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HomeMy WebLinkAboutRESPONSE - BID - 5746 SECURITY SERVICES PARKING STRUCTURES ANNUAL (3)BID # 5746 NOVEMBER 21, 2002 SECURITY SERVICES FOR PARKING STRUCTURES FORT COLLINS, CO E BID SCHEDULE TECHNICAL PROPOSAL PAST PERFORMANCE SUBMITTED TO: JOHN STEPHEN, CPPB CITY OF FORT COLLINS DIRECTOR OR PURCHASING & RISK MGMT 215 N. MASON., 2ND FLOOR FORT COLLINS, CO 80524 SUBMITTED BY: HEADQUARTERS WD ENTERPRISE, INCORPORATED 217 S. PATTIE WICHITA, KS 67211 Mr. Darren Fields Telephone: (316) 686-0069 Fax: (316) 682-2749 One of these proactive measures will be conducting inspection tours of the FCPS on a designated and sometimes random (based on conditions/circumstances) patrol schedule. Prior to contract start, all Guards will receive complete training on all FCPS systems on there individual patrol schedule. This training will include frequency of checks, "punching -in" and proper handling of deviations and irregularities. These inspection tours will also incorporate security rounds. These rounds will include checks of all buildings, gates, locks, etc... These checks will also include ensuring proper operation of heating units areas during the winter season. Qualification of Personnel Because of the nature of the work, WD understands that project staff must meet certain minimum qualification requirements. In the narrative below we discuss these qualifications and our proposed approach to satisfying them. Physical Ability To ensure that all employees have the physical ability to do their assigned work, all employees will be given a complete physical examination at WD's expense. These examinations will occur prior to assignment and once annually thereafter. Our Project Manager will be responsible for furnishing the medical certificates with final results of the examination to the Contracting Officer or his representative. WD understands that these certificates, do not relieve us from the obligation of ensuring that all assigned employees are physically able to do their assigned work. Therefore, we will implement a notification policy requiring any employee to immediately notify their immediate supervisor when they are physically unable to perform their assigned duties and responsibilities. Depending upon the circumstances, this may include requiring the employee to have their inability validated by a physician. When conducting the physical examination, our physician will pay particular attention to the following: • confirming/verifying that employee is in good general health without physical defects or abnormalities which would interfere with the performance of duties • ensure employee: • possesses binocular vision correctable to 20/20 (Snellen) is free of color blindness is capable of hearing ordinary conversation at 15 feet with either ear Pre -Employment Checks Due to their nature (e.g., time consumptive) WD proposes to handle the comprehensive pre -employment check of each person (includes current employees) by having our Human Resource Manager perform them. Each completed check will include a certificate attesting to the results. Each check/certificate will be furnished to the Contracting officer. Additionally, all veterans' packets will include their record of prior military service (DD214). Finally, results of all unsuitability determinations will also be furnished. Applicable Standards of Employee Competency, Conduct, Appearance and Integrity WD understands that it is solely responsible for maintaining satisfactory standards of employee competency, conduct, appearance and integrity. To this end, we also understand that we are responsible for taking any necessary disciplinary action with respect to our employees. Alternatively, we will also implement an Employee Recognition Program for instances/actions when employees exceed standards of competency, conduct, appearance and integrity. What is also important is the image our employees portray (e.g., professionalism). Therefore, all employees will receive training (initial & ongoing) on the following topics: • grooming/appearance standards • uniform/dress requirements • customer interface/interaction To maintain a consistent standard (with no exceptions /includes current employees), each employee shall meet the following minimum qualifications prior to being assigned to duty: Generally all employees) (1) citizen of the U.S.A., and have reached the age of twenty-one at the time of employment (2) literate to the extent of reading and understanding printed regulations, detailed written orders, training instructions and material and be able to compose reports which convey complete information SpeciftcallX Guard/Security Officers: (a) possess the capacity to acquire a good working knowledge of all aspects of protection force position requirements (b) established proficiency (as defined) at a minimum level of Marksman (225 out of 300) in the use and safe handling practices of .38 Special service type revolver (c) undergo firing range training and obtain range officer certificates initially, and every six months thereafter, qualify with a duty weapon (d) P.O.S.T. Certified (e) Train to use pepper spray and mace. Manager/Supervisor: (a) unquestionable charter/integrity (b) extensive and successful protection experience (c) capable of performing administrative duties inherent to position (d) shall be available at all times to receive and implement orders or instructions from the Government which affect the operation or the protection and security of assigned areas Instruction and Training WD proposes to use , A well-known Fort Collins area based training academy . This training will be incorporated into our overall Training Program. In formulating this training, emphasis has and will be on the following: • acceptability, e.g., completeness • conducting this formalized training off -site so as to not interfere with ongoing operations • accounting for all costs associated with this training To ensure completeness, this formalized training will be combined with on-the-job training. Relatedly, to provide verification that the training has been successfully completed, our corporate Administrative Assistant will submit certificates of satisfactory completion to the Contracting Officer for his review and approval. Considering WD proposes to maximize the use were feasible of the current workforce to satisfy staffing requirements, our Training Program will include a separate component addressing periodic in-service training (at a minimum of semi-annually). For these employees this training will include (prior to contract start) a review of basic material to ensure their continued ability to perform satisfactorily. Licensing and Retaining Personnel WD's proposed provision for maintaining an armed and uniformed Security Officer force at all times who has been issued a current Municipal license and vested with authority, commensurate with the Municipal license, to make arrests is discussed below. WD understands that the Government retains the right to require us to remove a Guard/Security Officer for a valid cause not meeting the revocation criteria of the licensing agency. We also understand that each Guard/Security Officer's training must include indoctrination on the proper access (e.g., authority) and denial of person(s) to the buildings, grounds and appurtenant property. Criminal Liability WD understands the importance of and our potential liability for improper disclosure of information relating to the services hereunder and/or failure to safeguard any classified information. To drastically reduce the likelihood of this occurrence, WD will concentrate its efforts on: • through pre -employment checks • recurring training Security Officer Uniforms As indicated previously, uniform/dress requirements will be an important of our Training Program. This training includes requiring our employees to wear the full uniform at all times while on duty. To ensure acceptability, we will submit samples of our Guard/Security Officer and Fleet Watchman uniforms prior to contract start for Contracting Officer approval Supplies, Material and Equipment WD will implement a Property Control Plan for all Government -furnished items. This Plan includes an initial joint and annual reconciliation inventory. This Plan also includes proper use/handling of all items. Finally, this Plan includes proper reporting/notification procedures for potentially hazardous conditions and items in need of repair As part of its proposed prices, WD has accounted for all other equipment, materials, and supplies necessary for the performance under the Contract. These items will be furnished in adequate quantities at contract start and replenished throughout the contract term as the need arises. Security Officer Authority and Jurisdiction WD understands the significance of the duties required under any contract. Therefore, all of our Guards/Security Officers will be vested with arrest authority commensurate with the powers granted by the licensing agency. As indicated in other sections of this capabilty statement, WD has already made the necessary arrangements for the requisite number of Security Officers. We have done this by emphasizing the recruitment and retention of existing Guards/Security Officers. As with other contractor -furnished items, WD's proposed prices include all costs for any official bonds required. These same prices includes all fees/costs associated with: • Guard/Security Officer licenses • Firearms licenses WD will maintain liability insurance covering any acts/omissions of our employees in the exercise of their Guard/Security Officer authority. As part of our Training Program, all Guards/Security Officers will be instructed on the proper use of force on a Government installation. Failure to comply with this instruction/directive will be automatic grounds for termination. Certification As stated in other sections of this Technical Proposal, our corporate Administrative Assistant will ensure (prior to contract start) that the Government has been provided with copies of applicable licenses/certifications for all Guards/Security Officers. This same individual will be responsible for maintaining valid copies of these documents as part of each Guard/Security Officer's personnel file. Failure to Perform WD has implemented a comprehensive plan to eliminate the likelihood of failing to perform. We have done this by: • providing flexible, responsive scheduling, e.g., maintaining an "on -call roster" of Guards/Security Officers that can be used to cover absences • mandating a notification policy for all absences Safety and Health Our Project Manager/Security Supervisor will be WD's designated on -site safety representative. This responsibility includes: • ensuring compliance with all health, safety and fire protection regulations including reporting requirements and the safety requirements. • performing health and safety inspections as part of our Safety Program • removing any employee who has contacted a communicable disease Indemnification Agreement WD will maintain liability insurance covering this contingency. Payment to Contractor Our corporate office in Wichita will handle all billing. Hours of Contractor's Employees To ensure that these hours are adhered to, WD will maintain an adequate number and mix (full & part-time) personnel. This approach is abides by the Government's intent. Contacts with other Agencies Our Project Manager/Security Supervisor will be responsible for referring all contacts with other agencies to the Chief, Service Base Section. These referrals will noted (e.g., name, date, agency, etc...) as part of the daily log. Submittals Our corporate Administrative Assistant will be responsible for assembling and submitting all required deliverable items. She will also be responsible for ensuring that these items are kept valid/current throughout the contract period. Drug Free Workplace Program/Policy In accordance with the contract clauses of Section I, we will submit our Drug Free Workplace Program/Policy/Plan to the Contracting officer for approval. As required, this document will implement the provisions of the referenced clauses. This document will be submitted as a deliverable item in accordance with Section 25. above. Personnel In this section WD has clearly demonstrated that we have a trained staff (technical and support) which is adequate to successfully perform the work described in this solicitation (i.e., any fleeting background). As the current contractor, WD proposes to use our existing workforce to perform the requirements of this contract. This workforce already has the required licenses/certifications (e.g., firing range training certificates). As also required, WD has provided a complete list of resumes/qualifications for key employees proposed to be utilized in performing the work of supervisor and fleet watchman. These resumes appear below. As further required, the resumes include details of prior experience related to the kinds of activities called for in this solicitation. WD has demonstrated its ability to get the necessary licenses required in performing the work in two ways. First, we are aware of what type/kind of licenses are required. Second, we have a sound approach to obtaining/maintaining each type/kind. Outlined below is a list of the types/kinds of licenses required and our proposed approach to obtaining/maintaining each. Municipal c& Firearms Licenses - Because of their necessity, WD proposes to make having these licenses a condition of employment. To properly do this, we will utilize our current/existing workforce. This workforce already has all of the applicable licenses/certifications. Consequently, emphasis will be on maintaining these licenses/certifications (e.g., every six months qualify with a duty weapon). Prior to contract start, each employee will submit a copy of his or her current applicable Municipal Security Officer license. The applicable license will vest the Officer with authority to make arrests. Each employee will also submit written certification that they are licensed and authorized to carry firearms (e.g., Security Officer & supervisor firing range officer training certificates). City Business License & State Registration - Our corporate Administrative Assistant will be responsible for ensuring that WD submits and maintains all Virginia and District of Columbia Business License and registration that WD can do business in both States. Evaluator's Note: As part of the deliverable process, our Administrative Assistant will also be responsible for submitting and maintaining the following licenses/certifications copies of • medical certificates attesting to the final results of employee's physical examinations (via Standard Form 88) • insurance certificates • results of pre -employment checks 0 certificate of prior military service (DD214) for employees who are veterans This responsibility will also include maintaining project and employee -specific files with copies of all required licenses/certifications. Finally, due to the importance of these licenses/certificates, our corporate Administrative Assistant will perform random, periodic checks at least semi-annually to ensure that all licenses/certificates are current/valid. Evaluator's Note: Due to the need for/importance of flexibility and responsiveness to customer needs/requirements, our Project Manager/Security Supervisor is authorized to bind WD and has full/complete authority to act for us on all contract matters relating to the daily operations of this contract. This authority includes the ability to commit WD resources as necessary to perform the requirements of this contract and contractually bind us for prompt action on matters pertaining to the execution of the contract. BID # 5746 NOVEMBER 21, 2002 SECURITY SERVICES FOR PARKING STRUCTURES FORT COLLINS, CO BID SCHEDULE TECHNICAL PROPOSAL PAST PERFORMANCE SUBMITTED TO: JOHN STEPHEN, CPPB CITY OF FORT COLLINS DIRECTOR OR PURCHASING & RISK MGMT 215 N. MASON., 2ND FLOOR FORT COLLINS, CO 80524 SUBMITTED BY: HEADQUARTERS WD ENTERPRISE, INCORPORATED 217 S. PATTIE WICHITA, KS 67211 Mr. Darren Fields Telephone: (316) 686-0069 Fax: (316) 682-2749 BID PROPOSAL BID #5746 SECURITY SERVICES FOR PARKING STRUCTURES BID OPENING: NOVEMBER 21 2002 3.00p m (our clock) WE HEREBY ENTER OUR BID FOR THE CITY OF FORT COLLINS' REQUIREMENTS FOR SECURITY SERVICES FOR PARKING STRUCTURES PER THE BID INVITATION AND ANY REFERENCED SPECIFICATIONS: The City of Fort Collins Parking Services Department is requesting bids for Security Guard Services in two parking structures located in downtown Fort Collins. The Old Town Parking Structure located at 102 Remington St. and the Civic Center Parking Structure at 120 North Mason St. A pre -bid meeting to review the structures will be held on November 7, 2002 at 10:00 am at 215 N Mason room 2D. Awarded contractor must sign the attached Service Agreement and provide insurance per Exhibit "B". This is a one year contract and may be renewed up to three more years. Any technical questions regarding the Parking Structures should be directed to Carol Champion, Parking Operations Coordinator and Project Manager, (970) 224-6057. E-mail address: champion@fcgov.com Purchasing questions should be directed to John Stephen, CPPB, Senior Buyer, (970) 221-6775. E- mail address: jstephen@fcgov.com Bid Schedule Please submit a separate cost for security services for each facility, Old Town Parking Structure and Civic Center Parking Structure respectfully. Award is based on Grand Total. Our company will supply security per specifications for: Old Town Parking Structure $ 5 " 37 /month x 12 = Year Total $ 45, �17 Civic Center Parking Structure $ 5, qjq. 3 l _/month x 12 = Year Total $ ys- Grand year total for both $ Firm Name— W CNicqrl Sz, 1MC. (Are ou a corporation, DBA, Partnership, LLC, PC) Signature Title P e s 4cli i Address P, 00,, R,7C T4 04 - - W�3L S Phone/Fax ---f f(,) 41 b ow PAST PERFORMANCE WD Enterprise, Inc. is a I I -year -old dynamic, growing diversified service provider, with an excellent history in providing quality services. WD Enterprise has 242 employees servicing commercial, industrial and government clients. We currently have contracts in the following areas; Mess Attendant, Mail Management, Custodial, Security Guards, Administrative Support, Transportation, Temporary and Permanent Personnel, Warehousing, Logistics, Distribution, Facilities Operations and Maintenance services. We have operations all over the United States; Colorado (Colorado Springs, Denver), Connecticut (Newington), District of Columbia (Washington), Florida (Miami), Hawaii (Honolulu), Idaho (Bayview), Illinois (Chicago), Kansas (Fort Riley, Leavenworth, Olathe, Topeka, Wichita), Maryland (Riverdale, Baltimore), Missouri (Kansas City, St. Louis), Nevada (Las Vegas), New Jersey (Jersey City), New Mexico (Albuquerque, Holloman AFB), New York (Brooklyn), Texas (Dallas, San Antonio) Virginia (Arlington, Portsmouth), Wyoming (Cheyenne). WD Enterprise clients include such government entities as the, Dept of the Air Force, Dept of the Army, Dept of the Navy, Federal Aviation Administration, General Services Administration, United State Coast Guard, Veterans Affairs, Dept of Agriculture, Pentagon, Library of Congress, Kansas Air National Guard and such internationally known companies as Tricon, Federal Express, Case Corporation, Honeywell and Bank of America. The success of WD Enterprise is due to the dedication of our employees and the proactive, hands-on approach of top management. We will Provide local experienced qualified ivard personnel to Perform Securitv Services for Parking Structures in Fort Collins CO These employees will be dedicated to providing quality services, and Headquarters ensures these personnel have the corporate support they need to succeed. I'm attaching Past Performance/References for similar contracts SECURITY GUARD SERVICES CUSTOMER: CONTRACTING OFFICER: CONTRACT NUMBER: DATE OF CONTRACT: • Place of Performance: • Period of Performance: CONTRACT SIZE: United States Coast Guard Carolyn Cross (757) 628-4119 DTCG84-00-R-AA7006 October 1, 2000 Miami, Florida November 1, 2000 through June 30, 2005 $ 912,937.80 Description of Work and Responsibilities: WD Enterprise, Inc. provides all management, supervision, personnel, uniforms and weapons including all planning, scheduling and coordination to perform total Security Guard Services at the Richmond Heights Housing Complex in Miami FL on a 24/7 basis. The staff consist of 8 F/T guards providing 16,640 annual guard hours. Comparability To The Work Required Under This Solicitation: WD Enterprise, Inc. performs guard services safeguarding a High Profile Government facility. Duties include Roving patrol, entrance control, mobile and traffic control. We also monitor and respond to the security and fire systems on a 24/7 basis. MAJOR TECHNICAL PROBLEMS TERMINATIONS: NONE NONE LISTING OF DEDUCTIONS: NONE SECURITY GUARD SERVICES CUSTOMER: Department of the Navy Engineering Field Activity NW Security Manager: Patricia E. Rector (208) 683-2321 x 4060 CONTRACT NUMBER: N44255-02-B-7008 DATE OF CONTRACT: April 19, 2002 • Place of Performance: Bayview, ID ■ Period of Performance: June 1, 2002 - September 30, 2006 CONTRACT SIZE: $ 1,465,305.30 Description of Work and Responsibilities: WD Enterprise, Inc. provides all management, supervision, personnel, uniforms and weapons including all planning, scheduling and coordination to perform total Security Guard _Services at the Naval Surface Warfare Center, Caderock Division, Acoustic Research Detachment(ARD) Bayview, Idaho on a 24/7 basis. The staff consist of 13 F/T guards providing 27,040 annual guard hours. Comparability To The Work Required Under This Solicitation: WD Enterprise, Inc. performs Stationary and Roving Security Guard services, 24/7 on this project. MAJOR TECHNICAL PROBLEMS: TERMINATIONS: NONE NONE LISTING OF DEDUCTIONS TAKEN: NONE CUSTOMER: CONTRACTING OFFICER: CONTRACT NUMBER: DATE OF CONTRACT: • Place of Performance: • Period of Performance: CONTRACT SIZE: SECURITY GUARD SERVICES Department of Defense, Pentagon Donna Truesdale (703) 695-3420 MDA946-00-D0002 May 15, 2000 Pentagon Utility Plant July 1, 2000 through June 30, 2005 $ 1, 314,413.84 Description of Work and Responsibilities: WD Enterprise, Inc. provides all management, supervision, personnel, uniforms and weapons including all planning, scheduling and coordination to perform total Security Guard Services at the Pentagon Utility Plant in Arlington VA on a 24/7 basis. The staff consist of 13 F/T guards providing 27,040 annual guard hours. Comparability To The Work Required Under This Solicitation: WD Enterprise, Inc. performs armed guard services at a High Profile Government facility. Duties include Roving patrol, entrance control, mobile and traffic control. We also monitor and respond to the security and fire systems on a 24/7 basis. MAJOR TECHNICAL PROBLEMS: NONE TERMINATIONS: NONE LISTING OF DEDUCTIONS: NONE RECENTLY AWARDED SECURITY GUARD SERVICES CUSTOMER: CONTRACTING OFFICER: CONTRACT NUMBER: DATE OF CONTRACT: • Place of Performance: • Period of Performance: CONTRACT SIZE: Arlington County, Virginia Ellen H. Wills (703) 228-3408 157-02 August 27, 2002 Arlington, VA, September 9, 2002 through August 31, 2005 $ 453,479.04 Description of Work and Responsibilities: WD Enterprise, Inc. provides all management, supervision, personnel, uniforms and weapons including all planning, scheduling and coordination to perform total Security Guard Services at the Arlington County, Water pollution Control Plant in Arlington, VA on a 24/7 basis. The staff consist of 7 F/T guards providing 13,692 annual guard hours. Comparability To The Work Required Under This Solicitation: WD Enterprise, Inc. performs guard services safeguarding a High Profile Government facility. Duties include Roving patrol, entrance control, mobile and traffic control. We also monitor and respond to the security and fire systems on a 24/7 basis. MAJOR TECHNICAL PROBLEMS: TERMINATIONS: NONE NONE LISTING OF DEDUCTIONS: NONE SECURITY GUARD SERVICES OLD TOWN PARKING STRUCTURE FORT COLLINS, CO PRODUCTIVE LABOR HOURS NO. OF COST ELEMENT HOURS/BASE RATE AMOUNT PER EMPLOYEE EMPLOYEES DIRECT LABOR: 1,920.00 SECURITY GUARD 2,912.00 $12.00 $34,944.00 1.52 0.00 $0.00 0.00 $0.00 0.00 $0.00 0.00 TOTAL DIRECT LABOR 2,912.00 $34,944.00 1.52 DIRECT LABOR OVERHEAD/LABOR BURDEN: NON-PRODUCTIVE/PAID HOURS (IAW WD) Vacation 12 weeks/40 Hrs. per Full -Time Employee) Post # 1 60.80 $12.00 $729.60 $0.00 $0.00 $0.00 $0.00 0.00 $0.00 Holidays (10 days = 80 Firs. per Full -Time Employee) Post#1 0.00 $12.00 $0.00 0.00 $0.00 $0.00 $0.00 $0.00 0.00 $0.00 TOTAL NON-PRODUCTIVE✓PAID HOURS 60.80 $729.60 FRINGES (IAW WD) Health/Welfare All Employees 0.00 $0.00 $0.00 TOTAL FRINGES $0.00 INSURANCE Workman's Compensation (W.C.) & Gen. Liab. $35,673.60 8.00% $2,853.89 TOTAL INSURANCE 8.00% $2,853.89 PAYROLL TAXES FICA $35,673.60 7.65% $2,729.03 FLIIM ITA $10,616.67 0.80% $84.93 SUFSLITA $15,166.67 3.00% $455.00 TOTAL PAYROLL TAXES 11.45% $3,268.96 TOTAL DIRECT LABOR OVERHEAD/BURDEN $6,852.45 PROJECT OVERHEAD .SUBTOTAL G&A na, TOTAL COST PROFIT (& TOTAL ANNUAL PRICE PROPOSED MONTHLY PRICE PROPOSED BILLABLE HOURLY RATE $14,810.00 $56, 606.45 10.00% $5,660.65 $62,267.10 5.00% $3,113.35 11 $65,380.45 $5,448.37 $22.45 Page 1 of 2 SECURITY GUARD SERVICES CIVIC CENTER PARKING STRUCTURE FORT COLLINS, CO PRODUCTIVE LABOR HOURS NO. OF COSTELEMENT HOURS/BASE RATE AMOUNT PER EMPLOYEE EMPLOYEES DIRECT LABOR: 1,920.00 SECURITY GUARD 2,912.00 $12.00 $34,944.00 1.52 0.00 $0.00 0.00 $0.00 0.00 $0.00 0.00 TOTAL DIRECT LABOR 2,912.00 $34, 944.00 1.52 DIRECT LABOR OVERHEAD/LABOR BURDEN NON-PRODUCTIVE/PAID HOURS (IAW WD) Vacation 12 weeks/40 Hrs. per Full -Time Employee) Post #1 60.80 $12.00 $729.60 $0.00 $0.00 $0.00 $0.00 0.00 $0.00 Holidays (10 days = 80 Hm. per Full -Time Employee) Post#1 0.00 $12.00 $0.00 0.00 $0.00 $0.00 $0.00 $0.00 0.00 $0.00 TOTAL NON-PRODUCTIVE/PAID HOURS 60.80 $729.60 FRINGES (IAW WD) Health/Welfare All Employees 0.00 $0.00 $0.00 TOTAL FRINGES $0.00 INSURANCE Workman's Compensation (W.C.) & Gen. Liab. $35,673.60 9.00% $2,853.89 TOTAL INSURANCE 8.00% $2,853.89 PAYROLL TAXES FICA $35,673.60 7.65% $2,729.03 FUl/FLITA $10,616.67 0.80% $84.93 SLIT/SUTA $15,166.67 3.00% $455.00 TOTAL PAYROLL TAXES 11.45% $3,268.96 TOTAL DIRECT LABOR OVERHEADBURDEN $6,851.45 PROJECT OVERHEAD SUBTOTAL G&A (a) TOTAL COST PROFIT (a) TOTAL ANNUAL PRICE PROPOSED MONTHLY PRICE PROPOSED BILLABLE HOURLY RATE $14,810.00 $56, 606.45 $5,660.65 $62,267.10 5.00% $3,113.35 $65,380.45 $5,448.37 $22.45 Page I of 2 BID # 5746 NOVEMBER 21, 2002 SECURITY SERVICES FOR PARKING STRUCTURES FORT COLLINS, CO 1 BID SCHEDULE TECHNICAL PROPOSAL PAST PERFORMANCE SUBMITTED TO: JOHN STEPHEN, CPPB CITY OF FORT COLLINS DIRECTOR OR PURCHASING & RISK MGMT 215 N. MASON., 2ND FLOOR FORT COLLINS, CO 80524 SUBMITTED BY: HEADQUARTERS WD ENTERPRISE, INCORPORATED 217 S. PATTIE WICHITA, KS 67211 Mr. Darren Fields Telephone: (316) 686-0069 Fax: (316) 682-2749 TECHNICAL PROPOSAL Program Management and Plan of Operations Executive Summary WD Enterprises (WD) is pleased to submit its Technical Proposal for providing Armed Guard Services at Parking Structures in Fort Collins, CO WD is an experienced business dedicated to providing outstanding Security/Guard Services to Fort Collins Parking Structure (FCPS), state & local agencies/activities and private/commercial customers. Who is WD? - WD was founded with "Quality, Innovation and Customer Service" as it's creed. We were established with the express purpose of specializing in and providing a broad range of critical facilities support/management services (including Security/Guard Services). Our customers are agencies/activities, not unlike FCPS, who require quality service and value. WD is proud to provide services to our customers that meet their needs at the most affordable price. These services encompass all aspects of Security/Guard Services. The formula for WD's success is quite simple: listen to our customers, determine their needs and deliver services that meet or exceed their expectations. While WD's purpose is expansive, the focus is narrow - TOTAL QUALITY! From the outset, WD has concentrated on achieving results that ensured "Total Quality" for services provided. WD was founded on the cornerstones of Total Quality and value and has as its management philosophy "Commitment to Excellence Through Teamwork". WD keeps matters simple by employing exceptional people and providing them with the best available means to determine, understand and fulfill our customers' needs. Other service companies offer "management" and think that they are offering service. WD manages and operates with full accountability - that is service! WD is a privately owned, 8(a) certified - since 1997 small (sales under $9.0 million) disadvantaged business incorporated in the state of Kansas (Wichita, KS SBA District). WD also has 7381 as one of its approved SIC Codes. WD was founded in 1991 and is owned and operated by our President, Mr. Darren Fields. WD was incorporated in 1995. Over the past nine years, WD has realized steady, continual, controlled growth. Concurrently, our current number of employees totals over 272 strong. WD is organized for prompt expansion and can respond to any increase in demand for our services. Our corporate/home office is located in Wichita, KS. We also have a regional office in the DC/CO area in Marlow Heights, Maryland. During our existence, WD has garnered several prestigious awards. They include the Department of Commerce's Outstanding Business Award (1993, 1995 & 1996); Wichita's Chamber of Commerce Small Business Award (1993) and PepsiCo's Outstanding Vendor Award (1995). Div2000-Top 10 Diversity owned Business in Kansas (2000,2001) WD currently operates and manages multiple Security/Guard services contracts totaling over 70 employees. The awards to WD of the contracts referenced in the past performance section of this capabilty statement represent our successful attempts to broaden our business base and increase sales. Our experience level has continued to grow and now encompasses the total spectrum of Security Guard Services. WD firmly believes that this experience managing diverse efforts is directly related and transferable to the effort required here. With this background and our commitment to advanced and innovative methods of performance and management, WD offers Fort Collins an efficient, cost-effective approach to ensure that contract requirements are met and that the Fort Collins facilities are safely and securely maintained. WD's commitment to enhancing its capabilities and establishing innovative management systems has enabled us to become one of the fastest growing 8(a) companies in the facilities support/management services industry. WD has been recognized as a company that is committed to providing quality services and experienced personnel to ensure that our contracts are performed on time and at the lowest reasonable cost. Through this growth, WD continues to pride itself on its excellent reputation for quality services, integrity and ethical business practices. All of this has been accomplished while consistently and closely adhering to cost control/containment principles/measures. WD has developed/estab I i shed an enviable record and reputation as both a top performer and a knowledgeable, energetic and quality services provider. We recognize that sensitivity to our customers needs and intelligently, rapidly and flexibly responding in a totally professional manner, is our only product. We are exceptionally proud of our record of accomplishments over the past ten years and look forward to continuing this success with the FCPS. Why is WD Qualified to be Awarded any Contract? - WD is qualified to be awarded any contract because of the following indicators of success: * Demonstrated understanding of the principles involved with a contract specific statement of work and its attendant requirements along with our proven ability to successfully perform the required services (based on Past Performance, Technical Approach and Price) while meeting quality, performance and timeliness standards/levels. This is ensured by: + Unparalleled corporate leadership and project commitment/attention highlighted by experienced/qualified key project personnel combined with regular visits by our corporate staff (President and/or Contract Manager) • Reliance and transference of WD's related/relevant corporate experience including our current performance on Security Guard Services contracts • Corporate commitment to obtain Security/Guard services experience here and at other facilities nationwide y Proven ability to "ramp -up" and be 100% operational at contract start Business (e.g., technical) and financial responsibility/stability (10 years) y Project Approach that ensures all work is done on -time while meeting all quality requirements (standards/levels) Emphasis on retention of trained and experienced project staff highlighted by periodic refresher/recurring training * Knowing what the Government's needs are including: y Demonstrated awareness of Fort Collins's mission and objectives and WD's role in helping meet them p* Adequate and experienced/qualified staging, skill mix and assignment (e.g., labor hours) for proper, timely completion of all tasks/functions HO Effective, flexible scheduling to rapidly respond to contract requirements including peak/surge workloads, emergencies, etc.... y Comprehensive management methods/techniques to maintain smooth operation, e.g., quality control, safety, training, mob i I ization/conti ngency/surge operations planning, customer relations, etc... p* Positive working relationship between WD and the FCPS government achieved by/through adopting a true partnering approach emphasizing communication, cooperation and a proactive Customer Service/Relations/Satisfaction Program * Competitive, complete, realistic and reasonable Price In sum, what will be gained by choosing WD as your next contractor is an established company that will give Fort Collins that little extra they are looking for and demand. These little "extras" include quality of materials, supplies and service. Our unique/distinguishing assets are: 1.) our on -site autonomous project management team (Project Manager, On -Site Supervisor and Shift and Post Supervisors) resulting in constant contact and rapid response; 2.) our proven experience meeting quality and performance -based standards at high -profile facilities; 3.) the emphasis WD places on proper resource allocation including manpower, training, materials/supplies, equipment and management/supervision and 4.) our awareness, appreciation and understanding of FCPS government concerns or "hot buttons" including understanding of statement of work requirements, attention to detail, quality performance, innovation/creativity, personnel retention, budget reductions/cost containment, physical security and safety of the Government, its employees, property and the general public, etc.... combined with our approach and proven ability (as evidenced by our Past Performance/Experience and the rest of this capabilty statement) to adequately address/respond/handle these items. Project Approach/Management Plan - Inherent in our project approach is a well -laid plan to successfully perform the tasks/functions of this contract. This plan emphasizes certain features and attendant benefits. These features are implemented at contract start and continue to be developed throughout the life of the contract. Figure I highlights the proposed features of our project approach and their benefits to the project and the Government. Figure 1 WD has Developed a Project Approach/Management Plan with Features & Benefits that Will Ensure Superior Contract Performance Feature Benefit(s) Company Expertise WD's available expertise in the area of Security Guard Services is based largely on our proposed approach/methodology/work lan. Personnel WD already has access to a trained/experienced/qualified staff through use of proven recruitment techniques and our existing workforce Past Performance/Experience WD provides Security/Guard Services for three (3) very high -profile facilities: 1.) Naval Medical Center, Portsmouth, CO 2.) Pentagon Utility Plant, Arlington, CO 3.) U.S. Coast Guard, Housin Com lex, Miami, FL. Guard and Supervisory Services Our Project Manager will oversee this function. He will manage/supervise the other Guard personnel assigned to the Fort Collins Parking Structure(FCPS) contract. He will be assigned regular office hours. Our responsibility for the security at the FCPS is 8 hours a day, seven days a week and is reflected in our staffing/manning which ensures adequate coverage Emphasis will be on protection through proactive measures. As part of each Guard's responsibility, they will receive training on the monitoring and operation of building fire alarm systems, other protection devices and building equipment.