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HomeMy WebLinkAboutRESPONSE - RFP - P825 DIAL A RIDE TRANSFORT STUDY (2)February 13, 2002 Ms. Gayl-ene Rossiter, Planning Specialist City of Fort Collins 215 North Mason Street, 2nd Floor Fort Collins, Colorado 80524 RE: RFP No. P-825, Transfort / Dial -A -Ride Studies Ms. Rossiter: KA Associates is pleased to submit qualifications in response to the City of Fort Collins RFP No. P-825, Transfort / Dial -A -Ride Studies. The experience and approach of KA Associates results in a unique ability to develop new options for Dial -A -Ride participation and review the impacts of fare adjustments on ridership, revenue, and system performance. Besides our technical capability, KA Associates has unique expertise in working with transit systems and community organizations in both small urban and university environments. Transportation is becoming an increasingly important issue in addressing the mobility needs associated with fast growing regions such as the Fort Collins region. This increased emphasis for finding common ground on mobility coordination and transportation efficiencies is a key part of the KA Associates approach to this project. KA Associates has prior experience as staff members of municipal governments and public transit operations, working with both transit dependant and "choice" ridership in providing access to work, commerce, and recreation. We have stood up before citizens to discuss fare adjustments or changes in paratransit service eligibility. We understand the issues that they face. But as transit administrators, we have sat in the seat that must chose between service cuts and balancing the budget; between public pressure for increased efficiency and making sure a frail elderly can get into her home. It is this background, as well as our personal commitment to seeing the project through, that sets KA Associates apart from other consulting firms. Team members understand the many nuances involved in a study such as this and can provide the professional leadership necessary to assist the City in determining the appropriate direction 421 East 72nd Terrace, Suite 201, Kansas City, MO 64131 Office:816.523.7713 1 FAX:816.523.7883 1 www.kaassociates.com KA Associates was the initial phase of a comprehensive review of transit service that later doubled routes and tripled ridership. ❑ Transit Development Plan Project Scope KA Associates, to identify stakeholder requirements, conducted meetings with various groups and organizations on campus. Outcomes included creating transit routes that doubled the service and improving customer service. Passenger amenities such as benches, bus stops, and shelters were installed and a marketing program was developed. The transit system measurements created as a part of the transit deTodayelment plan Quality garnered the prestigious Rochester Institute of Technology (RM / Cup Award for quality improvement for The Ohio State University. ❑ Campus Plan for ADA Transportation Services Project Scope KA Associates prepared an ADA Transportation Policy for the University. Meetings with disabled students and University administrators were important elements of this project. The plan resulted in a policy paper defining paratransit services and operating budgets for the University and coordinating University services with the local public transit provider. Date: November 2000 — Current Role: KA Associates serves as the lead firm and manages all aspects of the project. Reference: Ms. Sarah Blouch, Director of Transportation and Parking The Ohio State University 1080 Carmack Road Columbus, Ohio 43210 (614)292-9333 ❑ Campus Transit —Way and Route Service Feasibility Study University of Northern Iowa / Metropolitan Transit Authority of Black Hawk County Cedar Falls, Iowa Project Scope KA Associates assisted the University and the Transit Authority in determining the feasibility of a multimodal transportation facility on the University of Northern Iowa campus. Included in this study is the site selection process for the transportation center, the development of a campus transit service, and preliminary environmental analysis. KA Associates conducted focus group session with various campus stakeholders and using other survey means gathered data regarding major campus destinations and service needs. KA Associates will review existing transit services offered by the MET. As a signature feature of KA Associates studies, other components of the study included strategies for marketing, funding, and construction coordination. Date: February 2001 —July 2001 Role: KA Associates served as the lead firm with assistance from sub -contractor URS / BRW, Inc. Reference: Mr. Wait Stephenson, General Metropolitan Transit Authority ofBlack kHawk County 1515 Black Hawk Street Waterloo, Iowa 50702 (319) 234-5714 KA Associates 7 Transfort / City of Fort Collins Dial -A -Ride Eligibility and Fare Analysis Study Kansas City, Missouri February 13, 2002 KA Associates ❑ Community Transportation ProgramI Kent State University / City of Kent ■ NT STATE' Kent, Ohio Project Scope KA Associates developed a transportation plan that includes a needs assessment for the University and City of Kent. During November 2001, KA Associates solicited, through a variety of survey techniques input from University and community stakeholders regarding service expectations. KA Associates reviewed existing transit services provided by the University and those available through the community provider to maximize effectiveness of a coordinated transit service. The project includes the improvement of mobility issues on campus and to retail and entertainment areas surrounding the University. The final part of the project includes siting of a multimodal transportation facility adjacent to campus that provides seamless transportation between modes and serves as the anchor to redevelopment activity for the City of Kent and University. Date: November 2001 — Continuing Role: KA Associates served as the principle for this project. Reference: Mr. Tom Clapper, Director Director of University Transportation 1950 State Route 59 Kent, Ohio 44240 (330)672-1944 ❑ Transfort / Colorado State University Campus Transit Center Design Team 09W Fort Collins, Colorado Project Scope KA Associates participated in the design team that assisted both University and Transfort officials in the final design of the campus Transit Center at Colorado State University. KA Associates staff assisted the lead firm, Coover-Clark in meeting facilitation and technical assistance in the design of the Transit Center as well as coordination with support agencies such as the Federal Transit Administration Date: October 2001 to present Role: KA Associates assisted lead firm with final design of the project. Reference: Mr. Dave Clark Coover-Clark and Associates 455 Sherman Street, Suite 205 Denver, Colorado 80203 (303) 783-0043 KA Associates Professional Partnerships • Chance Management Advisors Philadelphia, Pennsylvania • The ETC Institute Olathe, Kansas • Coover — Clark Architects Denver, Colorado • The Goodman Corporation Houston, Texas • HNTB, Inc. Kansas City, Missouri • URS / BRW, Inc. Minneapolis, Minnesota KA Associates 8 Transfort / City of Fort Collins Kansas City, Missouri Dial -A -Ride Eligibility and Fare Analysis Study February 13, 2002 KA Associates KA Associates Personnel Hugh E. Kierig, AICP Senior Partner Education Mr. Kierig holds a Bachelor of Science degree from Oklahoma State University, Stillwater, Oklahoma in Geography / City and Regional Planning (1977) and a Master of Regional and City Planning from the University of Oklahoma, Norman, Oklahoma (1979). Professional Registrations American Institute of Certified Planners, 1985 Experience Hugh E. Kierig is Senior Partner of KA Associates, a transit planning and management - consulting firm started in 1997 to provide transportation advisory services to business, institutional, and government clients. He has over twenty year's experience in transportation and land use planning. KA Associates' emphasis is on providing clients with hand -on management and planning service that strives to see the project from initial development through to completion. It is for this reason that KA Associates has completed projects then been retained to insure that the projects achieve the goals set forth through the planning and development process. This is the value-added service that a company like KA Associates can provide. Mr. Kierig's work experience includes: KA Associates Projects — Since the inception of KA Associates in 1997, Mr. Kierig and his partner, Steven C. Kiika, have been involved in a many projects dealing with transit service for local and county governments as well as colleges and universities. These projects are detailed in other sections of this proposal. In addition, the firm has been involved in projects dealing with parking and transit demand of new entertainment and cultural facilities. Central Oklahoma Transportation and Parking Authority, Oklahoma City, Oklahoma — In 1989, Mr. Kierig was named Director of Service Development for the Oklahoma City region's public transit authority. In this capacity, Mr. Kierig oversaw the following major tasks: ➢ Development and implementation of all service plans and changes. ➢ Development of a Transit Development Plan and a Performance Evaluation and Measurement Policy. ➢ Implementation of the Americans with Disabilities Act. ➢ Development of a Major Investment Studies for a downtown rail circulator and High Occupancy Vehicle Corridor project. ➢ Coordination with other Statewide transit providers. Mr. Kierig served as the Authority's representative on the Metropolitan Planning Organization technical and policy boards. During this time, the transit system went from a city bus service to a regional transit system that included a base population of 1.2 million persons. Other projects included planning services for suburban communities, special transportation services for elderly and disabled persons and campus transit services for the University of Oklahoma in Norman, Oklahoma State University in Stillwater, and the University of Central Oklahoma in Edmond. KA Associates 9 Transfort / City of Fort Collins Kansas City, Missouri Dial -A -Ride Eligibility and Fare Analysis Study February 13, 2002 KA Associates • City of Oklahoma City Plan Implementation Division, Oklahoma City, Oklahoma — Mr. Kierig began work in 1985 with the Oklahoma City Plan Implementation Division as head of Subdivision and Zoning for the third largest city in area in the country. In this capacity, Mr. Kierig oversaw a staff that reviewed all zoning and subdivision applications as well as managed Historic Preservation activities. • City of Oklahoma City Long Range Planning Division, Oklahoma City, Oklahoma — Mr. Kierig started in land use and transportation planning in 1980 with the City of Oklahoma City as an Associate Planner in long range planning. In this position, Mr. Kierig was involved in projects that included suburban and rural area plans to redevelopment planning for inner-city areas transitioning from residential to commercial uses. Related Experience Mr. Kierig has served on various committees of the American Public Transit Association and the Oklahoma Transit Association. He has leadership positions in the Oklahoma State University Alumni Association and has served on a School Board for a local Catholic grade school. KA Associates 10 Transfort / City of Fort Collins Kansas City, Missouri Dial -A -Ride Eligibility and Fare Analysis Study February 13, 2002 KA Associates Steven C. Kiika Senior Partner Education Mr. Klika holds a Bachelor of Arts degree from Oklahoma State University, Stillwater, Oklahoma in Political Science and Public Administration (1978) and a Master of Business Administration from Oklahoma City University, Oklahoma City, Oklahoma (1989). Additional studies have included the University of Wisconsin, Eau Claire and the Instituto Tecnologico de Estudios Superiores de Monterrey, Mexico. Experience Steven C. Klika is Senior Partner of KA Associates, a Wichita, Kansas based transit management consulting firm started in 1997 that provides advisory services to business, institutional, and government clients. He has over twenty-five years experience in management of transit operations, service development, and administrative oversight. KA Associates enjoys continued growth that includes such clients as The Ohio State University, Reno County, Kansas, Ohio University, The City of Lawrence, Kansas, and the Indianapolis Public Transportation Corporation. Work has included new transit starts in Reno County and Lawrence in Kansas, to service as Chief Administrative Officer in Indianapolis, to development of a management review and new service starts at The Ohio State University in Columbus, work which garnered for the University the prestigious Rochester Institute of Technology / USA Today Quality Cup for management, and at Ohio University in Athens, Ohio. Mr. Klika is Fluent in Spanish. Mr. Klika's work experience includes: KA Associates Projects — Since the inception of KA Associates in 1997, Mr. Klika and his partner Hugh E. Kierig have been involved in a series of projects dealing with transit service for local and county governments as well as colleges and universities. These projects are detailed in other sections of this proposal. Mayflower Contract Services / Laidlaw Transportation Services — In 1994, Mr. Klika began working for Mayflower Contract Services as District Director of Operations. Laidlaw Transit Services purchased Mayflower in 1995 at which time Mr. Klika was promoted to Division Vice President. In these positions Mr. Klika oversaw 38 transit properties in 12 states employing over 1,100 persons and generating in excess of $70 million in revenue. This included the Grand Canyon National Park in Arizona. As part of his work, Mr. Klika initiated new and innovative safety programs for all employees that led to insurance claim reductions in excess of $1 million and the best safety record in the company's operating division. Retaining existing contracts was a priority during this period and Mr. Klika was able, through strong customer relationships, to retain 95% of contracts and increase new business by more than $10 million. This position included the direction of ten different union contracts managing union campaigns, negotiations, arbitrations, and direct operational oversight during strikes. He was able to successfully end a strike by bringing back 80% of service thereby forcing a settlement. • Central Oklahoma Transportation and Parking Authority, Oklahoma City, Oklahoma — Mr. Klika started in the transit field in 1980 with the Central Oklahoma Transportation and Parking Authority as the Assistant Administrator. In this capacity, Mr. Klika oversaw the labor contract negotiations, financing and project management of a new downtown Oklahoma City bus transfer facility. In addition, Mr. Klika directed the KA Associates 11 Transfort / City of Fort Collins Kansas City, Missouri Dial -A -Ride Eligibility and Fare Analysis Study February 13, 2002 KA Associates Mayor's Policy Committee for strategic regional transportation development plan, which included all modes — highway, bus, rail, and airport. In 1989, Mr. Klika was appointed Administrator of COTPA in a position that provided oversight of finance, service development, operations, maintenance, marketing, government relations, and strategic planning for the bus system as well as the municipal owned parking facilities. Under his guidance as Administrator, the transit system grew from an Oklahoma City based system to one that was regional in scope including over 15 communities with a base population of 1.2 million. Besides traditional bus service, the system began the preliminary planning of a regional fixed guideway system that included light rail and high occupancy vehicle lanes. The transit system saw double digit increases in ridership each of the four years Mr. Klika served as Administrator. While at COTPA, Mr. Klika directed the Authority purchase of the Union Train Station and five miles of rail right-of-way. Professional positions during this time included President of the Southwest Transit Association and Oklahoma Transit Association, during which the State of Oklahoma created and funded a permanent transit fund and state insurance pool. Related Experience Besides leadership positions as president and other posts of the Southwest Transit Association and the Oklahoma Transit Association, Mr. Klika has held a variety of other posts in transit organizations. Mr. Klika is a member of the American Public Transit Association and founder and past president of the Oklahoma Transit Insurance Company. He is a graduate and alumnus of Leadership Oklahoma City, Chairman of the YMCA Board of Management of Oklahoma City, and past Commissioner of the Oklahoma City Convention and Visitor's Bureau. KA Associates 12 Transfort / City of Fort Collins Kansas City, Missouri Dial -A -Ride Eligibility and Fare Analysis Study February 13, 2002 KA Associates Judith Fitch Hoza Associate Education Ms. Hoza holds a Bachelor of Fine Arts degree from The Ohio State University, Columbus, Ohio (1977) and has completed course work towards a Masters Degree in Landscape Architecture from The Ohio State University, Columbus, Ohio (1990). Experience Judith Fitch Hoza has 22 years experience in auxiliary services departments at The Ohio State University, including four years in special project management for the Assistant Vice - President. Ms. Hoza served on the administrative team charged with implementing expanded transit service and designed performance measures of the new transit service implementation. This project won the national USA Today / RIT Quality Cup Award recognizing exceptional quality improvement processes. Ms. Hoza is experienced in conducting focus groups interviews designed to identify customer requirements and initiated an innovative University -wide World -Wide -Web survey to provide ongoing customer satisfaction measurement of transit service. Ms. Hoza's work experience with KA Associates includes: Colorado State University / City of Fort Collins Campus Transit Center Design Study Fort Collins, Colorado Project Scope Ms. Hoza assisted Coover-Clark and Associates and KA Associates in facilitating stakeholder meetings on the design process for an on -campus Transit Center. Kent State University Community Transportation Program Kent, Ohio Project Scope Ms. Hoza assisted KA Associates in facilitating stakeholder meetings and conducting focus group sessions with various campus organizations. Her work led to recommendations for a multimodal transportation facility that supports redevelopment interests of both the campus and City of Kent. University of Northern Iowa / Metropolitan Transit Authority of Black Hawk County Campus Transit —Way and Route Service Feasibility Study Cedar Falls, Iowa Project Scope Ms. Hoza assisted KA Associates in facilitating stakeholder meetings and conducting focus group sessions with various campus organizations. She conducted on-line surveys to gather and analyze data regarding major campus destinations and service needs. Southeast Missouri State University Transit —Way Service Program Cape Girardeau, Missouri Project Scope Ms. Hoza conducted campus focus group meetings, on -board surveys, and gathered input from University stakeholders regarding service expectations. This information was KA Associates 13 Transfort / City of Fort Collins Kansas City, Missouri Dial -A -Ride Eligibility and Fare Analysis Study February 13, 2002 KA Associates valuable to the University in determining routes and service levels as well as providing a customer satisfaction baseline for review as service improvements are implemented. The Ohio state University Transit Development Plan The Ohio state University — Columbus, Ohio. Project Scopeculty and Ms. Hoza Conducted and organ -fold ser eotnncampus. These , with smeetings resulted in the administrative groups creation of transit routes that doubled the transit service and resulted in service and ree increase in ridership. The project also included marketing, passenger amenities such as benches, bus stops, and shelters. Ms. Hoza assisted KA Associates in developing a monitoring process that resulted in the awarding of the USA Today/ RIT Quality Cup to the University. 14 Transfort / City of Fort Collins KA Associates Dial -A -Ride Eligibility and Fare Analysis Study Kansas City, Missouri February 13, 2002 for future transportation to meet the communities' transportation and mobility objectives and maintain fiscal responsibility. I may be reached directly at the KA Associates office in Kansas City, Missouri at 816- 523-7713. We look forward to sharing our approach and vision with you, and working together to develop transportation solutions that will support Transfort, the City of Fort Collins, and the surrounding region into the future. Sincerely, Hug . Zig,:AICP Senior Partner KA Associates FEBRUARY Of 2002 DIAL - A -RIDE ELIGIBILITY STUDY TRANSPORT / DIAL -A -RIDE FARE ANALYSIS STUDY PROPOSAL NO. P=825 PRESENTED BY: A' KA ASSOCIATES KANSAS CITY, MISSOURI KA Associates Project Understanding i lli i' ` KA Associates brings an original approach in providing a review of the fare structure of the.Transfort system and an analysis and creating strategies for services for mobility impaired residents of Fort Collins and the service area of the Transfort system. KA Associates proposes a study structure that is based on a thorough and comprehensive involvement process that ensures participation from all affected interest groups and community leadership. The overriding emphasis of the KA Associates approach throughout the project will be to create a consensus on service delivery that is efficient and cost effective and develop transportation options that benefit not only the target population but potentially other service needs and populations. This approach allows those users of the Dial A Ride system with the opportunity to establish a sense of ownership in the process outcome. KA Associates has extensive experience in working with various community transportation providers and social service institutions in the review and coordination of transit services in small urban and rural communities. As a result of this work, KA staff understands the influences and issues of these institutions. Through the work experience of KA Associates personnel in public transit operations and planning, we understand the impacts of changes in the fare structure to both budgets and ridership. We have stood in front of public meetings and glen issues from transit patrons and understand their concerns. Finally, KA staff has written several ADA Implementation Plans for both public transit operators as well as for University systems and therefore has a keen understanding of the characteristics of the Americans with Disabilities Act and the bearing that this legislation has on transit operation. While similarities may be found in Iowa, appropriate for Fort Collins and th( Transfort system will have to address thi unique regional and social issues posed b, its population, economy, housing population density, topography government, climate, and public dispositioi about transportation. No model or list o benchmarks can substitute for these factors which is why the KA Associates consider models important, but ultimate) subordinate to a stakeholder / communit based transportation solutions. KA Associates is a transit management consulting firm formed in 1997 with offices in Kansas City, Missouri. KA Associates is a young company with experienced management; the principals of the firm have 39 years combined experience in transit planning and management, with particular emphasis on transit service development, financing, and operations administration. Additionally, KA Associates delivers award -winning work in the area of transit performance evaluation and measurement, giving clients an increased understanding of transit service performance and an ability to anticipate the changing needs and desires of their transit consumers. The guiding principle of KA Associates is to identify and solve issues and furnish management solutions by providing clients with professional and personalized attention. KA understands that prompt, professional, and safe transportation service will encourage return passengers and promote new transit opportunities and relationships. We also understand the need to balance service with the realities of operating budgets and performance. This unique KA Associates 1 Transfort / City of Fort Collins Kansas City, Missouri Dial -A -Ride Eligibility and Fare Analysis Study February 13, 2002 KA Associates approach is furthered by KA's follow through: seeing that specific issues identified in the course of the project are understood by all community stakeholders, including users of the service. KA Associates maintains a diverse clientele that includes transit authorities, local and county governmental agencies in both rural and urban communities, and universities. KA Associates takes great pride in serving our clients through excellent review and analysis, transit operational experience, keen understanding of fiscal and political constraints, and a high degree of innovation. KA Associates provides quality, personalized, value-added services that go beyond the work tasks of a professional service contract. KA Associates has considerable experience in transit management and planning. Included in this management experience is: ❑ Direct management and planning for a large urban transit operation in metropolitan Oklahoma City and Indianapolis including the following major tasks • General oversight of all administrative and operational functions of the transit authority • Development of the ADA Implementation Plan • Coordination with other transit providers in the metropolitan area and across the state in developing a Medicaid and Job Access transportation programs • Project oversight for a system -wide Transit Development Plan • Oversight of the regional Transportation Improvement Program • Oversight of a Major Investment Study for a downtown rail circulator project • Coordination of regional transit planning efforts including transportation services for the University of Oklahoma and the University of Central Oklahoma • Development of a statewide transit insurance corporation • Represented the Authority on the Metropolitan Planning Organization technical and policy boards • Negotiated transit labor contracts ❑ Direct contract administration of a private transit service on behalf of a public transportation service; ❑ Development and procurement of contract transit service and vehicles for new start public transit programs in communities and for universities including the development of ADA Implementation Plans, and; ❑ Service planning for new transit services at all levels of transit systems — rural, small urban, and metropolitan areas. These programs have included direct oversight of operations and maintenance components of public transit service. This wealth of work experience makes KA Associates qualified to understand the political, operational, fiscal, and social issues associated with transportation in a setting such as Fort Collins and identify straightforward solutions that can easily be put into action. Experience of the Staff The two Senior Partners of KA Associates have 39 combined years of experience in transit management and planning. While the focus of this work experience has been in public sector transit, the overall work has included private transportation management, transit and land use planning, and transit service implementation. The quality of experience that KA Associates brings to its projects insures that their clients receive a skilled and independent work product. KA Associates 2 Transfort / City of Fort Collins Kansas City, Missouri Dial -A -Ride Eligibility and Fare Analysis Study February 13, 2002 KA Associates Hugh E. Kierig, AICP. Mr. Kierig is Senior Partner in KA Associates. His experience includes transit contract development and implementation, grant development, ADA plan development, and transit service development. Mr. Kierig began work in the transit industry in 1989 with the Central Oklahoma Transportation and Parking Authority in Oklahoma City and has been an active partner in KA Associates since the inception of the firm in 1997. Steven C. Klika. Mr. Klika has transit management experience as both a general manager and chief operating officer for large urban transit systems as well as regional manager for a private transit provider. He has additional experience in budgets, grant development, labor relations, and contract administration. Judith F. Hoza. Ms Hoza is an associate with the firm. Her experience includes survey and data collection, customer satisfaction management, and focus group facilitation. Ms. Hoza started with KA Associates in 2000 with previous work experience in university transit management at The Ohio State University. Detailed resumes are included in later part of this proposal. Project Approach The City of Fort Collins is requesting proposals for firms that can provide two studies to the City: 1) An eligibility assessment and strategy for the ADA complimentary paratransit service known locally as Dial -A -Ride, and; 2) A study of the fare structure for the Transfort system including the Dial -A -Ride program. KA Associates has the skill and knowledge to assist the City in the development of such planning strategies and present recommendations that are fiscally constrained and scientifically sound. Specific paratransit service and fare structure alternatives will be developed and their potential impacts reviewed. We will examine methods to create a fare structure and paratransit service that serves the needs and complements the existing transportation infrastructure. This will require the development of a coordination plan that meets the current organizational and funding configuration of the system. KA Associates understands that this is a critical part of the project and therefore our efforts will be in identifying win — win scenarios that maximize the funding resources available in the region and create operating efficiencies the produce a more cost-effective transit service on the streets. KA Associates has reviewed and will comply with all Federal requirements as listed in Attachment 1 of the RFP. Management Plan Dial -A -Rider Eligibility Study KA Associates proposes a comprehensive approach to the development of eligibility options for mobility impaired residents of Fort Collins and the region that use the Dial -A - Ride program. Emphasis will be not only on the review of those that use the service and the current service delivery system, but also on eligibility limits in accordance with ADA criteria, use of other transportation resources, such as elderly or disability services in the community that can assist current Dial -A -Ride users, scheduling software that tracks users and disability status, and integration of the fixed route system into more ADA related trips. With these investigation areas, Transfort officials and the City of Fort KA Associates 3 Trahsfort / City of Fort Collins Kansas City, Missouri Dial -A -Ride Eligibility and Fare Analysis Study February 13, 2002 KA Associates Collins will have the opportunity to make thoughtful decisions regarding any potential changes in the service. Eligibility Study Emphasis ❑ Coordinate and Interview Key Stakeholder Individuals and Groups Including Disabled Community and Political Leadership ❑ Review Existing Services and Eligibility Requirements ❑ Review Existing Scheduling Software ❑ Ride the Dial -A -Ride Service ❑ Conduct Community Forums to Gather Citizen Input ❑ Peer Group Comparison ❑ Investigate Service Options Including o Utilization of Fixed Route Service for Some ADA Trips o Review Varying Levels of Eligibility and Impacts on the Current Users and Service o Modifications to Current Service Including Curb -To -Curb Service o Impacts on Service Productivity, Effectiveness, and Revenue ❑ Collaborate with Transfort Officials on Suggested Strategy Components and Options ❑ Develop Financing Impacts for Each Component and Option ❑ Coordinate Presentation of Recommendations at Key Meetings ❑ Develop Implementation Schedule and/or Phasing by Option and Component ❑ Work with Elected Officials, Staff, and Client Committee in Developing Community Consensus on Proposed Recommendations Fare Analysis Deliverables Ten hard copies of final report and report in electronic format. Eligibility Study Timetable KA Associates will be able to conduct this study within the timeframe included in the Request for Proposals. Eligibility Study Costs Estimated Senior Partner Hours — 125 Estimated Associate Hours — 30 Senior Partner Hourly Rate - $90.00 Associate Hourly Rate - $70.00 Study Costs Personnel - $13,350 Travel - $2,500 Profit Margin and Overhead - $1,335 Printing - $500 Proposed Eligibility Study Cost - $17,685 Fare Analysis Study KA Associates staff experience transit operations and management brings a wealth of understanding to an examination and analysis of the Transit and Dial -A -Ride fare structure. Knowing the impact that an adjustment in the fare charged transit patrons, no matter how slight, can significantly impact revenues and ridership. Emphasis will be not only on the review of the existing fare classifications and contributions to the revenue KA Associates 4 Transfort / City of Fort Collins Kansas City, Missouri Dial -A -Ride Eligibility and Fare Analysis Study February 13, 2002 KA Associates stream of those classifications, but also look at University contributions based on ridership participation and service cost. Other emphasis areas of this study will include farebox recovery, potential contract services for special transportation services (Medicaid, Welfare -To -Work, etc.), and the impact of transit passes to revenue. Transfort officials will be consulted on methodology used to develop estimates on projected revenue and ridership impacts based on developed revenue options. KA Associates will conduct stakeholder interviews and informal "community" meetings to gather input from the. public and current users of the service. As an option, KA Associates is proposing to conduct on -board surveys to determine levels of impact that fare adjustments may have on current ridership. KA Associates will present recommendations to Transfort officials and the City of Fort Collins for review and future implementation. Fare Analysis Study Emphasis ❑ Coordinate and Interview Key Stakeholder Individuals and Groups ❑ Review Existing Fare Structure ❑ Ride the Fixed Route Service ❑ Conduct Community Forums to Gather Citizen Input Develop and Conduct On -Board Surveys ❑ Develop Alternative Fare Recommendations by Service and Classification and Determine Ridership and Revenue Impacts Including o Costs Per Ride o Farebox Recovery o Ridership Estimates o Review Impacts from Special Services and Areas including Dial -A -Ride Service to North County and Fox Trot Service ❑ Collaborate with Transfort Officials on Suggested Strategy Components and Options ❑ Coordinate Presentation of Recommendations at Key Meetings o Develop Implementation Schedule and/or Phasing by Option and Component ❑ Work with Elected Officials, Staff, and Client Committee in Developing Community Consensus on Proposed Recommendations Fare Analysis Deliverables Ten hard copies of final report and report in electronic format. Fare Analysis Study Timetable KA Associates will be able to conduct this study within the timeframe included in the Request for Proposals. Fare Analysis Study Costs Estimated Senior Partner Hours — 100 Estimated Associate Hours — 30 Senior Partner Hourly Rate - $90.00 Associate Hourly Rate - $70.00 Study Costs Personnel - $11,100 Travel - $2,500 ($-0- if contracted for Dial -A -Ride Project) Profit Margin and Overhead - $1,110 Printing - $500 Proposed Fare Analysis Study Cost - $15,210 ($12,710 if contracted with Dial - A -Ride Project) KA Associates 5 Transfort / City of Fort Collins Kansas City, Missouri Dial -A -Ride Eligibility and Fare Analysis Study February 13, 2002 KA Associates KA Associates Projects ❑ Development and Implementation of New Transit Service City of Lawrence Lawrence, Kansas Project Scope KA Associates designed routes and complementary ADA services, conducted community meetings, and coordinated with the University of Kansas transit program in developing new transit service for the City. The Plan was designed in conjunction with a coordinating body that reviewed and recommended all service improvements, vehicle and service provider documents, and budgets to the City. The Project identified Downtown Transfer location options and performance measures for future system analysis. Date: August 1999 — October 2000 Role: KA Associates served as the lead firm and managed all aspects of the project. Reference: Ms. Karin Rexroad, Transit Administrator City of Lawrence 6 East Sixth Street Lawrence, Kansas 66044 (785)832-3465 ❑ An Approach to Public Transportation for Reno County, Kansas Reno County Public Transportation Program Hutchinson, Kansas Project Scope KA Associates created routes and complementary ADA services and conducted community meetings for both city and rural transit services. Worked with a coordinating body that reviewed and recommended all service improvements, vehicle acquisition departmental reorganization to the County, and secured new federal and state funding. Identified Downtown Transfer location options and developed a marketing program with the assistance of the local community college. KA Associates was retained by the County to follow the plan through to service implementation. Reno County Public Transportation was voted the 2001 Kansas Transit System of the Year. Date: Phase I: March 1999 — July 1999 and Phase II: December 2000 to July 2000 Role: KA Associates served as the lead firm and managed all aspects of the project. Reference: Ms. Karin Rexroad, Transit Administrator (formerly Director of Reno County Public Transportation Department) City of Lawrence 6 East Sixth Street Lawrence, Kansas 66044 (785) 832-3465 ❑ Transit Management and Organization Review The Ohio State University Columbus, Ohio Project Scope KA Associates conducted an organizational review of all aspects of the Transportation and Parking Department of The Ohio State University. The results of the study included a reorganization of administrative work responsibilities, review of maintenance records and reduction of parts inventory, and increases in transit efficiency and services supplied. This project KA Associates 6 Transfort / City of Fort Collins Kansas City, Missouri Dial -A -Ride Eligibility and Fare Analysis Study February 13, 2002