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HomeMy WebLinkAboutRESPONSE - BID - 5444 KAYAK ROLL AND REFRESHER SESSION COORDINATORThe Mountain Shop of Fort Collins is very excited to bid on continuing service at the Mulberry Pool Sunday Kayak Roll Session (Bid # 5444) As the incumbent staff, we have represented the city well over the past five years We continue to be highly motivated to continue this project into the next millennium In addition to comparing bid price, we urge you to take into account many of the qualitative reasons for accepting the bid of The Mountain Shop of Fort Collins Strong Track Record Over the past five years of seasonal Sundays, the Mountain Shop has heavily promoted, organized, and efficiently managed the Sunday morning pool sessions We have gained valuable experience on customer needs, staffing needs, and possible areas of opportunity According to city staff, pool customer satisfaction has been outstanding Our set-up and tear down methods have been efficient and thorough, and our post -session cleanliness outstanding Following each session, we comb the deck and pool for debris, and require that attendees clean all boats before entering the pool Any problems with dirty boats were corrected immediately upon notice from staff Although our costs of pool rental have increased 5% per year, we have succeeded in offering the same low price of $5 per session since 1995 We have staffed each session with ACA certified instructors in order to provide professional service, free poolside pointers, and expertise in rescue We have supplied demo boats and equipment at our time and expense most every session, while offering the customer the ability sign up and rent gear on -site Other Intangible Strengths Although overall bid price is important to the City of Fort Collins, the level of vendor service should be held to the highest standards in the bid process We feel several important aspects exist The Mountain Shop has allocated time and resources promoting these sessions for five years, establishing the best attendance levels possible given environmental factors and attendance limits At the pool sessions, we have offered an average of nine free kayak demos per season, staffed by professional vendor representatives, in order to supply attendees with a taste Sunday 12/5/1999 City of Fort Collins Purchasing Department & Parks and Recreation To Whom It May Concern I have been attending the Sunday morning pool sessions for many years now Over the years, The Mountain Shop of Fort Collins has done a fine job with management of the facility Their services in both registration and pool management have been consistently strong Safety seems to be held to the highest of standards, and no "horseplay" has been tolerated Overall, I have been very pleased with these sessions They also have made new attendees feel welcome, helping them with gear selection, while starting them off on the right foot They supply ample numbers of kayaks and gear to choose from, and even offer canoes for visitors to try to rolls All in all, they make the pool sessions fun As long as the Mountain Shop continues in its role as session coordinator, you can count me in as a regular customer Thank you for your consideration of their proposal Respectfully signed, (/lfi f/�1 �ObiNfCh L of the latest in boat design In addition, every session the Mountain Shop has offered on the average of 8 kayaks for free demo at every session, with an accompanying gear rental service Through five years of service and promotion, attendees have become used to registering at our shop Certainly, any change in vendor would perhaps disrupt pool attendance figures As the registration site, The Mountain Shop is open for business 360 days a year, and also offers the public an on -call staff filled with product expertise We make sure to carry the proper additional insurance liability coverage for these pool sessions In the past few years, we started the Mountain Shop Paddle School to offer whitewater and touring kayak & canoe lessons taught by certified instructors with quality gear The Mountain Shop is certainly a full -service vendor Overall, our shop is regarded as one of the finest paddling shops in Colorado Duties of Staff and Qualifications The Mountain Shop has experienced the duties necessary for the safe and efficient operation of Mulberry Pool Two or more allocated staff members are scheduled to arrive at the pool at 7 30am After meeting with the day supervisor to handle any concerns or complaints, the door is opened, and the signup area is arranged When registration and fund collection commences, any updates on upcoming sessions are distributed, and supervised boat cleaning takes place At this point, any rental or demo setup is handled The pool is then officially open for use at Sam During the sessions, our staff assists in lifeguarding and handles rule enforcement Instructional pointers are offered throughout the session At least 8 sets of equipment are to be available each session Following our sessions, attendees are cleared from the pool, allowed to hot tub & shower, and remove their equipment Finally, lane lines are run, and the building is ready for regular pool use Our staff is among the most experienced in the Front Range In the past few years, regular staffers have included Tom Carter, Mike Pagel, Dennison Webb, David Zinn, and Matt Evans Joining us in coming sessions will be JJ Hannah Our staffers have in the area of 25 years combined instructional experience To provide consistency in service, all have worked or currently work at The Mountain Shop on a year-round basis F) Our staff is composed of ACA (American Canoe Association) certified instructors with an estimated 10000+ hours of combined kayaking experience Each instructor has more than two season's experience paddling whitewater kayaks Most are Swiftwater Rescue Technicians, Wilderness First Responders, and/or are EMT Certified Some are also Licensed Raft Guides Rest assured, with service from The Mountain Shop, the City of Fort Collins is working with some of the most qualified, dedicated, and well - respected staffs in Northern Colorado (see attached resumes) Project Bid For spring 2000 and beyond, The Mountain Shop is pleased to offer continued service at $100 per Sunday for the period of the bid We offer to pay this in two lump -sum installment payments per rental year, which seem to work best for your accounting staff and our shop The payment arrangement would be negotiable As an example, total payment based on an estimated 17 Sundays (closed Easter) from mid -January through mid -May would total $1717 We would continue to charge the general public $5 per session, without sacrificing quality of service The sessions tend to book very well at this rate, and no objections have been made on the price of admittance At this rate, the sessions tend to be completely pre -booked for 90% of the sessions, while preserving the needed walk-in availability Overall, this rate will lust cover our costs of promotion, rental, staffing, and rental equipment use We have reached this bid conclusion based on benefit to The Mountain Shop of quality exposure, and the overall service benefit to the residents of the City of Fort Collins Through years of use, the attendees are used to paying this amount, and are aware of the high level of service associated with it Rules and Regulations To provide consistency, our established kayak roll session rules will continue to apply 1) The use of helmets is required, and each participant must register and sign waivers prior to entering the pool 3 H }'i 2) Boats must be clean and free of debris Hose supplied water will be available Only kayaks and canoes 14 5 feet or shorter will be allowed 3) Pool staff reserves the right to refuse admittance of any boat deemed unsafe or unclean 4) Unruly or unsafe behavior will not be tolerated, and staff reserves the right to eject violators of this policy 5) Participants may only sign up for one session up to a maximum of one week in advance 6) At least 15 spaces will be reserved for each session, with at least 5 walk-in slots available Pre -registration slots will be held for ten minutes past the start of each session, at which time they are released to additional walk-ins 7) Participants who have attended the first session may only take part in the second session if walk-in spaces are available after the start of the second session 8) Reservation for outside commercial instruction firms will not be allowed Registration will be open to the public seven days a week during regular business hours The sessions will operate on the schedule that follows 15t session 8 00am-9 30am Registration break 2"d session 9 45am-11 15am Areas of Opportunity The Mountain Shop will continue to offer poolside instructional pointers, numerous vendor demos per year, and free boat demos from our rental stock However, we have received feedback on a real need for more active instruction at the Sunday Pool Sessions Pending your approval, we recommend the sessions also offer more in-depth professional instruction by Mountain Shop staff in the deeper sections of the shallow end, with additional fees collected to fund our attending staff This will allow, from time - to -time, our staff the ability to give more personalized instruction on the Eskimo Roll Many prospective attendees have mentioned they are seeking more individualized instruction for beginners and we believe this to be one of the better forums to fill such 4 {ll needs It certainly is not our desire to have unhappy and more importantly "improperly prepared" kayakers heading to the Cache la Poudre following a pool session This is just a suggestion for improvement that we would be glad to discuss with Janet or city staff in more depth at any time Contract Fulfillment If awarded this contract, The Mountain Shop will strive to continue the high standards set with past Sunday Kayak Pool Sessions We will continue forward with solid planning and organization, quick problem solving, and only the highest level of customer service We await your decision with great excitement With acceptance of this bid, proof of insurance would be provided, and date planning for spring 2000 could begin immediately If you have any questions concerning this proposal bid, please contact Matt Evans as shown below Thank you for your consideration of our services Respectfully signed, Matt ew C Evans The Mountain Shop 632 S Mason Date %a /'W'n 970-493-5720 fax 970-493-7404 Fort Collins, CO 80524 e-mail mfo(athcmounwnshoycon 5 I;7 l rZ,t MIKE PAGEL 629 '/2 S Mason Ft Collins CO 80524 (970)495-0785 CAREER OBJECTIVE To provide outside sales representation that is committed to c\cellent customer service within the paddlcsports industry EMPLOYMENT EXPERIENCE 1999 - Present Paddlesports Sales Representative AC SPORT REPS, Durango, CO • Technical sales support for dealer base of over 100 clients and other affiliations • Provide technical sales staff clinics and product demonstrations • Introduce new product to dealer base via multiple trade show experiences (Outdoor Retailers Show, Salt Lake City, UT) • Continue to show a strong presence m the paddling communities through professional competitions and personal accomplishments Achieveracrrts Helped increase overall sales by 25% of last year • Influential in bringing on several new dealers and increasing dealers preseason commitments 1995 - Present Retail Sales Representative THE MOUNTAIN SHOP, Ft Collins, CO • Coordinate purchasing functions over 30 paddlesport product lines • Translate discounted terms pricing and dating for preseason purchasing into a cost-effective buying program • Develop market strategies for local customer base • Promotion of special events (demos rentals lessons competitions festivals and group/club outings) • Retail sales experience for diverse mountaineering store • Outdoor Retailers Show e\penences (Salt Lake City Ut) Achievements • American Canoe Association (ACA) certified kayak instructor • Co-author to kayak water park proposal for City of Ft Collins • I ndnvidually owned and operated kayak lessons business • EMT (1997) certification and CPR certification EDUCATION • MA (E\crcise Physiology/Biomechanies) University of Northern Colorado BS (Sports Medicine). Colorado State University OBJECTIVE: William David Dennison Webb P O Box 488 Fort Collins, Colorado 80522-0488 Home Phone (970) 493-5720 Email chillywaters@yahoo com Employment in an Outdoor Recreation Field while utilizing stalls and techniques gamed through Job experience and technical education WORK HISTORY: EDUCATION: The Mountain Shop - Fort Collins, CO (July 1998-Present) Boat Buyer, Opener & Closer, and Outfitting Department National Outdoor Leadership School (NOLS) - Vernal, UT, Dnggs, ID, and Palmer, AK (August 1998-Present) Field Instructor, and Curriculum Planner Rocky Mountain Outdoor Center - Howard, CO (June -July 1998) Kayak/Canoe Instruction, and Raft Guide Go With the Flow - Roswell, GA (March 1997-Apnl 1998) Assistant Manager, Sales Associate, and Outfitting Department B S Outdoor Recreation, Minor Fine Arts, North Georgia College, Dahlonega, GA (1995) Crestwood High School, Atlanta, GA'(1989) ADDITIONAL EDUCATION: River Instructor's Course - (Apn129-May 29, 1998) taught by NOLS Whitewater Kayak Instructor - (certified May 1998) taught by the American Canoe Association Wilderness First Responder - (certified June 1994, re-cert March 1998) taught by Wilderness Medical Associates Alaska Outdoor Educator - (July 24-August 16, 1997) taught by NOLS Leave No Trace Trainer - (certified August 1997) taught by NOLS Swift Water Rescue Technician -2 - (certified June 1996) taught by Rescue 3 Whitewater Canoe Instructor (Solo/Tandem) - (certified June, 1995) taught by the American Canoe Association Swift Water Rescue Technician -1 - (certified May 1995) taught by Rescue 3 Youth Symposium Course - (May 1995) Nantahala Outdoor Center December 1st, 1999 Purchasing Department Parks & Recreation Department City Of Fort Collins, Colorado To Whom It May Concern: Over the past several years, I have participated in your Sunday morning kayak roll sessions operated by the Mountain Shop. At each session I attended, the staff was very friendly and organized. They always bring a bunch of new boats for us to try, while managing two sessions of twenty people They even have manufacturer reps give hands on clinics from time -to -time. They seemed to handle any strange situations that arose quickly and decidedly. They are willing to jump in the water whenever requested to offer pointers on roll or paddle stroke technique. And, they seemed to keep the pool clean and organized. To my knowledge, no problems have arisen during their tenure. Therefore, I can only highly recommend the Mountain Shop as your provider of service for the Sunday Pool sessions. Their service is of great benefit to the paddlers in this area, and is really appreciated on our part Thanks. Sincer ly, o�`�-ri December 5, 1999 City of Fort Collins Purchasing Department To Whom It May Concern We have been regularly attending the Sunday Kayak Pool Sessions at Mulberry Pool for the past few years In that period of time, we have had nothing but good experiences with the staff from The Mountain Shop of Fort Collins They seem to handle the registration and overall management of the pool very well The staff is cordial, yet thorough with its management duties We particularly enjoy the free demonstration kayaks that the pool sessions offer This gives us an opportunity to try the latest designs, and actually provides some new excitement each Sunday Therefore, we recommend you continue to have The Mountain Shop of Fort Collins as the coordinator for the Sunday Kayak Roll Sessions We feel they will continue to do an outstanding job for the City of Fort Collins Thank you Sincerely, G U