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HomeMy WebLinkAboutRESPONSE - RFP - P847 COMPUTER AIDED DISPATCH (90)Computer Aided Dispatch System for Law Enforcement, Fire and EMS Agencies Featuring high reliability and flexibility, CAD/2000"" supports dispatching and incident control for law enforcement, fire protec- tion and emergency medical serv- ices in single and multi -jurisdiction environments. Reliable collection of accurate information is critical to the efficient operation of a modern Communications Center. This system is the proven, effec- tive response to these public safe- ty challenges, providing quick and easy access to critical informa- tion. CAD/2000 is designed with the busy dispatcher in mind, mak- ing this challenging job easier, less stressful and more accurate. E-a Tiburon® Command and Control Automatically verifies locations against an on-line geographic file; dynamic map displays continuously show the location of units and incidents. Incidents are automatically routed to the proper dis- patch position for resource recommendation and the status of equipment and personnel assigned is constantly monitored. Command Line and Function Key Processing Designed to allow the user to operate the system using a command line, mouse and/or function keys. The flexible command line supports a variety of capabilities routinely encountered during high -activity dis- patching including multiple commands lines, word wrap and access to a complete command history. Location Validation Incorporating an on-line geographic file, CAD/2000 automatically verifies that the location entered is accurate and within the juris- diction of the responding agency. Based upon the verified address, CAD/2000 automatically displays strategic supporting information including nearest cross -streets, associated place names, potential duplicate calls, prior incidents at that location and premise or hazard information. Product Highlights Mapping Working in conjunction with CAD/2000, a dynamic mapping sys- • Fast, accurate incident processing tem displays geographic and status information to call takers and and control dispatchers. The map can also be used as a location input medi- • Provides detailed location information um for the call -taking process automatically generating incident location information, as well as providing map -based functions • Automates unit recommendation during the dispatch process. operations • Extensive geographic processing Dynamic Unit Recommendation and map displays Unit recommendation is based on incident type and priority, incident • User -configurable display formats location, quantity and type of units required, current unit status, fire and sort sequences alarm levels and existing unit assignments. Dispatchers can easily • Builds a permanent record of accept or modify the system -generated unit recommendation. incident and unit data Unit and Incident Status Monitor Dynamically displays up -to -the -second unit and incident status infor, mation, such as location, type of incident, assigned units, current unit status and time in status. Users can dynamically adjust the presentation layout, status codes and colors, unit and incident groupings as well as the sequence of the displayed information. Emergency Medical Dispatch System Architecture: Tiburon's Strategic Incident Protocol (SIP) module utilizes userwrAZen questions to aide call takers in determining proper responses to specific • RDBMS (Oracle or SOL Server) incidents. Upon completion of the SIP processing, CAD/2000 stores • Standard SOL tools the script dialog in the call history. • ODBC compliant utilities User Interface • Graphical user interface (Microsoft Windows®) Based upon an expansive workflow model, the graphical user interface adheres to Microsoft Windows® standards making the system intuitive • Data accuracy & integrity and compatible with Microsoft Windows compliant applications. The • Normalized processing user interface combines intuitive behaviors with unparalleled flexibility. • Drill -down queries On-line Information • Soundex processing CAD/2000 continually captures data regarding incidents, units, locations • Context sensitive help and current status and builds a permanent record of all incident and unit activity. This information can be accessed quickly on-line or through ad hoc • On-line field edits reporting utilities. • Multi -tiered security profiles Training Operation Integrated Interfaces: Using separate files, the CAD/2000 training mode operates in parallel to normal system operation without impacting production data files or cor - • E-911 munication center operations. • TDD/TTY support Management Reporting • Paging, faxing & station alerting Using a relational database and commercial report generation soft- • National/state/local databases ware, a combination of the CAD Activity Reporting System (CARS) and . Radio and push -to -talk standard web -browser technologies provides for generation of a vari- ety of predefined and ad hoc reports based on CAD/20DD incident • Mobile data computer support and unit information. • Automatic time synchronization Independent Status Backup • ProQA EMD support CAD/2000 maintains all current incident and unit status information • Automatic vehicle location at each dispatch workstation. In the event of a critical failure of the • Incident transfer to Records CAD server or network, current status and location information for all Management System active units and working incidents remains available to the dispatcher. System Architecture =® To take full advantage of emerging technologies, CAD/2000_ operates on a Unix -based server and a relational database support- 71bu on* ing Microsoft Windows® clients. Extremely reliable and scalable Unix servers combined with Tiburon's CAD/2000 software provide a Tiburon, Inc. proven solution to support critical public safety dispatch operations. Tiburon Business center 39350 Civic Center Drive Fremont, California 94538 Tel: (510) 792-2108 Fax: (510) 792-2897 ©Tiburon, Inc. 2002 Litho in U.S.A., CAD/2000 01/02 For more information please visit our web site www.fiburoninc.com All ft d ..ks are Ne progeny d their respecfive owners. O CX M G C Records Management System for Law Enforcement Agencies Supporting law enforcement organizations from small agencies to large multi -jurisdiction environ- ments, Tiburon's Records Management System (RMS) pro- vides a department -wide solution for information capture, control, i dissemination and retrieval. With over 20 independent, yet highly integrated functional modules, Tiburon's RIMS records all key operational information and A includes tools for analysis and management functions. Product Highlights • Creates comprehensive incident and person records • Integrated Master Name and Master Location Indexes • Flags alerts on persons and locations of interest • Reduces data entry and minimizes errors k Tiburon Master Name Index working in conjunction with the online name verification facility to auto- matically link subjects, consolidate information and create aliases, the Master Name Index (MNI) stores extensive subject information, including addresses, phones numbers, hazards, warrants and special registrants. Location System Keeps a comprehensive history of activities at locations of interest, including location summaries, common place names, alarm permits, crime watch reports and hazards. Incident Tracking Collects, stores and processes comprehensive information related to offenses and incidents. Property and Evidence Management Retains information on property of interest, evidence and pawned proper- ty. Supports inquiries by tag number, serial number, owner -applied num- ber, case number and description. An interface to a bar code subsystem enhances the entry tracking and management of the property room. Special Flags Flags, checked and displayed during inquiries, are used to highlight selected persons and locations of interest. An audit trail records users accessing flagged records. General Inquiries Provides a set of standard inquiries and reports, including names with Soundex processing, diminutive variations of first name, last name only, dates, date ranges, number series, partial keys, phrases and key words. Warrant Tracking Tracks warrant activity and produces status and aging reports of sum- maries of active warrants, cleared warrants, transportation scheduling and officer activity. Criminal Records Supports local-, county- and state -level criminal identification and record -keeping functions, including the transmission of rap sheet infor- mation and a dissemination log. This module meets the Federal Interstate Identification Index standards. • Manages property and evidence Juvenile Records tracking Records juvenile information regarding family, home life and peers. For minors' confidentiality, the Juvenile Records module is completely isolat- ed, with restricted access, from all other modules. Traffic Management Provides a comparative analysis of accident and citation activity, gener, ates a variety of user -defined reports and retains multiple years of statisti- cal summary information. The Traffic Management module supports input from automated citation processing devices. Investigative Case Management Tracks cases, automatically schedules investigative follow-up and records officer activity. Changes to persons, property, vehicles, etc, pertaining to a case automatically notify the investigating officer via email. UCR/IBR Statistics Supports the online entry and printing of Part I and Part II reports. It can also be used to classify and count offenses not included in state - level UCR/IBR reporting. An option is available that automatically updates state and NCIC warrant, property and vehicle records without re -keying data. Crime Analysis System Architecture: Analyzes crime patterns by activity and time period. Identifies geo- graphic crime areas, generates reports and establishes modus • RDBMS (Oracle or SOL Server) operand profiles of incidents, persons and vehicles. Gang Tracking • Standard Query Language (SQL) tools Stores gang details, known members and associates, events, associ- . ODBC compliant utilities ated locations and multi -level associations between subjects. Personnel and Training • Graphical user interface Updates and retrieves comprehensive personnel and training infor- (Microsoft Windows®] mation including employee data, state training cerdfications, training requirements and maintains an online duty roster. • Data accuracy & integrity Officer Acwity • Normalized processing Tracks officer activity, including counts of citations, felony and misde- meanor arrests, field contacts, and incident and accident reports for • Drill -down queries each officer. False Alarm System • Soundex processing Provides false alarm tracking and billing facilities, and produces e Context sensitive help reports on the status of alarm devices, false alarms and any action taken. • Online field edits Licenses and Permits Records licenses and permits issued or tracked by the agency (e.g., • Multi -tiered security profiles concealed weapon permit, public vehicle driver's license, etc.) and automatically flags bookings and citations of persons holding special licenses or permits. Integrated Interfaces: Inventory System • Computer Aided Dispatch System Tracks materials from purchase order through receipt, issuing and re -ordering. • Pin -based thematic crime analysis Special Intelligence mapping Monitors persons and/or addresses of special interest to the a Automatic UCR/IBR reporting agency, while maintaining confidentiality of sensitive information. Other Modules • National/state/local databases • Bicycle Registration • Neighborhood Watch • Mugshot systems • Vehicle Fleet Maintenance • Document imaging systems Automated Reporting System (ARS) The Automated Reporting System supports the collection of report • Fingerprint systems data, including narrative on laptop or desktop PC workstations, and utilizes a series of GUI forms plus narrative processing to prepare a • Mobile data computer support report or supplement. ARS provides the same "look and feel" as RMS .Bar code systems by using the same data elements, code tables and data edits. Ad Hoc Reporting • Automated citation devices In addition to the many standard reports provided with RMS, ad hoc report generation is accomplished through third party, ODBCcompliant report writing software packages (e.g. Crystal Reports). A variety of custom reports can be created by querying data element combinations =® and can be displayed in tabular or chart format._ WebGue WebQuery provides browser -based access to every query and report r%b�rOn® available in RMS through the use of a PC web browser, allowing Tiburon, Inc. users access to the application without installing the complete GUI Tiburon Business center workstation software. WebQuery returns summary data in response 39350 Civic Center Drive to each inquiry. HTML links are provided allowing the user to drill- Fremont, California 94538 down for detailed information. Tel: (510) 792-2108 System Architecture Fax: (510) 792-2897 To take full advantage of emerging technologies and provide ©Tiburon, Inc. 2002 options to a varied client base, Tiburon's RMS operates under two Litho in U.S.A., RMS 01/02 different system architectures. RMS/Ti operates as a distributed For more information please visit client server configuration on Intel -based processors under our web site www.tiburoninc.com Microsoft Windows®. RMS/2000 operates on a Unix -based serv- er supporting Microsoft Windows clients. Both RMS products provide the same robust functionality to the end -user. An rtzde=k � tfe Promryot ffies resP«n eow en, LIC C 7 u U Corrections Management System An effective automation system is essential to the daymto-day operation of a modern corrections facility. Tiburon's Corrections Management System (CMS) automates the col- lection, control and generation of all important operational and management information; pro- vides correctional administrators the power to track the status of all inmates; manages housing and population information; and gener- ates an audit trail for legal pro- tection. Tiburon's CMS is flexible enough to support small jails as well as large, multi -campus cor- rectional institutions. Product Highlights • Accurately controls, schedules and tracks inmate movement • Displays inmate photos for positive identification E_® Tiburo& Event Processing Controls, schedules and tracks all critical activities in the corrections facility. A dynamic event reminder, or "Nag List," tracks pending and past due events. Facility Management A central point for collection and control of all facility -related data, Facility Management maintains a detailed record of every housing location in one or multiple corrections facilities, and tracks inmate populations by facility, floor and cell. Intake Processing Tracks various types of inmate information, as well as schedules key booking related events. Release Processing Maintains a composite sentence record for each booking and continuak ly recalculates the most feasible release date. The data used to main- tain the composite sentence record is also used to generate an inmate release list. Special Alert Flags Posts a variety of user -defined inmate condition and hazards flags for any inmate including, medical and mental conditions, separation orders, suicidal tendencies and dietary restrictions. Medical Processing Records medical and mental conditions of an inmate at intake and tracks the inmate's health related information throughout incarceration. • Integrated Master Name Index; Classification including visitors Based on a points -based objective model or a decision tree model to collect and evaluate inmate data, the Classification module processes, • Objective inmate classification records and tracks a variety of information on any inmate in custody. • Enhances staff security Court Tracking Tracks scheduled court events and their dispositions. Visitor Control Controls and tracks visitors received by every inmate, indicating the identity of the visitor and the actual number of visits and the date and time of their entry and exit. The Visitor Control module automatically conducts warrant checks for all people making visits at the institution. Eel Inmate Billing Tracks the daily charges incurred for inmates who are boarded for other jurisdictions as well as local inmates boarded at other co agencies. Inmate Property Maintains an inventory of the personal property confiscated from inmates during the booking process or received from outside the facility during the term of incarceration. Inmate Money Accounting Maintains a record of all transactions, a balance by day or shift, and an audit trail of all debits and credits to applicable inmate trust funds. Incident/Disciplinary System Records and routes incident reports, and provides a tool for tracking the process and results of disciplinary actions. Commissary Processing Manages all inventory received, as well as inventory issued to inmates and departments. Inmate Programs Automates scheduling of rehabilitation and self-help programs within the institution. Key information is captured to evaluate the programs' effectiveness. Ad Hoc Reporting In addition to the many standard reports provided with CMS, ad hoc report generation is accomplished through third party ODBC- compliant report writing software packages (i.e. Crystal Reports). A variety of custom reports can be created from querying data element combinations and displayed in tabular or chart format. WebQuery WebQuery provides browser -based access to every query and report available in CMS through the use of a PC web browser, allowing users access to the application without installing the complete GUI worksta- tion software. Query and browse capabilities through the WebQuery desktop access documents for retrieving information and reporting. WebQuery returns summary data in response to each inquiry. HTML links are provided that connect the data by searching for visual infor- mation from menus and lists, allowing the user to drill -down for more detailed information. System Architecture To take full advantage of emerging technologies and to provide options to a varied client base, Tiburon's CMS operates under two different system architectures. CMS/Ti operates as a distributed client server configuration on Intel -based processors under Microsoft Windows®. CMS/2000 operates on a Unix -based serv- er supporting MS Windows clients. Both CMS products provide the same robust functionality to the end user. System Architecture: • RDBMS (Oracle or SQL Server) • Standard SQL tools • ODBC compliant utilities • Graphical user interface (Microsoft Windows®) • Data accuracy & integrity • Normalized processing • Drill -down queries • Soundex processing • Context sensitive help • On-line field edits • Multi -tiered security profiles Integrated Interfaces: • Records Management System • National/state/local databases • Mugshot systems • Document imaging systems • Fingerprint systems • Wristband bar code systems • Facial recognition systems -® Tiburon® Tiburon, Inc. Tiburon Business Center 39350 Civic Center Drive Fremont, California 94538 Tel: (510) 792-2108 Fax: (510) 792-2897 ©Tiburon, Inc. 2002 Litho in U.S.A., CMS 01/02 For more information please visit our web site www.tiburoninc.cone 7 C n C: C All tidemarks ere the progeny of their respective owners. Field Automation System for Mobile Dispatch and Automated Reporting E_® Tiburon® Tiburon's Field Automation Mobile Dispatch System (MDS) System (FAS) integrates a flexible The MDS application is a series of forms used for communication and Mobile Dispatch System (MDS) and viewing of dispatches, status changes, messages, forms, and an Automated Reporting System images sent or received from message switch, Computer Aided (ARS) into a simple, easy -to -use Dispatch and Records Management Systems. The MDS uses func- tion keys and status windows to interact with external systems. The package that operates on both status window notifies the user of inbound messages, displays the mobile computers and desktop function key buttons, and shows current date and time, unit ID and workstations to meet the demands unit status. MDS provides the following functions: of law enforcement operations. . Digital dispatching MDS utilizes private and public radio frequency communications to • Emergency notification receive dispatch information, send • Unit and incident status inquiries status changes, and run remote •Local message storage inquiries. ARS supports the collec- • Lists of all received messages for a shift tion of incident data from automat- • Remote workstation display facility ed dictation systems, transcription • Message viewing facility units, and field officers and detect • File transport facility tives on laptop or desktop worksta- • Up to 48 configurable function keys tions. With ARS, the report writing • Up to 9 windows of easily viewable information effort is simplified, the quality of • Icons for quick access to system functions reporting is enhanced and reports • Sound files (*.wav) can be linked to dispatch, status change, are available quickly on a depart- error and new messages ment-wide basis. Automated Reporting System (ARS) The Automated Reporting System utilizes a series of graphical forms Product Highlights plus narrative processing to prepare a report, supplement or cita- tion. ARS provides the same "look and feel" as Tiburon's Records • Integrates digital dispatch, field Management System (RMS) product by using the same data ele- reporting and report control ments, code tables and data edits. Data collection is simplified by • Flexible inquiry forms providing pick -list code tables for most data fields, minimizing errors and maximizing data accuracy. Data entry forms are logical and sim- • Centralizes access to reports and ple to use. Names and addresses can be verified against the RMS supplements database from the field. Officers can prepare a report directly on a • Increases accuracy of reports mobile computer or a network attached workstation or, mobile users can transfer an incomplete report to the station for completion. ARS • Automates workflow and approval provides the following functions: process • Remote name and address verification • Graphic forms with narrative fields • Secured access to reports • Narrative and supplement report storage • Fast narrative text searches Report Control: The transferred report is maintained on the ARS server where personnel with proper security can view, review or print the report. The ARS server facilitates the management of the reports and associated supplements from inception to transfer, report review, final approval, routing, and updates the Records Management System following final report approval. The system tracks and logs every action associated with the report while secu- rity features control access to confidential reports and person information. Report status is recorded throughout the process and printing of a report is logged to a journal file. The following status conditions are tracked and stored on-line permanently: • Supplement number issued • Report in progress • Report uploaded to server • Owner approved • Supervisor approved or disapproved • Report frozen or disapproved by records • Report routed (email nodfication of completed reports) • Report printed (by whom, for whom, and for what reason) 0 System Architecture: • RDBMS (Oracle or SOL Server) • Standard SOL tools • ODBC compliant utilities 7 • Graphical user interface (Microsoft Windows®) • Data accuracy & integrity • Context sensitive help • On-line field edits • Multi -tiered security profiles Integrated Interfaces: O • Computer Aided Dispatch System • Records Management System • National/state/local databases C • Mugshot systems • Automated citation devices C. C Cam; : Tiburon® 0 Tiburon, Inc. Tiburon Business Center 39350 Civic Center Drive Fremont, California 94538 Tel: (510) 792-2108 Fax: (510) 792-2897 OTiburon, Inc. 2002 Litho in U.S.A., FAS 01/02 For more information please visit our web site www.tiburoninc.com Alltta&.k, are,he pm,e,o£ 0e6 rcspemive owners. o