Loading...
HomeMy WebLinkAboutPAYMENT PROCESSING INC - CONTRACT - RFP - P1045 ELECTRONIC PAYMENT PROCESSINGSERVICES AGREEMENT THIS AGREEMENT made and entered into the day and year set forth below by and between THE CITY OF FORT COLLINS, COLORADO, a Municipal Corporation, hereinafter referred to as the "City" and Payment Processing, Inc., hereinafter referred to as "Service Provider". WITNESSETH: In consideration of the mutual covenants and obligations herein expressed, it is agreed by and between the parties hereto as follows: 1. Scope of Services. The Service Provider agrees to provide services in accordance with the scope of services attached hereto as Exhibit "A", consisting of five (5) pages and incorporated herein by this reference. 2. Contract Period. This Agreement shall commence February 1, 2007, and shall continue in full force and effect until January 31, 2008, unless sooner terminated as herein provided. In addition, at the option of the City, the Agreement may be extended for additional one year periods not to exceed four (4) additional one year periods. Renewals and pricing changes shall be negotiated by and agreed to by both parties. The Denver Boulder Greeley CPIU published by the Colorado State Planning and Budget Office will be used as a guide. Written notice of renewal shall be provided to the Service Provider and mailed no later than ninety (90) days prior to contract end. 3. Delay. If either party is prevented in whole or in part from performing its obligations by unforeseeable causes beyond its reasonable control and without its fault or negligence, then the party so prevented shall be excused from whatever performance is prevented by such cause. To the extent that the performance is actually prevented, the Service Provider must provide written notice to the City of such condition within fifteen (15) days from the onset of such condition. SA 09/01/06 1 Administrative Support and Customer Service: PPI hereby specifically identifies our ability to provide the following items. PPI has identified all costs, fees or penalties associated with the listed goods and/or services. • Responsive customer service 24/7/365 for problem identification and resolution upon immediate contact with problem resolution or a plan of action within 2 hours of initial contact. o PPI will provide 24/7/365 technical and administrative support for payment processing. Support is available via phone, email at support(a)pavpros.com or the web at www.paypros.com 24 hours a day, everyday. • Provide a single corporate merchant number for the City of Fort Collins and Submerchant numbers for various location sites throughout the organization. The City is seeking a definable identification system that will allow a unique identifier to each location or POS, which will be appendable to the single corporate merchant number. o PPI will provide a merchant number with multiple Terminal identifiers as needed to identify transaction origination. Where multiple merchant numbers are needed for back end accounting purposes those numbers will be "chained" allowing one logon to access information across the chain of Merchant numbers. Additional merchant and terminal numbers will be provided at no additional cost for setup. • Provide a single point of contact for both authorization and settlement of transactions. o PPI provides one number to call for all payment processing inquiries, 1 - 800-774-6462. The support line is available 24X7X365 and has access to all points of reference for the transaction, from original authorization to back end funding transfer to the bank account. • Customer support for installation, configuration, testing, validation, training, and on- going technical assistance for transaction processing and gateway services. o PPI has trained staff on hand to provide initial installation and training as well as any needed ongoing support. • Provide customizable, electronic reporting features which allow for global reporting of a single umbrella merchant number or granular reporting for individual locations within the organization by a unique identifier. o Through the use of the PPI Paymover gateway and available on-line reporting, the City will have access to the entire list of transactions with unique identifiers for the required transactional information. • Provide electronic files that allow for extraction or export into the city's financial system, JD Edwards or other enterprise data base applications. o Files are available via download or automated FTP delivery in delimited text files for the easy extraction into applications that can accept such data. • Allow for reoccurring billing by securing and encrypting customer account information. Specifically identify the components and procedures used to secure customer information. SA 09/01 /06 10 o This requirement can be filled via a number of different options. Either with the Teleworks POS system or within the PPI Paymover gateway. After further research on the need we can determine the best way to proceed. • Responsive administrative support for resolution of banking and processing issues. o The implementation and support department is available 24X7 for all administrative and banking issues. • The vendor will provide a detailed plan to ensure the continuity of the City of Fort Collins business processes for which the solution is selected in the event the vendor should go out of business, be acquired by another company, or encounter other business situations that will change the support or maintenance for the incorporated technologies. o PPI commits to providing a detailed plan to ensure the continuity of the City of Fort Collins business processes under the guidelines above Fraud and Loss Prevention: PPI hereby specifically identifies our ability to provide the following items. PPI has identified all costs, fees or penalties associated with the listed goods and/or services. • Proactive security and fraud detection. o All new merchants receive Payment Processing, Inc.'s fraud tip brochure entitled; "Watch Out For Fraud". This contains best practices for preventing fraudulent credit card transactions. Our fraud department is also available to answer questions Sunday through Friday during business hours on any suspicious issues. In addition, all transactions are monitored as listed below. • System must meet Payment Card Industry (PCI) compliance standards. Identify or provide supporting documentation that system meets this requirement. o Payment Processing has met PCI compliance standards. Please see the attached documentation that shows compliance on 3/31106. • Provide transaction fraud screening to identify potential fraudulent activities, such as invalid credit, duplicate transactions, or incorrect keying. o The Risk Department uses several reporting databases to monitor merchant activity. Transactions are monitored for large sales, average ticket, duplicates, invalid returns, miss -keys and large and negative batches. Past usage of the credit card is also checked. Any unusual transactions would warrant a call by a risk manager to the merchant contact to discuss the circumstances of the transaction. • Digital certificate authentication. o Transactions coming though PPI would have to be through a SSL (secured socket layer). • Provide automated risk monitoring tools and hands-on training. o Depending on the processing bank; there are available tools for the merchant to monitor their transactions. Through Paymentech, Resource Online (ROL) would provide merchants the ability to view their batches to verify the transactions processed. They would also gain access to SA 09/01/06 11 chargeback and retrieval information. Global uses a system called Global Access Advantage (GAA) which provides the same information. Training can be provided by Payment Processing, Inc. Fees/Costs/Penalties: PPI hereby specifically identifies our ability to provide the following items. • Competitive pricing for merchant bank and gateway processing costs/fees with no hidden costs/fees — all costs must be itemized, detailed, and disclosed. Failure to fully disclose fees, costs, and penalties will be immediate grounds for contract termination if later discovered. o PPI has disclosed all rates per our Schedule A Billing Information. • Identify any and all fees and costs for: application processing, setup, installation and testing, customer and administrative services (The City will not accept low monthly limits, inflexible policies, long-term lock -in contracts, add -on costs, and arbitrary monthly limits. o PPI does not charge application processing, setup, installation, testing, or customer and administrative fees. PPI will not enforce a low monthly limit, or long term contracts. We will work with the City on reviewing the contract. • The City will not accept charge back fees or imposed rolling charge back reserves. o Payment Processing, Inc. will evaluate previous transaction history in order to determine how chargeback fees and any reserves could be waived. Only in extraordinary circumstances would a rolling chargeback reserve be imposed. Merchant bank must deposit revenue into depository bank within 24-72 hours of payment transaction settlement. o Merchant bank must deposit revenue into depository bank within 24-72 hours of payment transaction settlement. • Penalty provisions must be explicitly disclosed. o There are no penalties to leave PPI SA 09/01 /06 12 EXHIBIT "B" INSURANCE REQUIREMENTS 1. The Service Provider will provide, from insurance companies acceptable to the City, the insurance coverage designated hereinafter and pay all costs. Before commencing work under this bid, the Service Provider shall furnish the City with certificates of insurance showing the type, amount, class of operations covered, effective dates and date of expiration of policies, and containing substantially the following statement: "The insurance evidenced by this Certificate will not be cancelled or materially altered, except after ten (10) days written notice has been received by the City of Fort Collins." In case of the breach of any provision of the Insurance Requirements, the City, at its option, may take out and maintain, at the expense of the Service Provider, such insurance as the City may deem proper and may deduct the cost of such insurance from any monies which may be due or become due the Service Provider under this Agreement. The City, its officers, agents and employees shall be named as additional insureds on the Service Provider's general liability and automobile liability insurance policies for any claims arising out of work performed under this Agreement. 2. Insurance coverages shall be as follows: A. Workers' Compensation & Employer's Liability. The Service Provider shall maintain during the life of this Agreement for all of the Service Provider's employees engaged in work performed under this agreement: Workers' Compensation insurance with statutory limits as required by Colorado law. 2. Employer's Liability insurance with limits of $100,000 per accident, $500,000 disease aggregate, and $100,000 disease each employee. B. Commercial General & Vehicle Liability. The Service Provider shall maintain during the life of this Agreement such commercial general liability and automobile liability insurance as will provide coverage for damage claims of personal injury, including accidental death, as well as for claims for property damage, which may arise directly or indirectly from the performance of work under this Agreement. Coverage for property damage shall be on a "broad form" basis. The amount of insurance for each coverage, Commercial General and Vehicle, shall not be less than $500,000 combined single limits for bodily injury and property damage. In the event any work is performed by a subcontractor, the Service Provider shall be responsible for any liability directly or indirectly arising out of the work performed under this Agreement by a subcontractor, which liability is not covered by the subcontractor's insurance. SA 09101 /06 13 * Schedule A Billing Information PayurtM r+aamrnK rt.*conrosnrno CorpName DBA City of Fort Collins Annual Visa/MasterCard Volume $ 9,339,524.64 Average Ticket $ 142.90 Qualified Discount Rate Visa 0.00% MasterCard 0.00% Network Global iP Qualified CategoryRetail (CPS Retail/Merit Terminal Authorization Fees Interchange Pass -through Visa Authorization $ 0.17 MasterCard Authorization $ 0.17 All transactions will be biiled at pass -through of interchange and assessments rates as determined by Visa and Non-Bankcard Authorization $ 0.10 Mastercard. The Qualified Discount Rate above will be charged on all transactions. Address Verification $ 0.00 Batch Settlement $ 0.00 Additional Services (enter your existing account numbers or mark the services you would like to accept) American Express # Diners # 11 ESA - 3.50% Max 11 Bank -Licensed 2.90% PinDebit* EBT Discover # JCB # 11 Essi ($25 Set -Up Fee) 2.95%+ $010 Max Bank -Licensed 3.500/6 ❑ CheckService Miscellaneous Fees Voice Authorization $ 1.50 Chargeback $ 15.00 Monthly Statement $ 0.00 ACH Reject $ 25.00 Minimum Discount $ 25.00 Application Fee $ 0.00 PIN -Debit Per Item $ 0.20 (+ network fees)* Additional Location Fee $ 0.00 Assessments Visa 0.0925% Mastercard 0.095% Online Reporting $ 10.00 0 Check here to decline online reporting *Additional network fees charged by individual debit networks will be passed through to merchant; pin -pad equipment required Equipment (For PPI Use Only) PPI PayMover 1 For PPI to request an American Express Number on behalf of the merchant through the Amex ESA Program: By signing below. Vwe represent that the Information Vwe have provided on the Application is complete and accurate and Vwe authorize American Expres Travel Related Services Company, Inc. ("American Express") to verity the information on this Application and to receive and exchange Information about me, including, requesting reports from consumer reporting agencies. If Vwe ask American Express whether or not a consumer report was requested, American Express will tell me, and If American Express received a report, American Express will give me the name and address of the agency that furnished it I/We understand that upon American Express' approval of the business entity indicated above to accept the American Express Card, the Terns and Conditions for American Express ® Card Acceptance (Terms and Conditions') will be sent to such business entity along with a Welcome Letter. By accepting the American Express Card for the purchase of goods andor services, Vwe agree to be bound by the Terns and Conditions. Amex Volume Rate/Monthly Fee Comments Merchant's Printed Name Merchant Signature Date Confidential - Payment Processing, Inc. 2001110949 ACORQn, CERTIFICATE OF LIABILITY INSURANCE CERTIFICATE DATE /DDnn7 PRODUCER Kappauf Insurance Agency 1908 S El Camino Real San Clemente, CA 92672 THIS CERTIFICATE IS ISSUEDAS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. INSURERS AFFORDING COVERAGE NAIC # INSURED PAYMENT PROCESSING INC 8200 CENTRAL AVENUE NEWARK, CA 94560 INSURER A: THE HARTFORD INSURER B: INSURER C: INSURER D: INSURER E: COVERAGES THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BYTHE POLICIES DESCRIBED HEREIN ISSUBJECT TOALLTHETERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. AGGREGATE LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. TYPE OF INSURANCE POLICY NUMBER POLICY ATIE MM/DEFFDm E ON DATE (MPNDD/VY) LIMITS GENERAL LIABILITY EACH OCCURRENCE E 1,000,000 PREMISES (Ea accurence) E COMMERCIAL GENERAL LIABILITY CLAIMSMADE W OCCUR T MED EXP(Any onepersan) $ PERSONAL B ADVINJURY $ 1,000,000 A 72 UUN TQ0832 12-18-06 12-18-07 GENERAL AGGREGATE $ GEN'L AGGREGATE LIMIT APPLIESPER: PRODUCTS -COMP/OP AGG E POLICY JECT LOC PRO- AUTOMOBILE LIABILITY ANYAUTO COMBINED SINGLE LIMIT (Ea accident) $ 1,000,000 BODILY INJURY (Per person) $ ALLOWNED AUTOS SCHEDULED AUTOS BODILY INJURY (Peraccident) $ A X HIRED AUTOS NON -OWNED AUTOS 72 UUN TQ0832 12-18-06 12-18-07 PROPERTY DAMAGE (Per accident) $ GARAGE LIABILITY AUTO ONLY - EA ACCIDENT $ OTHER THAN EAACC $ ANYAUTO $ AUTOONLY: AGG EXCESS/UMBRELLA LIABILITY EACH OCCURRENCE $ XI OCCUR ❑ CLAIMS MADE AGGREGATE E 1000,000 $ 72 RHU TQ0369 12-18-06 12-18-07 $ A DEDUCTIBLE $ RETENTION $ 1 n nnn I WORKERS COMPENSATION AND TORY LIMITS ER EMPLOYERS' LIABILITY ANY PROPRIETOR/PARTNER/EXECUTIVE E.L. EACH ACCIDENT $ E.L. DISEASE - EAEMPLOYEE $ OFFICERIMEMBER EXCLUDED? Ifyes, deso ibe under E.L. DISEASE -POLICY LIMIT $ SPECIAL PROVISIONS below OTHER BUSINESS A PROPERTY COMPUTERS 72 UUN TQ0832 12-18-06 12-18-07 $705,000 AND MEDIA COVERAGE DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES / EXCLUSIONS ADDED BY ENDORSEMENT / SPECIAL PROVISIONS CITY OF FT. COLLINS IS NAMED AS ADDITIONAL INSURED CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION CITY OF FT. COLLINS 30 215 N MASON - MIS DIVISION DATE THEREOF, THE ISSUING INSURER WILL ENDEAVOR TO MAIL DAYS WRITTEN . NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO DO SO SHALL FORT COLLINS, CO 80524 USA IMPOSE NO OBLIGATION OR LIABILITY OF ANY KIND UPON THE INSURER, ITS AGENTS OR REPRESENTATIVES. _ AUTHORIZED REPRESENTATIVE ACORD25 (2001/08) © ACORD CORPORATION 1988 4. Early Termination by City/Notice. Notwithstanding the time periods contained herein, the City may terminate this Agreement at any time without cause by providing written notice of termination to the Service Provider. Such notice shall be delivered at least fifteen (15) days prior to the termination date contained in said notice unless otherwise agreed in writing by the parties. All notices provided under this Agreement shall be effective when mailed, postage prepaid and sent to the following addresses: City: City of Fort Collins Attn: Purchasing PO Box 580 Fort Collins, CO 80522 Service Provider: Payment Processing, Inc. Attn: Tim Murray 8200 Central Ave Newark, CA 94560 In the event of early termination by the City, the Service Provider shall be paid for services rendered to the date of termination, subject only to the satisfactory performance of the Service Provider's obligations under this Agreement. Such payment shall be the Service Provider's sole right and remedy for such termination. 5. Contract Sum. The City shall pay the Service provider for the performance of this Contract, subject to additions and deletions provided herein, per the attached Schedule "A", consisting of one (1) page, and incorporated herein by this reference. 6. City Representative. The City will designate, prior to commencement of the work, its representative who shall make, within the scope of his or her authority, all necessary and proper decisions with reference to the services provided under this agreement. All requests concerning this agreement shall be directed to the City Representative. 7. Independent Service provider. The services to be performed by Service Provider are those of an independent service provider and not of an employee of the City of Fort Collins. The City shall not be responsible for withholding any portion of Service Provider's compensation hereunder for the payment of FICA, Workmen's Compensation or other taxes or benefits or for any other purpose. SA 09/01 /06 2 8. Personal Services. It is understood that the City enters into the Agreement based on the special abilities of the Service Provider and that this Agreement shall be considered as an agreement for personal services. Accordingly, the Service Provider shall neither assign any responsibilities nor delegate any duties arising under the Agreement without the prior written consent of the City. 9. Acceptance Not Waiver. The City's approval or acceptance of, or payment for any of the services shall not be construed to operate as a waiver of any rights or benefits provided to the City under this Agreement or cause of action arising out of performance of this Agreement. 10. Warranty. (a) Service Provider warrants that all work performed hereunder shall be performed with the highest degree of competence and care in accordance with accepted standards for work of a similar nature. (b) Unless otherwise provided in the Agreement, all materials and equipment incorporated into any work shall be new and, where not specified, of the most suitable grade of their respective kinds for their intended use, and all workmanship shall be acceptable to City. (c) Service Provider warrants all equipment, materials, labor and other work, provided under this Agreement, except City -furnished materials, equipment and labor, against defects and nonconformances in design, materials and workmanship/workwomanship for a period beginning with the start of the work and ending twelve (12) months from and after final acceptance under the Agreement, regardless whether the same were furnished or performed by Service Provider or by any of its subcontractors of any tier. Upon receipt of written notice from City of any such defect or nonconformances, the affected item or part thereof shall be redesigned, repaired or replaced by Service Provider in a manner and at a time acceptable to City. 11. Default. Each and every term and condition hereof shall be deemed to be a material element of this Agreement. In the event either party should fail or refuse to perform according to the terms of this agreement, such party may be declared in default thereof. 12. Remedies. In the event a party has been declared in default, such defaulting party shall be allowed a period of ten (10) days within which to cure said default. In the event SA 09/01/06 3 the default remains uncorrected, the party declaring default may elect to (a) terminate the Agreement and seek damages; (b) treat the Agreement as continuing and require specific performance; or (c) avail himself of any other remedy at law or equity. If the non -defaulting party commences legal or equitable actions against the defaulting party, the defaulting party shall be liable to the non -defaulting party for the non -defaulting party's reasonable attorney fees and costs incurred because of the default. 13. Binding Effect. This writing, together with the exhibits hereto, constitutes the entire agreement between the parties and shall be binding upon said parties, their officers, employees, agents and assigns and shall inure to the benefit of the respective survivors, heirs, personal representatives, successors and assigns of said parties. 14. Indemnity/Insurance. a. The Service Provider agrees to indemnify and save harmless the City, its officers, agents and employees against and from any and all actions, suits, claims, demands or liability of any character whatsoever brought or asserted for injuries to or death of any person or persons, or damages to property arising out of, result from or occurring in connection with the performance of any service hereunder. b. The Service Provider shall take all necessary precautions in performing the work hereunder to prevent injury to persons and property. c. Without limiting any of the Service Provider's obligations hereunder, the Service Provider shall provide and maintain insurance coverage naming the City as an additional insured under this Agreement of the type and with the limits specified within Exhibit "B", consisting of one (1) page, attached hereto and incorporated herein by this reference. The Service Provider before commencing services hereunder, shall deliver to the City's Director of Purchasing and Risk Management, P. O. Box 580 Fort Collins, Colorado 80522 one copy of a certificate evidencing the insurance coverage required from an insurance company acceptable to the City. SA 09/01 /06 4 15. Entire Agreement. This Agreement, along with all Exhibits and other documents incorporated herein, shall constitute the entire Agreement of the parties. Covenants or representations not contained in this Agreement shall not be binding on the parties. 16. Law/Severability. The laws of the State of Colorado shall govern the construction interpretation, execution and enforcement of this Agreement. In the event any provision of this Agreement shall be held invalid or unenforceable by any court of competent jurisdiction, such holding shall not invalidate or render unenforceable any other provision of this Agreement. 17. Prohibition Against Employing Illegal Aliens. This paragraph shall apply to all Contractors whose performance of work under this Agreement does not involve the delivery of a specific end product other than reports that are merely incidental to the performance of said work. Pursuant to Section 8-17.5-101, C.R.S., et. seq., Contractor represents and agrees that: A. As of the date of this Agreement: 1. Contractor does not knowingly employ or contract with an illegal alien; and 2. Contractor has participated or attempted to participate in the basic pilot employment verification program created in Public Law 208, 104th Congress, as amended, and expanded in Public Law 156, 108th Congress, as amended, administered by the United States Department of Homeland Security (the 'Basic Pilot Program") in order to verify that Contractor does not employ any illegal aliens. B. Contractor shall not knowingly employ or contract with an illegal alien to perform works under this Agreement or enter into a contract with a subcontractor that fails to certify to Contractor that the subcontractor shall not knowingly employ or contract with an illegal alien to perform work under this Agreement. C. Contractor shall continue to apply to participate in the Basic Pilot Program and shall in writing verify same every three (3) calendar months thereafter, until Contractor is accepted or the public contract for services has been completed, whichever is earlier. The requirements of this section shall not be required or effective if the Basic Pilot Program is discontinued. D. Contractor is prohibited from using Basic Pilot Program procedures to undertake pre -employment screening of job applicants while this Agreement is being performed. SA 09/01 /06 5 E. If Contractor obtains actual knowledge that a subcontractor performing work under this Agreement knowingly employs or contracts with an illegal alien, Contractor shall: 1. Notify such subcontractor and the City within three days that Contractor has actual knowledge that the subcontractor is employing or contracting with an illegal alien; and 2. Terminate the subcontract with the subcontractor if within three days of receiving the notice required pursuant to this section the subcontractor does not cease employing or contracting with the illegal alien; except that Contractor shall not terminate the contract with the subcontractor if during such three days the subcontractor provides information to establish that the subcontractor has not knowingly employed or contracted with an illegal alien. F. Contractor shall comply with any reasonable request by the Colorado Department of Labor and Employment (the "Department") made in the course of an investigation that the Department undertakes or is undertaking pursuant to the authority established in Subsection 8-17.5-102 (5), C.R.S. G. If Contractor violates any provision of this Agreement pertaining to the duties imposed by Subsection 8-17.5-102, C.R.S. the City may terminate this Agreement. If this Agreement is so terminated, Contractor shall be liable for actual and consequential damages to the City arising out of Contractor's violation of Subsection 8-17.5-102, C.R.S. H. The City will notify the Office of the Secretary of State if Contractor violates this provision of this Agreement and the City terminates the Agreement for such breach. SA 09/01 /06 6 ATTES CORPORATE SECRETARY CITY OF FORT COLLINS, COLORADO a municipal corporation Bv: R. Chrarl� Smith PRINT NAME CORPORATE PRESIDENT OR VICE PRESIDENT Date: (Corporate Sea[) SA 09/01/06 EXHIBIT "A" SCOPE Requirements: The following are PPI's responses to specifically address, or recommend alternatives to, our ability to support or replace the following existing systems: • Point of Sale (POS) terminals o ID Tech Omni Dual Reader, ID Tech Omni MSR, Verifone Tranz 460, computers with Magtek devices, Verifone Tranz 330 w/40 column printer; devices for barcodes, devices integrated with keyboard for mag strip. o PPI can support or reprogram all the POS terminals noted above. Any device that PPI can not support will be replaced by an equivalent device at PPI cost. • POS manual card swipe devices. o PPI will either reprogram or replace the current device at PPI cost. • Interactive Voice Response (IVR). o PPI will support IVR payment transactions through an integration with Tele- Works IVR functionality. • Web payments. o PPI will support web payments through an interface with the Tele-Works web commerce module. • Digital Pioneer Intella Pay Machine (parking lot payment machine). o PPI can support Digital Pioneer Intella Pay Machines. E-Commerce Solution: PPI hereby specifically identifies our ability to provide the following. PPI has identified all costs, fees or penalties associated with the listed goods and/or services. • A dynamic, integrated payment processing option that supports e-commerce activities that encompass web, POS card present, POS card not present, and IVR technologies. o PPI's PPI PayMover gateway is an integrated payment processing platform supporting card present (includes POS) and card not present for web -based, IVR or telephone transactions. PPI charges no fees for the PPI PayMover gateway. Fees are only incurred on the actual credit card transactions (merchant account). • Provide a unified merchant account with robust gateway services. o PPI will work with Tele-Works to provide a unified merchant account which integrates with the gateway service. SA 09/01 /06 8 • POS hardware, supplies, maintenance, training, and technical support. o Where Tele-Works does not provide POS specific hardware, PPI will either (a) reprogram existing City of Fort Collins devices or (b) provide replacement devices with equivalent functionality at PPI cost. PPI will team with Tele-Works to provide training and on -gong maintenance and training support at no cost. • Provide a web -based virtual terminal application, installation, testing, training, maintenance and technical support. o Through our PPI PayMover payment gateway we can allocate each City entity a web -based virtual terminal (VT). As part of our standard installation practice we will coordinate thorough training on all features and functions applicable to your account, including VT use. • Provide a web -based virtual terminal application that performs the credit card processing functions of a physical POS terminal that allows multiple users to access the system with individual logins. o Included with your gateway accounts we will allocate a VT which will support the transaction types associated with your account set up. • Vendor must be willing to work cooperatively with Tele-Works to ensure integration by providing necessary programming and code information for the creation of customizable POS applications and other customized e-Commerce solutions developed with Tele-Works, Vermont Systems, Banner Systems, Indus Advantage CIS with IVR, and T2 Parking Systems. o PPI is a partner with Tele-Works and is completely dedicated to integrating with Tele-Works applications. PPI provides a published PCI complaint API for PPI PayMover which is readily available to Vermont Systems, Banner Systems, Indus Advantage CIS with IVR and T2 Parking Systems. • The gateway needs to provide dynamic communication for a single umbrella merchant account number with the ability to associate a unique identifier for individual locations and/or POS devices that will append to the single merchant number. We have several options to identify individual entities and accounts. All entities will be individually identified and chained under your primary merchant account number. Real time credit card authorization and posting. o Transaction authorization happens "real-time", settlement posts end of day. • Acceptance and support for gift cards. o PPI does offer and support gift card programs. Integration support for the following: Net, SOAP, ASP, VB Script, CGI, PERIL, JAVA, XML, C/C++, and PHP. o Integration support is included in our standard API tool kit. SA 09/01 /06