HomeMy WebLinkAboutCORRESPONDENCE - GENERAL CORRESPONDENCE - GIFT CERTIFICATESCultural, Lit
Golf Division
and Recreational Services
Fort Collins
28, 2001
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TO Dale Smigelsky, Golf Professional/SouthRidge
Mike Goff, Golf Professional/City Park Nine
Jim Greer, Golf Professional/Collmdale
FROM Jerry P Brown, Manager of Golf - 77f-2s~
RE Proposed Revised Policy for Gift Certificates for City Golf Services
Based upon the direction I received earlier this year from the City Manager in regards to the
Derek Cordova golf services gift certificates issue, I am now hereby proposing to modify our
policy as it relates to gift certificates sold for City golf services
The City Manager made it very clear to me that if a customer purchases a gift certificate and
pays the City for a future City golf service (i e green fees, golf cart rental, annual pass, punch
cards, etc ) that we must honor that certificate at virtually anytime in the future For
management purposes we can still put an expiration date on the certificates, but in reality we
must accept the certificate for usage and/or refund, at face value, whenever it is presented to us
The certificate in effect becomes a "credit" for future City golf services
I suggest that we continue to put a December 31 expiration date on any gift certificates for City
golf services sold, but that customers are notified at the time of purchase of the certificates that
this is a credit for future golf services, and that the user of the certificate will be required to pay
any cash differential for said City golf services in the future if the price for those City golf
services has increased since the time of purchase of the certificate The other option is to make
City golf services gift certificates "good" for one year from date of purchase, especially if
purchased after July 1 of any year, with the same notation about paying the differential cost
increase (if any)
If a customer wants a partial or full refund on a gift certificate for City golf services, they must
request said refund only from me in writing, with the gift certificate attached clearly showing the
amount of refund to be paid Refunds for City golf services gift certificates will not be made at
the golf courses
What do the three of you think about this? Please call me with your thoughts and I will then
decide on a specific policy Remember, I will be in Denver from Tuesday afternoon, October 2,
through Friday, October 5, attending the National Recreation and Parks Congress, but I will be
back in the office on Monday, October 8 I'd like to have a Policy in place at our October 17
Golf Staff Meeting if at all possible
Thank you
City Park Nine Golf Course • 411 South Bryan Avenue • Fort Collins, CO 80521 • (970) 221-6650
Colhndale Golf Course • 1441 East Horsetooth Road • Fort Collins, CO 80525 • (970) 221-6651
SouthRidge Golf Course • 5750 South Lemay Avenue • Fort Collins, CO80525 • (970)226-2828
Golf Adnurustrahon • 215 North Mason Street • Fort Colhns, CO 80524-4408 • (970) 221-6350 • FAX (970) 221-6586