HomeMy WebLinkAbout109184 LEWAN AND ASSOCIATES - PURCHASE ORDER - 7705377Date: 07/31/07
City of Fort Collins
City of Fort Collins
Page Number: 1
Purchase Order Number: 7705377
Delivery Date: 07/31/07 Buyer: BONNETTE, ED
Purchase Order number must appear on invoices, packing lists, labels, bills of lading, and all correspondence.
Note: PLEASE SHIP TO ATTN: ZACH WOOD; CONTACT #(970)416-2722.
Line Qty/Units Description Extended Price
1 LEFTHAND SAN/iQ 14,196.00
Z. WOOD
P/N SIQ-SO-DL320S PER 7/23/07 QUOTE FROM CINDY JACQUOT.
2 LEWAN - SOW -CONSULT FEES 4,200.00
QUOTE PER CINDY JACQUOT7/27/07
SEE STATEMENT OF WORK, ATTACHED.
3 1 YR PREMIUM SUPPORT 2,000.00
PER 7123107 QUOTE FROM CINDY JACQUOT.
Total $20,396.00
City of Fort C91VInf Director of Purchasing and Risk Management City of Fort Collins
This order is ft1halid over $2000 unless signed by James B. O'Neill II, CPPO, FNIGP Accounting Department
City of Fort Collins Purchasing, PO Box 580, Fort Collins, CO 80522-0580 PO Box 580
Fort Collins, CO 80522-0580
Lewan & Associates Preliminary Technical Review
Dennis Laube 7/24/2007
Consulting Engineer Review Date
Project Acceptance / Authorization
We believe the Statement of Work outlined in this document will meet the requirements of the work to be
performed. Any modifications to this documen ill be made in writing and agreed to by both parties subject
to additional char s.
City of Fort Collins
Signa,Mre
it CAGf/r c C L, C/
Printed Name
//
Date
Final Lewan & Associates Project Authorization
Printed Name
Date
This agreement shall be in effect until either party provides written notice of cancellation.
Lewan & Associates 8
Appendix A Project Completion Form
Project
Customer Name
City of Fort Collins
SOW Date
7/24/2007
Project Number
Purchase Order Number
Date Submitted to Customer
7/24/2007
SOW Deliverables met as follows:
• Installation and configuration of IP SAN hardware.
• Installation and configuration of iSCSI drivers.
• Presentation and formatting of 1P-SAN volumes
• Successful Data Migration of existing NSM160 data to the new DL320 environment.
• Documentation will be provided for all customizations performed
By signing below, Customer acknowledges acceptance of the above stated Services and Deliverables:
Signed: 1 ,.
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PrjKted Name:
Title:
A
Date:
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Signed:
Printed Name:
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Title:
Date:
Lewan & Associates 9
JUL-27-07 FRI 04:48 PM CITY FT COLLINS ICS DEPT FAX NO. 9702216329 P. 02
July 21rd 2007
zadi Wood
City of Fort Collins
From, Undy Jacquot
J-cv<3n & Assoviales
970-495,6454
970-484-5320 (fax)
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part,q Lefthand SAN Price Ext Price
I ;,JQ,SO-01-320S SAN110.5oftware with lyr Proadum Support $16,196,00 $16,196.00
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Valid for 30 days
Levan
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City of Fort Collins
Lefthand Networks IP SAN and Data
Migration Project
Consulting Proposal and Statement of Work
By
Lewan Enterprise Solutions Division
Steve Cluff - Account Executive
Dennis Laube - Storage Practice Manager
July 24, 2007
Table �� Contents
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�� �� �
Introduction......................................................................................................................................................................................... 2
ProprietaryNotice ........................................................................................................................................................................... 2
ProjectOverview ............................................................................................................................................................................
Phasel' Project Kickoff Meeting ....................................................................................................................................... 3
Phase 2' Installation and Configuration ............................................................................................. 3
Phase3' CoufigurudouDeliverable .................................................................................................................................... 4
Phase4' Validation and Testing ......................................................................................................................................... 4
Phasej' Project Closeout ...................................................................................................................... ............................ 4
WorkPrerequisites .......................................................................................................................................................................... 4
Scope.................................................................................................................................................................................................. 5
Deliverables.................................................................................................................................................................................... j
Customer Responsibilities ----------------------------------------------------.. 5
ProjectCosts ....................................................................................................................................................................................... 6
ProjectTimeline .............................................................................................................................................................................. 6
Project Management / Personnel .................................................................................................................................................... 6
Considerations.................................................................................................................................................................................... 7
Lmvuo6bAssociates Preliminary Technical Review ...................................................................................................................... 8
Project Acceptance / Authorization ................................................................................................................................................ 8
/ LemmnaAssociates
Introduction
City of Fort Collins has requested Lewan & Associates Professional Services team (LPS) to provide hardware and
software installation services in support of the Lefthand Networks lP-SAN project and to migrate existing Lefthand
data to a new platform. This project consists of the installation and configuration of up to a four (4) node cluster of
Lefthand Networks Storage Modules to create an lP-SAN supporting centralized storage for various Windows, Linux
and Netware Operating systems, as well as to migrate existing data on Lefthand NSM160 units to the newer DL320
platform.
Lewan & Associates (Lewan) is a systems engineering firm and systems integrator with experience in deploying IT
solutions for distributed computing environments. Lewan has experience across multiple platforms, operating
systems, database management systems and networks. We have a proven history of a dedicated professional team
to helping our clients implement high performance, cost effective and manageable client/server solutions. Our goal is
to ensure that your technical infrastructure effectively supports the attainment of your business requirements and
upcoming projects.
Proprietary Notice
This proposal contains confidential information of Lewan & Associates. In consideration of the receipt of this
document, City of Fort Collins agrees not to reproduce or make this information available in any manner to persons
outside City of Fort Collins directly responsible for evaluation of its contents.
Project Overview
The goal of this engagement is to assist City of Fort Collins with the following tasks:
• Installation of up to four (4) Lefthand Networks IP-SAN modules, Lefthand Networks SAN Management console,
and clustering of up to four (4) Lefthand Networks IP-SAN modules.
• Installation and configuration of iSCSI drivers on up to 5 Microsoft Windows, Redhat Linux, Netware servers or
any combination thereof.
• Creation of up to three iSCSI volumes per server with a maximum of 15 volumes.
• Presentation and formatting of up to three iSCSI volumes per server with a maximum of 15 volumes.
• Data Migration of existing data located on NSM160 units to the new DL320 units.
Notice: Advanced VLAN configurations are normally required for the IP SAN environment. VLAN
configuration is not covered under this statement of work. Lewan can provide advanced VLAN assistance
under a different statement of work if your staff requires assistance with these services.
Lewan & Associates
Lewan and Associates will perform the tasks under this SOW using a phased approach:
Phase 1 - Project Kickoff Meeting
Phase 2 - HardwarelSoftware Installation and Configuration
Phase 3 - Configuration Deliverable
Phase 4 - Validation and Testing
Phase 5 - Project Closeout
The tasks and deliverables associated with each phase are as follows:
Phase 1 - Project Kickoff Meeting
Lewan Project Manager or Consultant will lead a planning and preparation meeting with Customer contacts to
determine roles and responsibilities and to finalize the schedule.
During this meeting, Lewan and Associates will confirm Customer readiness with regard to Consultant access
requirements, physical facility requirements, Customer configuration, and Customer's completion of the Pre -
Engagement Checklist.
Suggested participants are:
Project Manager
System Administrator
Database Administrator
Network Administrator
Agenda
Review architecture
Review scope of implementation
Review resource requirements
Review Pre -Engagement Checklist
Discuss system downtime requirements
Review and agree on test plan
Review Project Closeout process
Phase 2 - Hardware/Software Installation and Configuration
Tasks:
• Verify software, hardware, and network requirements per Lefthand requirements
• Discuss and recommend naming conventions
• Configure Lefthand Network Storage Modules in rack, configure IP addresses, setup network teams
• Install and configure Lefthand SAN/iQ Management Software
• Install and configure iSCSI software on specified servers
• Configure Management Group and Storage Clusters
• Configure SAN Volumes and present volumes to servers
• Format volumes and test data transfer
• Data Migration of existing data located on NSM160 units to the new DL320 units.
Lewan & Associates
Phase 3 - Configuration Deliverable
Tasks:
Provide the customer with a "Post Installation Report" showing an overview of the installed environment and
any modifications made during implementation and testing.
Phase 4 - Validation and Testing
Tasks:
• Validate SAN volumes were successfully presented to customers servers and that data can be copied to the
volumes
• Validate all data was successfully migrated from NSM160 units to the new DL320 units.
• Execute and validate that all tests were successfully completed per customer requirements.
Note: Some tests may have been performed as part of the installation process.
Phase 5 - Project Closeout
Tasks:
• Complete and deliver site -specific Lewan Post Installation Report
• Review the configuration document with Customer
• Obtain Customer signoff on Project Completion Form (Appendix A)
Work Prerequisites
The Work Prerequisites for services under this SOW are:
• Lewan must receive one original copy of this document with an authorized signature and purchase of a time block
and/or credit approval authorization.
• The customer must designate a single point of contact and a backup contact for communications with Lewan
personnel.
• Upon receipt of the signed authorization, credit approval and designated contact, this engagement will commence
as specified under the Project Timeline as agreed by both parties. Unless otherwise stated within this document,
all dates and times are given to serve for the purpose of reference only and will not be used against either parry
for award of payment or deliverables.
Lewan & Associates 4
Scope
• Lewan will provide Hardware installation services for the Lefthand Networks IP-SAN. A clustered configuration of
Storage Modules will be created, with "ALB" Bonded Ethernet connections will be created and tested.
• Configuration of VLANs are not covered in the statement of work.
Installation and configuration of iSCSI drivers on up to five systems running supported OS types:
Windows200012003, LINUX 2.4.2xx, and Netware 6.5SP1.
• Presentation and formatting of up to three IP-SAN LUNs per server.
Lewan will coordinate planning and design sessions with IT personnel to gather specific design and deployment
requirements and communicate any preparation that is required by the customer. This will provide information to
Lewan, and City of Fort Collins for site preparation and design details that will be agreed upon between Lewan and
City of Fort Collins. This information will be utilized as part of the implementation plan.
Deliverables
• Installation and configuration of IP SAN hardware.
• Installation and configuration of iSCSI drivers.
• Presentation and formatting of IP-SAN volumes
• Successful Data Migration of existing NSM160 data to the new DL320 environment.
• Documentation will be provided for all customizations performed
Customer Responsibilities
• City of Fort Collins is responsible for the backup of all data and verification of those backups prior to
commencement of this storage project.
• Lewan & Associates requires access to City of Fort Collins personnel for requirements gathering, scheduling,
project status and materials review.
• All servers must have power available, and ready network connectivity, including appropriate name resolution
services.
• City of Fort Collins will perform all operating system activities and new installations/configurations with input from
Lewan resources. Lewan & Associates will work with City of Fort Collins project team to conform to internal
standards.
• Provide roottadmin-level access to all servers involved for direct assistance from Lewan resources.
• Provide necessary hardware for patch installation, typically DVD-ROM and Internet.
• Provide physical access to the systems involved.
• Provide support identifiers for contacting vendor support contracts, and/or provide someone to control and
manage the dialog with the vendor support resources.
• Install all OS, application and database software and patches according to project plan
NOTE: Lewan will work closely with City of Fort Collins personnel on all software installations.
• Provide necessary license information/documentation to accomplish installation.
• Provide single point -of -contact for Lewan to coordinate with for this engagement. This person should have
knowledge of the target systems, and the authority or timely access to the necessary decision -making authority.
• Promptly coordinate and schedule system outages, which are needed for hardware installation, patch installation,
and testing, etc. These events will be scheduled to avoid project delays, while minimizing user impact.
• Provide adequate work area for Lewan personnel, including electrical power, telephone access, and either
Internet access or analog telephone line for the electronic retrieval of patches, etc.
Lewan & Associates
Project Costs
We will use the appropriate blend of systems engineers to deliver this engagement. All terms and conditions in this
proposal are valid for 30 days from the date of this proposal, unless extended in writing by Lewan & Associates.
Fixed cost for LPS consulting services during normal business hours: $4,200
• Any work performed after business hours or on weekends will be billed at Overtime and Holiday/Sunday rates as
stated in the signed Lewan Pricing Agreement for the "Storage Engineer". Travel for Overtime and
Holiday/Sunday is billed at %2 the round trip driving time.
• At the customer's request Lewan may provide fixed cost pricing for after business hours services.
• Any work performed outside of the scope of this Statement of Work will be billed time and materials at the
engineering rate(s) outlined in Customer's Lewan Pricing Agreement.
Project Timeline
All dates unless agreed upon in advance are subject to change. A minimum of a two -week notice may be
required to schedule resources. For questions regarding Lewan Professional Services (LPS) resources
scheduling, please contact the Technical Services Client Support Center at 888-LEWAN88 (888-539-2688).
Project Management / Personnel
Sales Consultant — Steve Cluff
Consulting Engineer —Dennis Laube
Call Center — All calls and requests for paging personnel for service/support should be placed to the Technical
Services Call Center at 888-LEWAN88 (888-539-2688). The call center hours are M-F, 7:30am - 5:OOpm (excluding
company holidays). A message can be left outside the normal hours of operation and will be returned the next
business day.
Lewan & Associates
Considerations
When working in, maintaining or resolving issues in an existing IT environment, there is always the risk of data loss
due to the failure of equipment or software. Lewan & Associates will do everything feasible to prevent any loss of
data, as well as make effort to avoid system failure or downtime. Lewan & Associates cannot be held liable or
accountable for the loss of data or cost of reconstruction should they occur during the course of this agreement. We
recommend that customers create, verify, and maintain backup copies of all data prior to services being rendered.
Lewan & Associates is rendering services in an advisory and service capacity. Lewan personnel strictly adhere to the
licensing terms and conditions of all manufacturers' license agreements. Our responsibilities for installing software
and hardware, and for product warranties, are limited to the manufacturer's specifications and terms.
Technology advances have created an environment where many manufacturers as well as vendors do not have the
opportunity to test every possible combination of hardware and software. Lewan & Associates has established key
vendor relationships with hardware and software vendors to ensure the highest level of technical support in order to
resolve complex issues. Lewan Systems Engineers will utilize all levels of technical support to ensure that services
are performed effectively and efficiently. Our Systems Engineers will provide ongoing communications with the
customer regarding unresolved or complex issues and additional time that may be required to resolve them.
Lewan & Associates will provide no charge telephone support for services performed by us for (30) days after the
Statement of Work has been completed. This support is limited to problem determination and resolution related to
services directly performed by Lewan and does not include network skills transfer or application support, unless
otherwise defined within the Statement of Work. Request for on -site support will be provided at block rate with a one -
hour minimum, unless otherwise defined within the Statement of Work.
Statement of Work Changes and / or Additions
Lewan & Associates engineers are required to have a change order for any additional services to be performed that
are not outlined in this Statement of Work. Lewan offers a wide variety of consulting and engineering services. We
will partner with your Company to help you meet every business objective possible. Please make us aware of any
changes and/or additions to this Statement of Work, or your business needs. All Statement of Work changes and/or
additions will be made in writing prior to engineers performed said services. In an effort to provide you with the most
complete solutions, Lewan Engineers will make Customer aware if any of the following occur:
• Engineer(s) find Statement of Work and/or scope changes
• Engineer(s) become aware of any "best practices" technical information which Customer should be informed
of (i.e. upgrades, patches, recommended practices)
Upon identification of any of the above scenarios, Customer and Lewan will agree on the course of action. Lewan &
Associates will then proceed to generate a new Statement of Work or a Scope Change Document. The new services
will not be performed until the parties have executed a Scope Change Document or new Statement of Work.
Lewan & Associates