HomeMy WebLinkAboutRESPONSE - RFP - P 858The NORAD Surveillance
DB Module
• Reduce downtime by detecting
problems before they affect
the database
• Predict future system
requirements by trending
historical cerformance data
• Quickly identify problems that
are causing a crisis for your
technical professionals and
hindering business objectives
• Send alerts when business
objectives are not being met by
monitoring application data
expectations
acceptable to
executive an
professionals
System Requirements
Console Requirements.-
• Windows WT 000 or 95/98
• Pentium Processor
• 321,113of RAM
• TCPRP
• 16 MB free hard disk spare
Agent Requirements.-
* Maps.: Windows ",, WT 000,
HP-UX, M, Solon, lintel,
Linux, Reliant UNIX
• TCP/IP
• 25 MB free hard disk space,
more for repositories
RDBMSRequirements
• Oracle version 7s, 8.0 or 8.1
• Oracle SQL -Nett/ or Net8
• Sybase SQL Server version 11.0x,
11.5 or 11.9
• Sybase Monitor Client -Library
• Open -Client Library 10.0.4 or 11.1.1
• Microsoft SQL Server veof. 7.0
or higher, any edition
To order or for nave information
on other Bradmark products:
Phoov (Sf10) 821-280S or
Outside the U.S.: (713) 621-2808
Paz: (713) 621-1639
Og visit our Web site:
httpJArsvw.bradaussic m
In Eampe, Middle East and Afiica:
Bradne rk Teelvelogiu UB Ltd.
World Business Centre
Newhall Road
lundon HeaNrow, Airport
Honest. TW62W
Office: + (0) 208 20 1232
Fax: s fl (0) 208263 2701
Bradmmk Monthlies! OmbH
Am Hang 19
85137 Ismaning
Germany
Tel: 089/96209012
Fax: 089H62MM
About Bradmark
For 20 years, Bmdmark has provided a
business advantage by ensuring that the
databases, which are vital to the
orgasdzamon s competitive advantage,
.it or exceed health and availability
requirements,
Bradmark it oosmrfbd an ne a limp
4tr mmagemmf rofution, m a,Vam
a. cvsions.r business ehaBeaRs.
In addition to a direct sales force,
Bradmark has an established worldwide
network of chasmel partners.
bradmiar t.
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Increase Availability.
Continuous evaluation of roles f
violations combined with
unattended alerting of technical
professionals allows problems to
detected and resolved before the
cause a crisis that effects aeailab
Plan for the Future..
Use trend performance and si,
utilization data to support W
Maximax, Scarce
Resources_.
The DBA can concentrate on
improving performance and
developing new databe es raj
than looking (or Problems./
DB Module -
Efficient diagree is and effective problem Merfi ication with a nal time perspective.
Alert business execu ves when
objectives are not ing me[ by
l nth the intense push toward e-business, em increasing amount of pressure is
placed on technology professionals. In oiler for your orgpsdration to
Wain
extending alerts and alarming
gain its competitive advantage, the health and availability requirements for
capabilities to pination data
the databases that support these new e-business applitatiom most be met At Ale
same time, it has become increasingly difficult to recmit and retain qualified
Database Administrators who understand haw their role contributes to the
R impact
orgasdzation's ability to stay competitive.
site 'si&..
Du g a crisis, identify problems
DBAs cars no longer just be the fire fighters who show up to fight performance and
ickly with an immediate global
availability issues. Their role has expanded to become the smoke defector, immune
view of database activity and
who spots am prevents problems before they bum the orgardxztion down. DBAs
detailed performance metrics
cannot physically perform this function twenty -tour hours a day, seven days aweek
without writing serious.
adding additional staff or totally sacrificing their roune l lives. Such
demands
demands often bring about DBA turnover at the worst possible time for the
organization.
Establish Acceptable
peytpmdMe
The NORM SurveOhua DB Module provides you peace -of -mind, knowing that
ExPectaryoinst
the databases that are the core of your business applications me being continually
monitored. You are also ensured that your tedmiW professionals are being
Use real-time and historical
notified before conditions occur dust could impact the business availability.
perspectives of performance to
As business applications become even more vital to your organizations competitive
establish an acceptable baseline
advantage, NOMD's use will ensure the health and availability of the business
for performance.
apPlicomn's database,
Detect Problems and Notify
Multiple DBAs with Event
Management
The Smrveillance DR Module's Event
Management Option is used to provide
pace of mind by becoming the smoke
detector whose sole purpose is to
continually woman the database for
condition which have a negative
impact on performance and/or
availability ant alert technal
professionals before a raging fire gets
out of control. To accomplish this, the
Surveillance DR Module uses its
extenive alerting and alarming facility
that comes with a large set of
predefined mlu.
To begin monitoring. the DRA adjusts
default threshold values andcollection
intervals before turning on the mles to
be monitored. The DBA then define
how the alerts are to be sent when a
violation occurs. The Surveillance DR
Module an be easily configured to
notify multiple DBAs or technical
professionals by a -mail, pages HP
0,moviess or Tivoli alert, pop-up
windws, or record the error in the
Windows NT Event Log.
The DBA an also amum a fixitjob by
executing any operating system
nemtable, including SQL'Plus and
ISQL.
Identify the Critical
Issues with Unattended
Monitoring
In most RDBMS environments, blocked
men can ..a performance to
instantly degrade. The Surveillance DB
Module an be used to monitor for
blocked curs and if a user is found to
be blocking other hers for an extended
period of time, the Surveillance DR
Module an send the entire DBA staff an
e-mail.
If the problem is not resolved in a
designated period of time, the
Surveillana DR Module can then page
the entire DBA staff, a -mail DDA
menage rm.1, and execute SQL -Plus to
kill the offending user's process or
session before it destroys system
response time or prevents other users
from entering data.
The Surveillance DR Module's Event
Management provides unattended
monitoring.
As long as the
Surveillance DR Module
Server Agent Is
running. continuous
monitoring of the rule
that the ORA has
explicitly turned on
occur , even if the
Surveillance DR Module
mole is not
connected.
Go Back in Time with the
Historical Repository
The Surveillance DR Module's
Historical Repository Option is used to
obtain a historical perspective when
the SurvNlernce DR Module, Event
Management Option detects and alerts
technical professionals that.ndffions
am occurring which are negatively
tmpectingperfoman.. Ditshomthe
Surveillance DR Module's Historical
Repository an be used to trend
performance and space utilization data
to support system upgrades and/or
aMtionl desk spaa. DBAs an also
use the data to uWhsh baselines for
threshold values in Event
Management's rule definition.
To accomplish this, the Surveillance
DR Module provide a facility for the
DBA to store data from predefined and
user -defined mllectlon at user -
specified inter als. The DBA specifes
how much data to keep, (a day, week,
month, year), while the Surveillance
DR Module's Repository Manager
continuously purges data that falls
outside the specified time frame.
The Surveillance
DB Module will
con sinuously monn.,
tM role vi.lations
and alert SeNnlcal
professionals before
problems bemuse
areal.
My ODBC compliant reporting tool an
be used W query and/or graph the
historical dab
Support System Upgrade
Planning
Most DBAs want to knw, the ate at
which their datakeso are growing to
ensure that sufficient disk spape is
always available and to estimate when a
database might run out of space at the
current growth rate. The Surveillance
DR ModWc i historical Repository
Option an be used to stare the daily
wilizafion for the database's data files
or tablespaces. M ODBC compliant
reporfing tool an then be used to
query and/or graph the utilization, in
addition to calculating the growth rate.
This data will enable the DBA to
estimate when additional disk space will
be required and provide ample time for
technical professionals to purchase and
install that disk space.
To enure efficient part . now .ee, the
Historical Repository Opfion is
designed to query and save only the
data that the DM has requested.
Extend Monitoring
Capabilities to Application
Data
User -defined collection (UDCs) are
used to extend the Surveillance DR
Module's Event Management ant
Historical Repository apabilifies to
application dato and data integrity. To
accomplish this, the Surveillance DR
Module provide a facility for DBAs to
easily write new data collections,
which are the basis for new roles or
repository stores. A user -defined
collection is an easily configurable file
that specifies the SQL statement to be
executed by the Surveillance DR Module.
Business executives might want to be
notified when the number of orders
being processed each hour falls below
a certain number. The DBA ran write
a wandefined collection that queries
the count of records in the ORDERS
table. The Surveillance DB Modules
built-in statistics calculator an be
used to derive the clwlge in the
numbers of orders sin. the but
refresh interval. The Event
Management Option can page or e-
mail business executives when the
hourly ate of orders pr«used falls
below a certain number. The
Historical Repository Option an be
used to store this hoary count over a
period a time.
Thu information could then be used to
graph the growth rate of orders over the
last week, month, quarter, etc, thus
providing business executive with the
necessary information.
User -defined collectors are not limited
to application data and data integrity.
They an be used in conjunction with
the Surveillance DR Module's standard,
pradefund collection W monitor
additional performance data. The built-
in statistic calculator an ah. be used
to calculate average, high water marks,
and rate per second.
View the Big Picture or
the Details with a Real Time
Perspective
The Surveillance DR Module's gal
Time Diagnatia Option is used during
a crisis situation to determine nonly
what is currently happening in the
database. Data from Real Time
Diagnostics is also used W obtain a real-
time perspective when the Surveillance
DR Module's Event Management
detests and alerts technical
professionals that condition are
occurring which are negatively
impacting performance or availability.
DRA an also use real-time data to
establish baselines for Weshold val.
in Event Management's role definition.
Use the Historical Repository W track performance over time, and establish
a baseline for performance expectation.
Reduce Downtime by
Quickly Identifying
Problems
The Surveillance DR Module proAdes a
facility to display an extensive set W
predefined windows that Drovih an
and
dat ate ®cabal view WhWase such
a s
and detailed pedctmxna netsia such as
usd cation, zss activity, laic batch
ore
wmm�tlom file I/O, grid much more.
Real-time data fun mWhole RDBMS an
he viers l simultaneously. Data from aeh
windmv an be sorted or filtered while
most statistics con be graphed over tome.
N addition, ach windew or graph an be
configured W refresh at eitM the default
collection interval or its own refresh
interval.
B Event Management alerts the DRA that
a user is bloclting other users for an
stoppage periodoftime rcausingawork
use to id Rol -time er'ssetiio can low
cudn the mulhen. session that is
causing the problem
Drilling down to session details reveals
that the users cession has issued an
exclusive lock on the LEDGERS table that
is preventing other curs from entering
general ledger records. The D61u also
able to detemune that the user has
selecteddataforupdatepost nsecbuthis
neglected In sal or abort flue update,
ausingotheuserstowaiL
The DBA an then request tout the cur
save or abort the data. If the user oRt be
found, ire DMoceld dead¢ to kill the
user's session, allowing other pas to
enter gene.] ledger recurds. If it. DRA is
not a arable, Event Management that's
pre -configured, an kill the session
automatically— the work stoppage will be
elimis Wed without intervention from
t orwal professionals.
Without the Survellan, DR Module work
stoppage will =firm until the ORA is
notified by the cur community that there
s a periomarce problem. Once available,
the DM his to write anal/., ton scripts
that query the multlNde of performance
statisfica W determine the cause of the
problem before the work stoppage an be
eliminated.
The value NORAD's Surveillance DB
Module provides to orgvdations today
becomes even more significant if the DM
is nwouilane for an crowded period of
lime due tovexation, illness, or other
pedomame problems.
The NOW Surveillance OS Module
adds operating system and application
monitoring capabilities to the
Surveillance Modules outstanding
database monitoring ability. This
universal application management
solution is designed to monitor
application health and performance data,
take automatic corrective achos, and
proactively predict, detect and prevent
critical system problems before they
adversely affect productivity.
For your company, Us translates into
greater server and application uptime,
increased productivity, and saves rout
organization valuable resources.
With NOR D Surveillance OS Module
protecting your vrvir mred, you an be
assured that your company's applications
are up and running at peak performance.
How does it work?
The NOW Surveillance OS Module
allows you to monitor the performance
of the operating system, aPplicsfiona
and users on a server. Built upon the
mature, reliable database monitoring
architecture, NOW Surveillance OS
Module provides customizable data
gathering, analysis, and alerting features.
In addition to providing derailed
operating system statistia, there are Am
user-customizableol clecHos to monitor
Loggia, Application Procasa, and
Script Execution with analysis of results.
The Surveillance OS Module is specific to
Server monitoring. It provides the
System Administrator with the necessary
tools for a&ctive and effiaet
monitoring of multiple system
simultaneously.
Pre -defined $
men-def(ned rules
NORAD Surveillance OS Module provides
several predefined rule templates and
parameters that can immediately
monitor Operating Stern reuu..
Custom thresholds, rehash ates, and
other characteristics an be set when
these templates are applied to an entity.
Uwe on aho construct their own rules
thrm®a the NOW SuroalLsonce Module
gaphicduserinterface.
Opemting System
fllorutoring
ba,mumt resource utilization and
operating system statistics such as CPU
usage, Disk 10, Memory usage, Swap
Spas usage, File System space sage,
and process resource utilization an be
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users an view operating system and application heath and performance. This
personalized portal allows CIOs to curtomire views for specific users in their organization.
monitored through windows in the real-
time dugmstia interface, alerted on
when thresholds are met, and stored in a
repository for reporting wet time.
Logfile monitoring
The LOCFR,E monitoring feature allows
you4o monitor for custom situations by
providing a mechanism for reading
through a test fide and parsing the rows.
A Logfile window is provided through the
NOW Client which will display the
results of any Logfile monitor definitions.
The LOGFR,E monitor evaluates the
logflle for specified search conditions,
abe only thow lines that meet the term
of the search condition are reported.
An error code and error teat can be
parsed out of qualifying fires and an
error level set
For example, you can monitor the /var/
edm/messages file for the string
"REPEATED LOCIN FAILURES", and
have an elect notify the System
Administrator when a users attempt to
login tails. On you can search for'm
mot' failed" to be notified of roiled
aftemptrat supemeer access.
Appl%anon process
monitoring
The Application process Monitor
provides a mechanum for monitoring
the execution of a process or group of
processes. Users can group OS level
processes by application -
You can group all processes owned by a
specific user (e.g., "ro ), and monitor
the memory utilization of all combined
processes. Or you an monitor an
individual process (e.g., in.mamedl, and
be alerted if the process is no longer
turning, and execute a script to restart
it Or you an monitor the number of
sing Drocezaes with the same name,
and generate an alert if too many
processes of that name are running.
Script edrecution
with output parsing
The Script Execution Monitor provides a
mechanism for executing commands or
shell scripts and parsing the resulting
input to monitor for custom situations.
For example, you an execute a ping and
monitor whether the ping was
successful. If unsuccessful, cream a
result status of 'ERROR" that can
generate an alert Or, you an execute an
Is -1 as specific fide, parse Dore output to
determine the fileaue and be alerted
when the filesise exceeds a specified
threshold.
Store lniomwtion
In tale reposi"
The NORAD Surveillance Module
provides a nsedardam for storing dam
collections to a repository for reporting
and aslysis. This process begins by
defining data stores from any pre -defined
or user -defined collection. Historical
data is retained in named stores, which
have user-spealled time intervals and
duration Any ODBC compliant reporting
tool an be used to query and/or graph
the historical data.
All data collected by the NOW
Surveillance OS Module can be viewed
real -fire, have rules applied, generate
alerts, perform actions, and
be stored in repositories for subsequent
viewing.
Heartbeat monitwi
monitoring station can generate alarms,
NORAD Surveillance
Harbrea
rpre<oesystem alerting
OB Module f0r database
Survemence
SurveilWlce Heartbraf
proceduresto rmtify Ilse syamm
proaa mete
monitoring
monitoring feature
adrnirtlstators or DBI
Getting on top of the problem when it
is extremely flexible. In an Surveillance
server monitoring arrangement, one or
The signal tresmisomm am (i.e. the
first surfaces is the secret behind a
more servers ran be setup as a
beat mte) of each monitored server an
OW
smoothmountingDB ModuWersle n.Thes the
Surveillanu DB Module becomes the
monitoring station. However, a single
be varied to stay in accord with its
watchdog of Four distributed enterprise.
monitoring station an simultaneously
characteristic processing load or to suit
NOW Surveillance OS Module continuously monitors for rules violations and alerts
IT pmfessienals before problems become critical.
oversee an onfimited number of
the level of traffic in its immediate
Surveillance OS -equipped samem
network environment In a very large
network, the monitoring responsibility
The montured servers signal their status
can be divided among multiple
by periodicalty trarundtting a
monitoring stations. Furthermore, the
characteristic message (i.e. the
reliability of the Surveillance OS
heartbeats) to the monitoring station.
monitoring service in very large
The communication channel between
networks can be further enhanced by
the monitor and its target servers is
means of redundant monitoring. For
implemented using a reliable UDP
example, a server carrying critical
massaging protocol. If a monitored
imporhnce can be configured to report
server fain to tmsmit its massager at
its status to one principle monitor and
the expected time intervals, the
one or more backup morubms.
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It isolates problems through a rules -
based methodology, alerting the DM of
potential problems through systems
alarms, numeric seat alphanumeric
paging, SNMP traps, and the execution of
pre -defined SQL scripts. In acting up
the monitor, the DBA specifies how
frequently the collecfios nf.Wathes
need to be sampled, what the rules of the
environment are, send what alarm need
to be published, should these ales be
In response to these alerts or alarm, the
DM may Nature further information
before paring appropriate action. That is;
why NOW provides the ability for the
DM to drill down to whatever level is
required in order to solve the problem.
Information u available from the global
level right down to the derail session
level. A spacial blocked process free is
made available graphically, in the event
one process is blocking other processes
from executing. Even the currently
executed SOL code is available for
review.
The NOW Surveillance DB Module
vendor-s,calic brothers allow the DM
to quickly implement new, rules or add
new metric within the NORAD
Surveillance DB Module without re-
configuring or rewriting the
fundamental software. This feature
makes implementation of new functions
extremely easy because the architecture
is flexible enough to support other carver
functionsa well.
The flexible dutributed agent
architecture allows NOW to sale to
any size confmguratim, from a single
server environment to an unlimited
number of servers and an unlimited
number of dausbases and islances
within a complex enterprise
environment It is this superior database
monitoring technology upon which Use
NORAD Surveillance OS Module is
founded.
4 This diagram illustrates multiple
rvers that on be setup for
redundant monitoring in Large
networks.
Benefits of NORAD
surveillance OS Module
❑ Maximize database, operating
system and application
performance and availability.
❑ Cream and maintain historical
records of data aoigmnents. NI
data collected by NORAD can be
awed real-time. Rules can be
applied and if necessary, alerts
can be generated. All of the data
collected can be stored in
repositories for subsequent
viewing.
❑ Monitor applications, operating
systems and databases, and take
automatic connective actions, and
System Requirements
Console Requirements:
• Windows NT2000 or 95N8
• Pentium Processor
• 32 ME of RAM
• TCP/IP
• 16 Me free hard disk space
Agent Requirements:
• Platiome: WndowsNA200D%E
Solaris 2.6 or later,
MX 42 or later, Reliant UNDO
HP-UX 10.20 or later,
Tmf 1, Li. Kernel 2.2 or later
• TCP/IP
• 25 MB free turd disk space,
more for repositories
To order or for more information
on other Bradmark products:
Phone: (800) 621-2808 or
Outside the U.S.: (713) 621-2808
1. (713) 621-1639
On visit our Web site:
httpd/wwwbrade ahcom
In Europe, Middle East and Africa:
Bradmark'Terhnologiea UK Ltd.
World Business Centre
Newhall Road
London Heathrow Airport
Hounslow TW6211
Office:+ (0) 208 263 1232
I. i" (0) 208 263 2701
Bradmark Deutschland GmbH
Am Hang 19
85737 Unerring
Germany
Tel: 089M209012
I. 089/96280860
About Bradmark
For 20 years, Bradmark has provided a
business advantage by ensuring that the
databases, which are vital to the
organirationi competitive advantage,
mat or exceed health and availability
requirements.
Bradmark 4 restrained As pmvidiag
dab nMnepemanf solvfimu is surywf
olom ruabma v, burime cbaBmgea.
In addition to a direct sales force,
Bradmark has an established worldwide
network of channel partners.
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Surveil
Proactive me
databases, o
Operating System Mond
Key resource utilization and op
statistics (e.g. CPU UtRivation,
Filesystem Usage, Device 10) c
monitored through windows in
real-time diagnostic interface,
onwhen thresholds are met, ar
in a repository for reporting ov
Heartbeat monitoring
NORAD Surveillance OS MO
general availability of all systems in
monitored. [f a system goes dove , an
alert can be generated.
The information can be stored the
repository and used to genera an
availability report
Legfile monitoring
NORAIf Surveillance OS -dine will
search through any AS I file for key
phrases, parse out da such as error
codes, report the mf nation in real-
time monitoring doves, have pules
in actions, and store
in the repository.
Da
OS ModuleTM
and management for today's business -critical
systems and applications.
process modeling
Monitor key processes to ensure they
are running and restart them if they
are net.
Script execution with
output parsing
This feature allows the user to specify
scripts (or commands) to execute and
then parse data out of the output as
well as any error code.
The ",at, SurvmilWnw o5 Modulo•• combine database, overarm, system, and
application monitoring with event management.
In today`s market, companies depend on technology to keep them up and
operating at peak performance. In many cases, downtime can spell disaster.
End users don't want excuses; they expect 100% availability with rapid and
consistent response fires. Whether it's interacting with suppliers, serving
customers, or managing backroffice functions such as accounting, payroll and
human resources, companies rely on technology to improve efficiency and
maximize profits.
System availability depends onthe proper management of hundreds (or even
thousands) of servers and complex, Internet -based applications, with powerful
back -end databases and a myriad of network Infrastructure systems. Failures in
this environment must be detected quickly and efficiently. Accurate details must
be conveyed to the proper personnel in a timely manner. When customers are
on the line, and the system is down, you cant afford to spend time identifying
the problem when you need to be formulating a solution. If a business-critieal
database, operating system, or application fails, you lose money.
10/28/2002 23:07 7136211E BRADMARK PAGE 01
FAX COVER SHEET
Date:
October 29, 2002
To:
James B. O'Neill 11, CPPO, FNIGP
Phone:
970-221-6779
City of Fort Collins
Fax:
970-221-6707
From:
Mark J. Mitucki
Phone:
713-621-2808
Fax:
713-621-1639
REF:
Database Management Tools RFP P-858 Additional Questions
Number of Pages including cover sheet, 3
I W2912002 faxmeeter.xla, blank
10/28/2002 23:07 71362116 BRADMARK PAGE 02
Total Cost for Training:
Cost per student:
Maximum # of students:
Location of Training:
Time allotted for Training:
Training forum:
Training Cost Detail
$10,000 for 5 days
N/A
5-10 per class
On site
1 week
v
U( by a trainer
❑ web based
❑ telephone/video conference
10/28/2002 23:07 7136211E BRADMARK PAGE 03
t+bradmark
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Concoct: James B. dNsm a crm
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ProKnes: Coun
Tale how: 97a221-6775 Pdr• 970-221-6707
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Ship to Number:
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Stele: Zip:
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Product Order Form
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