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HomeMy WebLinkAboutRESPONSE - BID - 5746 SECURITY SERVICES PARKING STRUCTURES ANNUAL (5)BID PROPOSAL BID #5746 SECURITY SERVICES FOR PARKING STRUCTURES BID OPENING: NOVEMBER 21 2002 3.00D m (our clock) WE HEREBY ENTER OUR BID FOR THE CITY OF FORT COLLINS' REQUIREMENTS FOR SECURITY SERVICES FOR PARKING STRUCTURES PER THE BID INVITATION AND ANY REFERENCED SPECIFICATIONS: The City of Fort Collins Parking Services Department is requesting bids for Security Guard Services in two parking structures located in downtown Fort Collins. The Old Town Parking Structure located at 102 Remington St. and the Civic Center Parking Structure at 120 North Mason St. A pre -bid meeting to review the structures will be held on November 7, 2002 at 10:00 am at 215 N Mason room 2D. Awarded contractor must sign the attached Service Agreement and provide insurance per Exhibit "B". This is a one year contract and may be renewed up to three more years. Any technical questions regarding the Parking Structures should be directed to Carol Champion, Parking Operations Coordinator and Project Manager, (970) 224-6057. E-mail address: champion@fcgov.com Purchasing questions should be directed to John Stephen, CPPB, Senior Buyer, (970) 221-6775. E- mail address: jstephen@fcgov.com Bid Schedule Please submit a separate cost for security services for each facility, Old Town Parking Structure and Civic Center Parking Structure respectfully. Award is based on Grand Total. Our company will supply security per specifications for: Old Town Parking Structure $ S9Y0. /month x 12 = Year Total $ 7! Z 8 1. 8.50 Civic Center Parking Structure $ S9`�O /month x 12 = Year Total $ Grand year total for both $ � �z S6 3. 71 Firm Name kl - e4ZZ , 1;A - (Are you a corporation, DBA, Partnership, LLC, PC) Signature Title YizES ��En/T Address 600 0141-tl ,57&eer Phone/Fax 'r# Z 78 / S^8 °o - CAA 'rJ/L 7$ / 8 0S"7 ,C-AY -1 61 4"i- &4,eb.00w1 3 Am -Gard, Inc. out -sources legal, accounting, and insurance management applications. In addition to our in-house resources, we maintain partnering relationships with several professional service companies for electronic security design and installation services and for certain professional investigative and consultative services. Summary of Financial Capabilities We believe in putting as much of your money into the operation of your security needs as possible. At the same time, we maintain very tight control over our overhead costs. The resulting margins are low. However, you get the best possible price in relation to the direct cost of providing your service, and we still realize a profit. In 2002 we are positioned to realize our best year ever in terms of operating revenue, currently annualized at just over $16,000,000. More importantly, we maintain an asset to liability ratio of 1.5 and a credit balance on our outstanding line of credit at nearly zero. Historically, we have carried major operational start-ups with costs in excess of $350,000 a month without additional borrowing. Our current program capabilities exceed $6,000,000 single project, and with the exception of several mega -project start- ups that include the year 2000 State of Colorado project and 2001's Transportation Security Administration project, we usually manage new job starts using current cash on hand. Banking & Finance References Our principal banking relationship is with National City Bank of Pennsylvania which is part of the National City Corporation. Our local banking reference is Richard Brennan, Vice President. Rick may be contacted at National City Bank of Pennsylvania, 1000 RIDC Plaza, 1000 Gamma Drive, Suite 300, Pittsburgh, PA 15238. Telephone (412) 355-2294. We employ bookkeeping and accounting services that are provided by the Pittsburgh based firm of Baldwin & Associates, CPAs. The contact there is Dana Levy Baldwin, 12 Eastern Avenue, Pittsburgh, PA 15215. Telephone (412) 781-5880 Am -Gard uses the insurance brokerage services provided by the firm of Harte, Hawke and Zupsic Insurance, Inc. They are located at 100 Northpointe Center, Suite 301, Mars, PA 16046. Matthew Zupsic, President may be reached via telephone at (724)772-5714. Insurance We keep a general liability minimum coverage in force in an amount of $1,000,000. With excess liability protection, that limit goes to $10,000,000. Our program can also offer professional service liability protection and, employee fidelity protection against employee theft. Workers' Compensation insurance is maintained in force with the statutory requirements of the individual jurisdictions where we employ. Automobile protection covers liability incurred as a result of our employees driving in the performance of their duties. Conclusion Our experience in industry, our dedication to best practices and continuous process improvement, our cost/pricing process, and our unique organizational structure and our financial resources all combine to provide our customers the best possible service for the best possible price. AM-GARD, INC. CORPORATE MISSION STATEMENT Summary Am -Gard is organized and positively motivated to provide the best possible service to our customers. Directed to four key mission areas or goals, our entire focus is to customer service. Mission Statement We believe that we can serve our customers best through immediate response to their needs. To assure the most immediate solutions, we have structured our administration and operations in a project management oriented organization. In this organization, our customers deal directly with an assigned project manager or dedicated program manager who has complete authority for the operation of your service. These senior managers, in turn, report directly to the President of Am -Gard. Our customers benefit from an executive level relationship with the individual who is responsible for their operation. Our customers also benefit from knowing that they are but a phone call away from the boss. We believe that we can serve our customers best by providing knowledgeable, professional resources to support the core security services. Our senior management team provides an extraordinary wealth of administrative and operational knowledge in numerous industrial environments and management disciplines. Their experience goes into every job in the form of engineered services that are appropriate for the need. Their support of peripheral applications is available to our customers with a phone call and is supplemented by our partnerships with experts in the areas of electronic systems design, professional investigative services, physical protection consulting, and personal protection. We believe that we can serve our customers best by selecting the best possible personnel for each assignment and position. Our customers benefit by having the best possible personnel who are selected especially for their operation through our comprehensive recruitment process and who have the best possible backgrounds and training, coming through the door, as a result of our exceptional personnel development and training processes. We believe that we can serve our customers best by providing the lowest possible price and the highest possible compensation for our service employees within our customers' budget parameters. To accomplish this goal we keep our overhead as low as possible and still provide the necessary support resources. In turn, we put our resources in to our product. That is — our people. Conclusion Am -Gard is correctly organized and positively directed to provide immediate measurable results to meet our customers' needs. AM-GARD, INC. TECHNICAL CAPABILITIES City of Fort Collins, Colorado Armed Security Guard Services for Parking Structures Summary Expert in the development and implementation of routine to complex security guard projects, our management sets the pace for technical excellence, placing the responsibility for the identification and satisfaction of project requirements at all levels of the application with us. Well-defined quality assurance methods contribute to satisfactory formal and informal communications between our operating management and our customers' representatives, so that our customers know what is going on at every step of the project beginning with the initialization of our detailed transition plan and ending with a post -project completion debriefing after the last service hour has been provided. Project Specific Technical Requirements Armed Security Personnel We will select and assign only P.O.S.T. certified personnel who possess a working understanding of the expectations for complete protection of the parking properties and the safety of customers and employees. Personnel will be recruited within the existing Ft. Collins labor market using routine to Am -Gard recruitment and hiring practices. Assigned personnel will be physically capable to conduct nearly continuous patrol of the facilities both on foot and by motor vehicle (Civic Center Parking Structure). The officers will be trained and knowledgeable in the areas of public relations and customer service and will place emphasis on personal courtesy and assistance to the public. Naturally, the officers on duty will be cognizant of security threats within the structures and of the need to assure the safety of on -duty cashiers (attendants). Our minimum qualifications for uniformed guard personnel already exceed the specified requirements and include the following key elements. • High school diploma or equivalency. • Previous experience demonstrating the ability to meet and deal successfully with the general public under stressful conditions. • U.S. citizen (work visa permissible where indicated). • Speak and read English. • The ability to maintain poise and self- control under stress. • The ability to construct and write clear, concise and accurate reports. • Physically in good health and able to successfully pass a medical evaluation. • Drug -free and able to successfully pass a standard drug -screen examination. • Height proportionate to weight. • Twenty-one years of age. • Current state of residence/employment driver's license. • Successfully complete 10 year criminal background investigation and personal / employment reference verification. Additional information concerning our employment practices is available upon request. Please contact Vice President, Corporate Development via e-mail marketing a)am-gard.com. Assigned uniformed personnel will also possess current American Red Cross First Aid / C.P.R. training certification and, will firearms qualify twice annually in accordance with local regulations. Staffing Plan Project requirements specify a working schedule of eight hours per day for each of two officers, seven days per week, with the possibility of temporary additional service during special events. We build all of our staffing patterns with a basis of 5% to 20% over -hiring. This provides certain flexibilities in scheduling and labor utilization that most companies wish they had, but seldom do. Since we already employ a significant armed work force in Ft. Collins, we selected an 105% labor load for this project. What that means is that the requirement for 2.8 full- time equivalent personnel with the 105% load factor applied will result in a total of three regular personnel who will be assigned to the project. Of course, we will supplement with local supervision and productive personnel as the need warrants. Equipment Plan Equipment includes a street legal motor vehicle with appropriate insignia and accessories, cellular telephones, side -arms and personal equipment. The choice of vehicles is a front -wheel drive compact coupe, however, a different model may be used depending upon local availability and costs. We will finalize the purchase of the selected motor vehicle upon notification of award. The purchase process routinely takes less than three days using our network of dealers in Colorado. We use both the Nextel system and Cricket Communications cellular in Colorado, depending on location and application. Your operation may be best served by either source. Regardless of the final decision, cellular service will be provided from local retail sources. Management Plan Our management plan for this project is based on our extensive and solidly grounded project management plan. This management plan is described in some detail at the next section "Key Management Personnel & Contract Management Organization". Under the operating jurisdiction of our Colorado Operations Group, your project will be managed by our Program Manager in Denver and supervised by our Fort Collins Area Supervisor. Their resumes are provided in the next section. The project organization plan follows. Project Organization Chart Contract Manager Elaine Alker, V.P. Government Contract Services Project Manager Sandy Seader, Program Manager Colorado Operations Group Lead Supervisor Don Dayton Colorado Operations Group - Ft. Collins Security Officers Conclusion Sized right starting with the senior management organization and positively directed to providing the right service level for every project, we consistently provide the best value for commercial and government customers, whatever the assignment. Am -Gard, Inc. Key Management Personnel & Contract Management Organization Key Management Personnel Am -Gard places operational accountability in the hands of our very capable Contract Managers. These professionals are assigned to the general management of one or more major accounts and report through the Vice President of Administration to the President of the Company. Resumes of our Contract Management staff are available for review upon request. The general operation and administration of Am -Gard rests with the President, Mr. Edward Boczar, and the Vice -President Administration, Mr. David Duncan. Together, Mr. Boczar and Mr. Duncan bring over fifty years of experience in the security guard business. Both gentlemen began their careers as uniformed security officers and moved up the organizational ladder as guard supervisors and as project managers on major accounts. They possess unique insight into the administration and operation of a security guard force that is seldom matched by other contract security providers. Other key managers round out our senior management team that serves expressly to support our contract service organizations. Contract Management Philosophy & Organization Our operating and management philosophy is to "Deliver Results Above & Beyond Our Customers' Expectations." Our project organizations are structured to ensure compliance with all contract requirements. We allow our Contract/Project Manager, Assistant Managers, Quality Control Inspectors, Facility, and Shift Supervisors the necessary autonomy to provide superior contract performance, while maintaining a centralized, corporate administrative and technical support capability. This allows us to maximize our operational capabilities while reducing overhead and frees our supervisory personnel to concentrate on matters of operational importance. In addition to our management processes, our personnel policies are similarly directed by this philosophy. Salaries and benefits at all levels are fair, competitive, and aimed at attracting and retaining quality, experienced personnel. We seek to avoid turnover, thus maximizing our ability to maintain peak performance across all project lines. Every Am -Gard contract employee is charged with a personal responsibility to continually improve the quality of his service. To Am -Gard, a successfully delivered contract is one that meets or exceeds all contract requirements in a timely and professional manner. Our organizational structure provides for successful contract delivery by the local Contract Manager but also builds in a system of corporate oversight controls. Our on -site Project Manager or Facility Supervisor has complete autonomy to schedule shift assignments and inspections, and to formulate operating policy and work processes in response to special Client requests. Typical Contract Organization Contract Manager Function of Contract Management Our Contract Managers provide on -site corporate guidance during the critical initial transition period at the outset of every major job start and remain on -site until all program policies and procedures are in place and operating smoothly. On going, the Contract Manager will monitor all program activities from our corporate headquarters in Pittsburgh Pennsylvania. He will monitor contract performance and provide management oversight as needed to ensure cost-effective performance commensurate with contract requirements. In addition, he will conduct regular personnel evaluations to ensure that technical performance meets and exceeds the goals and objectives of our Client and Am -Gard, Inc. As deemed appropriate, Am -Gard will establish a project office within the Client's facility to provide administrative, payroll, training, and other resource and management support. These project offices are typically staffed by our Contract Manager and our QC/Training Officer (Assistant Project Manager). Project office personnel will maintain and continually monitor all required contract documents, training records, and personnel licenses and permits, and will develop schedules to maintain their currency. All records will be available during working hours for review by the Client Representatives. Corporate Human Resources personnel will maintain and continually update resume files on potential security personnel. They will conduct interviews on a regular basis to ensure that Am -Gard maintains a constant reserve pool of fully -trained and qualified personnel who can be mobilized quickly to replace guards lost to long-term illness, termination, resignation, or other cause. We will make every effort to anticipate personnel changes so that we can hire, train, and mobilize replacements within 48-hours notice. In those instances where there is no advance notice, our Project Manager will be instructed to schedule additional overtime, but not more that 12 hours -per -shift, to cover any temporary lapse in full staff capability. Pre -qualified replacements immediately will be called -up and training personnel will prepare them quickly to assume the vacated post. For each assignment, Am -Gard develops an organization and management plan that provides complete coverage and control of guard operations throughout the Client's facilities. The plan provides constant technical oversight and quality management on -site, augmented and supported by our full complement of corporate resources. This centralized organizational structure provides our project team with the autonomy, flexibility, and independence necessary for critical schedule and workload -based decisions at the project level, ensuring the highest degree of responsiveness and control. Our Project Managers who are well qualified for manning these critical positions lead our project organizations. The Project Manager directs the Assistant Project Manager, Site, and Shift Supervisors. Our Project Manager is the point -of -contact with the Client Representative on all security matters. He is responsible for the performance of all personnel assigned to the project. Our Project Manager will conduct random inspections of the operations of each shift. He has the authority to direct resources quickly and decisively to meet contractual obligations and contingencies. He has full authority to take independent project level action with regard to personnel. He will meet daily with the Client Representative to ensure that all special instructions are received and implemented into daily operations. Due to the importance placed on every project by Am -Gard, our Project Managers report directly to Mr. Boczar, President of Am -Gard concerning all pertinent operating matters. Conclusion A small but highly experienced management team and a well-defined project management operating structure combine to give you outstanding, cost effective results. KEY PERSONNEL RESUMES David F. Duncan, Vice President, Administration Dave Duncan joined our predecessor company in 1977 as a security officer assigned to Shadyside Hospital. In 1978, Dave took the operating lead at Shadyside as the on -site project manager. From that position, Dave's responsibilities expanded to other projects and in 1980 he was promoted to Program Manager for the company's Pittsburgh area operations. Between 1980 and 1984, Dave served various customers as a senior operating manager. In 1984 with the reorganization of the Company, Dave was promoted to Director of Operations and later to Vice President. With the development of Am -Gard as a regional provider, Dave assumed his present role as the Vice President, Administration in 1991. During these twenty-five years, Dave has worked with all levels of our customers' organizations with the singular purpose of providing a quality service result. Currently, Dave continues as the administrative officer for our operation at the Pittsburgh International Airport and various other US Airways, Inc. facilities that are located throughout Allegheny County. At the discretion of the President, Dave also provides support and guidance to numerous small to mid -sized commercial accounts throughout our service areas. In the role of our senior administrative officer, he is directly responsible to the functions of accounting, human resources, payroll, and information technology. In that capacity, Dave provides on -going guidance to our field service personnel at all levels of the operating organization. Dave has performed in the role of contractor officer for numerous federal and state government contracts and currently provides his resources as the CO for local government contracts in Pittsburgh and Allegheny County Pennsylvania. Prior to joining us in 1977, Dave worked as a research assistant at the old Westinghouse Research in Pittsburgh. Dave attended the United States Naval Academy and is a graduate of the Pennsylvania State University. Dave is married and has two children. J. Elaine Alker, Vice President, Government Contract Services Coming to Am -Gard as a sales representative in 1992, Elaine Alker quickly evidenced an affinity for the administrative side of the business. Her abilities in areas like customer service and focus on operations led to assignments as our Pittsburgh Operations Manager in 1993, as the contract officer for major federal operations in Washington D.C. in 1995, and to her current position as the chief contractor resource for government service contracting. During her tenure with Am -Gard, Elaine has been integrally involved in the implementation and transition of new and existing security services in several states including Pennsylvania, on contracts that range from a few uniformed guards to multi - location state-wide applications involving hundreds of productive & supervisory personnel. Before joining Am -Gard, Elaine was an outside sales person in the chemical and health care supply industries. Elaine resides in Allegheny County Pennsylvania where she is raising her infant son, Liam. Sandra Seader, Program Manager, Colorado Operations Group Sandy joined Am -Gard in 2000 when we entered the Colorado service area as the prime contractor for U.S. General Services Administration / Federal Protective Service statewide. Initially, Sandy worked as our Assistant Project Manager responsible for quality control and monitoring. In 2002 Sandy was promoted to Project Manager with complete responsibility for this $5M annual, approximately 185 personnel project that encompasses all of the State of Colorado with primary operations in Denver (Denver Federal Center, et al), Colorado Springs, Ft. Collins, and the western slope. Also in 2002, Sandy's position was elevated to Program Manager for the Colorado Operations Group which is now responsible for several additional accounts throughout the state. Prior to joining us, Sandy was a patrol sergeant with the City of Brighton Colorado police for twenty-two years. Sandy is Colorado P.O.S.T certified and holds current additional certificates for American Red Cross First Aid / CPR Instructor, OC-Pepper Spray Instructor. She was a fully qualified EMT I. Sandy attended the Metropolitan State College in Denver where she majored in Criminology and Sociology. Sandy is a trained investigator in multiple disciplines including crime scene investigation and homicide. She is a qualified G.S.A. security officer and possesses numerous awards and citations for professional excellence. Donald D. Dayton, Lead Supervisor, Northern Area, Colorado Operations Group Don served our federal contract as the lead officer for our sub -contractor in Ft. Collins. In this capacity, Don was the principal on - site representative at the Center for Disease Control project and worked as a security officer at the Greeley Social Security Administration office. In may 2002, Don joined Am -Gard as the northern area supervisor with overall line responsibility for northern tier operations encompassing approximately 1,000 service hours per week. Previously, Don served as the head of security and bar manager for a major hospitality establishment, co -owned a family operated thrift store, and managed a family owned automobile dealership. Don was an NCO with the 101 t Airborne Division, U.S. Army where he had responsibility as the nuclear, biological, and chemical NCO. He was trained as a combat lifesaver and service as the battalion security officer and as a squad leader. Don is a fully qualified contract security officer and supervisor under the Federal Protective Service guidelines and is Colorado P.O.S.T. certified. Kevin M. Richards, Supervisor, Northern Area, Colorado Operations Group Kevin joined Am -Gard in Fort Collins during May 2002, bringing with him over ten years of supervisory and team leader experience. As the on -site supervisor, Kevin has responsibility for day-to-day activity at the Center for Disease Control where he oversees approximately 25 uniformed personnel. Kevin is a fully qualified GSA/FPS supervisor & productive security guard and is Colorado P.O.S.T. certified. Previously, Kevin worked as a team leader for several PC and network support organizations. Kevin attended the University of Northern Colorado where he studied criminal justice and Aims Community College. AM-GARD, INC. PROFESSIONAL REFERENCES Selected References for City of Fort Collins — Parking Structures Public Parking Authority of Pittsburgh Procurement Department 232 Boulevard of the Allies Pittsburgh, PA 15222 Robin Smith (412) 456-2770 U.S. General Services Administration Rocky Mountain Region, FPS Denver Federal Center, Building 41, Room 258 Denver, CO 80225 Steve Williams, Contracting Officer's Representative (303) 236-7931 • Fax (303) 236-7965 UPMC Health Systems 200 Lothrop Street Pittsburgh, PA 15213 Don Charley, Director of Security & Parking (412) 647-3375 We welcome you to contact all of these selected references. Additional references are available by contacting our Pittsburgh Corporate Headquarters, attention Vice President, Corporate Development at (800) 554-0412 or e-mail to marketinq(&am-gard.com. AM-GARD, INC. 600 Main Street • Pittsburgh, PA 15215 • (412) 781-5800 • (412) 781-8057 Fax November 19, 2002 Office of the Director of Purchasing & Risk Management City of Fort Collins 215 North Mason Street, 2"d Floor Fort Collins, CO 80524 Re: Invitation to Bid #5746, Security Services for Parking Structures Dear Sir: Our response to the invitation to bid number 5746 for security guard services at two parking facilities in the City of Fort Collins is enclosed. With our submittal, we are returning the Bid Proposal which covers the Scope of Work & Specifications. With its return, we are acknowledging the receipt of Addendum No. 1. Additionally, we provided certain relevant information that serves to identify some of our processes that will positively result in superior delivery of security guard services at these facilities. The additional information that is enclosed is summarized herein, following. • Cost Analysis — that provides a detailed break-out of the applicable costs of operation resulting in the final price quoted. • Corporate Capabilities Statement — that provides an overview of our company, our extensive experience providing security guard services, our senior management organization, and specific information about our major customers and the financial resources at play in assuring our ability to provide this service. • Corporate Mission Statement — that identifies our direction and processes in providing the best possible results to meet our customers expectations. Protecting America Women -Owned Business Enterprise AM-GARD, INC. Office of the Director of Purchasing & Risk Management November 19, 2002 • Technical Capabilities — that identifies the pertinent processes that we will employ in conducting this work for you. • Key Management Personnel & Contract Management Organization — that defines our management approach and organization for your project. • Key Personnel Resumes — that identifies the individuals who will be responsible for your project and the security guards who are assigned to perform the work. • Professional References — that are selected specifically to address our experience and abilities providing security to commercial and public facilities. Please contact me directly should you require information or documentation that is not provided herein, or in regard to any other matter concerning our bid and interest in working with the City of Fort Collins. Thank you for the opportunity to provide our response to this solicitation. Best re rds, C• rry E entzel Vice P sident, Cor rate Development Protecting America Woman -Owned Business Enterprise AM-GARD, INC. 600 Main Street • Pittsburgh. PA 15215 • (412) 781-5800 • (412) 781-8057 Fax TECHNICAL INFORMATION PROVIDED IN RESPONSE TO INVITATION TO BID #5746 CITY OF FORT COLLINS SECURITY SERVICES FOR PARKING STRUCTURES NOVEMBER 19, 2002 Protecting America Women -Owned Business Enterprise City of Fort Collins Bid # 5746 Technical Submittals Contents Cost Analysis Corporate Capabilities Statement Corporate Mission Statement Technical Capabilities — Project Specific Key Management Personnel & Contract Management Organization Key Personnel Resumes Professional References AM-GARD, INC. COST ANALYSIS City of Fort Collins, Colorado Armed Security Guard Services for Parking Structures Base Wage Rate: $ 12.00 Additional Direct Labor Costs: (1) $ 1.67 Employment Tax & Insurance: $ 2.73 Direct Overhead Costs: (2) $ 1.01 Direct Cost of Personnel Operation: $ 17.42 General & Administrative Costs & Profit: $ 2.64 Direct & Indirect Costs of Labor: $ 20.25 Health & Welfare Benefits Allowance: (3) $ 1.73 Equipment Allowances: (4) $ 2.43 Additional Costs & Allowances: $ 4.16 Total Costs of Service -Final Price (5) Numbered Notes: $ 24.41 (1) Includes allowances for personnel training, operating overtime, vacation, & holiday premium pay. (2) Includes pre -employment screening & background investigations, uniforms & personal equipment including weapons, and miscellaneous operating cost allowance. (3) Contribution to health insurance benefit plus administrative fee. (4) Includes allowances for project required motor vehicle and cellular telephones. (5) Cost build-up and final (as quoted) prices are based on 56 service hours per each of two structures per week (16 service hours per day). AM-GARD, INC. CORPORATE CAPABILITIES Summary With corporate and regional headquarters located in Pittsburgh Pennsylvania, Am - Gard has provided professional security services to commercial and government customers throughout the Mid -Atlantic States. Organized as a local company with national capabilities, and utilizing a well - structured project management organization, we provide support to a wide range of customers. Currently, we operate project centers in Lancaster County Pennsylvania, in several western PA locations, and in the State of Colorado. Because we operate without excess administrative overhead, we are able to maintain an extraordinarily competitive edge in our pricing. Because we are very experienced in a wide range of security operations and business practices, we are able to bring to our customers the same operating support that our national competitors profess. The benefit to our customers is that they get the best service in terms of uniformed guards and corporate administrative support at great prices. Company History Since 1983 Am -Gard has provided security services on facilities located throughout Pennsylvania, in several other states, and in the District of Columbia. Our service area presently includes the Atlantic Central States Region and the State of Colorado. We are constantly developing new business relationships with commercial and government entities in other geographic service areas. In the year 2002, we employ about 800 contract security personnel. We provide a full range of professional and technical services including investigations and security consulting. Am -Gard is incorporated in the Commonwealth of Pennsylvania and is currently a licensed private detective and security guard agency in the Commonwealth of Pennsylvania and the State of Colorado. The Company's majority owner is Lorraine E. Boczar. The minority interest is owned by her son Edward M. Boczar and her granddaughter Jennifer L. Boczar. The owners are citizens of the United States of America. We are a self -certified woman -owned business enterprise outside of Allegheny County Pennsylvania and are certified by Allegheny County Pennsylvania as a Woman Owned Business Enterprise. Am -Gard is based in Pittsburgh Allegheny County Pennsylvania with corporate and local operating offices at 600 Main Street, Pittsburgh, 15215. We currently support program offices in several locations in Pennsylvania and in Denver Colorado. Work Experience We have provided security services to commercial and government users for over 30 years (includes our predecessor company). Our experience includes work in a broad array of industries and with large and small concerns, including professional security officers working in corporate campus environments and multi -tenant commercial office buildings. Our recent experience includes responses to federal requirements on high -security alert installations in Colorado that are the Denver Federal Center and the Mt. Albert Hydro- electric facility in Leadville. We have also provided security support services to the Federal Emergency Management Agency, most recently as a result of the wildfires in Colorado. Am -Gard, Inc. and its employees are the recipients of several letters of commendation and plaques for outstanding performance on government installations and in commercial operations. A partial list of current commercial and government customers follows. Industry Best Practices Our mission is to provide the best possible service for the best possible value to our customers. We support price advantages that are available due to our tight control of overhead costs. Unlike most of our competitors, however, our business practices do not begin or end with the lowest price. Our practices are strategically oriented to identify the best solution for our customers' individual requirements. Our industry experience and strategic partnering with our customers and our support network serves us well in identifying and eliminating wasted efforts and the resulting wasted expense. By conducting a thorough evaluation of needs and incorporating the conclusions into a Performance Based Statement of Work, we can assure that our customers receive the productive results they want — without paying for unnecessary and undesired fluff. The resulting customization of the individual security projects, sometimes to the level of individual guard posts, and the incorporation of appropriate levels of management support that then draws from our own and industry -wide best practices assures the most effective operation possible. That operational excellence is provided as a matter of routine, but even then there are occasional systems failures. When that happens, our customers need only call our company President who is organizationally responsible for the correct conduct of all uniformed guard services — assuring a quick and often instantaneous fix to whatever the problem. Significant Commercial Operations In - Force UPMC Health Systems Shadyside Hospital - 5230 Centre Avenue, Pittsburgh, PA 15232. Contact Mr. Gary Fritz, Security Manager (412) 623-3091. Incumbent security contractor (include predecessor company) since 1972. Project includes multiple buildings and campus locations in Allegheny County Pennsylvania. We employ approximately 85 productive & supervisory security personnel. Annual revenue exceeds $1 million. U.S. Airways, Inc. - P.O. Box 12346, Pittsburgh International Airport, Pittsburgh, PA 15231. Contact Mr. Dale Larson, Regional Security Manager (412) 472-2675. Incumbent security contractor since 1984. Project includes administrative facilities and operating/maintenance facilities in Allegheny County Pennsylvania and at Pittsburgh International Airport. We employ approximately 85 productive & supervisory security personnel. Annual revenue exceeds $1 million. UPMC Health System Presbyterian Hospital - 200 Lothrop Street, Pittsburgh, PA 15213. Contact Mr. Don Charley, Director of Security (412) 647-3375. Incumbent security contractor since 2000. Project includes multiple buildings locations in Pittsburgh Pennsylvania. We employ approximately 40 productive & supervisory security personnel. Annual revenue exceeds $400,000. Consol Energy - 172 Route 519, P.O. Box 355, Eighty Four, PA 15330. Contact Mr. Guy Dreskler, Manager — Accounting (724) 206-2020. Incumbent security contractor since 2000. Project includes several coal mines located in southwest Pennsylvania. We employ 35 productive and supervisory security personnel on this project. Annual revenue exceeds $400,000. Reliant Energy - 1001 Broad Street, Johnstown, PA 15907. Contact Mr. Andrew Mollura, Manager Facilities & Security (814) 533-8974. Incumbent security contractor since 1995. Project includes administrative facilities and fossil -fuel fired electrical generating plants located in western Pennsylvania. We employ 25 permanent productive and supervisory security personnel on this project. Annual revenue exceeds $240,000. Government Operations In -Force U.S. General Services Administration - Rocky Mountain Region, Denver Federal Center, Denver, CO 15231. Contact Mr. Stephen Williams, Contracting Officer's Representative (303) 236-7931 ext. 231. Incumbent security contractor since 2000. Project includes multiple facilities in various locations throughout the State of Colorado including Denver Federal Center Complex. We employ approximately 185 productive and supervisory security personnel on this project with annual revenue exceeding $5 million. U.S. Department of the Interior - Bureau of Reclamation, Mt. Elbert Power Plant, Granite Star Route, Granite CO 81228. Contact Ott Boswell, Facility Manager (719) 486-2325 Extension 200. Provide roving patrol covering multiple locations in remote mountainous region. We employ three security personnel in this operation. Annual revenue approximately $184,000. Security contractor since 2002. Allegheny County Dept. of Human Services — 933 Penn Avenue, Pittsburgh, PA 15222. Contact Ms. Carol Cool (412) 350-3688. New service project initiated during August, 2002. Project includes security and access control services, supervision at four county human services offices. We employ 9 productive & supervisory personnel on this project. Annual revenue exceeds $260,000. City of Pittsburgh Pennsylvania - Department of General Services, Room 526, 414 Grant Street, Pittsburgh, PA 15219. Contact Mr. James Ambrozic, Buyer (412) 255-2330. Incumbent contractor since 2001. Project includes City of Pittsburgh public buildings, Pittsburgh Bureau of Police facilities, city court. We employ 12 productive & supervisory security personnel on this project. Annual revenue exceeds $294,000. Public Parking Authority of Pittsburgh - 232 Boulevard of the Allies, Pittsburgh, Pa 15222. Contact Ms. Robin Smith (412) 456- 2770. Project includes security guard services for public parking garage facilities within the City of Pittsburgh Pennsylvania. Annual revenue exceeds $275,000. Allegheny County Housing Authority - Sixth Floor, 341 Fourth Avenue, Pittsburgh, PA 15222. Contact Mr. Mike Vogel, Security Director (412) 355-2135. Incumbent contractor since 1998. Project includes several high-rise apartment buildings. This project employs ten security officers. Annual revenue is approximately $118,000. Corporate Organization Am -Gard, Inc. is a small, privately owned and operated company specializing in security personnel services to government and commercial business concerns. At the Corporate level, a small team of very experienced administrators provides support to our Operations Division. The Operations Division employs experienced security professionals who provide for program level management of major accounts and for the general management of smaller accounts geographically arranged within our service areas. Project managers enjoy a direct line relationship to the President who serves as the Chief Operating Officer. Corporate managers are identified here. Edward M. Boczar, President. Thirty years in industry. Worked at all levels of organization. Elected President 1984. Currently responsible for fiscal management and overall corporate administration. Organizational down -line includes Contract Managers, senior corporate managers, accounting, banking/financial and legal support services. David F. Duncan, VP, Administration. Twenty five years in industry. Joined Company in 1977. Worked at all levels of organization. Currently responsible for administrative support of contract services. Most recently served as contract administrator for Transportation Security Administration project Pittsburgh International Airport and U.S. Airways, Inc. project in Allegheny County Pennsylvania. Organizational down -line includes accounting / payroll departments and human resources. J. Elaine Alker, VP, Government Services. Ten years in industry. Joined Company in 1992. Worked as project manager, contract manager, contract administrator. Provides administrative over -sight and support to federal projects in State of Colorado. Larry E. Wentzel, VP, Corporate Development. Thirty years in industry. Worked in various administrative and senior management positions. Joined Company in 1990. Served as Contract Administrator on major federal assignments. Currently responsible for business development and geographic expansion, policy development, organizational and strategic planning. Down -line includes regional sales managers.