HomeMy WebLinkAboutRESPONSE - RFP - P827 BACKGROUND INFORMATION SERVICES-M FACTUAL DATA
11, 410 1 H
Y
Employment Screening
Services Profile or,
City of Fort Collins
RFP Q. P-827
REFERENCES
Northern Illinois
Dekalb, IL 60115
815-753-6024
Takako Day
University
Los Alamos
1200 Trinity Drive
505-662-5171
Adam Shipman
National Bank
Los Alamos, NM
Or
87544
Carla Bentley
Arrow Financial
7301 N Lincoln Ave
847-557-1100
Renee Fusinato
Services
Lincolnwood, IL
60712
Startek, Inc.
237 22nd Street
970-346-5369
Tammy Dellinger
Greeley, CO 80631
Quicken Loans
2055534-805-7740
Victor Pkwyt-
Kimberly Levy
Livonia, MI 48152
SUB -CONSULTANTS
O Factual Data's does retain Factual Data utilizes the staff and expertise of a vendor
company for certain services. These vendors are either record retrieval networks
or experts in their specific field. For example, a vendor company due to their
expertise and relationship with collection and testing facilities conducts substance
abuse. The use of subcontractors in certain areas of background screening greatly
benefits both Factual Data and our clients by providing local knowledge that we
do not possess. Vendor information is proprietary information.
DISASTER RECOVERY
➢ SYstens and Procedures to Ensure Systems Operation
The types of emergencies covered are as follows:
1. Power outage
2. Loss of local and/or long distance phone service
3. File server failure
4. Loss of connection to one or more of the credit bureaus
Loss of Factual Data's processing systems are not included in this plan, as they are
redundant PC systems that require no special hardware. Because of these factors,
replacing one is simple, and missing one does not constitute a disaster.
10
➢ Power Outage
In the event of a power outage, a natural gas generator will power the Factual Data
Technology Center. The Technology Center contains all computer systems used by
Factual Data clients and Factual Data offices in their communications with Factual Data
Corp and all the computer systems used in the generation of reports for those clients and
offices.
Temporary emergency power is supplied by an APC Silcon Power Conditioner. This unit
powers the data center during transition to the backup generator, and controls the
generator interface. Backup power can run on the backup generator indefinitely.
The backup -recovery system is automatic. 50 minutes of backup power are available via
battery. During the transition period, the APC Silcon system will power up the generator,
and ramp up the load until the generator is taking 100% of the data center load. When
main power comes back on line, the APC Silcon system will transition the data center
back to main power and shut down the generator.
Manual power controls are located in the Electrical Closed, 2nd Floor, Building 1. Bypass
controls are available to bypass the APC Silcon on the North wall of the room. During
bypass, a power source other than the APC unit must be selected. Main line power should
be the only power source selected when in bypass mode.
➢ Loss of Phone and Internet Service
Factual Data Corp. phone lines have redundancy via Qwest OC-3 SHARP (Self Healing
Alternate Route Protocol) service. This provides redundancy to two Qwest central offices
in the event of a local line severance or a central office failure. All telecom connectivity is
provided on this fiber loop.
Internet service is provided through four (4) Internet Service Providers (ISPs). Factual
Data Corp. is autonomous on the Internet, and publishes its own routes. Loss of 3 out of 4
ISPs would not constitute down time to Factual Data Corp.'s customers.
In the event of connectivity failure, all telecom and Internet services must be re-routed to
Factual Data Corp.'s backup facility in Denver, Colorado.
The Factual Data Corp. gateway router in Denver will be re -programmed to publish the
gateway address range through the Denver facility. This will cause all Internet traffic to
flow to the Denver facility exclusively. This is done by loading a stored connection
profile on the Cisco gateway router.
Telecom connectivity is controlled through Sprint. Connectivity is transferred by opening
a ticket with the Sprint SMC and allocating 1001/o of call traffic to the Denver facility.
Factual Data Corp. also has redundant FannieMae and Freddie Mac connectivity in its
backup data center in Denver, Colorado. Cutover to the backup lines is automatic, and
controlled by FannieMae and Freddie Mac respectively.
11
➢ File Server Failure
Factual Data has an on-line backup for all file server data. File server data is mirrored to
backup servers daily and continuously based on the criticality of data. Additionally, a full
system tape backup is performed weekly, and incremental backups are done daily. The
backup tapes are stored off -site. Once per week, file server data is mirrored to the Factual
Data Corp. Denver data center.
In the event of system outage, processing systems in the data center must be re-routed to
access data from the mirror data. Repairs to the affected systems proceed immediately
from 4-hour on -site service agreements. Processing would cut back to primary server
storage during early morning maintenance window.
If data must be retrieved from backup tapes, longer duration is required. Backup tapes
will be retrieved from the vault at the next available opportunity. Vault hours of operation
are 9AM — 4:30 PM MT, M-F. Tape restoration can take as long as 12 hours to restore
primary file server partitions. Restoration of data should cause no systems outage to
customer traffic, as off -site on-line storage of systems and processes exists on a weekly
basis.
➢ Loss of Bureau Connections
Factual Data communicates to each of the bureaus via a high speed digital data service
line. These connections are achieved using an SNA protocol on a Windows NT Server
running Microsoft SNA Server software.
Factual Data has two high speed digital data service lines to each bureau, and a backup
SNA Server machine in order to give complete redundancy to this system in the primary
data center. The backup data center also has a full set of high-speed bureau lines which
can be used in the backup data center, as well as remotely from the primary data center.
Cut -over to the backup repository lines is automatic.
If one of the repositories is down, Factual Data Corp. will return a 2-bureau merged
product, informing the customer of the outage condition. If the third bureau is required at
a later date, it can be merged in the original 2-bureau report easily.
Customers can request a delay of the report generation until all repositories are available.
This setup occurs on a per -customer basis and affects all automated systems.
TECHNOLOGY
O Factual Data maintains a variety of different communications methodologies for
its clients:
O Today, we support dial -up, leased lines (TCP/IP, LU 6.2), X.25, Value Added
Networks (VANS), Virtual Private Networks (VPNs), and SSL-based web access.
O At the desktop, our clients enjoy one of two methodologies:
■ Factual Data provides the user interface in the form of Windows -based
software or browser -based application (Web Application). This methodology
appeals to a wide variety of clients who are not currently utilizing full custom
software for their users at the desktop.
12
O Additionally, we provide a proprietary interface where the client can setup multi -
connection orders and receipts through an XML interface. This interface sends an
XML request of services, and receives an XML response. One of the XML tags in
the response can contain a file suitable for viewing and / or printing in either
HTML or ASCII text format. The return data file format is suitable for population
within the clients proprietary system.
O All Factual Data offices nationwide are on the same proprietary system with the
ability to exchange data from any location via our WAN based at the two corporate
data centers. The diverse geographic location of our corporate branches (see
Attachment A) and each location's cross -trained and FCRA certified staff,
combined with the extensive technological system safeguards outlined below, offer
thorough protection from almost any type of disaster.
O Factual Data maintains two independent data centers operating "hot" with never
more than 50% utilization at either site during normal operating conditions. Each
data center contains a full copy of all computer records and transactions. This
data, if generated at the remote branch sites, experiences a short lag time (typically
30 minutes or less) before it resides at the other data center. Each data center is
capable of standing on its own and maintaining full volume requirements in the
event of a disaster at the other site. Magnetic backup tapes are archived daily and
taken off site. A set of monthly backup tapes is archived to a vault maintained by
an independent law firm.
✓ 28 person development team
✓ Pioneer of information software
and system development since
1986
✓ Custom WindowsTm and Internet
applications for ordering and
report retrieval
✓ Integration options of. dial -up,
lease line, TCP/IP, LU6.2, X.25,
VAN's,
✓ VPN's, XML interface, HTML,
ASCII text format, SSL-web based
N
access
Hot backup Technology Center
opened in Denver June, 1999
Average monthly processing of
250,000 reports
Scalable capacity to 1.5 million reports per month
If it can be done ... Factual Data can do it!
Security and Client System Requirements
O Factual Data's web -based order and delivery system is utilized by all divisions of
13
our company. As a Consumer Reporting Agency, security is critical in the design
and functionality of all our services. Factual Data's web application has received
certification from VeriSign and ICSA.net (Now TruSecure Corporation)
➢ System Operation
O Factual Data's systems are designed to be flexible. Our web -based application is
utilized by the majority of our clients. It provides a fast, secure interface to both
order and retrieve reports. We can customize this system to meet the needs of all
of Client's business units. For example: Walt Client World could use our web
application exclusively while The Client Store could fax in requests for
processing. Results can be returned to The Client Store's headquarters via fax or
the web. We have many clients who fax requests to our processing center and we
can either fax back a report or return it via our web based system. Reports can be
returned to the requester or to another location (Such as the Human Resources
Department or Security). We can provide multiple layers of access for enhanced
security.
LEGAL ISSUES
➢ FCRA Compliance
O Factual Data has a very thorough understanding of the Fair Credit Reporting Act
(FCRA) and its importance in employment screening. Factual Data also
maintains a solid history of being very proactive with regard to the FCRA and its
enforcement. Not only do we insure that every Factual Data employee
understands and complies with the FCRA, but we are also key in shaping the law
via active membership, leadership, and participation in certain national trade
associations (Associated Credit Bureaus (ACB) and National Credit Reporting
Association (NCRA). Both of these groups actively lobby the legislators who
sponsored the FCRA.
O As further testimony, Factual Data was the first nationwide organization to have
its entire staff FCRA Certified by the ACB certification program. Factual Data
maintains strict FCRA compliance policies that include regular training, testing,
and certification of all employees.
O In addition to this, Factual Data maintains membership and leadership positions in
the trade associations that are vital to our industry. Jerry Donnan, Factual Data
President & CEO, was a founding member, Director, and served a term as
President of the NCRA. Marcia Dorman, Factual Data Executive Vice President,
has held several association offices, committee chair and co-chair positions,
including membership on the Executive Board of the ACB.
O Our philosophy is that it is our role to assist and to educate our clients on the
FCRA as well. In order to do this, Factual Data provides a value added feature
called "Factual Does". Factual Does is an electronic forms library that includes
all of the necessary FCRA disclosures fully integrated into our service. These on-
14
line documents are user-friendly enough for clients to customize to meet any local
or internal compliance requirements.
Further, we have an ACB certified FCRA instructor on staff, available to provide
training and FCRA certification for our Client's organization, if so desired.
➢ FTC Complaints
O Factual Data has never been the subject of a complaint to the Federal Trade
Commission
O Factual Data has never been sued for failure to comply with the FCRA, Title 1 of
the Americans with Disabilities Act of 1990 or any other state or federal privacy
laws.
O Factual Data has never been sued for invasion of privacy, tortuous interference
with employment or any other tort or negligence claim arising out of our having
provided background investigation services.
O Many states have laws more restrictive than the federal FCRA. For example:
there are a number of states that require a notarized state form for the use of motor
vehicle records in employment screening. Factual Data will work with Client to
maintain compliance with all applicable state laws.
PAYMENT TERMS AND INVOICING
Factual Data can provide invoices in electronic format. All invoices include:
✓ Applicant's Name
✓ Services Performed
✓ Cost
✓ Who Requested
✓ Department Number
✓ User Defined Tracking Number
Invoices are available from within your secured connection to Factual Data and are
available at any time.
O Factual Data will customize the invoicing process to fit the needs of Client.
Requested customization that fits within the Factual Data business model would
be provided at no additional charge.
15
LIABILITY INSURANCE
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ERRORS & OMISSIONS INSURANCE
A RISK PURCHAWNQ:GROUP
NATIONAL UNION FIRE INSURANCECJAPANY
ie OF PITT$BURGH, PA.
(Hm %W81 ViaOCa p 0
,na•+en�a K Luf SYAVABJUUC TO PAT JUDQN0 MORSETTLEMEN} SMLLNREDUCED gjAMOUNTS INCLUUMOR
LEGAL DEFENSE. PARTNER NOTE TIIAT AMOWNTS INCt "W MR LEGAL DEFENSE $NALL N APFU9D AGAINST Tl
nlnllCTiBLF •YNMR
CERTIFICATE Husta t 2040"
NOTM OF MURANCE
1. Named iosured and Address:.
Factual Data Corp. QW mao
5200 Hahns Pak Drive
Loveland, CO 80536
2. Polley Period: EBecdve-DaN: Deo n ber 1. 1800 Ev albn Dab: rnber 1 2000..
12DI A.M. standard fum4 at Was ta
eddr"t, ofthemed Stsnrod V ac Shown above
1 Limit ofUeblky:
CREDIT REPORTING DIVMIOW
MORTGAGE REPORTING W VISIM
SPCCIAW ZED REPORTING OMSION
$ 2,000 Each Claim
$
2:t10 D AnnualAggrogale
4: DeducNe Amount,
CREDIT: REPORTING OMSXW
MORTGAGE REPORTL40 DMSIONI
SPECIAILIZED REPORTING DMSION
$:7 50o . Each Claim,
S. Sublimit of Ustimty: AndtltisWnfair CompadOaUPdco4:h tp.
$56:000 Each Claim
S Aaprepate
8. AunualPfwnW::s 1j 7.00
7. :Policy and other fame adsehed:
Errol and Omissions Lleb08y Claims -Made Form
Clarice Of Counsel
All melees and inquiries should is addressed to.
National Union Fife I1Nurenee Compalry of PittaWnrgh, PA.
8144 tNainut1*9 Lana, sun& Igloo
Dallas,. TX:78231
17
BUSINESS LICENSE
CERTIFICATE
S, VICTORIA BUCKLEY, SECRETARY OF STATE OF THE STATE OF
COLORADO HEREBY CERTIFY THAT
ACCORDING TO THE RECORDS OF THIS OFFICE
FACTUAL DATA CORP.
(COLORADO CORPORATION)
FILE # 19971072438 WAS PILED I1V THIS OFFICE ON May 06, 1997
AND HAS COMPLIED WITH. THE APPLICABLE PROVISIONS OF THE
LAWS OF. ME STATE OF COLORADO AND ON THIS DATE IS IN GOOD
STANDING AND AUTHORIZED AND CoMpETENT'To TRANSACT BUSINESS
OR TO CONDUCT TTS AFFAIRS WITHIN THIS STATE.
Dated. August 19, 1998
SECRETARY OF STATE
18
MOTOR VEHICLE STATE FEE SCHEDULE
Note: The following fees are directly charged from each state. The
il fee is charged per report, as listed, in addition to Motor Vehicle Price
invoiced by Factual Data Employment Screening.
H
Special Requirements and Notes
State
Notes in blue indicate a copy of specified release form is enclosed which must
i
Indicates there will iti State !i it accompany request
likely be delays from Fee Notes in orange indicate a generic release form must accompany request
the state in returning a', Notes in green indicate unusual special instructions required by state
report
ALABAMA I $5.75!iNone
ALASKA $ 5.00 j Requires 'a state release form signed by applicant.
ARIZONA $ Name must be exactly as it appears on license
;-:-- ---------- -------------- ....... it
IDAHO
ILLINOIS
INDIANA
IOWA
KANSAS
LOUISIANA
MAINE
MARYLAND
MASSACHUSETTS
MINNESOTA
MISSISSIPPI
MISSOURI
MONTANA
$ 11.061j'None
----------
i None
$ 2.20!;i None
$ 10.00ii None
J 4. 0011ttione
$ 5-00N!Signe
$ 3.10 !!None
$ 7.00;!None
..........
... .......
None
$ 4.00:!!: None
$ 6.00!'Signe
$5.00!!None
$ 5.50!1SIgne
............ . ....
$ '4'-., 0- 01i" N- o- n-e-
$ 15.00"SIgne
$ 5.00iiilttlone
$ 5.00 ill None
$ 4.00:!!: None
$ 6.55ii'All pe
$ 2.50 !*!None.
$ 7.001IRequi
=;:= ........ ............
$ i iel I N o- *n,-e-
generic release from applicant including DOB and SSN
release from
generic release from
release from
in the information chain must
a state release form
$ 4.00 H: No Special Requirements
NLURASKA
$3.00iiNone
NEVADA $ 8-00"None
NEW HAMPSHIRE i! $ 7.00!;i! Requires state release form
NEW JERSEY jF::=
!! $ 4.00"PiNone
a release.
and notarized.
and notarized.
TABLE OF CONTENTS
PROPOSAL UNDERSTANDING 3
QUALIFICATIONS
➢ Company background
➢ Number of employees.
➢ Address of corporate office and branch locations. _
➢ Corporate Strategy
➢ Credit Reporting:
➢ Factual Data - Applicant and Employment Screening:
➢ Web -based Solutions:
➢ Application Service Provider (ASP):
BACKGROUND INVESTIGATION SERVICES
t]
6
6
DETAILED SERVICE LIST
7
RELEVANT CLIENT & PROJECT EXPERIENCE
7
PROFESSIONAL CAPABILITIES & STAFF QUALIFICATIONS
8
➢ CHRC Scope of Search
8
➢ Report Accuracy
8
➢ Sample Reports and Future Enhancements
9
➢ Nationwide International Services
9
➢ Hours of Operation
9
REFERENCES
10
SUB CONSULTANTS
10
DISASTER RECOVERY
10
TECHNOLOGY
12
LEGAL ISSUES
14
➢ FCRA Compliance
14
➢ FTC Complaints
15
PAYMENT TERMS AND INVOICING
14
LIABILITY INSURANCE
15
ERRORS & OMISSIONS INSURANCE
16
BUSINESS LICENSE
17
2
NEW MEXICO ii
.50"None
"NEWYORK ___ 11 - - ----- ........
$4.00flNone
.............. 1 ------
NORTH CAROLINA
I $5.00iiNone
P�NORTH DAKOTA ii
$&WlNone
,,OHIO
i� $ 2.00!!None ........................................
:"OKLAHOMA $ 10.00!1 None.
OREGON
$ 3.00:: None.
:PENNSYLVANIA $ 5.00iiRequires a state release form signed by applicant.
PUERTO RICO
$ 1.50None
RHODE ISLAND
$ 16.00 ii None
;'SOUTH CAROLINA
A ....... ...... ji
I $ 2.001 N ne
�SOUTH DAKOTA
11 $ 4.00!!Requires a state release form signed by applicant and notarized.
!TENNESSEE
ii $7.251INone
TEXAS
ii $6.00iiNone
UTAH
$5.75*one
VERMONT
$ 4.00fl None
VIRGINIA
1i $5.001iNone
WASHINGTON
i! $ 4.50:!i Restricted to employers of commercial drivers
and school bus
"drivers. Requires state release form signed by applicant.
VIRG WEST INIA
ii $ 5.00 i!l None
!
WISCONSIN ii $3.00:1,iNone
WYOMING
$5.00!!:None
Prov.
i Canadian
Fee
Special Requirements and Notes
!:ALBERTA
;!1 $ 15.0011SIgned generic release from applicant.
:!BRITISH COLUMBIA$5.001iRequ Ires province release signed by applicant.
MANITOBA
L..........
ii $ 7.00 1 ij Requires province release Signed by applicant.
NEW BRUNSWICK
$ 8.00!! None.
,NEW FOUNDILAND
_146FiTHWEST
$ 115.00-NNone.
----- ---------
$ 10.00!1None.
TERRITORY
NOVA SCOTIA fl
$ 10-00"Signed generic release from applicant.
ONTARIO
ii $0.001iNone.
PRINCE EDWARD
H: $ 15. 00 'ISigned generic release from applicant,
ISLAND
..............
..............
QUEBEC $ 10.001! Requires province release signed by applicant.
SASKATCHEWAN
N $ 1 5.00j!Signed generic release from applicant.
YUKON TERRITORY
............. ...............
H: $ 6.00!'!; Signed generic release from applicant.
RIMINAL COUBUEE SCHEDULE
NOTE: The following fees are charged directly from each court. The fee is charged per court, per search as listed
in addition to the County Criminal price invoiced by Factual Data.
RIMINAL COURT F F SCHEDLII E
NOTE: The following fees are charged directly from each court. The fee is charged per court, per search as listed
in addition to the County Criminal price invoiced by Factual Data.
FLORIDA
—
YVIYL
BAY
$7.00
GADSDEN
_
$7.00
—
HENDRY
$7.00
JEFFERSON
$7.00
WAKULLA
$7.00
GEORGIA
NONE
HAWAII
_
NONE
IDAHO
NONE
—
IOWA
_
NONE
ILLINOIS
RANDOLPH_
$28.00
ST CLAIR
$4.00
--
INDIANA
LAKE
$7.00
KANSAS
_
NONE
-
KENTUCKY
—
CARROLL
$3.00
LOUISIANA
_
NONE
_
MAINE
_____
NONE
MARYLAND
__
NONE
MASSACHUSETTS
____ __
NONE
MICHIGAN
-
-_
ALCONA
$2.00
—
_
ALPENA
_
$5.00
ANTRIM
$5.00
--
ARENAC
$5.00
—_
BARRY
$10.00
—
_
BENZIE
$3.00
BERRIEN
$5.00
BRANCH _
$17.00
CALHOUN
$5.00
CHIPPEWA
_
$10.00
CLARE
_
$7.00
--
DELTA
$5.00
DICKINSON
_
$10.00
GOGEBIC
$10.00
GRATIOT
$10.00
HILL
DALE
$7.00
CRIMINAL COURT FFF SCHFnt u G
NOTE: The following fees are charged directly from each court. The fee is charged per court, per search as listed
in addition to the County Criminal price invoiced by Factual Data.
MAROUETTE
yV.VV
$10.00
_
_
MECOSTA
____
$10.00
-__
MIDLAND
$10.00
MONROE
$5.00
_
MONTCALM
$7.00
-
OCEANA
$5.00
_
OGEMAW
$P.00
ROSCOMMON
$2.00
SAGINAW
$5.00
_
_-
SHIAWASSEE
$10.00
_
ST CLAIR
$10.00
ST JOSEPH
$1.00
- -_
TUSCOLA
$5.00
VAN BUREN
$7.00
W. DISTRICT
$15.00
MINNESOTA
WEXFORD
$1.00
MISSISSIPPI
ST LOUIS
$5.00
MISSOURI
PEARL RIVER
$10.00
ATCHISON
$4.00
MONTANA
_
JEFFERSON
--
_
$10.00
MISSOULA
$10.00
NEVADA
SANDERS
-
$10.00
CARSON CITY
$7.00
CHURCHILL
$14.00
CLARK
$7.00
_
DOUGLAS
$14.00
- - ---
ELKO -
$8.00
--
..____.
NEW HAMPSHIRE LYO
HUMBOLDT
N
$14.00
$7.00
-
HILLSBOROUGH
NEW JERSEY
$10.00
BERG
EN
$3.00
-
ESSEX
$3.00
HUNTERDON
$6.00
CRIMINAL COURT FEE SCHEDUI t=
NOTE: The following fees are charged directly from each court. The fee is charged per court, per search as listed
in addition to the County Criminal price invoiced by Factual Data.
NEW MEXICO
NONE
NEW YORK
--
GENESEE
$5.00
GREENE
$17.50
- - - ---
HAMILTON
$17.50
JEFFEREON
$16.00
KINGS
$16.00
-
__
MADISON
$10.00
-
MONROE
$16.00
-
MONTGOMERY
$16.00
NASSAU
$16.00
NEW YORK
$16.00
ORANGE
$16.00
-
OSWEGA
$20.00
PUTMAN
$16.00
QUEENS
$16.00
RENSSELAER
$20.00
RICHMOND
$16.00
-
ROC LAND
$16.00
-
SARATOGA
$16.00
SUFFOLK
$16.00
TOMPKINS
$36.00
WESTCHESTER
$16.00
--
NORTH CAROLINA
NONE
NORTH DAKOTA _
-_ _-
BARNES
$10.00
BOWMAN
$10.00
_
CASS
$10.00
-
DISTRICT
$15.00
RICHLAND
$10.00
_
STUTSMAN
$10.00
WARD _
$10.00
WELLS
$10.00
-
OHIO
NONE
OKLAHOMA
__
NONE
OREGON
NONE
PENNSYLVANIA
-
DELAWARE
$10.00
FAYETTE
$10.00
LUZERNE
$10.00
RHODEISLAND
NONE
SOUTH CAROLINA
BEAUFORT
$10.00
GREENVILLE
$6.00
SOUTH DAKOTA
_
----
__
AURORA
$15.00
BEADLE
$15.00
$15.00
-
-
BENNETT
_
BON HOMME
$ _ .00
BROOKINGS
$15.00
CRIMINAL COURT FEE SCHED LE
NOTE: The following fees are charged directly from each court. The fee is charged per court, per search as listed
in addition to the County Criminal price invoiced by Factual Data.
BROWN
$15.00
BRULE
$15.00
BUFFALO
$15.00
-.
BUTTE
$15.00
CAM ELL
$15.00
CHARLES MIX
$15.00
CLARK
$15.00
CLAY
$15.00
CODINGTON
$15.00
CORSON
$15A0
CUSTER
-
_ _
DAVISON
$15.00
DAY
Al
-
_
DEUEL
$15.00
DEWEY
$15.00
DOUGLAS
$15.00
EDMUNDS
$15.00
_
FALL RIVER
$15.00
FAULKNER
$15.00
GRANT
$15.00
GREGORY
$15.00
HAAKON
$15.00
HAMLIN
$15.00
HAND
$15.00
HANSON
$15.00
HARDING
$15.00
_
HUGHES
$15.00
HUTCHINSON
$15.00
YDE
$15.00
JACKSON
$15.00
-
JERAULD
$15.00
_
JONES
$15.00
-
- -
KINGSBURY
$15.00
LAKE
$15.00
LAWRENCE
$15.00
LINCOLN
$15.00
LYMAN
$15.00
MARSHALL
$15.00
MCCOOK
$15.00
'MEADE
MCPHERSON
MELLETTE
$15.00
---
- -
-
-
MINER
$15.00
_
MINNEHAHA
$15.00
MOODY
$15.00
PENNINGTON
$15.00
PERKINS
$15.00
_
-
_
POTTER
$15.00
ROBERTS
$15.00
_
SANBORN
$15.00
CRIMINAL COURT FEE SGHEDLLE
NOTE: The following fees are charged directly from each court. The fee is charged per court, per search as listed
in addition to the County Criminal price invoiced by Factual Data.
SHANNON
$15.00
SPINK
$15.00
_
STANLEY
$15.00
SULLY
$15.00
_
TO DD
$15.00
TRIPP
$15.00
_
TURNER
$15.00
_
UNION
$15.00
WALWORTH
$15.00
YANKTON
$15.00
ZIEBACK
$15.00
TENNESSEE
DAVIDSON
$11.00
KNOX
$5.00
_
SHELBY
$5.00
TEXAS
HIDALGO
$5.00
HOCKLEY
$10.00
_
LIMESTONE
SLITTON
$10.00
UTAH
NONE
VIRGINIA
NONE
VERMONT
NONE
WASHINGTON
NONE
WISCONSIN
DOUGLAS
$5.00
DUNN
$5.00
EAU CLAIRE
$5.00
KENOSHA
$5.00
ROCK
$5.00
WEST VIRGINIA
NONE
WYOMING
ALBANY
$5.00
_
CAMPBELL
$5.00
CARBON
$5.00
GOSHEN
$5.00
_
NATRONA
$5.00
—"_
SHERIDAN
$5.00
_
SWEETWATER
$5.00
UINTA
$5.00
PROPOSAL UNDERSTANDING
O The scope of services proposed by the City of Fort Collins falls well within the range of
Factual Data's capabilities. Factual Data currently works with a variety of companies
covering numerous industries and remains familiar with all aspects and current changes
affecting the employment screening industry. Following, you will find more information
about Factual Data's history
QUALIFICATIONS
➢ Company background
O Incorporated in the State of Colorado in 1985. Factual Data was established for the purpose
of providing value added information services nationally to financial institutions primarily in
the mortgage lending industry.
O In late 1986, Factual Data began its conversion from a manual operation to an automated
processing system to reduce labor costs and speed the delivery of credit reporting services
from an average three to four day turnaround to a more aggressive one to two day turnaround
for a typical transaction. In 1986, a single software engineer began work on Factual Data's
software system for mortgage credit reporting. Today, more than two dozen highly skilled IS
engineers are assigned to the development and maintenance of our software and systems.
O Factual Data recognized the need of having national coverage in order to compete for the
larger national accounts and the importance of maintaining a local presence to provide
individualized services. With limited capital resources, Factual Data elected to franchise its
operations to achieve the goal of national coverage. The first franchise, located in Loveland,
Colorado was sold in 1989. In 1992, Factual Data began licensing its proprietary software to
existing consumer reporting agencies (CRAB). Factual Data discontinued selling franchises
in late 1995 and continued to license its software and techniques to existing CRAB through
1997.
O In 1995, Factual Data saw an opportunity to leverage our expertise in the area of information
services and introduced a newly completed employment screening service, Factual Data
Employment Screening. Employers, including our mortgage lending clientele, use Factual
Data services for screening potential and current employees. Background checks include
criminal records, professional license and education verifications, employment and residence
verifications, worker's compensation, driver's license records, financial summaries and public
record information. Substance abuse and psychological testing are provided through the use
of third party services.
O In response to the technological needs of employers nationwide, the Factual Data QuickID
Report was added to the Factual Data services in late 1996. Placed on the client's computer
system, this WindowsTm based software allows the client on-line access to employment and
residence history, social security number confirmation, fraud investigation, and financial and
public records history.
O In May of 1998, Factual Data had a successful initial public offering on NASDAQ (FDCC
and FDCCW). With the funds from this IPO, Factual Data launched its market consolidation
plan, which to date has successfully acquired 26 companies nationwide.
O In Q4-1999, Factual Data released a new Internet based system, which offers even more
flexibility and economy to our clients. With the explosion of the Internet as a vehicle for
expanding commerce, Factual Data is fully prepared to address our client's needs for the new
millennium.
O Factual Data remains alert to the ever -changing needs of clients nationwide. New types of
report ordering and delivery methods provide our valued clients more flexibility, reduced
turnaround time and lower costs. These new products allow employers to obtain reports that
include all elements required to make an informed hiring decision. Because information is
transferred electronically in industry standard data formats, data from reports can be
seamlessly integrated into commercial or proprietary processing systems.
O Every Factual Data employee, at every level of our organization, is Fair Credit Reporting Act
(FCRA) Certified through an education and testing program implemented by the Associated
Credit Bureaus, Inc. (ACB). Through education programs and ongoing meticulous training,
our customer support personnel continue to demonstrate the expertise necessary to exceed the
expectations of our valued clients. In addition, each Factual Data employee undergoes a
thorough background screening process to help ensure proper selection of personnel to handle
Ours and your applicant's confidential information and perform accurate and complete
customer support services.
O The information and report samples included with this proposal provide further information
about Factual Data and the quality of reports and superior service that you can expect. Factual
Data reports have been consistently proven to save our more than 20,000 clients, and their
clients, time and money on each report processed.
➢ Number of employees.
O Factual Data has more than 350 corporate employees in 16 offices located in 11
states. The Factual Data network of licensees and franchisees includes more than 800
employees in 44 offices in 34 states.
➢ Address of corporate office and branch locations.
O The address of Factual Data's corporate office is listed below.
Factual Data Corp.
5200 Hahns Peak Drive
➢ Corporate Strategy
O The Factual Data corporate strategy is to expand upon its founding mission of
converting manual operations in the credit reporting industry to automated processing
systems, providing all of our clients in our Employment Screening and Tenant
Screening divisions with the faster, more cost-effective services we pioneered.
O Factual Data operates three different yet closely related businesses, which are all
governed by the same state, and federal laws and all use many of the same public and
private information components. These businesses are:
(a) Factual Data Employment Screening - Applicant and Employee screening, and
(b) Factual Data Credit Reporting — Credit reporting for mortgage and banking lenders,
and
(c) Factual Data Resident Screening — Tenant identification and qualification.
O We also address corporate strategy in the Factual Data's Qualifications section. With
all three businesses combined, Factual Data processes more than 350,000 transactions
per month through a state-of-the-art technology center.
O Another common thread for these businesses is the information components that
Factual Data acquires from all three credit bureaus (Trans Union, Equifax, and
Experian) and other sources. Factual Data and Tenant Screening divisions acquire
County, State and Federal Criminal records, Motor Vehicle Records, Worker
Compensation Histories, Professional License Verifications, Employment
Verifications, Education Verifications, and Drug Testing. This information is
organized and customized depending on the client's requirements.
➢ Credit Reporting:
O Factual Data is one of the top three specialty consumer reporting agencies in the
United States and one of 12 companies approved to provide credit reporting to Fannie
Mae's Desktop Underwriter® System. Factual Data is also one of five approved
providers of credit reports on Freddie Mac's Loan Prospector® System. Fannie Mae
and Freddie Mac are government -sponsored enterprises created by an act of Congress
which control the transformation of mortgage loans into mortgage backed securities
for almost all United States mortgage transactions. Of the nearly 1,400 potential
consumer -reporting agencies, Factual Data is one of only five companies approved to
do business with both of these organizations.
➢ Factual Data - Applicant and Employment Screening:
O Regarding the history of Factual Data, Factual Data Employment Screening was
launched in 1996. Factual Data and our clients realized that much of the information
an employer requires to screen applicants was already being acquired for the Credit
Reporting business. For example, in 1995 alone, Factual Data provided clients with
more than 500,000 verifications of present and former employers. Factual Data's
investment in technology, in addition to firmly established relationships with the
5
credit bureaus and access to all available public records facilitated the launch of
Factual Data Employment Screening.
O In the first six months of 1999, Factual Data hired additional management staff,
marketing specialists and acquired the highly experienced company and staff of
Employment Research Services (ERS) to focus on large and Fortune 1000 clients.
Factual Data clients benefit from the expertise of experienced marketing specialists
for a variety of markets including, Retail, Manufacturing, High Technology, Medical
and Health, Banking and Finance, and Hospitality and Travel. In addition, our
specialists work closely with Fortune 1000 clients who require unique solutions in
meeting their special requirements.
➢ Web -based Solutions:
O Factual Data has developed an Internet
based application, Factualdata.comT""
which allows Factual Data clients access
through Microsoft's Internet Explorer or
Netscape's Navigator browsers. This
development has established Factual Data
as a leading Application Service Provider
(ASP).
➢ Application Service Provider (ASP):
O As an Internet ASP, Factual Data delivers innovative solutions for moving applicant
and employee information through the recruiting, qualifying, and screening process
providing a more complete hiring process. Factual Data not only provides economic
Internet access to clients but we are expanding offerings that will allow a integrated
approach to taking an applicant from "recruit" to "employee" in a streamlined
fashion. This will result in lower cost, faster, more complete information and an
accelerated hiring process.
BACKGROUND INVESTIGATION SERVICES
O Following is a complete price list specifying turnaround times and level of service.
Please note that statewide searches vary greatly in turn times, cost and accuracy. If
selected as a service provider, Factual Data will work with Client to determine the
best search available for each location. Our programming team can develop a
package of services for Client allowing one -click access to this package.
DETAILED SERVICE LIST
$ 8.00 QuickID Applicant Qualifier: (Immediate Turnaround)
A secure Internet connection providing an instantaneous on-line report:
Includes: Social Security Number Search
Database Residence History
Database Employment History
Fraud Search
Public Record Information
Credit History
$ 3.00 ID Scan Fraud Detection (Immediate Turnaround)
$11.00 County Criminal Search (Felony and Misdemeanor where available) per county
A search of felony and misdemeanor records at the county level
for the last seven years. Average turn around time: 3.5 days
(Additional court fees may apply)
$ 4.00 Colorado State Criminal Search
A computerized, direct search of Colorado state records.
Average turn around time: 4 - 24 hours
$10.00 Database State Criminal Search - per State
A computerized search of online state repositories. There are
gaps in most database records and information available varies
from State to State. Factual Data recommends caution in utilizing
this search. Not available in all States.
$10.00 Federal Criminal Search
Search of the Federal repository.
Turn around times average: 3.5 days
$ 4.00 Motor Vehicle Records Search
An abstract of the driving record from the State of residence.
Some states require notarized release. (Factual Data will provide forms)
(Additional state fees may apply)
Turn around times vary per state
$10.50 Workers Compensation History
Where available.
$ 8.00 Employment Verification (per employer)
Includes: Employment Dates, Job Title, Salary
$ 8.00 Education or Professional License Verification (per institution)
Includes dates of attendance, area of study and degree earned.
RELEVANT CLIENT & PROJECT EXPERIENCE
O Factual Data provides on-line customer support and direct phone support. Factual
Data assembles a "Critical Team" for each large customer rollout. The critical
team consists of a management representative from each department, Sales,
Operations, Technical Support, Programming, Quality Assurance and Information
Technologies. This team will be involved in the initial rollout to ensure complete
satisfaction with our products and systems. To support our clients, Factual Data's
technical support team has eleven members and our customer support team has
four members dedicated to employment screening. In addition, Client will be
assigned a team leader for consistent customer service and a single point of
contact. This account representative is the leader of a processing team assigned to
Client. This provides a scalable customer service solution as Factual Data can
add processing teams as required.
PROFESSIONAL CAPABILITIES & STAFF QUALIFICATIONS
O All factual Data employees are placed through a 45-day training period at which
time permanent employment is conditional. Every Factual Data employee is also
FCRA (Fair Credit Reporting Act) Certified, and maintains certification
throughout their employment.
O Factual Data has been performing the full range of services including (but not
limited to), Quick ID services, Criminal history searches, Federal Criminal
Searches, Motor Vehicle Searches, Workman's Compensations Searches,
Employment and Education Verifications, Professional License Verifications, and
Substance Abuse Testing since the introduction of the employment screening
division.
O Factual Data continues to be the front runner in the employment screening
industry with our instantaneous identity fraud detection product called the Quick
ID, and our newly introduced, "4 Hours or Free" policy applicable to our
employment verifications, education verifications, and professional license
searches.
➢ CHRC Scope of Search
O When Factual Data conducts a criminal history record check at the county level,
we will always include both felony and misdemeanor records if available
regardless of the location of the records. Some locations do not allow the release
of misdemeanor records. We will not charge any additional fee for misdemeanor
records unless the repository charges an access fee.
O Factual Data will always search back at least seven years regardless of the system
in the courthouse. When necessary, this will include a manual search for no
additional charge.
O Factual Data will always search at least as far back past seven years as the
automated court system will allow. There are no additional charges for this
service. If Client wants to search past seven years in a manual system, there will
be a $1.25 charge per year, per court.
O All of our county court searches are physical searches. If records are found and
Client requests docket information, there will be an additional $10.00 charge.
➢ Report Accuracy
O Factual Data strives for the utmost in accuracy in our reporting. Our processors
work in teams to provide customized solutions to our clients. We audit criminal
search accuracy on an on -going basis. We "seed" criminal requests with known
records. Turn time is constantly monitored. We will work with Client to develop
a compliance matrix to assure accountability and accuracy.
0
➢ Sample Reports and Future Enhancements
O Attachment A contains sample reports showing a clear criminal record and a
positive criminal record. In the future, Factual Data intends to receive and deliver
all requests and reports electronically. We expect that our clients applicants will
enter their own information using kiosk's, web sites and electronic rdsumd's.
Factual Data will then return our reports in a format that can be passed through
into the client's Human Resource Information System, thus eliminating all data
entry on the client's side. We are constantly working to streamline our processes
and technology to make our background service faster, more accurate and easier.
➢ Nationwide and International Services
O Factual Data can provide background screening services throughout the United
States, Canada and all US possessions. Our listed references include companies
that request screening services across Canada and the US. If permitted by laws
governing non -US countries, Factual Data does have the ability to conduct
criminal background checks outside of the United States and we do so on a
regular basis. Due to differing laws and political climates outside of the US we
must caution our clients that the information may take longer to retrieve than a
search in the US and will be more costly, depending on the country searched.
➢ Hours of Operation
O All electronic order and report delivery systems and facilities are available 24
hours per day, 7 days per week and 365 days per year. Programming and IT staff
are on -site 24 hours a day. Factual Data maintains customer service staff from
7:00 am to 7:00 pm Mountain time. Client can also request customer service via
email. Factual Data's offices are closed on the following holidays.
Memorial Day Thanksgiving Day
Independence Day Christmas Day
Labor Day New Years Day
In addition County, State and Federal courts are closed on the following holidays.
Martin Luther King Day Presidents Day
Veterans Day Columbus Day
O Factual Data would be happy to consider extended hours / days to meet any
special requirements of our Client's.
V