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Home My WebLink About303930 PERFORMANCE ENHANCEMENTS INC - CONTRACT - CONTRACT - 3306294Sep 19 03 11:47a p.2 Performance Enhancements, Inc. Consulting Services Agreement Performance Enhancements, Inc. (PEI) offers and Customer (signed below) accepts the services of Performance Enhancements, Inc.'s employees and/or subcontractors as noted at the hourly rates referenced (plus expenses). The Overtime rate is applicable for services performed after-hours (5:00pm to 8:00am), weekends, and holidays. Billed time shall include travel time one-way to the Customer's facilities. Description of Services. PEI will only provide services that you have specifically requested. The rate that applies to your service request will be discussed with you in advance of services rendered. See the attached Services & Rates Exhibit for a schedule of consulting rates. If required, PEI will provide a Scope of Work document to specifically identify the project engagement. For services rendered at your site, you will be asked to sign off on a Work Order that reflects a service description, billable time, and rate once services have been performed for that day or engagement. For services provided remotely, the consultant will review the services with you verbally and may confirm via fax or email, should you require it. PEI will.be all services on quarter- hour increments. � �1 Payment Terms. PEI shall provide Customer with an invoice listing the hours worked, a description of the tasks performed, and a copy of all receipts for expenses billed to the Customer. Payment for consulting services and expenses is due on receipt of invoice. Unpaid balances will accrue interest charges of 1.5% per month, commencing as of the date of the invoice. Customer agrees to pay all reasonable expenses, including attorneys' fees, incurred by PEI in enforcing any of its rights under this Agreement. Limitation on Liability. Customer assumes all responsibility and risk associated with the suitability and marketability of the products and services produced or provided tinder this Agreement. Except as expressly stated herein, PEI makes no representations or warranties with respect to services to be provided by PEI under this Agreement. Any equipment including replacement or spare parts supplied under this Agreement shall come with the manufacturer's warranty, if any, as it applies to the equipment or parts. THE LIMITED WARRANTY SET FORTH HEREIN IS EXCLUSIVE. PEI DISCLAIMS ANY AND ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL PEI BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR THIRD PARTY CLAIMS INCLUDING LOST PROFITS, LOST GOODWILL, LOSS OF DATA, LOSS OF USE OR OTHER INJURY IN CONNECTION WITH OR ARISING UNDER THIS AGREEMENT, HOWEVER BASED. WITHOI IT LIMITING THE FOREGOING, PEI'S MAXIMUM LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY UNDER THIS AGREEMENT SHALL BE LIMITED TO A REFUND OF THE MONIES PAID BY CUSTOMER TO PEI UNDER THIS AGREEMENT DURING THE CALENDAR YEAR IN WHICH THE ALLEGED INJURY OCCURRED. L General. 1 Customer shall indemnify and hold harmless PEI, its ern oyees, and subcontractors for�any and ATE all damages, claims, costs, expenses, attorneys' fees, demands, and causes of action of any nature asserted by any person on account of loss, injury, or damage to any person, entity, or property allegedly caused by the use of the products or services provided under this Agreement. This Agreement is governed by the laws of the State of Colorado and disputes will be finally resolved by arbitration in Boulder, Colorado under the rules of the American Arbitration Association then in effect. This Agreement is the entire agreement between the parties PROCESS & TIMELINE The following assumptions and timelines apply to the work performed during this engagement • PEI will provide the appropriate engineering resources for each phase • Access to IT management and staff will be required ■ The entire process should be completed over 2 consecutive weeks. Phase PEI Hours Client Hours Phase 1 - Project PlI 4 12 Phase 2 — Active Directory Design & Implementation Planning 16 24 Phase 4 — Training& Pilot Testing P 4 16 Phase 5 — Workstation & End User Impacts 4 g Phase 6 — Documentation S 24 Phase 7 — Delivery & Review 4 4 Total Hours 40 190 COSTS FOR BUSINESS ®NSULTATION This is a fixed price engagement not to exceed 44 hours of Performance Enhancements professional engineering services. Total for Business Consultation $ 7,900 Hours that exceed the 44 hours and any agreed upon out of scope work will be billed at our normal $225/hour rate unless otherwise discussed. Time allotted for this project will be reviewed as a normal part of this process so as to avoid any "surprises". Travel Time-- $135/hr one way. Billed separately Expenses - Billed as actual (none expected on this project) Performance Enhancements Inc. prides itself on complete and total customer satisfaction. Our stewardship of this project will assure that City of Fort Collins achieves the desired outcome and is satisfied at the end of the project IMPLEMENTATION WORKSHOP SCOPE OF WORK COPYRIGHT 2003, PERFORMANCE ENHANCEMENTS, INC. CONFIDENTIAL -NOT TO BE VIEWED, COPIED, OR DISTRIBUTED WITHOUT WRITTEN CONSENT PAGE 5 Sep 19 03 11:47a p.3 and cannot be modified or amended except by a written agreement signed by both Customer and PEI. This Agreement is valid for 180 days from the date of execution, and will remain in force until revised by PEI after the 180 days. PEI reserves the right to revise rates with,$0 days written no e. The terms of this Agreement were accepted on this Qday of 003. Perform ce Enhancements, Inc. By: - — Timothy Krueger, Pt 'dent 9(1<IIC' (Date) lia �� /rl�.e or;�° r U rectoy,,gf PafcDa3 i ng -ArA Rob Management Authorized Representatives Please list the employees or company representatives that are authorized to request services under the terms of this Agreement and/or are authorized to sign Work Orders. If there is a dollar limit on the size of the Service Request a person is permitted to authorize, please fill in that amount. Issue Service Sign Can Approve Requests? WerkOrders? Overtime? Name Ye o 42vaw Yes/No Yef (Yes/No) Vej -2- Sep 19 03 11:40a p.4 Performance Enhancements, Inc. Consulting Services Agreement 2003 Consulting Rates The following Service Descriptions and rates apply for services provided for within General Proiect Management, Security, Networkinr, Convergence (IP Telephony and AVVID), Infrastructure and Sto aee Area Networking (SAAg: Service Description Day Rate Standard Overtime Executive, Management, Strategic Consulting Project Director, Tactical Planning Project Design and Planning, Policy Consulting $2,000/day $250/hr. $300/hr. The following Service Descriptions are for consulting services specific to one of PEI's practice areas: Service Description Day Rate Standard Overtime Security —Deployment and Response $1,800/day $225/hr. $375/hr. Networking —Advanced Services $1,800/day $225/hr. $300/hr. Networking —Re-Engineering $1,600/day $200/hr. $300/hr. Networking —Deployment $1,400/day $175/hr. $300/hr. Convergence — IP Telephony and Cisco AVVID $1,800/day $225/hr. $300/hr. Deployment Infrastructure — Microsoft Windows 2000 and $1,800/day $225/hr. $300/hr. Exchange 2000 Deployment Infrastructure —Advanced Services, Citrix Thin $1,400/day $175/hr. $300/hr. Client and General Mail/Messaging Infrastructure — General NT/UNDC Deployment $1,200/day $150/hr. $300/hr. Storage Area Networking (SAN) — Deployment $1,800/day $225/hr. $300/hr. General Consulting and Lab Services $135/hr. $270/hr. Disaster Recovery/Emergency Support $225/hr. $300/hr. Premise Wiring and Cabling $55/hr_ $85/hr. PC and Desktop Consulting $95/hr. $150/hr. Travel Time $135/hr. September 19, 2003 -3- PERFORMANCE ENHANCEMENTS, INC. CITY OF FORT COLLINS STATEMENT OF WORK FOR ACTIVE DIRECTORY DESIGN AND IMPLEMENTATION PLANNING WORKSHOP PROPOSAL VERSION 4.0 - AUGUST 21, 2003 I r�e101MAgpK aewwastsstrsrl, i O Performance Enhancements, Inc., 1992003. Prepared for the express use oCity of Fort Collins f � , PERFORMANCE ENHANCEMENTS, INC. PROPOSAL FOR CONSULTING SERVICES Table of Contents 1.0 LETTER OF TRANSMITTAL..._ ..... ............. ....... .».»................... ................ ............. ..... ................. ......... -I ........... _....... 2 2.0 STATEMENT OF WORK OVERVIEW _ ...... ......... _......._._............... ............................. ._........ 2 OVERVIEW.................................................................................................................................................................................... 2 CLIENT EXPECTATIONS.............................................................................................................................................................. 2 WORKSHOP OVERVIEW.................................................................................................................. ............................................ 2 PHASE 1 - PROJECT PL4NNIN................................................................................................................................................. G. 3 PHASE 2 - ACTIVE DIRECTORY DESIGN & IMPLEMENTATION PLANNING.......................................................................... 3 PHASE 3 - TRAINING & PILOT TESTING PLAN ........................................................................................................................ PHASE 4 - WORKSTATION & END USER IMPACTS.................................................................................................................3 3 PHASE5 - DOCUMENTATION..................................................................................................................................................... PHASE 6-DELIVERY & REVIEW.............................................................................................................. ................................. ................ 4 PREREQUISITES ................... ......................................................................................................................................... 4 DELIVERABLES............................................................................................................................................................................ OUTOF SCOPE.............................................................................................................................................................................4 ASSUMPTIONS..............................................................................................................................................................................4 5 PROCESS& TIMELINE................................................................................................................................................................. 5 COSTS FOR BUSU40S CONSULTATION..................................................................................................................................... CITY OF FORT COLLINS 1.0 LETTER OFTRANSMITTAL AUGUST21, 2003 City of Fort Collins To Whom It May Concern: Performance Enhancements, Inc. (PEI) is pleased to present to City of Fort Collins this Statement of Work (SOW) for an Active Directory Design and Implementation Planning Workshop. Per our discussions, Performance Enhancements Inc. will address the needs at City of Fort Collins to perform an Active Directory Design and Implementation Planning Workshop to assist in budding a Strategy & Budget for the implementation of Windows 2003 & Active Directory. Our proposal, in the following document, summarizes our offer and cost estimates for this work. Thanks for your kind consideration of this Statement of Work We're most anxious to begin this project for City of Fort Collins. Best regards, PERFORMANCE ENHANCEMENTS, INC. James Roark, Senior Account Representative IMPLEMENTATION WORKSHOP SCOPE OF WORK COPYRIGHT 2003, PERFORMANCE ENHANCEMENTS, INC. CONFIDENTIAL -NOT TO BE VIEWED, COPIED, OR DISTRIBUTED WITHOUT WRITTEN CONSENT I • • 2.0 STATEMENT OF WORK OERVIEW OVERVIEW City of Fort Collins has requested Performance Enhancements facilitate an Active Directory Design and Implementation Planning Workshop. The goal of the planning workshop would be to work thm the business impacts, benefits, risks, implementation costs, operational changes, and project plans to implement Windows 2003 & Active Directory. CLIENT EXPECTATIONS This workshop process is meant to be interactive and collaborative. We expect that City of Fort Collins will imroh,e the appropriate team members and requested information to make this workshop successful. The expectation is that the City of Fort Collins team will put in 1 to 2 hours of research and review for every hour that they interact with PHI on this project. WORKSHOP OVERVIEW This process is setup in 6 different phases: Phase I — Project Planning Phase 2 — Active Directory Design & Implementation Planning Phase 3 — Training & Pilot Testing Plan Phase 4 — Workstation & End User Impacts Phase 5 — Documentation Phase 6 — Delivery & Review PHASE 1— PROJECT PLANNING This phase will focus on identifying goals & requirements, reviewing the existing environment, discussing topics and issues, in order to start building the project plan. Identifying any and all potential costs will occur at this phase. • Identify goals, requirements, expectations ■ Review current IT Infrastructure ■ Identify critical path items ■ Identify & discuss operational changes • Identify & discuss end user impacts ■ Identify & discuss supporting applications • Identify & discuss impacts to the environment ■ Review licensing requirements ■ Build basic project plans ■ Identify & discuss costs — hardware, licensing, capital, labor, operational IMPLEMENTATION WORKSHOP SCOPE OF WORK COPYRIGHT 2003, PERFORMANCE ENHANCEMENTS, INC. CONFIDENTIAL -NOT TO BE VIEWED, COPIED, OR DISTRIBUTED WITHOUT WRITTEN CONSENT PAGE 2 PHASE 2— ACTIVE DIRECTORY DEIGN & IMPLEMENTATION PLANNING This phase will focus on designing the Active Directory and then determining potential implementation paths. • Determine optimal Windows 2003 & Active Directory configuration • Design Active Directory domains, area, foreses • Determine possible implementation paths • Evaluate upgrade decision points • List of possible hardware/software conflicts that need to be researched • Outline strategy which will include the phases of implementation, timeframe, and critical paths • Review tools and other support applications • Discuss coexistence issues (timeframe, requirements, application issues, overhead) PHASE 3 —TRAINING & PILOT TETING PLAN This phase will focus on identifying the current technical knowledge of the IT staff, and building a plan to train them to perform the implementation and operate the environment This phase will develop a pilot testing plan to train the IT staff, identify issues, and test the implementation plan to validate any assumptions made during the design process. • Review the training requirements for the IT Staff • Build a pilot testing plan ■ Identify critical components & features to test • Review server issues • Review workstation issues • Research & review supporting applications PHASE 4 — WORKSTATION& END USER IMPACTS This phase will focus on the implementation plan for workstations in the new environment This phase will also focus on the critical step of identifying the end user impacts, and steps required to prepare the user community for the application changes. • Review the current workstation configurations • Build workstation implementation plans • Identify & document end users impacts PHASES — DOCUMENTATION The following deliverable will be developed with the City of Fort Collins team • Summarize notes from each phase • Build detailed project plans, timeline and budgets PHASE 6 — DELIVERY & REVIEW A formal delivery and review of the finalized plans and budgets will be performed. • Deliver the completed project plan • Review the plan, assumptions, issues, and budgets IMPLEMENTATION WORKSHOP SCOPE OF WORK COPYRIGHT 2003, PERFORMANCE ENHANCEMENTS, INC. CONFIDENTIAL -NOT TO BE VIEWED, COPIED, OR DISTRIBUTED WITHOUT WRITTEN CONSENT PAGE PREREQUISITES The following information needs to be provided prior to the project starting. ■ Current Network Diagrams • Current Application Information • Current Workstation Configuration ■ Current Licensing Audits ■ Written Management Goals, Mandates, and Requirements DELIVERABLIS The following deliverable will be developed with the City of Fort Collins team A final version will be delivered within 10 business days of completion of the workshops. ■ Executive Overview ■ Detailed Project Plan ■ Detailed budget with Bill of Materials and Labor Estimates ■ Summary of Meeting notes ■ Visio diagrams of the proposed AD Design ■ All documents will be provided in electronic and hard form OUT OF SCOPE The following items are outside the scope of this document. • Security Planning or Design • Pilot Testing or Technical Training (beyond planning involved in this Scope of Work) • Group Policy Planning • licensing Audit • Implementation of any of the tasks identifcd in this Scope of Work ASSUMPTIONS The following items are assumptions related to this project. ■ Each phase will include 1 or 2 meetings maximum • The client will allocate appropriate resources to complete the project as scoped • On -site visits to the client site will be a minimum of 4 hours • Travel & Expenses will be billed separately IMPLEMENTATION WORKSHOP SCOPE OF WORK COPYRIGHT 2003, PERFORMANCE ENHANCEMENTS, INC. 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