Loading...
HomeMy WebLinkAboutRESPONSE - RFP - P 863Poudre Valley Hospital City of Fort Collins Proposal # P=863 Occupational Health Services 1330 Oakridge Drive Fort Collins, CO 80525 Phone: 970-495-8450 Fax: 970-495-7664 Rehabilitation and injury prevention services have been enhanced at OHS through the incorporation of the WorkSTEPS Employment Testing Program. WorkSTEPS provides evaluation and assessment of a job applicant's or employee's capabilities correlated with the physical demands of the job he or she is required to perform. The program successfully: Identifies persons who have previous work -related injuries. Assists employers in appropriately matching current employees to safe/appropriate job positions. Expedites rehabilitation and return -to -work post injury through the gathering and documenting of baseline data at the time of hire. E. Emergency and After Hours Care The Emergency Department at Poudre Valley Hospital is the point of entry for emergency care. Open 7 days per week, 24 hours per day, the Emergency Department is a Level II Trauma designated facility. Harmony Urgent Care Center at the Harmony Campus, 2127 E. Harmony Road, provides urgent care services 7 days per week between the hours of 9 am and 9 pm. F. Ancillary Services Complete laboratory and radiology (x-ray) services, including CAT scanner & MR], are available both at PVH and the Harmony Campus. In addition, PVH Express Lab is available at 1020 Doctor's Lane for ease of access to employees receiving lab work for physicals. All lab and radiology reports are available on-line to OHS physicians. These reports are posted immediately following the testing which allows for more timely responses to work -injury issues. V. SCOPE OF WORK Occupational Health Services has two clinic locations in Fort Collins. The north clinic at 1025 Pennock Place is open from 8:00am to 5:00pm Monday through Friday. The south facility is located at 1330 Oakridge Drive and hours of operation are 7:00 a.m. to 6:00 p.m. Monday through Friday. Patients are seen on a walk-in basis for urgent care Monday through Friday at both clinics from 8:00am to 5:00pm. Harmony Urgent Care Center, 2127 E. Harmony Road, is available for urgent care when the OHS clinics are closed. HUCC hours are 9:00am to 9:00pm every day including weekends. Appointments are available for physicals, drug testing, and other services provided by OHS. For emergency care, employees can be seen 24 hours a day, seven days a week, through the Emergency Department at Poudre Valley Hospital. Patients seen initially in the Emergency Department or at Harmony Urgent Care Center who are placed "off work" will be seen in OHS the following business day. When an OHS physician places an employee "off work," the physician will personally contact the Risk Manager to discuss reasons for restriction of work. Occupational Health Services is staffed daily by Level II accredited physicians. Initial injury visits are scheduled for 15 to 40 minutes, depending on severity. All follow-up appointments are scheduled for 15 to 20 minutes. The physician does have the ability to communicate the need for shorter or longer appointments and this request is then built into our computerized scheduling system. Medical records are maintained on -site at the clinic where the patient was treated until the case is closed. Records will remain at the clinic post-MMI for 30 days at which time they will be filed in Medical Records at Poudre Valley Hospital. The individual patient record contains all Division of Workers' Compensation required documentation, including, but not limited to: Colorado Division of Workers' Compensation Form WC M164: • Physician's Initial Report • Progress Reports • Physician's Report of Maximum Medical Improvement (MMI) and Impairment —Closing Report The patient record also contains specialists' reports, rehabilitation progress notes, lab/x-ray reports, and any other information pertinent to the work -related injury. 10 Occupational Health Services follows the Colorado Division of Workers' Compensation statutes regarding the release of medical records. As defined in C.R.S. 8-47-203(1), "... the filing of a claim for compensation is deemed to be a limited waiver of the doctor -patient privilege to persons who are necessary to resolve the claim." Persons necessary to resolve the claim include: • The injured worker/patient. • The payer or insurance carrier. • The employer. • Attorneys representing the injured worker, employer or the insurance carrier. • The Division of Workers' Compensation. • Other medical advisors or medical examiners. Any record that deals directly with the work injury would be retained by OHS. These include: • Any record that deals with secondary problems that have been caused or magnified as a result of the injury. • Any information concerning non -work injuries/conditions that contributes to keeping the injured worker off work or on restricted duty. • Information that a psychiatrist or psychologist has documented regarding a work injury or a worker's inability to return to regular duty. While OHS is aware that workers' compensation medical information is exempt from the new HIPAA regulations, there is enough concern and ongoing interpretation of these guides that PVH will work diligently to assure compliance with both PVH and City of Fort Collins' employee records. This may require changes in the way we currently exchange physicians' dictated reports. At this time, the PVH Compliance Department suggests that OHS send all dictations to the City's TPA, and that that entity distribute these reports to the City Claims Administrator and employee as requested. When OHS is notified that an attorney is involved in a workers' compensation claim, we are required to release all pertinent medical records to the claimant's attorney. Any information released by OHS about an injured worker will be released to both the City and the injured worker's attorney at the same time. The OHS Case Management system provides the client company with one principal contact, a nurse case manager. The system tracks cases from initial visit until the employee returns to work. A written Work Status report (WC M164) outlining an employee's functional gains or losses, changes in work status and/or work restrictions, and prognosis for return to work, will be provided to the employee and to the City Risk Management office. OHS will transmit this information via electronic mail. 11 The Physician's Initial Report of injury, whether the employee is seen in the OHS clinic, the Emergency Department at PVH, or the Harmony Urgent Care Center, is faxed to the claims administrator within 48 hours. This report outlines how the injury occurred, identifies work -relatedness, outlines the treatment plan and work restrictions, and provides the date and time of the next appointment. OHS has a specific procedure for making referrals to other physicians/specialists (see Section Vill, Specialist Referrals). Referrals will be made using the "Specialist Referral List" (Attachment G). The "Consultation Referral Letter" (Attachment H) will identify the specialist, the appointment date and time, and the reason for the referral. Risk Management will be informed of any hospital or facility admission immediately upon OHS's knowledge or recommendation for such a referral. It is the responsibility of the OHS physician to provide all pertinent referral information to receiving physician/specialist, hospitals or other facilities. OHS will provide a wide spectrum of specialty services as requested by Risk Management. These services will include but not be limited to: • Physical examinations • Audiograms • Radiologic services • EKGs • Immunizations • Physical and Occupational therapy • Employment testing to determine range of motion baselines and to assess an individual's fitness for duty. OHS provides computerized ROM/inclinometer testing for complete documentation of back injury or impairment. This documentation follows the AMA guidelines and can be used to identify pre- existing ROM limitations with pre -employment testing, to demonstrate treatment efficacy, and to assist the physician identify Maximum Medical Improvement (MMI). • Pulmonary function testing Occupational Health Services continually orients our physicians to the critical aspects of the evaluation and treatment of work -related injuries and illnesses. Occasionally this orientation includes meeting with risk managers and industrial health personnel from various client companies. These visits, along with tours of the actual work site gives medical providers a better perspective of the specific work performed. Regular case management meetings with client companies are especially instructive for the treating physician. Currently, all OHS physicians are Level II accredited through the Colorado Division of Workers' Compensation. Any new physician employed in the clinic will be Level II accredited or obtain the accreditation within six months of employment. 12 The OHS clinic physicians and/or case managers will meet twice a month with the City and the City's claims administrator to review specific cases and discuss treatment plans. 13 VII. CLIENT COMPANY REFERENCES The OHS client companies listed below have been chosen as references due too the variety of services they require of our program, and because they have some similar occupational health management needs to those of the City. These companies are particularly concerned that they receive cost effective health care, and that the emphasis remain on safety and injury/illness prevention services for their employees and business. Colorado State University Dan Pena Environmental Health Services Fort Collins, CO 80523-6021 (970)491-6745 Celestica Trudy Trimbath 4701 Technology Parkway Fort Collins, CO 80528 (970)207-5245 New Belgium Brewing Company Andy Troccoli 500 Linden Street Fort Collins, CO 80524 (970)221-0524 Anheuser Busch Karen Hirsch, R.N. 2351 Busch Drive Fort Collins, CO 80524 (970)490-4544 Advanced Energy Kody Braistad 1625 Sharp Point Drive Fort Collins, CO 80525 (970)407-6284 Written reference in Attachment 1, others listed have agreed to be available for phone references. 14 VIII. SPECIALIST REFERRALS To achieve the highest quality of care in a cost-efficient manner, OHS has developed specific requirements for referrals. A mutually agreed upon list of specialty providers (Attachment G) will be utilized for all referrals. In a situation where an appointment is not available from this list of providers, OHS will contact the City Risk Management office and request authorization for a referral to an appropriate outside provider. Only OHS physicians can refer; the referral provider/specialist is restricted from making subsequent referrals. If a specialist determines a second specialist's services are needed, the OHS physician is to be contacted so that authorization can be obtained. The referral procedure will be initiated by the OHS physician to the second specialist. The referral procedure is as follows: • The OHS physician chooses a specialist from the City/OHS list. • OHS will fax the completed "Consultation Referral Letter' (Attachment H) to the specialist and to the City. • OHS will send all pertinent medical information (history, radiology, lab results) to the specialist. • The patient must be referred back to the OHS physician for: • Change in work status. • Referral to other specialty services • Final determination of MMI and if applicable, assessment of permanent physical impairment. • Release from care. This procedure must be followed by OHS and by all specialty providers so that the OHS physician maintains control of the case management. Failure to follow these procedures by a referral provider risks their exclusion from the City/OHS specialty list. 15 IX. PRACTICE GUIDELINES Occupational Health Services at Poudre Valley Hospital has utilized practice guidelines and algorithms with good results for a number of years. We often discuss, amend, and modify these working documents to keep pace with changing diagnostic technology, to reflect the standard of care in our state, and to include statutory requirements of importance. Practice guidelines, in general, are driven by presenting symptoms and signs rather than specific diagnoses, because injured workers enter our system with complaints that must be accurately diagnosed before treatment, education, and prevention can be discussed. Situations necessitating immediate medical or surgical attention are emphasized. Our clinical practice guidelines (Attachments J) clearly present current best practices for clinical and preventive care. These guidelines help reduce variance between different practitioners within our system. Emphasis on accurate diagnosis and treatment immediately following an injury is critical, because the degree of similarity between cases and other complicating factors increase over time. MENTAL IMPAIRMENT PROTOCOL A thorough history and physical examination are provided at the time of the initial visit to Occupational Health Services. Prior mental health problems are detailed as part of this history and any current mental health complaints are assessed during the initial visit. Pre-existing mental health problems can be exacerbated by work -related injuries, however the use of mental health specialty care is generally not needed in managing these exacerbations. When specialty evaluation is indicated in order to prevent a work -related exacerbation of the underlying illness, treatment options such as biofeedback, stress management or counseling are considered as part of the effort to control underlying problems. This strategy is effective in preventing delayed recovery and/or mental impairment claims. In the rare event that a work -related injury, illness or trauma predisposes a worker to mental impairment, an aggressive evaluation and treatment protocol utilizing Occupational Health Services providers in conjunction with mental health professionals is undertaken. The goal is to prevent impairment and minimize the effects of a suspected impairment risk. All mental health professionals utilized by OHS are familiar with workers' compensation and work related injuries. These specialists are experienced with the issues of causation, delayed recovery and exacerbation. When a mental health consultant is utilized, the OHS provider will closely monitor and maintain control of the case. Although extremely uncommon, any mental health impairment issues are addressed by Level II accredited OHS physicians in accordance with current 16 Colorado Division of Workers' Compensation Guidelines to include appropriate apportionment for pre-existing conditions. Mental Impairment Treatment Algorithm Causation' evident (eg. witnessed death) psychotic, homicidal, suicidal. I Pre-existent problem Routine History and Physical I Work caused. I Case manage- ment by OHS. ,personal cal ins., or mal physician. IR by Maintenance Rx only as needed. Claim of mental impairment with unclear causation. If W.C. aggra- vation, Rx till back to "pre - injury status". IR by OHS MD (only if meets criteria) Maintenance mlv as needed. Review past medical, speak with personal physician. If not W.C. aggravation. EAP, personal physician, personal medical ins. NoIR 17 X. SUMMARY NOTE Occupational Health Services has delivered locally controlled and responsive occupational health services from a not -for -profit community hospital setting for more than fifteen years. Our mission is to be an independent, viable department within the Poudre Valley Health System and to provide innovative, high quality, and comprehensive care that exceeds customer expectations. We pursue this mission within our vision of being the premier occupational health provider in Northern Colorado. We recognize that you are approached by a variety of providers for occupational health services and we value your involvement in the process of evaluating and implementing health and safety programs for the City of Fort Collins. We are confident that Occupational Health Services will continue to serve you well in maintaining the health of your workforce and in lowering any unnecessary health and safety costs. We truly believe that Occupational Health Services creates a win -win -win relationship between our program, your company, and your employees. We look forward to working with you toward this end. Thank you for the opportunity to respond to the RFP for the City of Fort Collins for occupational health services. We feel strongly that our proposal meets the requirements and intent of the RFP. We anticipate a facility tour and an opportunity to address any further questions regarding this RFP and our ability to meet and/or exceed your expectations. 18 I. EXECUTIVE SUMMARY The City of Fort Collins and Occupational Health Services/Poudre Valley Hospital have developed a strong partnership over the past ten years through the provision of high quality, cost-effective occupational health services for City employees. As the dominant, locally based occupational health medical provider in the Fort Collins region, Occupational Health Services has provided prompt response to the City's needs for early appointments, rapid turn -around of comprehensive dictations, fitness -for -duty assessments, yearly surveillance exams, and on -site physician visits (including in-service presentations). OHS physicians are solely committed to occupational medicine. They are continually updating their skills through internal and external educational opportunities to provide the highest quality medical care. Key points addressed in the content of this RFP include: • Provider staffing under the medical direction of William Milliken, M.D., Board - Certified in Occupational Medicine. Medical staff includes two additional Board -Certified, Level II -accredited physicians. • A 6% discount off of the Colorado Medical Fee schedule for Occupational Health Clinic charges (see Section III, Page 5). • Two dedicated Nurse Case Managers to assure consistent communication with the injured employee and all persons necessary to resolve the claim. • Two clinic locations providing comprehensive occupational medicine, industrial rehabilitation and prevention/employment testing services. • Immediate access to information systems and documentation of services provided within the Poudre Valley Health System. • Network support, via COMPAS — Colorado Occupational Medicine Provider Affiliate System assures access to a statewide database, systems, efficiencies and protocol development. • Computerized tracking of appointments, recheck dates, extent of treatment including lost time, time to closure, case duration and cost, ICD9 coding, etc. (Attachments A) Detailed and timely typed narratives from first visit to closure, with appropriate impairment assessment (if required). ATTACHMENTS U Occupational Health Services 1330 Oakridge Dr. Fort Collins, CO 80525 INJURY TREND ANALYSIS Injury Date Range from 7/1/2002 to 9/30/2002 Far Company ID: FC ICD9 Description 380.10 Infective ptotos externa, unspecified 506.3 Asthma, due to inhalation of fumes 682.0 Ceilulitis/abscess other sites 692.9 Contact dermatitis 727.05 Tenosynovitis, fnger,hand,wrist 727.42 Ganglion, tendon sheath 729.1 Myofascial pain 840.9 Sprain/Strain, Shoulder/arm 844.9 Sprain/strain, knee and leg 845.00 Sprain/sprain, ankle 846.1 Sprain/Strain, Sacroiliac ligament 847.2 Sprain/Strain, lumbar 873.0 Open wound, scalp 884.0 Open wound, arm 891.0 Open wound, lower leg/ankle/knee/calf 918.1 Corneal abrasion 920 Contusion, face and head 923.20 Contusion, hand 923.3 Contusion, finger 924.20 Contusion, foot 924.8 Contusion, multiple 927.3 Crush injury, finger(s) 959.7 Injury, unspec.knee,leg,ankle,and foot 987.9 Toxic effects, gas,fumes,vapors E905.3 Poisoning/toxic react hornets/wasps/bees E906.4 Nonvenomous arthropod bite AVERAGES Light Days Lost Days Duration # Cases Visits CL CO CL CO Of Case Cost I 1 0.0 0.0 0.0 0.0 0.0 100.24 1 4 0.0 0.0 0.0 0.0 8.0 399.04 1 t 0.0 0.0 0.0 0.0 69.0 142.24 2 2 0.0 0.0 0.0 0.0 9.0 251.71 1 2 8.0 8.0 0.0 0.0 15.0 248.68 1 2 0.0 0.0 0.0 0.0 22.0 274.20 1 10 6.0 6.0 0.0 0.0 53.0 876.00 2 6 17.5 17.5 0.0 0.0 28.5 374.54 4 10 6.0 6.0 0.0 0.0 56.8 686.06 5 3 6.4 6.4 0.2 0.2 17.0 282.10 1 II 24.0 24.0 0.0 0.0 52.0 77T44 5 9 23.2 23.2 0.2 0.2 41.0 738.41 1 3 6.0 6.0 0.0 0.0 8.0 42.00 1 2 2.0 2.0 0.0 0.0 2.0 291.64 2 3 2.5 2.5 0.0 0.0 16.0 206.83 1 4 0.0 0.0 0.0 0.0 7.0 356.08 1 3 1.0 Lo 0.0 0.0 3.0 29T70 1 2 6.0 6.0 0.0 0.0 7.0 42.00 2 3 1.5 1.5 0.0 0.0 9.0 124.34 1 3 6.0 6.0 0.0 0.0 8.0 248.68 1 2 0.0 0.0 0.0 0.0 18.0 291.64 2 3 5.5 5.5 0.0 0.0 25.0 249.29 2 3 11.0 11.0 0.0 0.0 3.5 21.00 2 1 0.0 0.0 0.0 0.0 0.5 142.24 2 2 0.0 0.0 0.0 0.0 5.5 142.24 1 1 0.0 0.0 0.0 0.0 0.0 110.02 11/13/2002 Page I ForCompanylD: FC ICD9 Description Total Number of Cases: Avg Duration of Case (Days) Avg Number of Visits: Avg Cost per Case: Occupational Health Services 1330 Oakridge Dr. Fort Collins, CO 80525 INJURY TREND ANALYSIS Injury Date Range from 7/1/2002 to 9/30/2002 I AVERAGES I Light Days Lost Days Duration # Cases I Visits CL CO CL CO Of Case Cost Clinic Totals 45 Clinic Company 21.8 Avg Light Days per Case: 6.8 6.8 4 Avg Lost Days per Case: 0.0 0.0 $ 341.53 NOTE: This report includes only closed cases. The duration of case is calculated from the date of injury to closure date of case. 11/13/2002 Page 2 ALPHA LIST For 11/12/2002 through 11/12/2002 Patient ApptDate Company SSN Ini. # Ina. Date Med. Rec. # With Type 11/12/2002 FC 06000040" STAR PHY 11/12/2002 FC iMmommMr9 2 01/28/2002 1004773 BAW OHP �rrror�➢a�ii 11/12/2002 FC 1 10/23/2002 1142165 MILLN RE 11/12/2002 FC --- -- -- 4 05/01/2002 1123894 MILLN RE 11/12/2002 FC 4 05/01/2002 1123894 DH OHO 11/12/2002 FC oMged"& 4 10/23/2002 1134573 PPB OHP iilfi�aaa�� 11/12/2002 FC agM@Yfil 2 10/16/2002 1466669 STAR REO 11/12/2002 FC Aionfifidiil 3 07/29/2002 1375034 DH OHO 11/12/2002 FC 48*041 M 3 10/01/2002 1047662 MILLN RE 11/12/2002 FC "0040mm" NURSES UDC 11/12/2002 FC dalawbow 1049919 STAR PHY 11/12/2002 FC fia iamidw 2 02/14/2002 1009068 DH OHO iiiaaiaiaaw 11/12/2002 FC Oklo boOM NURSEN UDC 11/12/2002 FC dfa&Wkl *w 1242732 PPB FCE Pdnted:11/13/2002 12:16:OOPM Page 1 Z�7 POUDRE VALLEY HEALTH SYSTEM 1024 South Lemay Avenue Fort Collins, Colorado 80524-3998 (970)495-7000 w .pvhs.org November 11, 2002 James O'Neill,11, CPPO Director of Purchasing and Risk Management City of Fort Collins 256 West Mountain Avenue Fort Collins, CO 80521 Dear Mr. O'Neill: It is with great pleasure that Poudre Valley Hospital submits a response to your proposal for the continued provision of occupational health services for the City of Fort Collins. Poudre Valley Hospital's full service comprehensive occupational health program concentrates not only on injury management and aggressive case management, but also on prevention and wellness. Another key dimension of our program is the high priority we place on communication between the hospital and the employer assuring the best possible medical care for the injured employee. We are committed to delivering the most convenient, cost-effective, highest quality care to the City of Fort Collins for occupational health services. In order to accomplish this goal, services are now provided at our south location on Harmony Road, and our north site located at Lemay Avenue and Pennock Place. After hours, care can be obtained at the Harmony Urgent Care Center or Poudre Valley Hospital Emergency Department. All sites are fully educated and integrated to meet your and your employees' needs. The mission of our two organizations is very similar. We both strive to provide innovative, high quality, and comprehensive services that exceed our customer expectations. As a show of our interest and commitment to delivering cost-effective care, we are including a discount rate for occupational health services of 6% within the body of this proposal. Should you have any questions, please do not hesitate to contact Jill Fitzgerald or David Sutton at 495-8450. Poudre Valley Hospital looks forward to continuing our rewarding relationship with the City of Fort Collins as its designated provider for occupational health services. Sincerely, raigXins Vice President Ambulatory & Support Services CL/jak 0 2002 Year in Time d!7 I'OUDRE VALLEY HEALTEI SYSTEM Farf C���Ilin.. COlui;ul�, J]", I-g Poudre Valley Health System Board of Directors Thalne Michie, Chair James Davidson, Jr., MD, Vice Chair Tom Gleason, Secretary/--reasurer Rulon Stacey, President/Chief Executive Officer Frank Carson, MD Melvin Cruger Nancy Hartley, Ph.D. 24 7 3 www.pvhs.org/pvhs/leadership Susan Kirkpatrick, Ph.D. Beryl (Brownie) McGraw William Neff, MD, Chief of the Medical Staff Laurie Steele Nicholas T. Yobbagy Senior Management Team Rulon Stacey, President/Chief Executive Officer Margo Karsten, Chief Operating Officer i Stephanie Doughty, Chief Financial Office, Linda Gesick,Vice President, System Development Craig Luzinski,Vice President, Ambulatory & Support Services Kevin Unger,Vlce President, Planning & Strategic Development Poudre Valley Health System We Are Poudre Valley Hospital Heart Center of the Rockies Regional Neurosciences Center Regional Orthopedic Center Regional Trauma Center Harmony Ambulatory Surgery Center Harmony Cancer Center Harmony Cardiac Catheterization Lab 4armony Clinical Lab Harmony Imaging Center Harmony Urgent Care Center Cardiac Rehabilitation Orthopaedic Center of the Rockies Outpatient Surgery Center Mountain Crest Behavioral Healthcare Center gamily Medicine Center Jccupational Health Services Rehabilitation Services Breast Diagnostic Center Centre Avenue Health & Rehab Facility Sleep Lab & Neuro Lab Aindsor Medical Center Poudre Valley Hospital Foundation Aspen Club Healthy Kids Club www.pvhs.org Hospital Relationships poudre Valley Health System works closely to coordinate services and patients' care with hospital officials and physicians at: Estes Park Medical Center Haxtun (Colo.) District Hospital Ivinson Memorial Hospital (Laramie, Wyo.) Kimball County (Oshkosh, Neb.) Hospital Memorial Health Center (Sidney, Neb.) Morrill County Hospital (Bridgeport, Neb.) Sedgwick County Hospital (Julesburg,Colo.) Yuma (Colo.) District Hospital Two Separate Organizations Poudre Valley Health System and Poudre Health Services District District Board How It Works nd our clinics are part Poudre Valley Hospital, Harmony Campus, aof Poudre Valley Health System, a private, not -for -profit corporation. PVHS and the Poudre Health Services District are separate organizations, and have their own boards of directors and employees. -term lease with the Health District. The lease began May 1, 1994, PVHS runs the hospital under along when PVHS and the Health District became separate. PVHS and the hospital do not receive property tax revenue. A Few Key Differences Poudre Valley Health System Poudre Health Services District Property Tax Revenue • No Property Taxes Public Private Appointed Board of Directors Hospital, Outpatient, Clinic Services Leases PVH Building Founded 1994 Under IRS Regulations 24 7 Elected Board of Directors Health Van, Clinic, Dental, Outpatient Mental Health Services Owns Hospital Building and Land • Founded 1960 Governed by State Law No Text II. QUALIFICATIONS OF FIRM AND STAFF A. Poudre Valley Hospital Fact Sheet and Guide (Attachment B). B. Occupational Health Services Poudre Valley Health System offers a comprehensive occupational health program designed to assist the employer with the treatment, management, and prevention of work -related injuries or illnesses. We take an aggressive approach to identification of work -relatedness in an injury situation; then immediately establish a highly directed and case managed treatment plan. The program's approach is to implement strong, consistent case management early in the treatment of the injury. Our goals are to deliver prompt, quality care to injured workers, to communicate with our client companies so that they are informed at each stage of the treatment process, to return injured employees as quickly as possible to their pre -injury work status, and to provide area employers with additional assistance in the areas of prevention and pre -placement services. Established in 1987, the Occupational Health Services department of Poudre Valley Hospital has grown in response to the needs of area businesses. Under the direction of a full-time Board Certified Occupational Medicine Physician, the program is designated a preferred provider by a number of workers' compensation insurance carriers. Membership in these preferred provider networks is based on our ability to demonstrate quality care, to provide cost-effective treatment, and to manage the case effectively to closure. As a member of Pinnacol Assurance's SelectNet provider network, OHS has demonstrated a consistently high level of performance as evidenced by Pinnacol's annual report card. This report compares OHS with other similarly sized providers in the Northern Colorado region. It shows our strength in containing costs for employers in the network, as well as in returning employees to work. OHS would be allowed to share this report in its entirety, if requested. Occupational Health Services with Poudre Valley Health System is solely in operation to provide occupational health services to area employers. An estimated 65% of the OHS volume is management of job -related injuries. The remaining 35% of the OHS business is in provision of other occupational specialty procedures such as pre -employment and DOT physicals, immunizations, drug screening, and employment testing. Occupational Health Services is an affiliate of COMPAS — Colorado Occupational Medicine Provider Affiliate System. Inclusion in this network for occupational health services will mean access to a statewide 7 Poudre Valley Health system: Year in Review PVHS has been through the busiest period in its history.The health system opened project Harmony Campus for outpatient care in 2000, and embarked upon a remodel Poudre Valley Hospital. The hospital now offers new nursing units, including many private rooms for patients and comfortable waiting areas for families. The nursing care has been recognized by the American' Nurses Credentialing Center, which designated PVH.' as a "Magnet Hospital." At the time of the award, PVH was the 18th hospital nationally and the first In the Rocky Mountain region to receive it. In addition,, PVH was named a"Top 100"orthopedic hospital. In 2000 PVHS had costs for commercial and managed; care insurance patients that were lower than the average prices at hospitals in Denver and along the Front Range, according to the Colorado Health and Hospital Association. "The fact that we can provide high quality care at a lower cost is due to the com- mltment,training, and quality of our employe es and local physicians," Stacey pointed out. (see story on page 26) "Health care In our service area of northern Colorado, southern Wyoming and southwestern Nebraska has been in great demand," said Rulon Stacey, president and CEO of the health system. In 2001, PVHS provided care to 15,091 inpatients. There were 2,448 babies born. Our ambulance crews provided 6,519 patient transports, and 41,934 people were cared for in our Emergency Department. "Those numbers reflect the quantity of our service, but the real story Is the high quality of the care we provide at one of the lowest costs in Colorado;" Stacey said. 24 7 Some recent highlights include: Discussions with North Colorado Medical Center in Greeley about a possible partnership. Those talks continued this year. Harmony Campus' continued growth since its opening two years ago. An Urgent Care Center and Cancer Center were opened,joining Cardiac Rehabilitation, Harmony Imaging Center, Breast Diagnostic Center, Ambulatory Surgery Center, Clinical Laboratory, and Cardiac Catheterization Lab. Harmony also includes offices for dozens of physician practices. The PVH Foundation's continued progress in raising an endowment for long-term financial support for the Children's Clinic. The funding will allow the clinic to increase the number of children it serves from lower income families. The PVHS'and Salud Family Health Centers' initiative that qualified the Children's Clinic and Northside Health Center for additional funding, allowing the clinics to expand services. PVHS donated $1 million to the initiative. Salud took over operation of the clinics this spring. More intensive preparation for bioterrorism attacks and community disasters after 9/11. The community responded to the September attacks with increased blood donations and volunteering (see story on page 14). PVHS'Mountain Crest staff counseled those in the community who needed assistance. PVHS agreed to repay the U.S. government about $952,000 related to unintentional billing errors for patient services at the Family Medicine Center. PVHS had informed the government when the errors were discovered in 1998. One-third of the repayment represented interest; the other two-thirds reimbursed the government for its original payments. PVHS web site (www.pvhs.org) expansion with resources community members can use to improve their health. New items include the nationally -certified LaurusHealth service; physicians' articles on the Health Report page; Web Links to other sites; and Patient Info Resources, electronic versions of many of our printed patient education notebooks. The launch of an online service, Health a -News, with news articles and a calendar of local health events. Free subscriptions are available at www.pvhs.org/news/healthenews. Continued expansion of the Healthy Kids Club program for students in Fort Collins, Windsor, and Loveland. The Aspen Club's growth to more than 1 1,000 members. Its free or low-cost services include screenings, health education classes, and social activities. Aspen Club is for people 50 and older. "All of us at PVHS try to be caretakers who help you achieve and maintain the best possible health," Stacey said. "Thank you for the opportunities you've given us to do that,' 24 The Future: A Second Hospital The rapid population growth in Fort Collins and other parts of northern Colorado, southern Wyoming, and southwestern Nebraska has created a need for additional medical facilities — specifically a second hospital in or near Fort Collins that is accessible to residents of the region. The health system began studying options for a second hospital in 2001. Construction could begin in 2003. In addition to offering a variety of medical services, the second hospital will increase the number of beds beyond the 235 at Poudre Valley Hospital.. "We've reached the point where population growth is starting to outpace available medical services," said Rulon Stacey, president and CEO of PVHS. "Our goal is to develop a second hospital that, along with Poudre Valley Hospital, Harmony Campus and other PVHS services, will meet the short- and long-term needs of our communities." Diabetes 101: It's Your Life Kathryn Velasquez, who went back to school as an older adult and taught community college classes, finds herself still learning at age 66. This time she's learning how to stay healthy and take care of a chronic illness. Her teachers are her doctor, nurses, and a dietitian. And like many younger students, Kathryn finds that how much she learns depends on her attitude. How good she feels and how long she lives depend on It. "I'm accepting my diabetes and learning to live In partnership with it, instead of at war with it," she says. "I know now that I don't have to give up to give in and accept it" Diabetes hasn't always been an easy lesson. "There was a time when I was bitter. I was in denial;" Kathryn remembers. Her doctor at the Family Medicine Center, Donna Sullivan, helped change her mind. "She led me down the path;' Kathryn says. "She said,'You're going to die. I want to help you, but I don't know if I can: "I had to be ready to do it for me. I'm such a rebel — you can't tell me what to do,"a feistiness she's had since she was a young girl growing up on a farm in Missouri with her father and grandparents. In her lesson, Kathryn has learned details about how to improve her health by keeping blood -sugar levels normal and eating balanced meals. She's had the help of a nurse and dietitian in the Diabetes Management program at PVH. 3ut as it often does, diabetes has complicated things. She's had surgery to repair damage to the carotid artery in her neck, and physical therapy to help her egain her balance since she had a toe partially amputated. "You don't always realize what a com- plicated piece of equipment your body is," says the `ormer neighborhood leader in the Buckingham area of Fort Collins. "Now I have to think about it when I walk, It doesn't come automatically anymore. - But Kathryn has persevered, and Dr. Sullivan recognizes ner effort, "We've worked together for nearly 10 years, focusing on the things she could do, and making gradual changes,"the family practice physician says. "She's a delight and our relationship reflects the reasons I'm still a happily -practicing physician. Kathryn makes the effort to help herself, asks great questions, brings in ideas from outside sources, and trusts my opinions," Dr. Sullivan says. "I think I'm doing pretty well, now that I realize what's going on with the diabetes," Kathryn says. 1 try to ,have a goal every day. When life gets precious to you, like mine is now, I can look back and say I did it." "Melissa (her nurse) and I feel like we're part of Kathryn's family, " Dr. Sullivan remarks. "We've been together through some good times and not -so -good times. We make a good team and we care about each other. That makes it all worthwhile. - Family Medicine Center FMC offers general medical care for people of all ages at its clinic two blocks north of Poudre Valley Hospital, FMC's services include Poudre Valley Prenatal, which gives pregnant women and their babies -to -be a healthy start; Counseling and Wellness Services, which offers individual and family counseling; pediatrics; medical acupuncture; and biofeedback. FMC accepts most government and private insurance; it also provides care for those in the community without insurance. FMC trains 18 resident physicians in family medicine, guided by its faculty and assisted by physicians in private practice in Fort Collins. The faculty includes physicians, a psychologist, a licensed marriage and family therapist, a pharmacist, and a health promotion coordinator. The program's graduates include many physicians who practice in Fort Collins and in rural communities around Colorado. FMC is celebrating its 25th anniversary this year The program is accredited by the Accreditation Council for Graduate Medical Education. www.pvhs.org/clinics/family For information call (970) 495-8800. Diabetes Management Services The American Diabetes Association has recognized PVHS' Diabetes Management program, based on the ADA's national standards. The program was established in 1975. PVHS'staff of certified diabetes educators provides individual and group education and counseling for adults and children with diabetes. The staff includes nurses and dietitians. They teach morning, afternoon, and evening classes to help People learn how to stay healthy and take care of their illness. www.pvhs.org/health/classes.php3 For information call (970) 495-8205. A Timely House Call Most often, Zela Honea's regular health care appointments in her living room have hPPn mutine visits. But not always. in February, Zela, who is 83, developed a mysterious and potentially dangerous condition in her left hand. It quickly spread into her wrist and arm. When Deborah Bayliss, Zela's nurse case manager, came by three days later for their scheduled appointment, her left hand and forearm had become swollen, red, and painful to touch. At Deborah's urging, Zela went to the Emergency Department at Poudre Valley Hospital. Treated as an infection, her condition cleared up with intravenous and oral antibiotics. She also saw several specialists to help complete her treatment. "My hand is much better now,"Zeta says. "The pain is gone, although the hand isn't quite as strong as it used to be. They told me I could have died from it, so I'm just very glad I got help so quickly." Zela has lived in far-flung parts of the United States, from the Pacific islands of Palmyra and Hawaii to Alaska, Oregon, Virginia, and Maryland. The moves were part of her late husband Leo Sr.'s work with the National Bureau of Standards and its W WV time and radio transmitter, which he helped set up near Wellington. And her life has had its exotic moments. In addition to the places where the family lived, the occasion of the birth of her son, Leo Jr., on Palmyra in 1947 was marked with a special memento from a U.S. Navy physician who noted that the delivery was believed to be the first recorded on the atoll. Zela's three daughters were born in Hawaii, Oregon, and Maryland. But now she stays put and lets Deborah come to her north Fort Collins home of 36 years. Deborah visits Zela every two weeks as part of Community Case Management's services. "She takes my vital signs and checks out everything to make sure I'm doing okay,"says Zela, who is the second person in her family to use the Case Management program. Deborah first got to know Zela when she was helping Leo Jr. with his recovery from an auto accident in 1999. Last year Zela called the Case Management office for help with insurance coverage and medical care. "She needed to change doctors because her insurance was changing, and she wanted to make sure she would still be covered," Deborah says. Zela's new doctor, Roger Bermingham, MD, had also been her son's and her husband's physician. The Case Management program's advanced practice nurses and medical social worker make home visits and provide other assistance to PVHS clients who don't qualify for traditional home health services. The program is a community benefit provided by PVHS. "It always gives me a lift to see her," Zela says of Deborah's visits. "She's interested in me, and I know she's there for me. I can call her if I need her. It's been a great help." Community Case Management The program, which is in its eighth year, serves PVHS clients who live in Larimer County and the Windsor area. Case managers help with such issues as physical health problems, pain management, home safety evaluations, safe medicine use, education on specific illnesses and treatments, stress management, emo- tional support, and assistance in finding other resources,such as community and church programs. For information call (970) 495-8554. Giving & Receiving Helping each other. Giving our friends and neighbors better health. Or life. Community involvement forms the foundation of our Blood Center, Bone Marrow Donor, Organ Donor, and Volunteer programs. Donor and volunteer support make those programs possible. It's about people helping each other. Those programs have succeeded over the years during "normal" times. And then there are extraordinary years, like the one we experienced last year. After 9/1 1 more people called to volunteer. And many, many more called -and came in - to donate their blood. It was an almost overwhelming response. Garth Englund Blood Center Last year,volunteer donors contributed 7,783 units of blood or platelets for patients for their surgery or other treatment, reports blood center supervisor Tonya Winder. Typically, the blood center has about 600 donors each month. In September 2001, we had 777 blood donations, and the following month we counted 871 units that community members gave. We appreciate your generosity! To become a new donor, check the requirements and sign up online. www.pvhs.org/services/blood—donor-php3 For information call (970) 495-8705. Rocky Mountain Marrow Donor Center Last year, the center registered 536 new volunteers in an international database for potential bone marrow transplants. Two of the center's volunteers actually donated their marrow to others in 2001. That makes a total of 33 donations since PVHSjoined the National Marrow Donor Program in 1988. Unfortunately, one of the 2001 recipients died; the second, an infant, was said to be doing well, notes program coordinator Joanne Coolman. Marrow transplants — infused through an IV line like blood — are used most often to treat leukemia. To be registered in the international donor database, volunteers complete a health questionnaire and give a sample of blood. For information on marrow donation call (970) 495-8708. Organ Donor Services During 2001,83 people who died at Poudre Valley Hospital gave a gift that helped others live, reports Lari Walter, a nurse who coordinates PVHS'organ and tissue donor program. The patients donated theirorgans, bones, tissue samples, or their eyes to people around the country who needed a transplant. Organs and tissue are removed after death in specialized surgeries, at PVH;the transplants are performed at designated i medical centers around the country. l A national shortage of donated organs has been a fact of life for many seriously ill people on transplant lists. Please consider becoming an organ and tissue donor. Donors can be of any age; there are a few medical exclusions. You can sign up on your Colorado, driver's license or by filling out a donor card. Volunteers Program Last year, some 800 community members volunteered to work at Poudre Valley Hospital, Harmony Campus or one of our clinics. They donated 78,407 hours of their free time helping patients, visitors, and staff, volunteers director Nan Walters reports. They were adults,college,or high school and junior high students. They visited patients and families, delivered flowers, conducted tours, worked in our Gift and Thrift Shops, raised funds for patient care programs, and worked on clerical projects. The Volunteers program also helped people fill out living wills, made reservations ! 1 for out-of-town families at one of our"partner" motels, ,—, and arranged for pet therapy and clown visits to cheer patients (and staff, too!). ^' For information call (970) 495-8580 or go to www.pvhs.org/volunteer and send us an e-mail. We appreciate your interest! --"'NE1M11OILY venefit During 2001, PVHS provided $25 million in free or subsidized services to the people of Fort Collins and other communities. These included charity care for patients, health classes and screenings, support for local medical research, physician education, and subsidized care for people in the Medicare, Medicaid, and Colorado Resident Discount programs. In 2000, the PVHS "community benefit" totalled $ 75.7 million. An increase in the value of services for Medicare patients accounted for the change from 2000 to 2001. Here are some ways that PVHS services benefit the community: Family Medicine Center. A program to educate and train family practice physicians, FMC is a health care resource for people without insurance and those served by the Medicare and Medicaid programs. About 20% of people who use FMC are uninsured. Health care is provided at reduced or no cost. Financial counselors help patients by identifying programs they are eligible for. FMC also accepts patients with insurance. "Strap and Snap" Program. PVHS Healthy Kids Club >taff provides more than 2,000 elementary -age students with bike helmet safety education. Helmets are offered ree to children in need, thanks to the support of he Colorado State University Alumni Association. lelmets are distributed by the City of Fort Collins rnartTrips office. Cardiac Rehab Program. This is an exercise and rehabilitation program for people with heart disease. Follow up studies at three and six months after completion of cardiac rehab show that all participants have improved their"Met level,"which measures the energy the body needs at rest. Patients'average Met levels increased to 2.4 in 2000 to 3.0 and higher in 2001. Community Case Management. This program serves health system clients who need assistance from community programs, and whose health puts them at high risk for future hospitalization. The nurses and social worker focus on people with chronic illnesses or those with preventable problems, who have limited financial resources and don't qualify for home health services. The community case managers helped 396 area residents, and made 4,836 home visits in 2007. C. database, enhanced efficiencies through adoption of "best practice' models, and participation in a physician network focused on development of treatment protocols to improve outcome for workers' compensation injuries. Qualifications of the Staff Poudre Valley Hospital, as a JCAHO a employee credentials upon hire, and ongoing competency for all staff. Yearly safety training as well as job specific essential functions and critical job skills. Physicians: Medical Director: ccredited institution, must verify assume responsibility to assure standards are established for life professional competencies for Bill Milliken, M.D., MPH, MRO (Attachment C) Occupational Medicine, Board Certified Staff Physicians: Donna M. Brogmus, M.D. (Attachment C) Family Medicine, Board Certified (Currently completing coursework toward board eligibility in Occupational Medicine.) William M. Basow, M.D. (Attachment D) Family Medicine, Board Certified Physician Extender: Linda Boylan -Starks, NP-C, MSN (Attachment D) Nurse Practitioner, Certified Nurse Case Managers: Mary Davidson, R.N., COHN (Attachment E) Mike Asmus, R.N. (Attachment F) community Health Activities Healthy Kids Club outreach For the past four years, in ea PVHS community wellness, d safety Program has provided h, activities for elementary -age children in Fort Collins, d. Our goal Is to teach Windsor, and Lovelan good health habits early, and to encourage family involvement. We typically serve about 300 youngsters each week through after -school programs, "Health Break" activities, and the City of Fort Collins "RAD" Van program, Laurie Zenner,the program coordinator, trap reports. Many kids have also attended oou SSwim and Snap" bike -helmet -safety programs, Smart" classes, and our summer activity programs. In addition, more than 400 kids participate In the annual "Healthy Programs Kam Run Sactivities for juniorhas high sponsored p 9 and kickboxing. d nts such as cooking, yoga, stu e e success Of Community collaboration is a key tothe a partners who help Healthy Kids Club, and os 'bleTethe City of Fort Collins make our programs p departments, Parks and Recreation and SmartTrips r School District, th Poudre School District, afe Kids1CoaWnds�tion,t State Exercise and Sp he Colorado e Latimer County Sports Science and Food Science State Edepartments, the Colorado State and Human Nutrition dep Thanks to all of you! Alumni Association,and Base Camp. For information call (970) 495-7511. Aspen Club Membership climbed again in our highly popular program for those who are 50-plus. The Aspen Club signed up 515 new members last year, ending 2001 with 11,033 members. Programs and services attracted 14,563 participants, says Jill Taylor, the Aspen Club manager. Here are a few ways that Aspen Club programs served its members: 2001 Community Skin Cancero creeenings notlude 195 members participated apa community residents) 92 had a cancerous or precancerous condition and were referred for follow up Colorectal Cancer Screening . 415 members participated . 8 with positive screening results underwent a colonoscopy Kmart Pharmacy Discount Card their Members filled 6,075 prescriptions using66 Kmart discount and saved a total of $.41,1.7 over Kmart's "usual and customary price. Medicare Counseling The Aspen Club staffa elped 472 clients with Medicare benefits, p I d other insurance issues. Exercise Classes a, and 312 membersjoined us forTai Chi,yog other exercise classes. wwv,.pvhs.org/cOml"inity/aspen 8560. For information call i ) Wet) Resources d wellness resources to Its PVHS added health an web site. The new features at www.pvhs.org include: _ Lauu�se a ewh' and fe tcertified resource that ulres stories, an encyclopedia and illnesses, and a listing of hundreds of conditions ais accredited by the American of medicines. nd ill Accreditation use lth( us ontheir are isweb site�re than 80) hospitals Patient Info Resources, with seven electronic versions of printed notebooks on childbirth, heart disease, kids' surgery, and orthopedic and neurosurgery. Health Report, an archive of articles published since 1999 in The Coloradoan, Parent Magazine, and HealthAware, PVHS' quarterly community newsletter Web Links, a page of links to health -oriented web sites I:ommunity Health Classes Area residents attended 21,853 hours of communh classes through our Education Services Department; almost half of hwere and (ly Eucation their children.lasses for parents, parents -to -be, Check classes at vt,ww.pvhs.org/health/classes.phr Supporting Community Health For more than a quarter century, the Poudre Valley Hospital Foundation has worked with local donors to improve the well-being of people in our community. The PVH Foundation uses community gifts to create partnerships that help local residents lead healthier lives. During 2001 our friends and donors helped us raise The PVH Foundation Board of Directors nearly $1.5 million to accomplish that goal. The Foundation supported affordable health care Clayton E. Hartman, Chair for uninsured families through the Family Medicine Averil Strand, RN, MSN, Vice -Chair Center and Northside Health Center, for uninsured pregnant women through the Poudre Valley Prenatal Margaret (Meg) Brown, Secretary/Treasurer and Prenatal Plus programs, and for uninsured kids and young adults through the Children's Clinic. John Conway The Foundation also supported prevention programs that are designed to create lasting change. Prevention programs give people the tools and services needed to help maintain good health --something we often take for granted until it's lost. Please call the PVH Foundation at (970) 495-7400 to find out how we can work together to help ensure our community remains one of the best - and healthiest - places to live, work, and raise a family. Larry D. Kieft, MD Dennis Houska Susan Morehouse Roger Sample Rulon Stacey, PVHS President/CEO Ruth Lytle-Barnaby, PVH Foundation Director Lri POUDRE VALLEY HOSPITAL v FOUNDATION For details visit www.foundation.pvhs.org Quality Initiatives Medical Research Studies Local residents, physicians, and PVHS take an active role in national medical research project s, which bring the community proposed new medicines and other treatments. In 2001,the health system's Institutional Review Board approved 67 new research studies, with 51 of them in various oncology trials sponsored by the National Cancer Institute. The IRB renewed another 110 existing research studies last year. More than 1,200 local residents participated in research studies last year, by filling out surveys or helping test new medicines or other treatments. Area residents have the opportunity to participate in 96 cancer research projects. Eighty-five persons have met eligibility criteria and enrolled in oncology trials since 1997. Call Education Services, (970) 495-7320, for information on research trials and eligibility criteria. Back Injury Prevention for Staff PVHS' program to help prevent back injuries to employees enjoyed a successful year. Fewer employees reported on-the-job injuries in 2001 overall, including those for back strain. The activities that made for a less painful year were: • An injury prevention course that teaches proper body mechanics and lifting techniques, especially to nurses and materials management staff. New employees also learn stretching and strengthening exercises for back health. ^1 • An analysis of tasks and behaviors in higher -risk departments. • Disability management review to return injured workers to productive assignments as soon as appropriate. !"1 Q � Q n i ^i ••• ••� Non -Patient Care Patient Care -1 Back Injuries Back lnjuries ,1 "l -1 1 Certifications, Accreditations & Awards Poudre Valley Health System Three-year accreditation by Joint Commission for the Accreditation of Healthcare Organizations Poudre Valley Hospital Magnet Award for Nursing Excellence Conferred June 2000 byAmerican Nurses Credentialing Center of the American Nurses Association Poudre Valley Hospital One of 15'America's Promise"Hospitals for youth health programs Conferred July 2007 byAmerican Promise Regional Orthopedic Center 'Top 1000.S. Hospital"for Patient Care Excellence in Orthopedic Surgery Awarded November 2000 by Solucient consultants Regional Trauma Center Designated as a Level I/ Center by State of Colorado Breast Diagnostic Center Accredited by American College of Radiology Clinical Laboratory Accredited by College ofAmerican Pathologists Diabetes Management Program Recognized byAmerican Diabetes Association Garth Englund Blood Center Accredited by the American Association of Blood Banks Cancer Program Accredited by the American College of Surgeons' Commission on Cancer Family Medicine Residency Program Accredited by the Accreditation Council for Graduate Medical Education Harmony Ambulatory Surgery Center Accredited by Joint Commission for Accreditation of Health Care Organizations Ambulance Service EMT Reserve Program 2002 Best Practices -American Hospital Association 3 Physician and Patient Use of Our Services IRegional Center : - -,.,.. _ _ ,- - , _ :----------- z Where Patients Live Persons Hospitalized- 00 Fort Collins 9,813 65% Loveland -Berthoud 1,293 8.5% Estes Park 309 2% Windsor & 1-25 544 3.5% Elsewhere in Northern Colorado 921 6% Wyoming 760 5% Southwest Nebraska 270 2% Other 1,181 8% PATIENTS' INSURANCE COVERAGES IN 2001 I] [i Percents are rounded. Use of PVHS Services 1999 rrt 2001 Number of People Discharged from Our Hospitals 14,154 14,104 15,091 Births 2,299 2,452 2,448 I Number of People Who Had Surgery 10,802 11,028 11,470 Number ofTimes People Were Treated in the PVH ER 40,229 40,385 41,934 Ambulance Transports 5,921 6,178 6,519 Cafeteria and Patient Meals Served 417,956 534,598 568,294 (including Meals on Wheels) Number of Radiology Tests 125,770 110,576 126,087 (X-ray, Cr and MRl scans, ultrasound, nuclear medicine, mammograms, etc.) gg 4-� Appointments at Family Medicine Center 27,030 28,759 26,186 Number of Visits To Clients by Community Case Managers 4,392 4,352 4,836 Patients'LabProcedures 598,207 665,164 709,351 A Numbers Snapshot for 2001 I J Charity Care for Patients I Bad Debt for Patient Bills Number of Employees I I Number of Full -Time Equivalent Jobs I Number of Hours Worked by Teen-age, College, and Adult Volunteers Our Cost of Medical Supplies & Drugs I' Our Utility Bills I' I Average Hospital Stay I' I Members of Aspen Club 50-Plus Program I' Number of Physicians 93% hold board certification from their specialty societies or colleges I. Details are available at w .pvhs.org/pvhs/fact I $1.6 million $1.8 million $1.6 million $4.6 million $4.1 million $4.5million 2,201 2,156 2,315 1,562 1,595 1,643 78,987 79,500 78,407 $25.0 million $25.8 million $28.9 million $2.2 million $2.2 million $2.6 million 4.03 days 4.04 days 3.90 days 9,653 10,518 11,033 356 351 363 Poudre Valley Health System Financial Results Total Revenue $232.4 million $257.9 million $297.7 million Deductions $65.3 million $84.2 million $101.1 million -� 7, Net Revenue $167.1 million $173.7 million $196.6 million - -- ----------- ----------------- - Total Expenses $153.7 million $163.7 million $181.2 million Salaries & Benefits $80.3 million $83.4 million $90.6 million All Other Expenses $73.4 million $80.3 million $90.6 million�� Net Earnings $13.4 million $10.0 million $15.4 million Q O Q Capital Spending $31.3 million $46.4 million $26.7 million d C All numbers are audited and final. r� What The Numbers Mean � )tur charges for all the medical services anSupplies d clinics m Plus such other terns as investmen SU `ce Provide for ncomd �O e an uti p` „ r ntrib Ons �3X v.'SSS?�S.S •�§ F•.x A inF b ' ✓e subtract this number from compar��e5 and c m Total Reven, )ov�rnment ue It is th" aisabilities} and health pro ra e amour rt we are n, Medicaid (for lo'w incor g individuals) uch s Medicare (For sen This also includes fhe amount the federal an )ay d state governments, insurance tom us, plus such items as invest ment income and po h an. contributions to the P� :aLi�a i ter, chat it costs us to run our hospitals and clinics and rd benefits make up about half our costs. provide medical services. Employees' wages 'Ot-for-profit Organization, PVHS reinvests its earnings ethnology, or it puts the move holders nt new se existing services, like buildings who own stock, so it doers not savings account or reserve. pU pay out any of its profit to Shareho does not have strives to provide services to the cornrnunit paves by not Paying Y that e iunit ge 9 taxes on most of its income.goal or exceed the amount of Y nefit page of this re More information money 11 port.mation is available on the a�dssi rd. we spend to buy medical and other equipment, and to re model or build buildings. Therapy Staff: 3 Physical Therapists Paul Braunlin, PT — Paul has 19 years of experience as a physical therapist. He specializes in spinal and orthopedic injury rehabilitation. Heather Kenney, MSPT — Since 1995, Heather has specialized in orthopedic injuries and rehabilitation. Barbara Walden, MSPT — Barb has been a physical therapist for 10 years, focusing on orthopedic types of injuries. 2 Occupational Therapists OHS Clinic Staff: Office Staff: Dianne Holland, OTR — Graduating from CSU in 1999, Dianne has focused her OT skills in hand therapy and educating patients in proper job task positioning. Michelle Weatherly, OTR, CHT — A certified hand therapist, Michelle has been with PVH for 14 years specializing in upper extremity and hand injuries, job site analysis and pre -employment testing. 1 Registered Nurse 3 Medical Assistants 2 Technicians In addition to their skills in patient intake and triage, OHS clinic staff is certified in conducting drug and alcohol testing, spirometry exams, audiometric exams, and administering immunizations/vaccines as requested. 3 Schedulers 1 Receptionist 2 Billers 2 Medical Records Clerks 4 Comp Your Cost of HosP"p, Ital In 2000 comp to the ) Comparing ared favorably tallzation at Poudre Valley Hosp These comparisons are based on Infor- The cost of hosp or hospitals in Colorado. Health & Hospital Association, cost of care at other ma to the Colorado H December 2001. , mation reported by member hospitals CHHA in its annual Reference Guide, released la ge din iscounts on patient - and published by anies negotiat i h insurance comp Range, in the end PVH `\jas less, k The results show that although cause its basic charges for insurers were far lower in bills with hospitals in Denver and other cities on the Front expensive on average in 2000 be Cot Persons with Commercial lnsurance 5g,978 Other Urban Average Metro Denver Average Cost for Persons with Managed Care Insul $4,� PVH Other Urban Average Metro Denver Average WINNOW' - or includes l3 hospitals. atient's stay " category represents data forl4is the in 2000. "Other Urban category Y hOSP es for the average p anies and hospitals. "Net Cost" Based on hospitals'total charges plus Grand Junction.'nsurance come g one) e outside Denver, es" are negotiated by on the Front Rang typical patient's hospital stay, after the discounts. Because this Is an average,' Denver and suburbs. "ce countmpa ies for a typ expense to all Insurance comp differ. 'Managed Care" patients were e insurance company results may . dliional indemnity health insurance. ommercial" patients are those who had anafor example. "Cand CHAMPUs. ,C HMO, PPO, or"direct contract" health p such as Medicare, Medicaid, These results do not cover costs for government programs, Commercial Discount Percentage Commercial Discount Amount Net Cost to Insurers wl :0 28.0% $5,850 $15,042 r 8.8% $386 $3,996 r' 42.9% $6,043 $8,044 58.2% $10,243 $7,356 r It ; i .,Inc. i ��� �7`-- i 4$i POUDRE VALLEY HEALTH SYSTEM 1024 South Lemay Avenue Fort Collins, Colorado 80524-3998 www.pvhs.org C e a An integral part of our oc- cupational medical team, Linda has been at Occupa- tional Health Services since i 1996. She provides valu- able services to the em- plovers in the community and by traveling on -site to assist with well- ness programs. Her background in emer- gency medicine coupled with occupational services gives her "hands on" experience in a variety of situations. Linda helps manage the injuries and works directly with the specialist in the community. Linda Boylan -Starks. NP-C. MS\ • A.A. 1982, Miami -Dade Community Col lege. Assoc. of Nursing • B.S. 1986, University of North Florida. Jacksonville, Nursing • Masters 1995, Florida International Uni versity. Miami, Nursing • National Nurse Practitioner Certification 1996 Dr. Basow has been in family practice in Fort Collins since 1978 before joining Occupational r Health Services (OHS) in 1997. He served as Resi- dency Director at Poudre Valley Hospital's Resi- dencv program where he provided valuable knowledge, insight and training to the resi- dents. At Of he is an integral tearn player in treating injured workers in the Fort. Collins market. In 1978, Dr. Basow volun- teered medical work in Nicaraiva and Hon- duras. William M. Basow. M.D. • B.A. 1970, Universitv of Kansas — Zool- ogy, Phi Beta Karma • M.D. 1974, University of Kansas. Alpha Omega Alpha • Residenev 1977. Family Practice Resi- dency, Cedar Rapids, Iowa • American Board of FP, 1977 • Re -certification of F11. 1983, 1989 and 1995 • Level 11 Accreditation E Mary A. Davidson Education University of Northern Colorado B.S. (Nursing) 1974 Minor in Psychology Principles of Epidemiology, 1984 Certified CPR Instructor, AHA, 1989 COHN-S Certification, 1994 Continuing Education seminars and courses (nursing), 1974 — 2002 Emplovment Histo 1996 - Present Care Coordinator — Poudre Valley Hospital, Occupational Health Services 1989 — 1996 Occupational Health Nurse, State Farm Insurance Greeley, CO. 1986 — 1989 Community Health Nurse, Larimer County Health Department, Fort Collins, CO. 1982 — 1986 Community Health Nurse, Weld County Health Department, Greeley, CO. 1980 — 1982 Family Planning and Children's Assessments, Dawson County Family Planning Development Assessment Services, Glendive, MT. 1975 — 1978 1975 1974 — 1975 AFFILIATIONS Nursing Supervisor, Washington County Health Department, Fayetteville, AR, ICU/CCU Charge Nurse, Springdale Memorial Hospital, Springdale, AR. Surgical/Medical/OB Nursery Nurse, Mount San Rafael Hospital, Trinidad, CO. Member, American Association of Certified Health Nurse Specialists Member, Colorado Association of Occupational Health Nurses F Michael I Asmus Education Bachelor of Science Degree in Nursing University of Northern Colorado, 1988 Bachelor of Science Degree in Health Arts College of St. Francis, 1982 Certificate, Critical Care Practitioner American College of Surgeons, 1978 Diploma in Nursing Presbyterian Medical Center, School of Nursing, 1976 Professional Experience Care Coordinator, Poudre Valley Hospital, Occupational Health Services 1995 - Present Coordinator, Employee Health Services October, 1987 — 1995 Clinical R.N., Level III, Emergency Department October, 1985 — September, 1987 Charge R.N., Emergency Department May, 1982 — September, 1985 Staff R.N., Emergency Department September, 1976 — May, 1982 Float R.N. June, 1976 — August, 1976 Other Pertinent Information Member, International Massage Therapy, 1999 — Present Supervisor, Poudre Valley Hospital Modified Work Program, 1995 Certificate, Occupational Hearing Conservation, 1990 Employee of the Year, Poudre Valley Hospital, 1989 SPECIALIST REFERRAL LIST G ORTHOPEDICS Orthopaedic Center of the Rockies 2500 E. Prospect Road Fort Collins, CO 80525 970-493-0112 NEUROLOGY Tim Allen, MD 2121 E. Harmony Road Suite 270 Fort Collins, CO 80528 970-221-1993 Michael Curiel, MD 2121 E. Harmony Road Suite 270 Fort Collins, CO 80528 970-221-1993 PHYSIATRY Bruce Lockwood, MD John Bender, MD 1330 Oakridge Drive Fort Collins, CO 80525 970-495-8470 PSYCHOLOGY Ron Carbaugh, Psy.D 1330 Oakridge Drive Fort Collins, CO 80525 970-495-8470 ALLERGY John James, MD 1136 E. Stuart Street Bldg. 3, Suite 3200 Fort Collins, CO 80525 970-221-1681 NEUROPSYCHOLOGY Greg Thwaites, PhD 1517 16'" Avenue Court Greeley, CO 80631 970-392-2190 ANESTHESIOLOGY Scott Hompland, DO 1330 Oakridge Drive Fort Collins, CO 80525 970-495-8470 Richard Alessi, MD 1241 Riverside Avenue Suite 200 Fort Collins, CO 80524 970-484-0722 DERMATOLOGY Bruce Kornfeld, MD 1006 Centre Avenue Fort Collins, CO 80526 970-482-9001 C. Paul Sayers, MD/ Brad Baack, MD 2121 E. Harmony Road Suite 350 970-484-6303 OTORHINOLARYNGOLOGY Mark Loury, MD 2001 S. Shields Street Bldg. E, Suite 101 Fort Collins, CO 80526 970-493-5334 GENERALSURGERY Thomas Chiavetta, MD 2121 E. Harmony Road Suite 250 Fort Collins, CO 80528 Chris Cribari, MD/George Tutt, MD 1148 E. Elizabeth Street Fort Collins, CO 80524 970-221-5878 CHIROPRACTIC Scott Parker, DC 1330 Oakridge Drive Fort Collins, CO 80525 John Zimmerman, DC 1017 Robertson Street Fort Collins, CO 80524 970-472-5000 H OHS South Clinic 1330 Oakridge Dr. Fort Collins, CO 80525 Phone:970-495-8450 Workers' Compensation Referral Sean Grey, MD 2500 E. Prospect Rd. Fort Collins CO 80525 970-419-7150 Patient Name: Diagnosis: Sprain/Strain, Shoulder/arm Date of Injury: 8/22/2002 Employer: City of Fort Collins 215 N. Mason Street P. O. Box 580 Fort Collins CO 80522 Referral Appointment: 11/14/2002 Reason for Referral: Recheck Workers' Comp. Ins.: CCMSI 700 Broadway Suite 1132 Denver CO 80273 Ins. Phone #: 800-548-1469 Ext: Insurance Fax #: 303-831-3069 Ext: November 13, 2002 Claim #: If changes in the work status are indicated, the patient must obtain a new Work Status Report from our office as soon as possible. AUTHORIZATION IS REQUIRED FROM REFERRING OHS PHYSICIAN FOR: 1. Additional testing (i.e. MRI, EMG, etc.) 2. Secondary referrals 3. Hospital admission 4. Surgery - In/Outpatient 5. Rehabilitation 6. Impairment Ratings 7. Other: Mail or fax consult summary to: OHS South Clinic 1330 Oakridge Dr. Fort Collins, CO 80525 Fax: 970495-7664 PVH Occupational Health Services has contractual arrangement as the case managers for this company's Workers' Compensation cases. If you have any questions, contact the Nurse Case Manager at (970) 495-8450. November 6, 2002 To Whom It May Concern: �.+oloP University Environmental Health Services Fort Collins. Colorado 80523-6031 (970)491-6745 FAX; (970)491-4804 http://elienid,it l.ehs.colostate.edt, Our department, Environmental Health Services of Colorado State University has worked closely with Occupational Health Services for the last eight years. During this time, we have received timely doctors and case management status reports. We have been able to communicate closely with all the physicians, other administrators and staff concerning a variety of needs. Occupational Health Services is able to accommodate our requested meetings, our requested paperwork and our requested visits to our employees work sites at Colorado State University. We feel our employees receive the best care available when they are treated at Occupational Health Services. Employee responses we do receive, overwhelmingly state they are satisfied with the medical care, case management, and referrals made by Occupational Health Services. The medical professionals and staff of Occupational Health Services are able to humanistically treat our injured employees and at the same time focus on returning our employees to work as fast as medical treatment will allow. If you want further information concerning our working relationship with Occupational Health Services, feel free to call me at Environmental Health Services, (970)491-6745. Sincerely, N Daniel J. Pena Workers' Compensation Coordinator Environmental Health Services Colorado State University I)ni.io,, of Grr, i,.r, LOW BACK INJURIES No Discogenic Signs No-- -48 hours bedrest -NSAID's -7 muscle relaxant walk - avoid sHbno No Weekly reevaluation for "weeks -continue conservative RX - home exercises - PT -RTW Wan -48 hours bedrest relaxant Clinical Reevaluation I Acute Back Pain 1 Progressive Weakness Persistent Neurologic Yes Re-evaluate Signs every 4&72 hours Improvement? -__- ► YModified Duty plan No 7 Surgical evaluation; Progressive .Ak 8lor psych evaluation; Program MRI; rehabilitation for return program to full duty Yes Surgical evahafbn AL MRI or CT Persistent Signs OCCUPATIONAL HEALTH SERVICES C. III. FEE SCHEDULE The following fee schedule reflects the Colorado Workers' Compensation Medical Fee Schedule rate and the discounted rate offered to the City of Fort Collins. Occupational Health Services will accept 94% of the Medical Fee Schedule for clinic visits, impairment ratings, rehabilitation therapies, reports and telephone calls. Discounted charges are listed for specific specialty services, i.e., physicals, drug testing, etc. There is no charge for the case management meetings held twice a month. This is a service we feel adds value to our care of the injured worker to allow opportunity for input from the employer regarding specific job related issues and clarification of treatment plans. New Patient Colorado Comp City of FC Fee Schedule Fee (per visit) (per visit) Brief $ 46.54 $ 43.75 Limited $ 68.02 $ 63.94 Intermediate $ 100.24 $ 94.22 Extensive $ 143.20 $ 134.61 Comprehensive $ 186.16 $ 174.99 Established Patient Colorado Comp City of FC Fee Schedule Fee (per visit) (per visit) Brief $ 25.06 $ 23.56 Limited $ 42.96 $ 40.38 Intermediate $ 64.44 $ 60.57 Extensive $ 96.66 $ 90.86 Comprehensive $ 139.62 $ 131.24 Impairment Ratings Colorado Comp City of FC Fee Schedule Fee Treating Physician $112.50/30 min., max $279.24 $108.00/30 min. Consulting Physician $112.50/30 min., max $537.00 $108.00/30 min. 5 CARPAL TUNNEL SYNDROME Pos Fx Rx; cast, splint Wrist splint espec. at nights NSAID's Activity modification early M.D. recheck Initial history & exam, including recent trauma, occupational history, Sx's resolve Anticipated Outcome Meeaurea -Pain reduction - Improvement of sensation Wor motor function -Reduction of paresthesias -Improving dexterity and grip strength -Improved vasomotor function -Prevention of further deterioration in nerve function Expected Duration of Care: Confirmed CTS - Non -operative: 2-3 months -Operative 2-6 months If Surgery: 1) splint in position of slight extension 2-3 months 2) No PT/OT necessary 3) Consider job modification, especially if work is repetitive i No traumalnsidicus onset Pas Hx: diabetes, pregnancy, sorcoidosis, myxedeme, rheumatoid arthritis, To primary M.D. for appropriate Rx Sx's persist despite Pas Tinel's Pos Phalen's; atrophy or EMG/NCV; Local cortisone; ? surgical release; i job site Neg Hx for other medical wrist splint espec at nights, NSAID's PT/OT eg on -site work site exercises No resolution of pain, numbness or tingling within LMD Exam neg or equivocal Continue PT NSAID's, splint No resolution Resolved OCCUPATIONAL HEALTH SERVICES CHEMICAL EXPOSURES Utilize Software _ poison resource -all known MSDS OHS Reference Library: ag Proctor & Hughes, Casarett & Doull. See Appenduc for Attached: Scientific American Medicine OSHA Standards Table Accurate history from patient, Supplement with work place ' supervisor interview Symptomatic treatment, Antidotal treatment Thorough exam of patient, also others Diagnostic leads suggesting chemical -respiratory distress -cyanosis -comatose _mildly intoxicated -look for organ - specific effects _correlate with known organ system effects • asphyslants • neurotoxins • nephrotoxins • others - blood - x-rays -urine testing OCCUPATIONAL HEALTH SERVICES EYE INJURIES History 8 initial exam Abrasions/ Foreign bodies Penetrating Chemical I surface of injuries: Bums of lids eye; comeal eyeball abrasions contusions Copious Remove Topical Anterior irrigation Traumatic particulates anesthetic segment retinal After drops; V. detachmetanalgesics, Copious spud or fine scleral cycioplegics irrigation gauge location needle Irrigate until Sutures for FB. pH 7.3-7.7 Contusion range by pH Avoid Fluorescein strip marginal to mark notching abrasions Observation Ointment, patch, Repairs Antibiotic frequent must be ointment; Ophlhalmobgy rechecks within 7 cyclwegic refenal 24 hours drops Watch for late or Inspect in delayed 2448 hours glaucoma, comes] scarring, etc. Thermal Orbital bums fracture Rash bums' Topical Bkhvout anesthetic fractures need drops for repair if: exam a) persistent diplopia Topical b) enophthalmos antioioties, > 2 mm sterile c) large fracture dressings, Delay surgery t-2 weeks if H possible - see if decreased swelling helps OCCUPATIONAL HEALTH SERVI('FS Cracked? Enamel Dentin Pulp Non -emergency: DDS referral Dental emergency Minimal Periodontal referral I I I.,.x...... Solt Diet for 2 weeks: expect Note: DENTAL INJURIES Confirmed bv'wobble" I where is the tooth? Significant "wobble" Stabilization by ER doc, or Xray below gums for "intruded` tooth wor Xray chest to rule In all situations, wam the patient that the damaged tooth could die, leading to pain and/or discoloration. Found: transport in milk "back in socket Immediate re -implantation with subsequent traces or supports - arch bars, ligature wire Involve DDS r oral sumeo OCCUPATIONAI HFAI TH RFRVIRFR Depositions Expert Testimony Colorado Coma Fee Schedule $ 250.60/60 min. $ 400/60 min. City of FC Fee $ 235.56/60 min. $ 376.00/60 min Testimony Fees: As defined in Rule XVIII (Medical Fee Schedule) of the Department of Labor and Employment, Division of Workers' Compensation. Medical Conference $ 71.60 $ 67.30 Telephone Calls: Brief $ 14.32 $ 13.46 Intermediate $ 28.64 $ 26.92 Complex $ 42.96 $ 40.38 Physical Medicine Colorado Comp City of FC Fee Schedule Fee Initial Eval PT $ 71.00 $ 66.74 Re-eval PT $ 48.00 $ 45.12 Initial Eval OT $ 71.00 $ 66.74 Re-evalOT $ 48.00 $ 45.12 Hot/Cold Pack App. $ 9.00 $ 8.46 Mechanical Traction $ 20.00 $ 18.80 Elect. Stimulation $ 16.00 $ 15.04 Vasopneumatic Device $ 17.60 $ 16.54 Paraffin Bath $ 13.00 $ 12.22 Whirlpool $ 20.00 $ 18.80 Manual E-Stim (15 min) $ 20.00 $ 18.80 lontophoreses (15 min) $ 22.00 $ 20.68 Ultrasound (15 min) $ 18.00 $ 16.92 Therapeutic Exercise (15 min) $ 22.00 $ 20.68 Neuromuscular Re -Ed. (15 min) $ 22.00 $ 20.68 Aquatic Therapy $ 20.00 $ 18.80 Gait Training (15 min) $ 20.00 $ 18.80 Massage (15 min) $ 24.00 $ 22.56 Manual Therapy (15 min) $ 27.00 $ 25.38 Orthotics Fit/Train (15 min) $ 21.00 $ 19.74 Therapeutic Activity (15 min) $ 22.00 $ 20.68 Self Care/Home Mgmt. Tng. $ 33.00 $ 31.02 Physical Performance Test $ 42.00 $ 39.48 11 Other Specialty Services/Fees OHS Fee City Fee Fit for Duty Evaluation (1 st hour) $ 125.00 $ 117.50 Fit for Duty Eval. (each add. '/2 hour) $ 112.50 $ 105.75 OSHA Respirator Physical $ 30.00 $ 28.20 Basic Physical $ 55.00 $ 50.00 DOT Physical $ 60.00 $ 50.00 Dipstick Urine $ 5.00 $ 5.00 Vision Testing N/C N/C Whisper Hearing Test N/C N/C Breath Alcohol Testing (BAT) $ 25.00 $ 25.00 Random DOT Drug Testing $ 15.00 $ 15.00 (Collection only) Pre -employment Drug Testing $ 30.00 $ 25.00 (On -site testing) Audiogram $ 20.00 $ 20.00 Range of Motion Testing $ 70.00 $ 70.00 (Per AMA Guidelines — 5 sites) WorkSTEPS Employment Test $ 95.00 $ 95.00 EKG including interpretation $ 108.00 $ 108.00 Immunizations — as requested for Rabies, Influenza, MMR, etc. (Fees per schedule + 20%) 7 IV. DESCRIPTION OF FACILITIES A. Poudre Valley Hospital is a 220-bed, full -service hospital, located at 1024 South Lemay in central Fort Collins. The Joint Commission of Accreditation of Health Care Organizations (JCAHO) accredits the hospital. PVH has also been awarded the distinction of being a "Magnet Hospital for Nursing Excellence." This is an award given to the top 100 hospitals nationally for providing high quality, comprehensive medical care. Poudre Valley Health System has been named "Best in Business" in Larimer County by the Fort Collins Coloradoan. PVHS has also received top recognition in two other categories: "Best in the Work Place" and "Best Corporate Citizen" in Larimer County health care. B. Occupational Health Services In 2000, Occupational Health Services opened a satellite office at 1025 Pennock Place, and moved its primary location to 1330 Oakridge Drive. This relocation offers two clinic sites, adding accessibility to the various locations of City employees for both medical care and rehabilitation services. The continuum of services offered, from initial injury management to rehabilitation and wellness, provides a unique opportunity for our programs to communicate consistently and frequently to assure quality outcomes for injured workers. By providing this continuum within the OHS model, the physicians are also better able to control of all aspects of the work injury as gatekeepers in the management of each case. C. Pharmacy Prescription medications are available through the outpatient pharmacy located in the Emergency Department of Poudre Valley Hospital, the Harmony Campus Pharmacy, or Spring Creek Pharmacy. These three sites are managed by the same network and will accept OHS workers' compensation prescription requests. Occupational Health will also work with any City of Fort Collins designated pharmacy. D. Rehabilitation The rehabilitation services provided at Occupational Health include Physical and Occupational Therapy. The therapy staff has exceptional depth and expertise in all areas of physical rehabilitation; their primary focus is on industrial rehabilitation. Prevention -focused programs are offered, including a Back Education program, Upper Extremity Injury Prevention, and workplace ergonomics.