Loading...
HomeMy WebLinkAboutRESPONSE - BID - 5489 JANITORIAL AT PARKING GARAGEE ALL -RIGHT CLEANING, L.L.C. (970) 481-7460 CLEANINING SERVICES BID FOR City of Ft. Collins Bid # 5489 The Old Town Parking Structure And Civic Center Parking Structure Contact: Carol Champion (970) 224-6057 Es • Call and leave a report of other circumstances, which would affect the Service Provider's performance of work, required under contract I � E. Reporting System Any substantive changes affecting any dimension of work performed shall be brought to the immediate attention of the City The Service Provider shall not enter into any agreement or take any action which may interfere with the rights of the City as noted under this contract, or compromise with the City's ability to serve the needs of the City, its parking structures, occupants, employees, management, or customers F. Reporting Requirements 1 A drop sheet, specific to each facility, must be completed each time the structures are cleaned The report must then be submitted to the City Representative that same day 2 A list of problems and conditions found by the cleaning staff are Ito be called in to the City Representative's voice mail nightly 3 Work orders will be issued for cleaning complaints made by the City personnel or ( its customers These shall be reviewed by the Service Provider for a follow up resolution The Service Provider shall sign, date and return the corrective work order that same day G. Safety and Health The Service Provider must promptly report to the City cases of death, occupational disease and injury caused by work on the job Verbal notification must be followed by a written report describing the incident The Service Provider must provide emergency first aid and treatment of job -related injuries in accordance with the requirements of its insurance plan H. Relief Personnel The Service Provider shall employ an adequate quantity of on -call relief personnel assigned to the Parking Structures who shall be pre -approved and used to complete the work assignment of the absent employees normally assigned the work These relief personnel shall not be charged against the City, directly or indirectly, including wages, benefits and/or other costs regardless of the regular or overtime hours worked, when replacing regular workers Soliciting All soliciting is prohibited on the City premises by Service Provider employees Service Provider shall inform its employees of this policy prior to beginning work under the contract Access to City Parking Structures Prior to beginning work under the City Contract, the Service Provider (through the City Representative) must obtain clearances from Fort Collins City Police Services for any person who needs access to the Parking Structures to perform work under this Contract Police Services will check all sources they deem relevant and appropriate to determine if clearance will be given The Service Provider must 12 L provide the City Representative with information about each person seeking clearance including name, date of birth, social security number, and valid ID (Such as Drivers License or State ID card) Police Services may deny clearance to any person whom ♦ Has an active criminal arrest warrant, ♦ Has a felony arrest or conviction, ♦ Has a drug -related misdemeanor or drug -related petty offense conviction, ♦ Has a non -drug -related misdemeanor or a petty offense conviction within the past three(3) years, ♦ Is a suspect in an active criminal investigation, ♦ Was previously terminated from employment by the City of Fort Collins, ♦ Is determined to be a threat to the safety of persons or property The City shall provide the Service Provider with identification cards for all persons given clearance Such identification cards shall be displayed, in an easily seen manner, on the person of all employees and representatives of the Service Provider at all times such persons are in the parking structures Identification cards and access keys to the structures of persons who no longer work for the Service Provider shall be immediately returned to the City Representative Any employee or representative of the Service Provider in the Parking Structures without a properly displayed identification card is subject to immediate eviction from the facilities The Service Provider shall provide the City with a current and complete list of names, I D card numbers, address and telephone numbers of all employees and representatives of the Service Provider The Service Provider shall keep this list current and shall immediately inform the City Representative of all personnel changes 13 C E ATTACHMENT A DEFINITION OF CLEANLINESS QUALITY A "like -new" appearance or all of the following ♦ The absence of litter or undesirable debris ♦ The absence of bonded dust build up of any surface to be dusted ♦ The complete, comprehensive and thorough cleaning of any item subject to cleaning, including corners, inside, outside, top, bottom under and all over all surfaces ♦ iThe absence of any surface marks that can be removed, spills or other undesirable bonded (surface residue, which can be appropriately eliminated by damp or wet cleaning techniques ♦ The absence of any soil, wax or other undesirable bonded build-up, which can be eliminated lby appropriate heavy duty, cycle or protect cleaning techniques ♦ The absence of minor spots, marks, or other limited surface soil, which can be eliminated by appropriate spot cleaning techniques ♦ The absence of dust, lint and other in -fiber accumulation in fabric and carpet iareas which can be eliminated by appropriate vacuum cleaning techniques e ,1 he issuance of maintenance and other work requests to eliminate or correct problems with damaged, non-functioning, repair or replacement oriented items that cannot be corrected through appropriate cleaning techniques e The absence of de-icing product residue remaining on any surface after action from these materials is no longer required 14 C Ell"'! SCOPE OF WORD OLD TOWN PARKING STRUCTURE Attachment B CONDITIONS: 1) There is no available water on site All -Right Cleaning is required to utilize their own water in cleaning applications that are dependent on water and that are listed in the scope of work. 2) There is no available storage for equipment or supplies All equipment and supplies must be brought to the structure for use in cleaning the building. 3) Cleaning services for this building are on a once per week basis. The exception is that trash must be removed each Friday, before normal business hours (7 30 a.m ),I 4) Cleaning of this facility must occur between Sunday evening and Monday morning each week The service provider will not hinder, in any way, the parking patrons who utilize the facility while engaged in cleaning activities 5) All drop sheets must be completed and turned in the day service is provided. 1 6) Additional service is expected around special events and Holidays The cost for this extra service is included in the bid total for this facility. 7) Plastic barrel liners will be provided by the City of Ft. Collins SCOPE OF FORK 1 Cleaning of the elevator. ♦ Sweep the elevator floor ♦ Damp mop floor ( flooring is texture and will need to be pre -scrubbed with a brush) ♦ Clean all window areas ♦ Clean stainless steel railing, doors and interior/exterior surfaces. Do not spray cleaner on areas where sensors are located ♦ Clean ceiling ankeep d kfree of stickers or debris. p Report burned out bulbs. ♦ Report any damages, malfunctions, vandalism or graffiti ASAP. 2) North and South stairwells ♦ Sweep all stairs and landings. ♦ Pick up and dispose of all trash and debris ♦ Mop all floor surfaces and landings. Clean and remove any food, alcohol or urine ♦ Wipe down all window wells, handrails, wall surfaces ♦ Clean all glass. ♦ Clean, sweep and remove any remaining de-icing materials after storms 3) Entrance/Exits on each level. ♦ Walkway within ten feet of each door or approach to a stairwell will remain clean and free of debris. ♦ Includes the pick up and removal of all residual de- icing materials including sand 4) Garbage pick up and removal ♦ Remove all litter and debris that can be picked up within the parking spaces or drive lanes. ♦ Remove all trash from barrels located on each level at the entrance/exits to the stairwells i ♦ Outside the perimeter to the building including the Park on the West Side of the building ♦ Empty all trash barrels Replace plastic liners ♦ Dispose of parking structure trash in dumps ter provided in the alley on the East side of the, facility 5) Parking Attendant Booth ♦ Clean all window surfaces. ♦ Vacuum and mop floor. ♦ Empty wastebasket. ♦ Clean booth walls ♦ Do not clean shelves with equipment on them MONTHLY CHARGE All -Right cleaning will provide the labor, and materials to provide the above outlined scope of work, as well as, meet all of the other requirements detailed in the requirements and specifications section, including attachments A, and B in the INVITATION TO BID (#5489) documents provided by the City of Ft Collins for $970.00 per month. References available upon request This quote is based on the above described work Any changes may constitute a price difference it, flallz SCOPE OF WORK CIVIC CENTER PARKING STRUCTURE Attachment C CONDITIONS: 1) Water is provided to the restroom in the security office It is inconvenient to access this water for the purpose of cleaning the parking structure 2) There is limited storage on site for equipment and supplies for use only at the Civic Center Parking Structure 3) Cleaning of the breezeways is not part of this contract 4) Do not use chemicals or acids to clean the rustic terrazo in the NE stairwell 5) The service provider will not be responsible for sweeping the parking stalls or drive allies 6) Do not spray cleaners on closing ends of elevator I'doors or control panels. 1 7) Cleaning services for this building are on a twice, per week basis Thursday and Sunday evenings 8) Pedestrian walkway to Opera Galleria is locked down nightly from 10 p in to 6 a m. 9) All drop sheets must be completed and turned in the day service is provided 10) One key is provided for access into storage room, office, booths and trash room These areas must remain closed and locked when the service provider is not physically present 11) Additional service is expected around special events and Holidays. The cost for this extra service is included in the bid total for this facility 12) Plastic barrel liners will be provided by the City of Ft. Collins SCOPE OF WORK 1) Cleaning of the two elevators. ♦ Sweep or vacuum the elevator floors. ♦ Damp mop floor. ( flooring is texture and wiill need to be pre -scrubbed with a brush) ♦ Clean all wall and ceiling surfaces M ♦ Clean stainless steel railing, doors and interior/exterior surfaces. Do not spray cleaner on areas where sensors are located. ♦ Report any damages, malfunctions, vandalism or graffiti ASAP 2 Cleaning of three stairwells and 5`h level. stair ♦ Sweep all stairs and landings. ♦ Pick up and dispose of all trash and debris. ♦ Mop all floor surfaces and landings. Clean and remove any food, alcohol or urine. ♦ Wipe and keep free of dirt, grit or residue all handrails, and wall surfaces. ♦ Clean, sweep and remove any remaining de-icing materials after storms ♦ Keep clean and free of debris all approaches within ten feet of all stairs. 3 Cleaning of all pedestrian walkways For the purpose of this contract, pedestrian walkways include the following areas: a) Ten feet preceding all stairs, elevators, entrances, and exits to the facility. b) The walkway joining the Opera Galleria and the parking structure at the second level. c) The protected walkways that run up the center of the parked cars on levels 2,3 and 4 d) The sidewalk in front of the security office e) The sidewalk on the West side behind retail) businesses. ♦ Sweep and keep clear of litter. ♦ Remove any remaining de-icing materials ♦ Wipe and remove any residues from railing (bridge to Opera Galleria) ♦ Report any standing water or ice immediately to Parking Services Ec 4) Parking Attendant Booth ♦ Vacuum and mop floor ♦ Clean all window surfaces ♦ Clean booth walls ♦ Clean runner around sliding doors and windows. ♦ Empty waste basket. ♦ Do not clean shelves with equipment on them Security Office ♦ Clean all glass interior/exterior ♦ Clean window ledge ♦ Dust desktop. ♦ Wipe counters, cabinets, files and doors ♦ Vacuum floor and furniture. ♦ Empty waste basket ♦ Spot Clean walls as necessary. Restroom ♦ Stock toilet paper, paper towels and soap dispenser ♦ Empty waste baskets ♦ Clean sink ♦ Clean toilet. ♦ Clean mirror ♦ Vacuum and mop floor Cleaning of Rustic Terrazzo ♦ Vacuum and mop ♦ Machine scrub as needed with a course stiff -bristle brush attachment ♦ Never use chemicals or acids of any kind Garbage pick up and removal ♦ Pick up all trash, debris, broken glass, bottles and litter on every level and in every area of the facility ♦ Empty all trash receptacles and reline with liners provided. ♦ Dispose of all parking structure trash in dumpsters provided in trash room. ♦ Close and lock doors to trash room and storage room MONTHLY CHARGE All -Right cleaning will provide the labor, and materials to provide the above outlined scope of work, as well as, meet all of the other requirements detailed in the requirements and specifications section, including attachments A, and C in the INVITATION TO BID (#5489) documents provided by the City of Ft. Collins for $1629.54 per month. This quote is based on the above described work Any changes may constitute a price difference KT] BID SCHEDULE Bid #5489 1. OLD TOWN PARKING STRUCTURE My firm will provide janitorial cleaning services per specifications for the Old Town Parking Structure The work will be done over a Sunday evening/Monday morning or as directed by the Project Manager and will not conflict with the normal business hours of the building The frequency of service for this parking structure will be once per week with additional trash pick up and removal on Fridays or as directed by the Project Manager TOTAL LUMP SUM PER MONTH $ $970.00 2. CIVIC CENTER PARKING STRUCTURE My firm will provide janitorial cleaning services per specifications for the Civic Center Parking Structure The work will be done Thursday and Sunday evenings each week or as directed by the Project Manager and will not conflict with the normal business hours of the building TOTAL LUMP SUM PER MONTH $ $1629.54 FIRM NAME ALL -RIGHT CLEANING, LLC Are you a Corporation, Partnership, Dom, LLC, or PC SIGNA ADDRESS 2331 KOD K RD. PHONE/FAX# (970) 481-7460/(970) 482-5608 All —bight Cleaning, L.L.C. (970) 481-7460 References: Jordan Marble & Granite Contact: Tina Phone #: 221-4411 Harmony Presbyterian Church Contact: Larry Phone #: 226-0603 Schwan's Sales Enterprises Inc. Contact: Donna Phone #: 224-4002 Northern Colorado Endodontics Contact: Jaime Phone #: 229-1404 Needa Home Inc. Contact: Catrina Phone #: 686-0394 REQUIREMENTS AND SPECIFICATIONS Background The City of Fort Collins' Parking Services Department is responsible for operating two parking structures in the downtown core Each parking structure is operated under a separate funding source This will require the awarded firm to separate the cost of providing services to each facility The Old Town Parking Structure is located at the corner of Remington Street and East Mountain Avenue There are four parking levels to the structure with approximately 334 spaces There is one enclosed stairlelevator tower in the NW corner of the facility and an open stairwell at the South end There is one parking booth at the South entrance/exit The newly constructed Civic Center Parking Structure is located at the intersection of Mason Street and Laporte Avenue There are four parking levels with a fifth tier resulting in a total of 900 parking spaces Two open stair/elevator towers are located at each end of the structure, plus one additional stairwell at the SW corner A small set of stairs provides pedestrian access from the fifth tier to the fourth level of parking On the East side of the parking structure at the second level there is a pedestrian walkway The walkway connects to the Opera Galleria allowing access to the building and College Avenue There are two parking booths - one at each entrance/exit to the facility An office at the south end is provided for our Security Personnel Parking attendants are present in each facility and access is controlled by automated gates during specified hours Co -located on the Mason Street side of the building, there is 15,000 square feet of retail space that is being leased separately Two breezeways will allow for access/egress to Mason Street This portion of the building and the breezeways will not be included in the contract 2.0 Specifications A Quality Specification The Service Provider shall ensure that the restroom, attendant booths, fixtures, floor surfaces, windows, elevators and furnishings of the City Parking Structures be maintained in a state of high quality cleanliness 1 Cleanliness Specification The City requires that the parking structures must be kept free of cleanliness quality defects as defined by Attachment A 2 Customer Satisfaction Specification The Service Provider shall manage the resources at its disposal in such a way as to improve Customer Satisfaction and reduce and control the number of cleaning complaints 3 Response Specification E0 3.0 The Service Provider shall respond to all problems presented to it by the Parking Staff This response should conform to the following schedule EMERGENCY - on the scene within thirty (30) minutes ( psi s « bu S S J REQUIRED completed within eight(8) hours PLANNED provide a clear schedule within one working day ALL SERVICE PROVIDER responses to customer requests must satisfy this requirement Service Provider Work Requirements A. Type of Work The work covered by this agreement involves janitorial cleaning services for the cleaning of office spaces, restrooms, attendant booths, elevators, walkways, stairwells and lobbies within each parking structure Attachments B and C will define the work in the scope of work for each facility Items to be cleaned under this contract include, but are not limited to interior/exterior window glass, all floor surfaces, floor coverings (carpet, rugs, etc ), baseboards, walls, doors and door frames, stairs and railings, elevators, toilet fixtures, sinks, mirrors, sanitary napkin dispensers, lighting or illuminating fixtures, soap, paper towel and toilet tissue dispensers, and trash containers B. Summary of Work Responsibility The successful Service Provider will be responsible for all cleaning activities within the parking structures as designated by Attachments B and C All cleaning duties will be performed in these areas The following is a summary of the categorical duties generally considered janitorial in nature and are areas of responsibility of the service provider SERVICE PROVIDER RESPONSIBILITY Weekly or twice /week cleaning All Floor Surfaces, excluding carpet extractions/shampooing Carpet Spot Cleaning Cleanliness of Cleaning Equipment Interior Glass Designated Exterior Glass Interior Window and Frame Lobby Glass Rest Room Supplies Sweeping of Steps, Landings, building entrances Trash Removal to Designated Wall Cleaning Stair Railings Elevator Interior/exterior 2. CITY RESPONSIBILITY Walkways and Entrances within 10 feet of Locations 111 E Management of Building Operations and Maintenance Contract Repair/Replacement of Building Structural Components Mechanical Rooms Storage Areas 3 OTHER CITY CONTRACTS Carpet Extraction /Shampooing Pressure Washing Specific Exterior Windows Painting C Changes in Work Requirement Should the Service Provider find that existing conditions make modification of the agreement desirable, the Service Provider shall promptly report the matter to the City for consideration and decision During the contract period or its extension, the City reserves the right to add or delete specific hours, or services at the prevailing contract price The City may at any time add/delete services from the scope of services as the City, in its sole discretion, deems necessary or appropriate The contract sum shall be reduced or increased as agreed to in writing by the City and the Service Provider D. Hours of Work The hours for janitorial cleaning services is presented, by parking structure, in attachments B and C E. City Holidays City holidays are New Year's Day, Martin Luther King Day, Presidents' Day, Memorial Day, Fourth of July, Labor Day, Veterans' Day, Thanksgiving Day, and Christmas Day If any of these holidays fall on a Saturday, the City will be off the Friday before If any of the holidays fall on a Sunday, the City will be off the following Monday The parking structures will be available for cleaning on the holidays However, the Service Provider may wish to adjust cleaning services so as to be able to observe these holidays It is desirable to expect a need to clean the parking structures just prior to a major holiday or holiday weekend and immediately following that holiday The parking structures are often heavily used during holidays facilitating the need for cleaning the succeeding day SERVICE PROVIDER RESPONSIBILITIES A. Supplies, Materials and Equipment Rest Room Supplies The Service Provider will furnish all rest room supplies This cost should be included in the contract price These supplies should be maintained at all times Storage for the supplies is provided on site at the Civic Center Parking Structure Paper towels, toilet tissue, soap and trash liners for waste paper baskets The Service Provider will provide a monthly usage report Supplies should be of a biodegradable type Cleaning Supplies All necessary cleaning equipment, including industrial vacuum cleaners, high speed polishing machines and associated chemicals and supplies, etc needed for the performance of the work involved, will be furnished by the Service Provider One exception would be the use of a vacuum cleaner and utility truck at the Civic Center Parking Structure These items are the property of the City Parking Department and must not leave the premises 3 Plastic Trash Can Liners The City Parking Services Department will furnish plastic liners for 55-gallon trash receptacles in both parking structures The Service Provider will be responsible for communicating the need to restock liners so that they are always available for use 4 Personal Safety Equipment The Service Provider shall provide all its employees with any necessary safety equipment 5 Uniforms Uniforms are optional Uniforms, if used, would be supplied by the Service Provider Identification badges must be prominently displayed on each Service Provider employee at all times that they are working in the parking structures 6 Communications Equipment The Service Provider shall supply its manager/supervisor personnel with a pager or cell phone to facilitate communications between them and the City representative City Observation The City shall have the right at all times to examine the supplies, materials, and equipment used by the Service Provider, and to observe the operations and methods of the Service Provider, its agents and employees Removal of Ownership In the event of termination or contract expiration, all rest room supplies and paper products shall remain the Property of the City B. Equipment/items Specification Service Provider furnished equipment, tools, and supplies shall meet minimum standards as follows Equipment and Tools f", Equipment shall be of a size and type most efficiently used for high quality work of this kind and shall meet with the approval of the City Representative Equipment deemed by the City to be of improper design, or inadequate for the purpose intended shall be removed from the premises and replaced with satisfactory equipment at no expense to the City The Service Provider is prohibited from using propane -powered equipment of any kind at the parking structures 2 Cleaning Supplies Whenever possible, the City prefers the use of effective, environmentally friendly cleaning chemicals Material Safety Data Sheet The Service Provider shall submit Material Safety Data Sheets on all products prior to contract start up, in a form acceptable to the City C. Technical Support As may be required by the City, the Service Provider is to provide the technical expertise to set or define staffing labor and resource requirements Those providing the support shall be experienced and competent, and shall develop their recommendations on the basis of the City -defined cleanliness levels D. Service Provider Resource Responsibility The Service Provider shall contractually establish and provide all labor equipment, tools supplies, supervision, management and other resources and services necessary to achieve the cleanliness, customer satisfaction and management response specifications as defined in the agreement This commitment MUST include all routine periodic, project and other tasks and frequencies needed to meet the quality specifications noted It is intended that no protect or special work is billable under this contract, except in a rare or unusual situation And in this event, authorization must be obtained for added billable work The Service provider will notify the City representative, with a written order, and will schedule each special protect to be performed, when such work supervision falls outside the context of the agreement E. Service Provider Staffing The Service Provider shall be obligated to provide its proposed number of custodial personnel to perform the duties required in accordance with this agreement at all times The Service Provider shall furnish the City representative a report at the completion of each shift that includes the following information the name of the person(s) assigned to the work, date, beginning and ending time of the shift, and a completed check list of items cleaned 1 All employees of the Service Provider employed to carry out janitorial cleaning services proposed are subject to final approval of the City All employees of the Service Provider are to adhere to City Security, Fire and Safety Regulations The Service Provider agrees that it will, upon notice from the City, remove any supervisor or employee who is, for any reason, unsatisfactory to the City, and replace him/her with an employee satisfactory to the City The Service Provider shall not represent that it and its employees are either agents or employees of the City All Service Provider personnel shall be physically able to do their assigned work All Service Provider personnel shall be capable employees, thoroughly trained and qualified in the work assigned to them The employee shall receive a copy of the drop sheets along with appropriate training specific to the needs of the parking structure(s) prior to performing the cleaning duties The Service Provider agrees that only assigned personnel will be permitted on the premises and no other personnel including, but not limited to salesmen, friends, relatives or minors, will be allowed on the premises without prior notice and authorization by the City representative The Service Provider employees shall supervise all routine, project, and "other" work in such a way as to not interfere with normal scheduled City operations within the parking facilities F. Customer Service Policy The Service Provider shall establish a clear Customer Service Policy, which is communicated to its employees Service Provider employees who fail to meet the City's standard for customer service excellence shall be removed from working in the parking structures G. Site Management The Service Provider shall appoint a manager/supervisor to ensure the performance of the work being done by cleaning personnel The Site Manager shall demonstrate adequate knowledge of cleaning equipment, tools, chemicals, techniques, and related activities and should be able to recognize any situations or circumstances under which the cleaning techniquesl defined may be improved upon The City shall retain the right to cause the Service Provider to replace any individual functioning as a site manager/supervisor H Special Requirements Service Provider must ensure all exterior doors are locked, as necessary, while cleaning and upon leaving the parking structures All parking booths; storage area, and office are to be locked after cleaning The storage area and office should remain locked while work is in progress 10 i i i 4.01 Service Provider Operational Requirements i A Key Control i The Service Provider shall establish and implement adequate methods of ensuring that all keys issued to the Service Provider are not lost or misplaced and are not used by unauthorized person No key issued to the Service Provider shall be duplicated Any loss of keys shall be reported to the City Representative immediately The City will furnish all keys and the City, not the Service Provider, will replace all lost keys Furthermore, if keys are lost or duplicated by the Service Provider and, in the opinion of the City, it is necessary to replace locks for any reasons of security, the direct cost of such replacement will be paid by the Service Provider It is the responsibility of the Service Provider to prohibit the use of keys by persons other than those supervised by the Service Provider's employees It is also the responsibility of the Service Provider to prohibit the opening of locked, areas by the Service Provider's employees to permit entrance of persons other than Service Provider's employees engaged in the performance of assigned work ' B. Lost and Found It shall be the responsibility of the Service Provider to instruct its staff�and employees that all articles of possible personal or monetary value found by the Service Provider's employees be turned in to the City Parking Service Department at 210 E Olive St C Payroll/Invoice Documentation All of the Service Provider's employees shall be required to complete land sign a drop sheet with the start and ending time of each cleaning of a facility, This record shall be submitted to the City to confirm actual labor cost on invoices submitted, and in any event, shall comply with the City's requirement for auditing Service Provider labor hours D Problem Identification All supervisors will be responsible to call and leave a report for the City Representative identifying any needed repairs to the building, it's furnishings, fixtures, its mechanical equipment and other such items Service Provider supervisors will also call when, in their opinion, non -reachable glass, carpeting, etc need to be cleaned This information should be called in on a daily basis If the problem is critical in nature and requires immediate action, the City Representative shall be notified immediately The Service Provider's supervisor shall • Call and leave a report of any circumstance of unusual soiling or damage that may affect performance of the contract work, unhealthful or hazardous conditions that may affect any person Such calls shall be made immediately by the Service Provider to the City Representative 11