance to the database and/or Oracle software; perform semi- annual tests of Hot -backup software that is supported by T2 Systems; repair and/or rebuild Omnis datafiles after-hours and perform periodic full check-ups of Omnis datafiles. 3. What is covered (Host and Handheld Software): T2 Systems commits to repair "minor" bugs (defined as errors which support a "work around" solution) in the next production release of the Software, which would typically occur in ninety (90) days or less. New production releases (beta releases) are heavily tested by T2 Systems' technical staff and, typically, by beta site customers, meaning that "critical" bugs (defined as errors which would stop a customer from processing) rarely make it into a production release. Should this happen, however, T2 Systems commits to a patch turnaround target of forty-eight (48) hours. 4. What is not covered (Host and Handheld Software Standard: Not covered is any kind of database rebuild or repair, regardless of the cause of such damage. T2 Systems will supply these services on a time and materials basis, if necessary. This type of damage could be caused by, but not limited to, the following factors: faulty network connections, instability of the network, hardware failure, software failure, software conflict, and user error. IN NO EVENT WILL T2 SYSTEMS BE LIABLE FOR ANY DAMAGES RELATING TO DATA LOSS OR DAMAGE. Enhanced: Not covered is any kind of database rebuild or repair exceeding the number of repair instances as specifically defined under Enhanced maintenance and support. T2 Systems will supply these services on a time and materials basis, if necessary. This type of damage could be caused by, but not limited to, the following factors: faulty network connections, instability of the network, hardware failure, software failure, software conflict, and user error. IN NO EVENT WILL T2 SYSTEMS BE LIABLE FOR ANY DAMAGES RELATING TO DATA LOSS OR DAMAGE. 5. What is covered (Handheld Units): T2 Systems will furnish labor and replacement parts, or pay for same, necessary to maintain the Handheld Units in operating condition during the term of this Agreement, provided that such service is necessitated by Handheld Unit failure during normal usage. It shall be at the sole discretion of T2 Systems whether parts will be replaced as opposed to being repaired. Parts may be replaced with others of like kind and quality. The limit of liability for T2 Systems under this Agreement shall be the actual cash value of the Handheld Unit in operating condition at the time of the claim. There is no limit to the number of repairs that can be performed on the Handheld Units covered by this Agreement. T2 Systems, Inc. While it is the intention of T2 Systems to support Handheld Units for as long as is technically and financially feasible, T2 Systems reserves the right to discontinue maintenance and support of obsolete Handheld Units one (1) year after written notice to Customer. After that time, T2 Systems will offer repair services on a time and materials basis for said obsolete Handheld Units for as long as parts and labor are reasonably available. Service will be provided at any designated T2 Systems service center or at such other location as may be designated by T2 Systems. All Handheld Units to be serviced must be delivered to the location indicated by T2 Systems personnel. Customer is responsible for all freight and insurance charges inbound to the service center. T2 Systems is responsible for all freight and insurance charges outbound from the service center. T2 Systems maintains a turnaround target of five (5) days from receipt for shipment of the Handheld Unit back to Customer. 6. What is not covered (Handheld Units): Nothing herein shall obligate T2 Systems to repair or replace aesthetic or structural items including, but not limited to, damage to the case or screen from dropping, warping of any kind to housing, case or frame of the Handheld Unit, except as otherwise expressly agreed by T2 Systems. Customer is responsible for repair costs associated with worn out or damaged touch screens or LCD modules. This Agreement applies only to the operation of the Handheld Unit under the conditions for which it was designed, and does not cover damage resulting from external causes such as, but not limited to, damage resulting from a collision with any object or from fire, flooding, sand, dirt, windstorm, hail, earthquake, act of God, damage from exposure to weather conditions, battery leakage, theft, misuse, abuse, damage from failure of, or improper use of, any electrical sources or connection to other products not recommended for interconnection by the Handheld Unit manufacturer. Customer shall perform all preventative maintenance recommended by the Handheld Unit manufacturer to maintain the Handheld Unit in operating condition. Loss or damage resulting from the failure to provide the Handheld Unit manufacturer's recommended maintenance is not covered by this Agreement. 7. What to do if a Handheld Unit is not functioning as expected: Customer personnel should first call the designated toll -free technical support number for assistance to determine the cause of the malfunction. If an authorized T2 Systems technician subsequently determines that the Handheld Unit does require service, the technician will instruct Customer as to the proper return procedure. The damaged Handheld Unit must be returned to T2 Systems or other service location as directed by T2 Systems personnel along with a problem description. Flash ROM or RAM cards, if applicable, should be removed and the battery should remain in the Handheld Unit. 8. Host Software Maintenance Fees: To continue maintenance and support services for the Host Software under this Agreement after one (1) year from purchase from T2 Systems, Customer shall pay to T2 Systems a Standard maintenance fee equal to fifteen percent (15%) or an Enhanced maintenance fee of twenty (20%) of T2 Systems' then -current standard pricing of the Host Software, plus the cost of any modifications and enhancements to the Host Software made on behalf of the Customer. Such maintenance fee shall be payable in advance according to the terms of the invoice. 9. Handheld Units and Handheld Software Maintenance Fees: Handheld Unit and Handheld Software maintenance fees are based on T2 Systems' then -current T2 PARKING HARDWARE MAINTENANCE FEE SCHEDULE. Such maintenance fee shall be payable in advance according to the terms of the invoice. 10. Renewal: Annual maintenance fees will be invoiced sixty (60) to ninety (90) days before Customer's anniversary date to avoid interruption of technical support or delivery of Software updates and new releases. Software anniversary dates are determined by the later of the software shipment date or the software pre -install date. Hardware anniversary dates are determined by the install date. T2 Svstems, Inc. C) The POWER to manage your world. Universities and Colleges From small colleges to large universities, T2 parking solutions support campus parking managers with: ■ Ability to serve customers on-line. ■ Integrated systems that enable payroll deductions, Bursar transfers and connection with the Registrar. ■ Better access to information for improved efficiency and productivity. ■ Reporting tools that help justify expenditures and show cost -savings. ■ Configurable features to meet specific needs. ■ Multiple points of sale for issuing permits and providing customer service. ■ Ability to measure the scope of parking for short- and long-term planning. ■ Helping to achieve campus -wide goals (e.g. transition to a green campus). 11. Termination: T2 Systems may terminate this Agreement in the event of Customer's fraud or material misrepresentation, or failure to pay the required maintenance fee by the due date. If payment is not received by the maintenance anniversary date, Customer will be put on immediate notice for the following thirty (30) days, in which time Customer will be provided conventional technical support but not Software updates or new releases. If payment is not received by the end of such probationary 30-day period, Customer will be notified that technical support can no longer be supplied under this Agreement. At that point, Customer may purchase additional support at 72 Systems's prevailing hourly rate in 30 minute increments, and additional Software upgrades and new releases at the then current prices. 12. Re -Institution of Contract Maintenance and Support: If a Customer allows this Agreement to lapse, and subsequently desires to re -institute maintenance and support, Customer will be responsible for paying all prior maintenance fees for the period of lapse as well as pre -payment for the coming year. All Handheld Units to be covered by such services must be returned to T2 Systems or other service location as directed by T2 Systems personnel to be inspected and approved for maintenance, at Customer's cost. 13. Due Diligence: T2 Systems agrees that due diligence is required in servicing Customer's Handheld Units. T2 Systems agrees to notify Customer if necessary replacement parts are not readily available, and to provide Customer with an expected return date of the Handheld Unit. 14. Customer Responsibility. Customer agrees to cooperate with T2 Systems, as requested, in order to duplicate the problem, certify that the problem is with the Software or Handheld Units, and certify that the problem has been corrected. Customer shall inform T2 Systems in writing of any modifications made by Customer to the Software or Handheld Units. T2 SYSTEMS SHALL NOT BE RESPONSIBLE FOR MAINTAINING CUSTOMER MODIFIED PORTIONS OF THE SOFTWARE OR PORTIONS OF THE SOFTWARE AFFECTED BY CUSTOMER'S MODIFICATIONS. Corrections for difficulties or defects traceable to Customer's errors or Customer's modifications shall be billed at then - current time and materials charges. 15. Assignment. This Agreement may not be transferred or assigned by Customer to any other person or party without the prior written consent of T2 Systems, which shall not be unreasonably withheld. 16. Limitations of Liability. T2 SYSTEMS' CUMULATIVE LIABILITY TO CUSTOMER OR ANY OTHER PARTY FOR ANY LOSS OR DAMAGES RESULTING FROM ANY CLAIMS, DEMANDS, OR ACTIONS (UNDER ANY LEGAL THEORY) ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE MAINTENANCE FEES PAID BY CUSTOMER TO T2 SYSTEMS. IN NO EVENT SHALL T2 SYSTEMS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, OR LOST PROFITS, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF DATA, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF GOODWILL, WORK STOPPAGE, AND THE LIKE ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE OR HANDHELD UNITS, EVEN IF T2 SYSTEMS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. NO DEALER, RESELLER, COMPANY, OR PERSON IS AUTHORIZED TO EXPAND OR ALTER THIS AGREEMENT. THIS LIMITATION IS AN ESSENTIAL PART OF THE BARGAIN UNDER THIS AGREEMENT. 17. Severability. Should any provision of this Agreement be declared void or unenforceable by any court of competent jurisdiction, that provision will be deemed deleted, but will not affect any other provision validity; the parties expressly agree that every limitation of liability, disclaimer of warranties, and exclusion of damages is intended to be severable and independent of any other such provision, and to be enforced as such, and shall remain in effect even if a remedy is held to have failed of its essential purpose. 18. Modification. This Agreement may not be modified other than pursuant to an express written agreement executed by both T2 Systems and Customer. T2 Systems, Inc. 19. Entire Agreement. This Agreement represents the entire agreement of the parties concerning maintenance and support of the Software and Handheld Units, and supersedes any prior proposals, representations, communications, advertisements, or understandings (whether oral or written). Level of Maintenance and Support selected by Customer (Check One): ❑ Standard ❑ Enhanced CUSTOMER Signature: Name: Title: Date: T2 SYSTEMS, INC. Signature: Name: Title: Date: T2 Systems, Inc. No Text SYSTEMS Item description Radix Handhelds Annual fee per unit RADIX Handheld Ticketwriter............................................................................... $875.00 includes: RX-HP Printer, AC Adapter and Handheld Software RADIX RX-ML Loader/Charger with AC Adapter........................................................... $55.00 RADIXScanner................................................................................................. $145.00 HandheldSoftware ONLY.................................................................................... $160.00 Symbol Handhelds SYMBOL 1800 Handheld Ticketwriter with 8M Memory ................................................. $485.00 includes: Cameo 3 IRDA Printer and Handheld Software SYMBOL 1800 Handheld Ticketwriter with 8M Memory It Bluetooth Connectivity ................. $565.00 includes: Cameo 3 Bluetooth Printer, Zebra Portable Radio and Handheld Software SYMBOL 1800 Handheld Ticketwriter with 16M Memory ................................................ $525.00 includes: Cameo 3 IRDA Printer and Handheld Software SYMBOL 1800 Handheld Ticketwriter with 16M Memory Et Bluetooth Connectivity ............... $595.00 includes: Cameo 3 Bluetooth Printer, Zebra Portable Radio and Handheld Software SYMBOL 1846 Handheld Ticketwriter (802.11 b) with 8M Memory .................................... $695.00 includes: Cameo 3 IRDA Printer and Wireless Data Communications Handheld Software SYMBOL 1846 Handheld Ticketwriter (802.11 b) with 8M Memory Et Bluetooth Connectivity.... $755.00 includes: Cameo 3 Btuetooth Printer, Zebra Portable Radio and Wireless Data Communications Handheld Software SYMBOL 8046 Handheld Ticketwriter with CE Connectivity ........................................... $935.00 Includes: QL320 Printer and Handheld Software Handheld Software ONLY.................................................................................... Wireless Data Communications Handheld Software ONLY $160.00 $355.00 ............................................. iPAQ Handhelds iPAQ H5550 Handheld Ticketwriter with Bluetooth Connectivity .................................... $465.00 includes: Cameo 3 Bluetooth Printer and Handheld Software HandheldSoftware ONLY.................................................................................... $185.00 Palm Handhelds PALM m105 Handheld Ticketwriter........................................................................ $255.00 includes: Cameo 3 Printer and Handheld Software PALM m500 Handheld Ticketwriter........................................................................ $345.00 includes: Cameo 3 Printer and Handheld Software HandheldSoftware ONLY.................................................................................... $160.00 T2 Systems, Inc. 800-424-1502 www.tZsystems.com Effective October 22, 2003 Item description Annual fee per unit Epson Handhelds EPSON EHT30 and EHT40 Handheld Ticketwriter........................................................ $635.00 includes: Thermal Printer, AC Adapter and Handheld Software EPSON External Dual Wall Battery Charger................................................................ $35.00 EPSON Charging/Communication Cradle................................................................... $55.00 HandheldSoftware ONLY.................................................................................... $160.00 Printers RADIXRX-HP Printer..........................................................................................$145.00 RADIXFP40i Printer...........................................................................................$145.00 CAMEO3 IRDA Printer........................................................................................ $125.00 CAMEO3 Bluetooth Printer.................................................................................. $145.00 ZEBRAQL320 Printer.......................................................................................... $265.00 EPSON 60mm and 80mm High Speed Printer.............................................................. $55.00 EPSON TMU200 Receipt Printer.............................................................................. $85.00 EPSON TMU375 and TMU270 Receipt Printer/Check Validator........................................ $105.00 Memory PCMCIA Flash ROM Memory Card 16MB..................................................................... $35.00 PCMCIA Flash ROM Memory Card 32MB..................................................................... $45.00 SYMBOL 8046 Compact Flash Card 64MB................................................................... $15.00 iPAQ H5550 Compact Flash Card 32MB....................................................................... $5.00 Communications Adapters T2 PowerPark® Communications Adapter 4 port ......................................................... $275.00 T2PowerPark Communications Adapter 8 port..........................................................$415.00 T2PowerPark Communications Adapter 16 port ........................................................ $555.00 T2 PowerCom' Communications Adapter 8 port ........................................................ $625.00 T2 PowerCom Communications Adapter 16 port ........................................................ $965.00 T2 Systems, Inc. 800-424-1502 www.t2systems.com Effective October 22, 2003 Item description Annual fee per unit Accessories Electronic Cash Drawer with Receipt Printer Interface ................................................. $45.00 BarCode Wand Reader........................................................................................ $55.00 SYMBOL HotShot POS Bar Code Scanner................................................................... $105.00 Voyager POS Bar Code Scanner............................................................................. $105.00 ZEBRAPortable Radio......................................................................................... $45.00 Limited Warranty: T2 Systems, Inc. extends a limited warranty for the Molded Carrying Cases and Batteries under normal use and service for a period of one (1) year from the date of receipt. T2 Systems, Inc. 800-424-1502 www.t2systems.com Effective October 22, 2003 SYSTEMS SECTION 5 References City of Hollywood, Florida* Contact: Bonnie Johnston, Admin. Assistant Office of Parking Administration Voice: 954-921-3535 P.O. Box 229045 Hollywood, FL 33020-6615 Email: bcatlaghanChollVwoodfl.or$ City of Burlington, Vermont Contact: John King, Parking Manager Police Department 1 North Avenue Voice: 802-658-2704 Ext: 112 Burlington, VT 05401 Email: ikinaci.burlinQton.vt.us City of Aspen, CO Transportation and Parking Contact: Tim Ware, Parking Director 130 South Galena Voice: 970-920-7474 Aspen, CO 81611 Email: timw@ci.asaen.co.us Resort Municipality of Whistler, BC Contact: Sandra Smith, Supervisor 4325 Blackcomb Way Voice: 604-935-8281 Whistler, BC VON 1B4 Canada Email: ssmith@whistler.ca City of Boulder, Colorado Contact: Dave Bradford, Parking Enforcement Parking Services Supervisor 1500 Pearl Street Voice: 303-413-7320 Boulder, CO 80302 Email: bradfordd@ci.boulder.co.us Allentown Parking Authority, Pennsylvania Contact: Linda Kauffman, Executive Director 1005 Hamilton Street Voice: 610-437-3366 Allentown, PA 18101 Email: apallk@Ptd.net City of Bloomington, Illinois Fin Fin Finance Contact: Tim Ervin, Financial Analyst 109 E. Olive Street Voice: 309-434-2277 Bloomington, IL 61701 Email: tervinC�cityblm.orsY City of Bloomington, Indiana` Parking Enforcement Contact: Jack Davis, Manager 401 N. Morton St. Room #120 Voice: 812-349-3571 Bloomington, IN 47402 Email: davisi@city.bloominton.in.us 'Currently use the Powerl-ink sales module to take citation payments via the Internet T2 Systems, Inc. 800-434-1502 www.t2systems.com SYSTEMS From the moment you become a T2 customer, Team T2 will help you get the most out of your parking management system. Our customer care team is one of the best in the industry. They are professionals who not only understand the benefits of technology, but also know the business of parking. Many of them have held management positions at parking offices. Lynn Braddock, Manager, Consulting Services Lynn Braddock oversees T2's consulting services including data conversion, installation, on -site training and consulting. "Our goal is to work with you to implement best practices at your organization," says Lynn. "You'll provide better service, increase revenue, and make parking a non -issue." Lynn has extensive parking management experience including serving as the director of parking and transportation at two major universities including the University of Massachusetts - Amherst. She joined T2 in 1997. `9 understand the challenges administrators face and want to help them improve the efficiency of their operation," she adds. "At T2, we guide you through the process and help you make the right decisions for your business." Mark Freeman, Technical Support Manager "With T2 tech support, we do more than just solve problems," says department manager Mark Freeman. "We educate users on the logic behind a function and why it behaves the way it does. This helps them better understand the application." As tech support manager, Mark oversees both telephone and on-line support services. He has 12 years of university law enforcement and parking enforcement experience. "I want our customers to trust that they can call tech support with an issue and we will solve the problem to their satisfaction in a timely manner," says Mark. T2 Systems, Inc. 800-434-1502 www.t2systems.com Maggie Vercoe, Training Manager As T2's Training Manager, Maggie brings on -going learning opportunities to T2 customers. She has seven years of industry experience at the University of Wisconsin - Milwaukee and was an application consultant at T2 Systems for three years before becoming training manager. " I enjoy working with users," Maggie says. "I love to seethe look on a person's face when she has just learned something that's really going to help make her job easier." A former university PowerPark user, Maggie knows the importance of making sure your frontline staff understand how to use the system. "Your customer -facing staff should be able to use the system effectively in order to give the customer the information he needs," she adds. "If they don't, you're not providing the right level of service." Stuart Glaeser, Application Consultant Fourteen years as police officer and parking manager for the Texas Department of Public Safety give Application Consultant Stuart Glaeser the inside track on parking enforcement. At T2, he's often referred to as the handheld ticketwriting expert. He helps new customers install T2 PowerPark and provides training. "My background with ticketwriters coupled with my enforcement experience gives me knowledge to help you accomplish your goals," says Stuart. He helps administrators evaluate their operations and provides tips on how to use technology to manage the business of parking. "Change really is good," Stuart explains. "Go into the implementation process with an open mind. It will make your job easier." Franklin McPherson, Account Manager As account manager, Franklin McPherson is your T2 connection. He works with new and existing customers to make sure T2 products are meeting expectations. '7echnology changes all the time," says Franklin. "And T2 is always working to incorporate good technology into the system. My goal is to keep you up-to- date on the latest developments." "I help customers find products and services that help make their operation more efficient, improve service, and increase revenue," he adds. Franklin has been in the parking industry for five years. His experience includes parking software installation and training. T2 Systems, Inc. Rnn-AU-15n7 w t7cvetPmc rnm Michelle Pritchett, Technical Support Specialist "if your hardware or software is not working as expected or you just want to know how to do something, call us," Michelle Pritchett says. Michelle has been in the parking industry for 12 years, three of them as a member of Team T2. T2 customers have come to rely on her experience and PowerPark know-how to help use the software to its fullest. She provides telephone technical support and on-line help. "I want to make sure users are comfortable with the T2 products they're using by showing them how easy the product is to use," she adds. Kevin Moore, Account Manager "Customer service means doing what needs to be done to keep you happy and productive," says T2 Account Manager Kevin Moore. "Because we work to build unique relationships, the organizations using our products see us as a partner rather than a typical vendor." As account manager, Kevin is a key point of contact for this partnership. He keeps users aware of T2 products and services including training, the annual user group conference, and product updates. Kevin has been in the parking industry for three years and has extensive customer service and human resources experience. Sharon Schilty, Application Consultant When implementing a new operating system, Sharon Schilly advises users to set goals. "Start by evaluating your business. What do you want to improve?" asks Sharon. " I can show you not only how T2 PowerPark applies to your business, but how it can improve procedures to make your operation more efficient and profitable." This former public safety office manager at Duquesne University understands how parking contributes to the bottom line. Her background includes system design, customer service, and training. "Thanks to my experience, I understand the potential challenges new users face," Sharon says. "I'll transfer my knowledge and brainstorm with you to help your organization make the implementation process go smoothly." Debbie Bray, Application Consultant "Good service goes beyond meeting expectations. It's exceeding them," says Debbie Bray, application consultant at T2 Systems. In her role, Debbie helps new customers make the transition to PowerPark, assists with data conversion, and provides on -site training. She's been a member of the T2 team for two years. "It's my job to make sure you understand your new system and what it's going to do for you," she explains. T2 Systems, Inc. Rnn-did-19n? w t7cvctp+ rnm 0 Municipalities T2 empowers municipalities of all sizes — from small towns to large metropolitan areas — with solutions that: ■ Offer on-line transactions. ■ Provide the tools to more effectively deal with day-to-day operations. ■ Increase overall department efficiency and minimize overstaffing. ■ Improve collection rates and increase meter revenue. ■ Maximize ROI by better allocating and managing parking demand. ■ Work more effectively with other systems and departments to achieve business goals. ■ Support larger goals such as tourism, public transportation, private parking, construction and development, economic development, and more. ■ Enable implementation of policy decisions made at the City Council or Mayor level. Her top tip for new users is to start practicing and playing with the system. "1 want new users to ask a lot of questions," explains Debbie. "It helps me help you learn. And be prepared for my questions! I want to make sure you understand your system." Jessica Anderson, Application Consultant "The most important part of my job now is making sure that each customer can successfully use PowerPark to make their parking office more efficient," says Jessica Anderson, an application consultant. Jessica's priority is making sure she and new users understand each other. "Communication is the key to getting the most out of PowerPark," she says. Jessica previously provided applications training at New Horizons Computer Learning Center. She now helps new customers make the transition to PowerPark, assists with data conversion, and provides on -site training. Matt Ortman, Data Conversion Specialist As a data conversion specialist, Matt makes sure that data from a legacy system gets into T2 PowerPark. He has a background in management and web development. "It's important to make sure that you're converting quality data, instead of bringing in garbage," advises Matt. "I will make sure the information is in the best format and gets into the right fields so you don't have to worry about it." Your satisfaction is Matt's top priority. "It's my job to make sure you get exactly what you need out of your conversion." Jason Berger, Technical Support Specialist Jason Berger, T2 tech support specialist, knows his way around computers and T2 PowerPark. Formerly with New Mexico State University, he served as that organization's computer and T2 PowerPark specialist. "I advise new users to get into the software and play around," Jason says. "If you have a question you can always call tech support." And you just might talk with Jason if you call. He helps answer T2's toll -free tech support line and responds to on-line questions. Brian Paison, Account Manager With more than five years software industry experience, T2 Account Manager Brian Paison knows how important an operating system is to your business. "Without a robust parking management system, you can't get a complete picture of your parking operation," says Brian. "I'll help you improve your operation and show you options that will improve customer service and enhance your bottom line." As an account manager, Brian helps current customers understand T2 products and services, and serves as their main T2 contact. T2 Systems, Inc. Rnn-did-1IM7 w t7cvctPme rnm T2 also puts you in contact with an entire network of parking professionals. You can exchange ideas and ask questions via the T2 User listserv. The annual T2 User Group Conference lets you brainstorm with people who understand the issues you face and the technology. The T2 Customer Advisory Board (CAB) serves as a channel for user feedback, best -practice information exchange, and user group participation. CAB is representative of T2's customer base and includes parking professionals from the following organizations: ® Allentown Parking Authority ® Anchorage Parking Authority ■ City of Burlington, Vermont • City of Indianapolis • Penn State University ® Resort Municipality of Whistler ® Texas A It M University — College Station ■ University of Arkansas — Fayetteville ■ University of British Columbia • University of Florida • University of Texas — Austin ■ Virginia Polytechnic Institute and State University T2 Systems, Inc. Rnn-AUA RM www t7c%mtmmc rnm SYSTEMS QKL•i:FA T2's proven implementation process helps you get maximum value from your parking management system by combining operational consulting with systems set-up. It starts with T2's team of application consultants. This group of parking and software professionals will learn your current operation and understand how you want to make it better. Armed with an understanding of your objectives, they can help evaluate and improve your processes and procedures and show you how to incorporate best practices in use at other T2 customer sites. T2's structured implementation process takes you through critical decisions, tasks and timelines necessary to meet your goals. Customized for the needs of your organization, it also includes training, hardware and software installation, interfaces and assistance with procedures. With T2 implementation, you know exactly what you're getting. You'll see a scope of work document that outlines what you can expect from T2 as well as what part you and your staff will play in meeting your target "go -live" date. T2 PowerPark implementation scope of work document included in the appendix of this response outlines recommended implementation. It also provides a list of T2 custom training courses and services. Custom training and services recommendations will be determined by the software and hardware configuration you are installing, size of your organization, and operational goals. DATA CONVERSION-WHERES YOUR WINDFALL? When organizations transition from another parking system to T2 software, the parking data often gets converted. And sometimes this conversion leads to what some T2 customers know as the conversion windfall. A conversion windfall is essentially "found money." T2's experience shows that some systems simply don't have the capabilities to effectively manage data, or no longer work well enough to link information. This missing link equals missing revenue. Here's an example. Your current parking system tells you that you have $30,000 in unpaid citations but does not show them linked to customers responsible for payment. With the data conversion, you'll see that link and will be able to get the money. T2 Systems, Inc. 800-434-1502 www.t2systems.com SYSTEMS SECTION 8 T2 Systems, Inc. Rnn-dad-15n? w t7-z ctPme rnm T2 PowerPark Hardware Specifications — Oracle EYt T2 Systems recommends the following minimum hardware and necessary software to utilize Version 3.4.xx of T2 PowerPark® With the Oracle 9.1x Workgroup Server Database engine. Server Platform Availability for Oracle Alpha Open VMS Microsoft Windows NT 4.0 w/SP 5 or 6a Compaq Tru64 UNIX Hewlett-Packard HP-UX 10 Et 11 IBM OS/2 2.1 and 3.0 IBM AIZ 4.1, 4.2, Et 4.3.3 Intel SRV4 UNIX Intel LINUS 2.x Microsoft Windows 2000 Red Hat LINUX 6.1, 6.2, and 6.3 SGI UNIX 6.2, 6.4, and 6.5 Sun Solaris Intel 2.5, 2.6, and 2.7 Sun Solaris SPARC 2.5x and 2.6 This is not a complete list of available platforms for Oracle. If you have questions about a platform not listed here, please call T2 Systems. T2 Systems currently has internal expertise for the Windows NT/2000 platforms. If you select any other server platform, you must supply and support Oracle. Oracle no longer supports the Novell server platform. T2 Systems will discontinue Novell server support effective December 31, 2002. The Oracle Windows client software wilt allow connectivity to an NT/2000 server when the Netware client is also installed on the workstations for other networking needs. Page 1 T2 Systems, Inc. 7835 Woodland Drive, Suite 250 Indianapolis, IN 46278 www.t2sytems.com 800-434-1502 T2 PowerPark Hardware Specifications — Oracle Client Workstations Minimum Recommended 200 MHz Pentium 128 MB RAM 300 MB available HD space 400 MHz Pentium II 256 MB RAM 1 GB available SCSI HD space Network Server Hardware Minimum Recommended 600 MHz Pentium 1000 MHz Pentium II 512 MB Ram 1 GB RAM or 20 MB per user 8GB available HD space 8 GB available SCSI HD space" Oracle Per Processor Licensing is required to use T2 PowerLink for real-time access to the database. Oracle Per Processor Licensing pricing is based on the number of processors. Please consider the size of the server in relation to the expected workload. Call your T2 Systems Sales Representative for assistance in choosing a server and Oracle pricing details. . If anticipating a high volume of users or transactions, T2 recommends additional increases in processor speed and hardware space Page 2 T2 Systems, Inc. 7835 Woodland Drive, Suite 250 Indianapolis, IN 46278 www.t2sytems.com 800-434-1502 T2 Systems Demo Version Register Receipt Payments for Tape ID# 7 'Cash Drawer 92' as of NOV 212003 - 10:01 Payment Date Time By Type Method Receipt# Check/Credit Card Amount Closed JAN 30 2003 08:51 MU Sale MC 9 150.00 Subtotal for 1 Mastercard Sales: 150.00 Total for 1 Mastercard: 150.00 JAN 30 2003 08:52 MU Sale PF 10 7.00 Subtotal for 1 Withdrawl for PF Sales: 7.00 Total for 1 Withdrawl for PF: 7.00 Total for 2 Payments $ 157.00 Change Back $ 0.00 Total for Receipts g7. Opening Balance $ 150.00 Opened: JAN 30 2003 08:51 Short/over $ Closed: JAN 30 2003 08:55 Closing Balance NOV 21 2003 10:01 AM Page 1 T2 Systems Demo Version Citation Payments Between JAN 12003 and DEC 312003 Citation# License# Issued Payment Date Total Cost Balance Payment Status RM145 IN -PARKED -PC DEC 4 2002 JAN 30 2003 7.00 0.00 7.00 19 MS030 CA-GHOST-TK JAN 4 2003 JAN 30 2003 30.00 0.00 30.00 3 RM112 IN-545CCC-TK JAN 6 2003 JAN 30 2003 50.00 0.00 50.00 3 MS201 IN-545CCC-TK NOV 25 2002 JAN 30 2003 40.00 0.00 40.00 3 RM180 IN -PARKED -PC JAN 4 2003 JUL 14 2003 50.00 0.00 50.00 3 MS203 IN -PARKED -PC NOV 26 2002 JUL 14 2003 50.00 0.00 50.00 3 WI100 WI-TRY656-PC JAN 10 2003 OCT 22 2003 25.00 0.00 25.00 18 WI104 WI-TRE123-PC JAN 12 2003 OCT 28 2003 15.00 0.00 15.00 18 8 Payments Listed NOV 21 2003 10:15 AM 267.00 0.00 267.00 Page 1 T2 Systems Demo Version Register Receipt Payments Report by Cash Drawer - With Closing Dates: JAN 30 2003 thru JAN 30 2003 Cash Drawer Transaction Type Payment Type Amount Change Back Total CASH DRAWER #1 Permit (non -temps) Cash 150.00 0.00 150.00 Permit (non -temps) Payroll Deduction 375.00 0.00 375.00 Total CASH DRAWER#1 525.00 0.00 525.00 CASH DRAWER #2 Citation Withdrawl for PF 7.00 0.00 7.00 PowerFund Mastercard 150.00 0.00 150.00 Total CASH DRAWER#2 157.00 0.00 157.00 CASH DRAWER 93 BootlTow10 Check 15.00 0.00 15.00 Citation Check 30.00 0.00 30.00 Citation Visa 90.00 0.00 90.00 Permit (non -temps) Third Party Charge 840.00 0.00 840.00 Total CASH DRAWER#3 975.00 0.00 975.00 TOTAL 1,657.00 0.00 1,657.00 NOV 21 2003 10:08 AM Page 1 T2 Systems Demo Version Register Receipt Payments Report by Payment Type - With Closing Dates: JAN 30 2003 thru JAN 30 2003 Payment Type Transaction Type Deposit Account# Amount Change Back Total CASH Permit (non -temps) 123-457-8510 150.00 0.00 150.00 Total Cash 150.00 0.00 150.00 CHECK Boot/TowID 123-256-3719 15.00 0.00 15.00 Citation 123-5555-8563 30.00 0.00 30.00 Total Check 45.00 0.00 45.00 MASTERCARD PowerFund 150.00 0.00 150.00 Total Mastercard 150.00 0.00 150.00 PAYROLL DEDUCTION Permit (non -temps) 123-457-8510 375.00 0.00 375.00 Total Payroll Deduction 375.00 0.00 375.00 THIRD PARTY CHARGE Permit (non -temps) 123-457-8510 840.00 0.00 840.00 Total Third Party Charge 840.00 0.00 840.00 VISA Citation 123-5555-8563 90.00 0.00 90.00 Total Visa 90.00 0.00 90.00 WITHDRAWL FOR PF Citation 123-5555-8563 7.00 0.00 7.00 Total Withdrawl for PF 7.00 0.00 7.00 TOTAL 1,657.00 0.00 1,657.00 NOV 21 2003 10:07 AM Page 1 0 M, Powerful parking solutions from the parking experts. Since 1994, T2 has delivered proven parking solutions that meet the ever -changing needs of the parking industry, and this commitment shows — in T2's quality products and services, thought leadership and strong customer relationships. With its broad range of software, hardware, management services and technology services, T2 Systems is trusted by more than 200 organizations in the US, Canada and Australia including universities, cities, towns, hospitals and airports. Get the power of T2 working for you today! For more information on how T2 Systems can help you manage parking more efficiently and effectively, call today. Or visit our website at www.t2systems.com. SYSTEMS www.t2systems.com 7835 Woodland Drive, Suite 250 Indianapolis, IN 46278 800-434-1502 T2 Systems -Canada, Inc. 883 Upper Wentworth Street, Suite 302 Hamilton, Ontario, Canada L9A 4Y6 877-564-4248 © 2002 T2 Systems, Inc. The T2 Systems logo and PowerPark are registered trademarks, and PowerLink is a trademark of T2 Systems, Inc. All rights reserved. Printed in the U.S.A. T2 Systems Demo Version Repeat Offender by Vehicle Repeat Offenders by Vehicle with 4 or more Unpaid Citations and Unpaid Fines of $1.00 or more License # Make Count Balance Name Customer# CA DIK763 HOND 4 102.00 HUDSON-LEHL, LINDA G 20 CA JHF738 GEO 6 198.00 HOWARD, PAMELA J 17 CA KSL283 HOND 5 127.00 HOWARD, STEVEN D 18 CA UEYRT6 ACUR 4 100.00 BOLDEN, GWEN E 3 CO KSH328 FORD 4 46.00 ETL, CHRISTINE M 12 IL 200253 SATR 4 210.00 RUDY, CARYN J 34 IN DIF039 TOYT 4 112.00 GRIFFITH, MEILSSA K 15 IN EDI253 FORD 4 67.00 FREEMAN, MARK K 13 IN EII399 SUBA 4 175.00 MCMAHON, ERNIE 202 IN HUY365 AUDI 4 125.00 BRENTLIN, FRANK 5 IN JDK277 JAGU 4 97.00 LAUFER, BLAKE A 21 IN MMR938 MAZD 4 140.00 LEE, ELIZABETH J 22 IN NVM456 FORD 4 71.00 DEKOK, JASON E 11 LA VBH176 TOYT 4 127.00 GLAESER, STUART R 14 MA 2837488 BMW 4 110.00 BRADDOCK, LYNN B 4 Total Citations 63 Total Offenders by Vehicle 15 Total Balance Due 1,807.00 NOV 21 2003 10:11 AM Page 1 M1,11 I lillFI ; 011-= lVIlal MUM ■ Parking tickets with incomplete or missing violator information can lead to lost revenue* The power of information. Get accurate information with T2 ROVR. 's registered owner RoVR, short for Retrieval of Vehicle d alglsfor utrations, is npaid parking tickets ooand watch service. your o le do you can quickly locate the individuals responsible rate increase. ROVR's efficient because it communicates with T2 PowerPark®/T2 epark® through the Internet. You don't have to generate, print and mail reports, then wait for a reply. the k of The interactive wizard makes the entire process easy and hassle free. RoVR does or matchingelimi- and updating customer, address and vehicle records. There's no manual data entry and u the opportunity for errors and freeing your staff for other projects. nataction-based service, you only pay for successful look ups. And most importantly, with this trans Here's how it works. 1) Through ROVR s command wizard, you define the look -up with a Citation Finder or EasyWriter search query. 2) RoVR packages and sends the information directly from the system to its on-line look -up component. 3) RoVR sends you an e-mail notification when the registered owners have been identified. 4) You command RoVR to retrieve the data and import it into the system. RoVR can identify owners of vehicles registered in 41* states, the District of Columbia, and the Canadian provinces of Ontario and applicable lQuebec. laws governing the dissemination of puble use of RoVR is subject to the ic recordDriver's Privacy Protection Act, state, and other T2 PowerPark v.3.440/1.440 or T2 ePark is required to implement RoVR. * Excludes Arizona, Georgia, Hawaii, Indiana, New Hampshire, New Mexico, New Jersey, wyoming and Kansas. Parking solutions from the parking experts. Since 1994, T2 Systems has delivered proven parking solutions that meet the ever -changing needs of the Parking industry, and this commitment shows — in T2's quality cts and services, thought and strong customer relationships. With its broad range of software, technology management serviceskd technology services, T2 Systems is trusted by more than 200 organizations in the management US, Canada and Australia including universities, cities, towns, hospitals and airports. Get the power of T2 working for youl For more information on how T2 Systems can help you manage parking more efficiently and effectively, call 800-434-1502. Or visit our website at www.t2systems.com. SYSTEMS 800-434-1502 www.t2systems.com Ul'ItI N IV111 1Il 'di i Powerl�N ■ Every day, your parking operation interacts with other departments and systems. So should your software. The power of open systems. With T2 PowerLink-, you can safely access, retrieve and manipulate information or data in your T2 PowerParlc® or T2 ePark® database via external systems and the Internet in real time. You don't have to be "logged -in" to the system to get the job done. ■ If a customer pays a citation on-line, PowerLink accepts payment and creates a receipt for the sale in the system's register. ■ If you send data to a processing or collections agency, PowerLink marks transactions as sent, ensuring a proper audit trail. ■ If an employee moves and provides a new address to human resources, PowerLink updates the customer record in the system. ■ If an officer writes a ticket, PowerLink allows the handheld ticketwriter to connect through an IEEE 802.1 lb LAN (WiFi) or a CDPD WAN wireless network. PowerLink enables you to build an interactive on-line parking storefront, incorporate wireless handheld ticketwriters, support a telephone registration system, or connect with other software including the Bursar, Accounts Receivable, or any other external system based on your organization's needs. PowerLink ensures that the business rules you built into the system are upheld by any external system you interface with. The power of secure information. PowerLink protects the integrity of your data. It provides safe, secure access to your parking database. Changing the data within the database using tools other than PowerLink could lead to inconsistent data, corruption or loss of information. PowerLink consists of more than 40 pre -defined views and stored procedures that can be used by pro- grams for reading, inserting, and modifying your system's data. A view is a pre -defined, standard method for reading data out of the database, saved for later use. A stored procedure is a small program designed to manipulate data in a certain way. PowerLink includes multiple APIs (Application Programming Interfaces) — groupings of like stored procedures that together enable an external computer program to perform a particular function in the system. ■ PowerLink Sales API facilitates the issuance and sale of permits, and citation Payments. Your customers can pay citations or buy permits without entering your office 24/7. ■ PowerLink Appeals API assists the citation appeal process. With this automated procedure, your staff can focus on other tasks. ■ PowerLink Wireless API allows connection with handheld ticketwriters through an IEEE 802.1 lb LAN (WiFi) or a CDPD WAN wireless network. T2 PowerPark v. 3.4.50 or higher with Oracle 8.05 or higher database, or T2 ePark is required to use PowerLink. To take advantage of PowerLink, users need to have a basic understanding of programming and stored procedure calls, or have access to technical resources. No specific programming language or computer system is required to use PowerLink. Most major programming and web -based languages support database connectivity and API access. Companion products. 72 e-Business Solutions let you rely on the development experts at T2 to deliver your parking website. With T2 e-Business Solutions, you get an e-commerce website that fully integrates with your PowerPark database. And no headaches or escalating expense of traditional web development projects. T2 e-Business Solutions include On-line Ticket Payment Solution, On-line Permit Sale Solution, On-line Appeals Solution, and On-line Parking ^ Account Solution. The T2 Web Template is a sample website that demonstrates PowerLink's functionality. You can use this ^ template as the foundation for your own parking website, giving your web developer a head start on the project. Powerful parking solutions from the parking experts. Since 1994, T2 Systems has delivered proven parking solutions that meet the ever -changing needs of the parking industry, and this commitment shows — in T2's quality products and services, thought leadership and strong customer relationships. With its broad range of software, hardware, management services and technology services, T2 Systems is trusted by more than 230 organizations in the US, Canada and Australia including universities, cities, towns, hospitals and airports. Get the power of T2 working for you! For more information on how T2 Systems can help you manage parking more efficiently and effectively, call 800-434-1502. Or visit our website at www.t2systems.com. W -, SYSTEMS - B, 800-434-1502 www.t2systems.com 119eBusiness Solutions ■ The rate of change is accelerating. Your customers want to be in the know, and get fast service 24/7. The power to connect. You need the right tools to meet their demands. With T2 e-Business Solutions, your parking website turns into your on-line store. hnprove customer service. Provide better, faster communication. Your customers get convenient, real-time access to pay citations, buy permits, submit an appeal, and update information on-line when you implement T2 e-Business Solutions. What do you get? An e-commerce website that fully integrates with your T2 PowerPark9 or T2 ePark9 database. And no headaches or escalating expense of traditional web development projects. We have built many parking websites — we know what works and what doesn't. We know e-business, parking, and parking software, so you don't have to pay for the learning curve. T2 e-Business Solutions are built on best -practices logic. T2 e-Business Solutions take the financial uncertainty out of your web development projects. Once we finalize the parameters of your website and provide you with the quote and Project Scope Definition document, the price you pay doesn't change unless you change the project. T2 e-Business Solutions allow you to have a custom parking website without the cost of custom web development. Using our base modules as the foundation, we can build a website that fully supports your business rules and objectives. ■ T2 e-Business Solutions Include: ■ On-line Ticket Payment Solution Make it convenient for your customers to pay citations, and watch collections increase. ■ On-line Permit Sale Solution Eliminate long lines and optimize your pen -nit selling process. ■ On-line Appeals Solution Free your staff from the time-consuming details of the appeals process. ■ On-line Parking Account Solution Let customers update their own information, and save your staffs time for other projects. You can choose one or all of T2 e-Business Solutions. Each solution includes the option to interface with a credit card* processing company. T2 currently supports credit card processing with Bank of America, CyberSource, Skipjack, and Mirapay. Other credit card clearing houses can be supported. Additional charges may apply. T2 e-Business Solutions comply with the Americans with Disabilities Act. T2 PowerPark@ v 3.4x or higher, or T2 ePark(&,, and appropriate T2 PowerLinkT' APIs are required to implement T2 e-Business Solutions. Powerful parking solutions from the parking experts. Since 1994, T2 Systems has delivered proven parking solutions that meet the ever -changing needs of the parking industry, and this commitment shows — in T2's quality products and services, thought leadership and strong customer relationships. With its broad range of software, hardware, management services and technology services, T2 Systems is trusted by more than 200 organizations in the US, Canada and Australia including universities, cities, towns, hospitals and airports. Get the power of T2 working for you! For more information on how T2 Systems can help you manage parking more efficiently and effectively, call 800-434-1502. Or visit our website at www.t2systems.com. SYSTEMS 1.03 800-434-1502 www.t2systems.com IN elawss solubus ■ On-line Ticket Payment Solution Make it convenient for your customers to pay citations, and watch collections increase. Walk your customers through the payment process using the following logic: 1) Customer enters a ticket or license plate number. 2) Web page displays tickets for this customer/vehicle from T2 PowerParke or T2 eParke 3) Customer selects one or more tickets for payment. 4) Web page presents credit card* selection options. 5) Customer makes payment with credit card. 6) Web page validates and authenticates credit card. 7) Web page finds and marks selected tickets as paid in PowerPark/ePark. 8) All transactions are stored in the historical log file. 9) Customer receives an on-line receipt, and a PowerPark/ePark reference number. *Debit cards and University cards will be added in future releases. You can modify the design of the website to reflect your business rules, including the following choices: ■ Restrict searches to ticket number, license plate number, or both. ■ Show all tickets or outstanding citations only. ■ Allow customers to pay for multiple tickets in a single transaction. ■ Review the historical log file on-line. The power to connect. Your customers get convenient, real-time access to pay citations on-line when you implement T2 On-line Ticket Payment Solution. What do you get? A ticket payment website that fully integrates with your parking database. And no headaches or escalating expense of traditional web development projects. T2 On-line Ticket Payment Solution removes the project's financial uncertainty. Once we finalize the parameters of your website and provide you with the quote and Project Scope Definition document, the price you pay doesn't change unless you change the project. We have built many parking websites — we know what works and what doesn't. We know e-business, parking, and software, so you don't have to pay for the learning curve. T2 e-Business Solutions comply with the Americans with Disabilities Act. T2 On-line Ticket Payment Solution includes the ability to interface with a credit card processing company. T2 currently supports credit card processing with Bank of America, CyberSource, Skipjack and Mirapay. Other credit card clearing houses can be supported. Additional charges may apply. T2 PowerPark v 3.4x or higher, or T2 ePark, and appropriate PowerLirWm APIs are required to implement T2 e-Business Solutions. Powerful parking solutions from the parking experts. Since 1994, T2 Systems has delivered proven parking solutions that meet the ever -changing needs of the parking industry, and this commitment shows — in T2's quality products and services, thought leadership _ and strong customer relationships. With its broad range of software, hardware, management services and technology services, T2 Systems is trusted by more than 200 organizations in the US, Canada and Australia including universities, cities, towns, hospitals and airports. Get the power of T2 working for you! For more information on how T2 Systems can help you manage parking more efficiently and effectively, call 800-434-1502. Or visit our website at www.t2systems.com. SYSTEMS 800-434-1502 1.03 www.t2systems.com mess solutims ■ On-line Permit Sale Solution Eliminate long lines and optimize your permit selling process. Walk your customers through the permit purchase process using the following logic: 1) Direct all customers to a single url. 2) Customer "logs in" to confirm identity*. 3) Web page displays a list of permit types available to that customer. 4) Customer selects permit for purchase. 5) Web page presents payment options. 6) Customer makes payment. 7) Web page assigns permit number and updates T2 PowerPark® or T2 ePark®. 8) Customer receives an on-line receipt and PowerPark/ePark reference number. You can modify the design of the website to reflect your business rules, including the following choices: ■ Restrict sales to a specific group such as employees, residents or students. ■ Restrict the quantity of permits sold to a customer. ■ Restrict permit types offered to a customer. ■ Require citation payment before permit purchase. Additional payment options including Bursar transfers, payroll deductions, journal entries, or invoicing might also be added. Additional charges may apply. The base On-line Permit Sale Solution includes up to five PowerPark/ePark permit type combinations. * One of the following PowerPark/ePark fields must be available to store the PIN number: user defined field in customer window (general or customer tab), phone field 1, 2, 3 or 4. SYSTEMS T2 Systems Response to the City of Fort Collins Parking Ticketing Management System Bid Number: P917 Close Date: Dec. 1, 2003 T2 Systems, Inc. 7835 Woodland Dr., Suite 250 Indianapolis, IN 46278 800-434-1502 www.t2systems.com The power to connect. Your customers get convenient, real-time access to buy permits on-line when you implement T2 On-line Permit Sale Solution. What do you get? A permit sales website that fully integrates with your parking database. And no headaches or escalating expense of traditional web development projects. T2 On-line Permit Sale Solution removes the project's financial uncertainty. Once we finalize the parameters of your website and provide you with the quote and Project Scope Definition document, the price you pay doesn't change unless you change the project. We have built many parking websites — we know what works and what doesn't. We know e-business, parking, and software, so you don't have to pay for the learning curve. T2 e-Business Solutions comply with the Americans with Disabilities Act. T2 On-line Permit Sale Solution includes the ability to interface with a credit card* processing company. T2 currently supports credit card processing with Bank of America, CyberSource, Skipjack and Mirapay. Other credit card clearing houses can be supported. Additional charges may apply. T2 PowerPark v 3.4x or higher, or T2 ePark, and appropriate T2 PowerLine APIs are required to imple- ment T2 e-Business Solutions. * Debit cards and University cards will be added in future releases. Powerful parking solutions from the parking experts. Since 1994, T2 Systems has delivered proven parking solutions that meet the ever -changing needs of the parking industry, and this commitment shows — in T2's quality products and services, thought leadership and strong customer relationships. With its broad range of software, hardware, management services and technology services, T2 Systems is trusted by more than 200 organizations in the US, Canada and Australia including universities, cities, towns, hospitals and airports. Get the power of T2 working for you! For more information on how T2 Systems can help you manage parking more efficiently and effectively, call 800-434-1502. Or visit our website at www.t2systems.com. SYSTEMS 800-434-1502 1.03 www.t2systems.com 198BUSINSS SDIUFMS ■ On-line Appeals Solution Free your staff from the time-consuming details of the appeals process. Walk your customers through the appeals process using the following logic: 1) Customer provides ticket number and license plate number. 2) Web page locates ticket. If ticket is currently under appeal, or has a result, the web page presents the current status of that ticket and appeal. 3) If the ticket is not under appeal, the web page determines whether an appeal is allowed. 4) If the appeal is allowed, web page presents the message with name of customer associated with the ticket and asks the person appealing the ticket whether he is that customer. 5) If the person appealing the ticket is the customer associated with the ticket in T2 PowerParke or T2 ePark®, he can continue with the appeal process. No further contact information about the customer will be displayed. 6) If the person appealing the ticket is not the customer associated with the ticket in the parking database, web page will ask him to enter required appeal information: name, address and/or other optional fields (SSN, phone number). 7) Web page checks the database to see if there is a record for this person and creates a new record if there is none existing. 8) Web page creates the appeal, updates the database attaching appeal record and appeal address. You can modify the design of the website to reflect your business rules, including the following choices: ■ Review the citation's details. ■ Exclude appeals for specific violations. ■ Limit customers' ability to appeal to citations issued after a specific date. 0 Require citation payment before allowing appeal. 101 The power to connect. Your customers get convenient, real-time access to appeal citations on-line when you implement T2 On- line Appeals Solution. What do you get? A citation appeals website that fully integrates with your parking database. And no headaches or escalating expense of traditional web development projects. T2 On-line Appeals Solution removes the project's financial uncertainty. Once we finalize the parameters of your website and provide you with the quote and Project Scope Definition document, the price you pay doesn't change unless you change the project. We have built many parking websites — we know what works and what doesn't. We know e-business, park- ing, and software, so you don't have to pay for the learning curve. T2 e-Business Solutions comply with the Americans with Disabilities Act. T2 PowerPark v 3.4x or higher, or 72 ePark, and appropriate T2 PowerLink- APIs are required to imple- ment T2 e-Business Solutions. Powerful parking solutions from the parking experts. ^ Since 1994, T2 Systems has delivered proven parking solutions that meet the ever -changing needs of the parking industry, and this commitment shows — in T2's quality products and services, thought leadership and strong customer relationships. With its broad range of software, hardware, management services and -- technology services, T2 Systems is trusted by more than 200 organizations in the US, Canada and Australia including universities, cities, towns, hospitals and airports. Get the power of T2 working for youl For more information on how T2 Systems can help you manage parking more efficiently and effectively, call 800-434-1502. Or visit our website at www.t2systems.com. SYSTEMS 800-434-1502 www.t2systems.com ligeBusioness sations ■ On-line Parking Account Solution Let customers update their own information and save your staffs time for other projects. Walk your customers through the account management process using the following logic: 1) Customer "logs in" to confirm identity. 2) Web page offers the following account options: a) Review, add, edit address information. b) Review, add, edit vehicle information. c) Review permit history. d) Review citation history and outstanding balance. e) Review current appeal activity. You can modify the design of the website to reflect your business rules, including the following choice: ■ Select which fields you can view, add or edit. The power to connect. Customers can update their own information, saving your staffs time for other projects when you implement T2 On-line Parking Account Solution. What do you get? A customer account website that fully integrates with your T2 PowerPark® database. And no headaches or escalating expense of traditional web development projects. T2 On-line Parking Account Solution removes the project's financial uncertainty. Once we finalize the parameters of your website and provide you with the quote and Project Scope Definition document, the price you pay doesn't change unless you change the project. C We have built many parking websites — we know what works and what doesn't. We know e-business, park- ing, and PowerPark, so you don't have to pay for the teaming curve. T2 e-Business Solutions comply with the Americans with Disabilities Act. T2 PowerPark v 3.4x or higher and appropriate T2 PowerLink� APIs are required to implement T2 e- _ Business Solutions. Powerful parking solutions from the parking experts. Since 1994, T2 Systems has delivered proven parking solutions that meet the ever -changing needs of the parking industry, and this commitment shows — in T2's quality products and services, thought leadership and strong customer relationships. With its broad range of software, hardware, management services and technology services, T2 Systems is trusted by more than 200 organizations in the US, Canada and Australia including universities, cities, towns, hospitals and airports. Get the power of T2 working for you! For more information on how T2 Systems can help you manage parking more efficiently and effectively, call 800-434-1502. Or visit our website at www.t2systems.com. SYSTEMS 800-434-1502 www.t2systems.com ■ Case Study: Town of Brookhaven, New York Snapshot Brookhaven, New York, population 500,000, is a New York City suburb on Long Island. The town writes, on average, between 20,000 and 30,000 citations per year and collects between $500,000 and $750,000 in total citation revenue. Prior to using T2 PowerPark® the town contracted with an outside vendor who kept 30•� of all revenue collected. The Town of Brookhaven has been using products by T2 Systems since 1994. ■ Before — Using the old system "Even though we wanted to deal with our customers in a timely fashion, the technology we were using actually forced us to treat them like truants. This made our relationships confrontational rather than cooperative." Joseph C. Mineo, Secretary to the Commissioner of Public Safety ■ No customer focus. ■ Inability to collect on time led to customers paying late fees — and complaining about it. • Requested reports took forever — and when they arrived (IF they arrived) they were nothing but data dumps. ■ Little control in return for a 30% commission. • Requests often resulted in additional expenses. ■ After — Using T2 PowerPark "We ran T2 PowerPark parallel to our existing system and by the second year our citation revenue had practically tripled, our customer service scores spiked, and our level of support from T2 has spoiled us." Joseph C. Mineo, Secretary to the Commissioner of Public Safety ■ 80% collection rate. ■ Greater accountability. ■ 100% control. ■ Zero commission paid on anything collected. ■ An excellent level of support and innovative thinking. • Terrific, timely, and user-friendly on-line training programs. . Did we mention the 80% collection rate? 800-434-1502 www.t2systems.com SYSTEMS ■ "We couldn't track a citation for an out-of-town plate." Resort Municipality of Whistler, British Columbia, Canada Whistler, British Columbia, Canada is a ski resort community 60 miles from Vancouver and 120 miles from Seattle. While their permanent population is 12,000, during the winter ski season the city expands to accommodate between 55,000 and 60,000 people — the overwhelming majority of who arrive in cars. Whistler has only 2000 parking spaces. They write 15,000 citations annually and operate on an annual budget of $750,000 (CD). They began using T2 Systems PowerPark® in 1999 and T2 RoVR in 2002. IN Before — Using the old system "Our old system hung around our neck like a boat anchor. We had to go to a different building just to check the status of a ticket." Sandra Smith Supervisor of Bylaw Services City of Whistler ■ Only collected 20% of citation revenue ($65,000 annually) ■ Small staff spent 5 hours a week on data entry alone ■ Zero reporting capabilities ■ 10,000 hand-written citations ■ Cumbersome, DOS -based system difficult to use and teach ■ Terrible customer service from vendor ■ Could only track citations written to British Columbia license plates ■ After — Using T2 PowerPark Ft RoVR 72 helped us gain credibility from the public and helped increase departmental morale. Now when a citation is written, the public knows they will be quickly reminded. Staff no longer feels they're just issuing worthless pieces of paper." Sandra Smith Supervisor of Bylaw Services City of Whistler ■ Currently collect 60% of potential citation revenue ($200,000) with a goal of reaching 85-90% collection rates ■ RoVR allows tracking of every citation written to any license plate from the U.S. or Canada ■ City borrowed money to buy PowerPark and paid back the five-year loan in only three years ■ Complete and flexible reporting capabilities ■ "72 lets technology work on our side." 800-434-1502 www.t2systems.com SYSTEMS ■ "The last thing you want to do is ticket a visitor ■ and leave them with a bad feeling about your town." City of Aspen, Colorado In the beautiful resort town of Aspen, when it comes to parking, customer service is goal number one. With 5,200 year-round residents, a bed base of 25,000 visitors, and as many as 11,000 employees imported from the neighboring valley, it's easy to see the parking challenges the town faces. In April 2003, the city implemented new systems and technologies that make appeals, ticketing and parking more efficient. With T2 PowerParkO and handheld ticketwriters, the city is elevating customer service to a higher altitude. Before — Using the old system "The software program we were using eliminated all reporting capabilities. I like to know status. I like to know how many tickets are outstanding and what happened to those tickets. Have we sent notices? Have we voided them? This keeps me informed of what we've done." Tim Ware, Parking Director, Aspen Transportation and Parking Department 0 No customer focus 0 Reports were unavailable WTime consuming customer complaints at the ticket counter No ability to issue warnings in the field Unreliable field equipment ■ After — Using T2 PowerPark 72 showed us there were better ways to handle our customers and time to do other things. My staff is now able to control the inventory of permits, in -car meters, and token sales without digging through file cabinets. Everything is technology driven." Tim Ware, Parking Director, Aspen Transportation and Parking Department Greater accountability and reliability User-friendly information and features Report driven • Ability to issue warnings in the field 0 Eliminated customer complaints at the counter 0 Allows time for other administrative functions 0 100% control 800-434-1502 www.t2systems.com