Loading...
HomeMy WebLinkAboutRESPONSE - BID - 6011 SECURITY SERVICES FOR PARKING STRUCTURESMC&D SECURITY 306 N. Delaware Dr. Colorado Springs • CO 80909 SECURITY Director of purchasing and Risk Management Po BOX 580 215 North Mason Street 2p° Floor qj:G G�LitQki9®�Z Fort CoUins, CO.80522-0580 SECURITY LIABILITY: C&D Security carries liability insurance and will provide you with a certificate of insurance itemizing the coverage for you upon receipt of contract. The standard coverage is $1 Million General Liability for each occurrence, $2 Million or more aggregate. It covers the standard areas such as personal and advertising injury. We also cover additional areas of concerns related to our client's particular needs. If vehicles are involved, our insurance also covers and list the limits of coverage for automobile liability, and if needed, we can list your own employees as additionally insured as well. This insurance should be viewed as a supplement to your own coverage and not a substitute. However, the potential of shared liability should be of interest to your own carrier, and may even affect your own insurance rates. FLEXIBILITY: You will find that by not being entirely dependent upon an internal security force, you are able to be much more flexible in meeting your organization's needs. For example, if you have a special event such as construction of a new building, you may want to add several officers until construction is complete. The ability to tailor coverage according to your needs virtually eliminates worries of hiring extra people and/or laying them off when temporary or special needs occur. EXPERTISE: A contract security company can also provide resources on a wide variety of security related subjects. Recommendations and consultations can be given making the security contractor a valuable resource when perplexing security matters need solved. STAFFING SCHEDULE CONSIDERATIONS When scheduling security officers for any of our clients, we strive to follow our prescribed guidelines, which allow us to utilize maximum performance at minimal cost. These considerations include: • Using eight (8) hour shifts versus twelve (12) hour shifts. • Scheduling shift change times so as not to coincide with the clients' own shift change times. Security should be established and functioning at these key times, not trying to conduct an organized shift change while monitoring the client's employees shift change when employee traffic is usually at its highest. • Scheduling full-time security officers with forty (40) hour weekly shifts, and ensuring that each officer receives two consecutive days off. • Trying to keep a security officer's shift with the same start and finish times. This gives the officer at least sixteen (16) hours off between each shift, with no eight hour "double backs" (i.e., get off at 4 p.m. and return to work at midnight). If it is necessary to change shift start times, we make all attempts to afford the officers at least twenty-four (24) hours between shifts prior to the change taking affect. • Cross training security officers on different posts to give depth in case of sickness, accidents, etc. This also allows for more flexibility in scheduling and keeps shift times more consistent. • Trying to keep the same security officers on weekday shifts to keep those most familiar with the employees and workday duties on the same work week. We put after hours security officers (2nd and 3rd shifts) on duty through the weekends with weekdays (two consecutive) off, in order to put experienced personnel on duty on the relatively "none - prime" weekend hours when client/employee presence is minimal. • Making sure the client's needs are met in terms of security officers available for special needs through the use of hiring, training, and scheduling back-up part-time security officers with regular hours. This allows for immediate extra coverage capability with minimal need for overtime scheduling. • The C&D Patrol Division will also be trained at each site serviced by C&D, this not only allows the patrol division to serve as a back-up to assigned officers if the need should arise and also allows the patrol division to conduct quality assurance checks on the officers assigned to the site. • Anticipating special needs as much as possible and making sure additional security officers are available, properly trained, and scheduled. tiY41WAl C&D Security uses software from Valiant, Inc. to handle all scheduling, invoicing, and payroll functions. All data is stored on secure servers at the Valiant, Inc. headquarters located in New York, where it is backed up on a quarterly basis. Only appropriate C&D Security employees access the data via the Internet. The software seamlessly connects all of the critical functions of C&D Security and their operations, so schedules, invoices, and paychecks can be generated quickly and error -free. The following graphic illustrates how the data of an employee is connected between the schedule, an invoice, and the employee's paycheck. Full-size, sample copies of the scheduling software, an invoice, and a paycheck are located on the accompanying pages of this section. If you would like further information about the Valiant system please ask. The normal system for accounting for time is as follows: The schedule is filled out by the Operations Manager and issued to all security officers. All security officers sign in and out on the attached time sheet. The time sheets are verified by the site supervisor and sent to the Operations Manager or the field supervisor. The time sheets are compared to the schedule in the system by the Operations Manager who then confirms the hours worked in our scheduling system. Confirmed shifts allow the payroll and billing department to process paychecks and invoices. No Text VALIANT SYSTEM SCHEDULE SAMPLE SECURITY VALIANT SYSTEM INVOICE SAMPLE C and 0 Securfty MIDelaware ColaradoSpritga,0080000 Mwr»(719)5941M-Fm(719)5 -OM Invoice limelm B.Re: May )1, 2001 let olte NO: 3 5 CwtOdw: 976590 Bill To: AC ME. INC. L*mtla0: Consplkalad ACM!'I 7:1PAYA&.E p A. BDX 123 IEwa10. NY 10121 Aua: EI.L.W1711 tawltsDw 6wlal►Ibo I hnfull" $W*MRaaOaRN NRRdoe9r4wNmoBw,.., 093112001 OS/olml-o"Vol SECURM SERVICES DURO(ongko TOW13mmAgO7twor MOM O.Y. *"a IL BADYLON MI.AGE FRONT ENTRANCE 11 0101r2001 WtABONDlW k09CAR 00.00-08.01 too I 0. 05r01e2ou1 CARBIER.WCHALL DE 00.16.OR I5. tom► TOUI I } I O.tNgU M,OL2WI BAMBONDEKA,OSCAR 00. 15. S90.o000 USuy20U1 IxIIi,JOHE 16. IS_ S675600 15 $117.$000 OV042001 BARADOXDCKA,Q9CAR 00. 600 15.0000 S90.0000 roT- 1 00PRO 15-0000 590.OW 954802001 SCAR :01 IS0000 S90.0000 OSlW2001 C L 16.p 150000 590.0000 SY 1200 15.0000 $130.0000 M I A 0t oo•1 -0f 600 150000 S90.now E60 TOUR OM 1}0006 S90.0000 KIN FRON7 JtSO S72T5000 r IMA S OP.110-0E.0/ 600 5000 SS1.0000 >el,TOUI 600 E5000 $51.D000 DIMAT7IS3ESUS on (q-0E of 660 00o S51 0000 EY TOUR 6.,w 4,5000 $51.0000 MMI/2001 DIMAT2EJESIIS 09004E.4)( 600 3.5000 S51.DWO Sob TOUR 6004 $000 SSI.D0o0 Omm-,2001 DIMA77MM '$ Do oM/E iN 600 MIo SWOW ban rani 6.G5 45000 551.0ow WAREHOUSE. TOTAL .400 SN I'Lo000 BABYLON WAAGE • TOTAL 7210 f9)I.Seen INVOICE SUB TOTAL 50)I.S000 $aNR I plence and out the pmiwcat As won in possible Sob Tout S9)1.Soo0 Towl Due S931.3000 pia. 1 Or 1 SECURITY VALIANT SYSTEM PAYCHECK SAMPLE ._ 0Rbs6CUirTY "Cot. ... '. 4ei t �� "(. �53��' �. ,W6 N. D84AWAY�DRIYE SUIm7wO. GilitCYCCDAll'BC C1iECKk,CO. C0LORAD0SPRING&C0Sb3K T} ,, ' PAY SLYBTT HI71ip'l� Mn L TOTM 3 1A1i11i611is9t t Ceb"& CO fiptflg►, low { y j4• t $�� t S 1 �"�a lM:. F �t {i I�11}1 1,012395#5 I:6"1 759 lMqa21 INX MAY CINTOMER GO $ ACME 6035 ACME GOIS ACME (i035 ACME 6035 ACME G035 ACME (',035 ACME G035 ACME G035 ACME 6O35 ACME (3035 ACME 6035 ACME G235 ACME 6O15 ACME 04� 1%31:03 2647SI j6p 2 kk S lll� SRTCO 11 D) 5616W SI 276.36 SSEC 16.50 $306.D) $794,16 MI:rx $110.00 FWr LOCATION DATE TOUR REGULAR MAIN FACILITY I . 19 r 03 17:00- O.OD ?.OD MAINFACILIT'Y 11120r03 0:00. 5:00 1.00 MAIN FACILITY 1120 r 03 17.00. 0:00 TOO VAIN FACILITY I:21103 0:00•$:00 1.00 MAIN FACILITY 1 / 21 / 03 17.00. 0:00 200 MAIN FACILITY 1122103 0-00. 5:00 1.00 MAIN FACILITY 1125!03 17.00. 0:00 7.00 MAIN FACILITY I i 26! 03 O:OD- 5:00 LAY) MAIN FACILITY I i 26103 17:00. 0.00 7.00 MAIN FACILITY 1127!03 O.OD- 5:00 too MAIN FACILITY 1 ! 27 ! 03 17;00. O.W 700 MAIN FACILrrY 1 i 21 i 03 O:UD- 5:00 100 MAIN FACILITY I i 23 i 03 17;OD• 0:W 7.00 MAIN FACILITY 1 ! 29! 03 0.00. 500 I.DII ..,.. r.. ,a..•. 12345 C&D SECURITY 306 N. DELAWARE ORI\'E SURE TWO C0LORADO SPRINGS, CO 90" $40.00 $3700 S(v.74 $135.19 $1467 $31.61 $103.33 $131.24 11". Rate O.T. ROLIDAY REGULAR O.T. IIOIADAS' 0.00 0.00 1 I AD 16.50 22.00 4.00 000 I LOD 16.50 2200. 0.00 000 ILOD 16.50 22,00 4.00 D.IS) ILOD 1650 221111 0.00 O0U 11,00 16.50 2200 4,00 ODD 11.00 1650 2211O OAO O.OD 11.00 16.50 22.0D 4.00 0,00 I1,00 16.50 22,00 002 0.00 11.00 16.50 22,00 4.00 0.00 11.00 16.50 22.00 0.00 0.00 11.00 16.50 2200 0.00 0.00 11.00 16.50 220I1 0.00 0.00 11.00 16.50 220(I 4.00 0.00 11.00 16.51) 2200 DEPARTMENT OF DEFENSE SECURITY CLEARANCES C&D Security was granted its Facility Clearance on November 9, 1978 and it was upgraded to TOP SECRET in 1997. C&D Security employs close to one hundred (100) men and women who have been granted personal security clearances. The corporation has two CAGE codes depending on where our client's cleared facilities are located. The CAGE codes are 713340 and 1HGX9. Our company utilizes a highly efficient and functional program to request clearances for qualified personnel in a consistent and timely manner. As required by the Defense Security Service (DSS) and Office of Personnel Management (OPM) as of May of 2005, we currently use the Electronic Questionnaire for Investigations (e-QIP) to process our clearance requests. In conjunction with e-QIP we are processing our clearances using the JPAS system with the DoD. The Joint Personnel Adjudication System (JPAS) is a relatively new concept in managing personnel security functions within the Department of Defense (DoD) and their industrial contractor security community. The National Industrial Security Program Operating Manual (NISPOM), as amended by Industrial Security Letter (ISL) 02-X, now mandates industry use of JPAS. By staying current with e-QIP (and EPSQ prior to May) we have been working in reducing the amount of time necessary for an individual to receive a SECRET or a TOP SECRET clearance. In fact, we request Interim clearances along with all submissions and if granted, we receive those in less than two weeks in most cases. C&D Security has continued to maintain membership in the National Classification Management Society (NCMS) since 1990, which helps us stay current on the latest information concerning the cleared arena. In addition to keeping current with Defense Industry concerns, we also strive to stay current in procedures as laid out in the National Industrial Security Program Operating Manual (NISPOM). This allows us to inform our clients in areas that affect them. Our company employs a dedicated Security Manager who is knowledgeable on providing cleared personnel for our government sites. This individual is responsible for submitting clearance requests in a timely manner, submitting Visit Requests for cleared employees when necessary, maintaining frequent contact with the DSS Customer Service department and the DSS local agent who is assigned to our facility and working with our clients to assess and fulfill their needs. In the continued effort of C&D Security's commitment to the Department of Defense (DoD) and our user agencies, our senior management also work to stay current with the NISPOM. All of these people are available as resources for our clients. TOP SECRET SECURITY SMALL BUSINESS WOMAN OWNED QUALIFICATION Under guidelines established by the U.S. Government's Small Business Administration, C&D Security meets the criteria of qualifying as a "Small Business, Woman Owned Enterprise (SBWE)." If your organization is an agency of the U.S. Federal government, or conducts business with or for the Federal Government, you may very well benefit in meeting your subcontracting goals from contracting with a security contractor such as C&D Security that qualifies as "Small Business, Woman Owned". Even though C&D Security qualifies as a "Small Business", we currently handle one of the largest volumes of security business in Colorado, and we continue to grow nationally. C&D Security also has operations in various other cities across the country, providing valuable operational experience on the national level. If you desire further details on these matters, please contact us. SECURITY TRANSITION, RECRUITING & EMPLOYEE SOURCES The preferred method of C&D when transitioning from another security company to C&D is to retain as many qualified security officers as possible from the current force, while remaining consistent with the client's desires and goals. This method has proven to be quite effective and actually assist in making the transition as smooth as possible. Therefore our method of transition into a new account that is currently supported by another security company is to: • Meet with the contract representative of the client to determine if he/she would be interested in retaining any of the current security officers assigned to the contract. • If it is determined that the contract representative would like to retain personnel from the currently assigned security staff, the management team of C&D will schedule interviews for the selected individual(s) to discuss the mission statement of C&D, our goals, policies and procedures, as well as the goals of the security officer. • If any of the currently assigned security officers are retained, they will be processed as new employees and will need to go through the same hiring process (background check, drug test, etc.) as a new applicant with the only exception being that their security license will be a transfer opposed to a new issue. • The retained officer(s) will also assist in the training and indoctrination of all newly assigned officers. • If none of the currently assigned security officers are retained, the C&D management team along with the Patrol Supervisor, who will also serve as the field supervisor, will meet with the contract representative of the client and conduct a walk-through, which will cover in detail, the duties, responsibilities, and expectations of the assignment. • The field supervisor will then assume primary responsibility for the site specific training of all assigned security officers. • Once all assigned security officers have completed the necessary site specific training the field supervisor will inform the contract representative that all assigned officers have been fully trained and are ready to work. The goal of C&D is to make the transition as smooth as possible without interrupting the day-to- day activities that are associated with the facility. This system of transition has been conducting in the past and proven to be quite effective at sites of both greater and lesser capacity. We also have a marketing specialist for all of our advertising and recruiting efforts, which conform to the Department of Labor guidelines, are in accordance with the EEOC, and are consistent with our Affirmative Action Plan filed with the Department of Labor. The following items are some of the current recruiting methods utilized by C&D Security. SECURITY C&D Security Security Services for Parking Structures City of Fort Collins Bid 6011 November 30, 2006 SECURITY • Newspaper Ads — We regularly advertise in the employment sections of the local newspapers. This includes special newspapers that specialize in employment opportunities. • State Job Service — We regularly maintain job listings both on the availability boards and on the electronic job listings for the Job Service offices in counties near the sites needing new security officers. Colleges and Business Schools — C&D has developed a working relationship with the Air Force and Army out -processing centers of Colorado, as well as with Blair College for the referral of personnel who have completed the Homeland Security Course. Our primary area of consideration is personnel that possess prior law enforcement, military, and/or security related experience. We maintain job listings and posters on most of the area colleges and business schools in the major metropolitan areas where we have active accounts working. The postings are physically in their "jobfinder" or placement departments and electronically on their Internet listings. Schools specializing in helping their students get GSA Security certified are of particular interest. Military Job Placement Programs — We maintain job availability postings and recruiting efforts at the area's military bases. We also are one of the few security companies that regularly brief about our opportunities at retirement and out -processing briefings for those leaving the military. This also includes physical bulletin board postings and electronic postings. This has been found to be our most effective means of seeking qualified applicants. • Employee Referrals — For over ten years, we have been paying referral bonuses to employees who refer anyone to us who meets the qualifications and is hired. This bonus is $20 if the new employee is still with us after 30 days and an additional $20 is the employee is still employed after 90 days. This has been particularly successful and popular with our employees. Our efforts are not restricted to those outlined above; we will hire a good employee anytime and anywhere we can find him or her. Some efforts are seasonal, for example, college recruiting works better at the end of a semester as students are looking for work after graduation or part- time work for the next semester. Regardless of the approach the goal remains the same, to find quality personnel to who will deliver quality security service. PERSONNEL HIRING Quality security service begins with quality personnel. Therefore, C&D has implemented an in- depth screening process using a selection profile in order to find the best possible security officers. Our primary area of consideration is personnel that possess prior law enforcement, military, and/or security related experience. Other major areas considered in the selection profile include maturity, dependability, job longevity, physical ability, and education. Our human resource department investigates these profile areas via a comprehensive application and initial screening interview process. Each applicant is interviewed on -site at the same time they turn in the application. This allows for the interviewer to clarify any questions that he or she may have based on the responses provided on the application. After the applicant passes the initial interview, the information contained from the application has been properly verified and it is determined by the human resource officer along with the regional operations officer that the applicant meets the initial criteria and the needs of the company, a thorough state level background investigation is conducted, encompassing prior employment, criminal history, educational background, personal and professional references, and a financial credit check. BACKGROUND INFORMATION SERVICES (BIS), INC. In addition to conducting state level police records checks and NCIC checks, which is the minimum requirements to obtain a security officer license, C&D also utilizes the services of Background Information Services (BIS), Inc. to gather national background information on all of our prospective applicants. Background Information Services, Inc. is the leading provider of public records world-wide. C&D has utilized the services of BIS for pre -employment screening_, tenant screening, drug screening, and general back -ground screening for years. BIS provides service in the following areas: • Nationwide Criminal History • Nationwide Civil History • Nationwide Consumer Credit Reports • International Criminal Searches • Academic Credentials & Professional Licenses • Workers' Compensation Claim Searches • Motor Vehicle Records & Drug Screening • Employment, Tenant, Personal & Professional Background Information Services (BIS), Inc. 1800 30th Street, Ste. 204, Boulder, CO 80301 (303) 442-3960 (800) 433-6010 DRUG TESTING SENSITIVITY The normal drug testing for C&D consists of the following sensitivity levels. Urine Specimens are tested for the following: DRUGS AMPHETAMINE 1000 NG/ML BENZODIAZEPAM 300 NG/ML BARBITURATE 300 NG/ML METHADONE 300 NG/ML METHAQUALONE 300 NG/ML PROPDXYPHENE 300 NG/ML COCAINE 300 NG/ML PHENCYCLIDINE 25 NG/ML OPIATE 300 NG/ML MARIJUANA (OPTION #1) 20NG/ML (OPTION #2) 50 NG/ML (OPTION #3, USUAL LEVEL)100 NG/ML In the event a positive testing is confirmed, the employee has the right to have the original sample re -tested, upon written request within sixty (60) days of receipt of a final test result from the Medical Review Officer. The employee may designate re -testing, by the original laboratory or another laboratory certified by the Department of Health and Human Services. The company will require an employee to pay the cost of such re -analysis in advance, subject to reimbursement, if the re -test is negative. C&D is also experienced in testing to Department of Transportation (DOT) levels of sensitivity and will of course utilize those standards if the project/client requires it. C"� p SECURITY BASIC QUALIFICATIONS Listed below are the minimum qualifications C&D looks for in the hiring of new security officers. These qualifications are also the starting point for future potential staff personnel and supervisors. For supervisors, in addition to the basic qualifications, they must have at least one full year with C&D. C&D will also consider the individual's personality and our subjective assessment of how the potential supervisor may fare in a particular position. We then add any additional qualifications a particular client may request. For a staff position, each candidate must possess all of the listed qualifications, plus specialized skills applicable to fulfill the duties of the position. All successful candidates for security officer positions: • Must be at least 21 years old. • Must possess a valid Colorado driver's license. • Must possess proof of U.S. citizenship or legal residency (I-9 requirements). • Must be able to read, speak, and write English fluently. • Must have a high school diploma or G.E.D. • Must have a clean criminal record, i.e. no felonies or misdemeanors. • Must be available to work any shift if full-time (flexible if part-time). • Must have a stable work history, i.e. no unexplained gaps in previous employment or many jobs of short duration. • Must be able to produce personal, educational, and/or work related references. • Must present a clean and professional appearance in uniform. • Must possess a good credit history. • Will be required to pass a urinalysis test. 0 Must possess reliable transportation. SECURITY C&D SECURITY JOB DESCRIPTION JOB TITLE: Security Officer JOB DESCRIPTION: The employee provides general security officer support to client organizations and performs other duties as required by individual job sites and assignments. Due to the wide variety of environments supported, some or all of the following functions and skills may be performed at each site, depending upon the requirements of each, the time of day, day of the week, and/or weather conditions. FUNCTIONS AND SKILLS REQUIRED: Maintain a deterrent by remaining visible and presenting a neat and professional appearance in a properly worn uniform and associated equipment. This must be done for an entire assigned shift, normally eight (8) hours in duration each, but no more than twelve (12) hours for any given shift. Maintain confidentiality of client proprietary information and/or government classified information. Monitor alarms, closed circuit television monitors, and areas/entrances to facilities through direct visual observation and audio monitoring. Read written instructions, warning labels, signs, and other communications in the English language. Public relations skills will include maintaining courteous, professional relationships with client employees, customers, guests, visitors, and the public, presenting a positive image of the company, the client's organization, and their representatives. Answering the telephone and/or operating PBX systems. Control ingress and egress to buildings and property. Employees may stand, walk, or sit for extended periods of time at assigned workstations, and briefly run or hurry in emergency situations. The walking may consist of building and grounds inspections that may consist of covering as much as two (2) miles every two (2) hours, and may entail negotiating uneven ground and poorly lit areas such as construction areas. The employee may also climb stairs and/or ladders. Lifting/carrying assorted packages and/or equipment (such as flashlights, radios, guns, ammunition, watchman's clocks, keys, etc.) that weigh up to fifteen (15) pounds total weight for extended periods; and up to fifty (50) pounds for brief periods (such as accepting delivery of packages or moving road barricades). They may also lift covers, stoop, kneel, and crouch while checking equipment and areas, filing documents, operating panels/computers, including discerning between colored (especially red/green) lights and displays. Perform other duties that could be classified as "light" work. If armed, they must possess sufficient hand -eye coordination and training to safely handle, operate, shoot, maintain, and qualify with an assigned weapon (revolver), plus assorted associated equipment such as handcuffs, nightsticks, and/or pepper spray. They may also be required to operate typewriters and/or computers in performance of administrative duties, and maintain hand-written logs and reports. Operate and/or monitor equipment controls connected with security/safety equipment and functions. Escort and assist client employees and visitors in restricted or hazardous areas. Operate safety equipment when needed, such as fire extinguishers. Drive Company owned light vehicles when required. Monitor, lock, and unlock doors, elevators, gates, etc. as needed. All outdoor activities may take place in any weather conditions and at any time. LLJ SECURITY PREVIOUS/PAST EXPERIENCES C&D Security has provided parking lot patrol for numerous agencies and businesses for over seven (7) years. We currently provide lot patrol for sixteen (16) Wal-Mart facilities throughout Colorado from Pueblo to Greeley, and just recently began providing parking lot patrol for the Cherry Creek Campus in Denver. C&D security also provides escort of bank employees for bank -drops, funds transfers, and asset transportation for over a dozen financial institutions and jewelers. I feel that the requirements and security needs of these agencies greatly compare and prepare C&D for the security requirements of Fort Collins. MANAGEMENT PLAN FOR FORT COLLINS OPERATIONS The management structure, chain of command, and line of communication for all Fort Collins operations will be the same as most the sites that are currently serviced by C&D Security. Consisting of: • An assigned site supervisor. • Two additionally assigned security officers. • The patrol division. • The branch manager. Three (3) security officers will be permanently assigned to the Fort Collins operations, one of which will be designated as the overall site supervisor. The site supervisor will have full decision making authority over the personnel responsible for the Fort Collins operations. The site supervisor will report directly to the Branch Manager, in regards to scheduling, time cards, time off request, equipment issues, personnel issues, etc. The patrol division will also be trained at both of the Fort Collins facilities, this allows for a trained and qualified security officer to fill in if the need should arise due to illnesses or emergencies. The patrol division will also conduct quality assurance checks on the assigned officers, to ensure that the policies and procedures of both Fort Collins and C&D Security are being properly followed. UNIFORMS Our uniforms are designed to provide a sharp, professional appearance, while remaining versatile to the needs of our client's. All security officers' uniforms are provided by C&D Security at no cost to the employee or our clients. Our basic style of uniform includes black trousers, white, blue, or gray shirts (depending on the site and the position), optional ties, and baseball style caps. Also issued as needed are lined windbreakers, parkas style heavy coats, winter hats, rain gear, weapons, leather, and appropriate accessories. We also maintain items such as coveralls, blazers, hard hats, etc. for specific situations. Each security officer is licensed through the appropriate agencies and is required by law to have their license on their person while on duty, as part of their basic uniform. Each security officer will be issued the following: 2-S/S Shirts 2-L/S Shirts 2-Pair Black Dress Pants 1-Black Tie 1-Black Belt w/ Brass Buckle 1-Pair Black military style pants 2-Name Tags Badge(s) are sewn on the uniform shirts 1-Black Windbreaker 1-Black Bomber Jacket 1-Black Baseball Cap Two way Nextel phones will also be issued for the Fort Collins location. SECURITY WEAPONS Due to the fact that we are a Federal Prime Contractor on many local and national contracts, most of our weapons and training on those weapons are oriented on Federal guidelines and requirements (DoD and GSA). These guidelines are usually more stringent than local, non- federal requirements. To make providing armed officers to our clients more uniform, we have standardized our weapons and equipment. We currently field .38 Caliber Smith and Wesson double action revolvers, .40 Caliber Smith & Wesson semi -automatic pistols. We also have experience and training with both the 9 mm Beretta Automatic Pistol and 12 gauge Mossberg Shotguns. The training includes municipal and state certification, with a minimum of twelve (12) hours of hands on training that incorporates legal issues, Use of Force, safety, maintenance, and shoot/don't shoot scenarios. Each officer must then complete a federal qualification table, scoring at least 240 points out of a possible 300, with annual qualifications thereafter. Armed officers are trained by Mr. Fancher. Training includes municipal and state certification, plus twelve (12) hours minimum training that incorporates legal issues, Use of Force, safety, maintenance, shoot/don't shoot scenarios, etc. Each officer must then complete a federal qualification table, scoring at least 240 points of a possible 300, with annual qualifications thereafter. Training minimum and qualification requirements may vary depending on jurisdiction and contract. If you so desire, we can provide other weapons and training. However other weapons may incur additional procurement costs and/or training for the officers. A copy of each officer's weapons qualification certificate will be forwarded to you as required. SECURITY November 24, 2006 Director of Purchasing and Risk Management PO Box 580 215 North Mason St., 2nd Floor Fort Collins, CO 80522-0580 Re: CITY OF FORT COLLINS INVITATION TO BID BID 6011 Security Services for Parking Structures Dear Sir/ma'am; I would like to thank you for allowing C&D Security the opportunity to submit a proposal for providing Security Services for the Fort Collins Parking Structures. We have made a concerted effort not to take anything for granted with your knowledge of our company in this procurement process. We have also tried to be thorough yet concise in order to best assist you in your evaluation process. C&D Security has been headquartered right here in Colorado since 1959 and has become known throughout the Colorado region as the leader in providing professional on -site security, patrol service, and alarm response service. Although still qualifying as a Small Business, Woman Owned Enterprise, (based on the Federal Small Business Administration), C&D has acquired a vast array of experiences, both locally and nationally throughout our almost fifty (50) years of continuous service, providing security service for numerous agencies comparative to those of Fort Collins. I feel that the qualifications, history, and background of C&D Security make us the best security contractor available for your security requirements. I have included a list of references with similar security needs, as well as others, along with their contact information for you in the reference section of this guide. Please feel free to contact any of these references if you would like to inquire about the quality of our service. As I stated, we are headquartered right here in Colorado with our corporate office located in Colorado Springs, and additional local branch offices in the Denver/Aurora metro area as well as Colorado Springs. This not only allows for immediate support and personal response from our management team, but also means that all of the revenues gained with our local business partners remain here in the Colorado region in support of our community. We also have branch offices in White Sands and Santa Fe, New Mexico, Ogden, Utah, Philadelphia, Maryland, and Washington D.C. We were also recently awarded the Homeland Security contracts for all federal facilities in Massachusetts, Connecticut, and Rhode Island beginning in February of 2007, with further expansion plans for a controlled growth in the near future. C&D SECURITY 306 N. Delaware Dr. • Colorado Springs • CO 80909 (800) 294.3804 • (719) 597.0750 • fax (719) 597.0759 • www.CandDsecurity.com VEHICLES C&D also has the capability to provide vehicles to our clients if the need should arise. Currently our patrol section, as well as most of our sites across the country utilize a light truck, such as a Ford Ranger (pictured below), Toyota Tacoma, or Chevrolet S-10. We have found through our experience of providing vehicles that these models are very durable, require less maintenance, and are more versatile in meeting the security requirements of our clients. They also perform better in transporting equipment as well as in rough terrain and/or inclement weather. If specifications call for a sedan or similar vehicle, we can provide these as well. Currently, we are having the most success with Chevrolet Lumina's or Malibu's in sedan situations. We have found a medium body vehicle performs better and is more durable than a small or compact vehicle. They are also more maneuverable and fuel efficient than large bodied sedans. When choosing a vehicle, we look carefully at the specific situation the vehicle is expected to work in. Even parking lot situations are hard on vehicles, especially on brakes, suspension on—ILI systems (speed bumps), and electrical and cooling systems (long periods of idle time _ with heaters or air conditioners running). ,., ,fir If necessary, we can also provide four_b .. wheel drive vehicles for tougher conditions. Currently, we are having success with Ford Ranger 4X4's, because they are more fuel efficient with enough room inside for officers wearing equipment, yet still provide the versatility needed. If the situation calls for more room in a 4X4, we have had success with small Sport Utility Vehicles (SUVs) such as Isuzu Sidekicks or similar makes. These are more fuel efficient with smaller engines than full size SUVs and still have workable space inside. All of our vehicles nationwide are currently less than five years old and C&D Security tries to maintain that retention time. We prefer to buy vehicles instead of leasing, because it makes more sense economically for our corporate situation. TRAINING Second only in importance to the selection of potential security officers is training. A comprehensive and applicable training curriculum will greatly increase a security officer's performance in pursuit of his/her assigned duties. A professional training environment also establishes officer's mind -set, his/her responsibilities, instills a proper attitude, motivation, expectations, and a feeling of being associated with a professional company. Recognizing the value of training, C&D has subscribed to the Professional Security Television Network (PSTN) Basic Security Officer Training Series. This 12-part basic training program, taught by company -employed instructors who hold State -teaching certificates, consists of a series of videotaped programs accompanied by PSTN coursework. This includes instructor guides, student handouts, and test materials. The materials in each of the modules have been designed to assist our instructors in incorporating the applicant into the security frame of mind. In addition, the monthly "ProForce Program" is designed for the supervisors and managers to clarify and reinforce the lessons presented in the basic series. The major objectives of the training program are: • To familiarize officers with a basic understanding of their roles and responsibilities. • To specifically describe the duties and functions of security officers. • To provide an understanding of the meaning of security service. • To provide in-service officers with updated and relevant security -related information and training. I have included the basic training program detailing the brake -down of the training curriculum utilized for all initial applicants. SECURITY PSTN BASIC SECURITY OFFICER TRAINING SERIES To is Hours Introduction to Security 1.50 Importance of the Security Officer 2.50 Legal Issues I 2.00 Legal Issues II 2.00 Human and Public Relations 2.00 Communications 2.00 Patrol (Techniques and Concerns) 1.50 General Duties 3.50 Rules and Regulations Alarms Key/Card Systems Access Control Security Posts Preliminary Investigation Report Writing 3.00 Fire Prevention and Control 1.00 Emergency Situations 1.00 Types of Emergencies — How to Identify Bomb Threats — Telephone / On Site Natural / Weather Disasters Crowd Control — Types and Responses CPR/First Aid 6.00 Safety 2.00 TOTAL 30.00 SITE SPECIFIC TRAINING In addition to the basic training provided, each security officer also undergoes site - specific training, such as hand-held metal detectors, magnetometers/x-ray machines, radio procedures, telephone operations, etc. prior to working a regular shift. The better the match between an assignment location and a security officer, the higher the satisfaction level for everyone involved. Each selected applicant is assigned to an appropriate job site only after a manager reviews the applicant's background information and conducts an in- depth interview. C&D recognizes the need to match the right employee to each assignment, allowing for the security officer to utilize his/her full potential. Typical considerations include job location in relation to the applicant's home, shift availability, public relation skills, writing skills, communication skills, physical ability, and any other relevant criteria. The C&D patrol supervisor will be briefed by the client or his/her representative on the duties specific to that site. The patrol supervisor will ensure that all security officers assigned to the site are properly trained and briefed on the duties for that site. The security officer will initial and date after each block of the training has been completed. The Patrol supervisor will also train all members of the patrol section. This allows for the patrol section to serve as a "back-up" to the regularly assigned security officer in the event that the assigned officer cannot report to work. All security officers assigned to the Fort Collins operations will also be trained in the use of pepper spray and the expandable baton (ASP). This training will be conducted by a state certified Law Enforcement instructor for the state of Colorado. SUPPLEMENTAL TRAINING SECURITY C&D Security also has a state certified American Red Cross and C.P.R. (Cardio Pulmonary Resuscitation) trainer that conducts both beginner and annual recertification training on security officers assigned to C&D Security. Training is an ongoing process at C&D Security. Listed below are supplemental training topics that are available to all security officers assigned to one of our client locations that currently exist as part of our training library. These special training tapes (with accompanying tests to measure comprehension) allow our security officers to have site specific training that will help tailor their services to meet each client's unique and specific needs. Other training tapes are also available for ordering from the PSTN library, and will be considered for their appropriateness to your needs and inclusion during the transition phase. • Access Control • Avoiding the Lawsuit ■ Being Assertive Without Being Rude • CPR for Officers • Crime Scene Containment ■ Defensive Tactics ■ Disaster Management • Diversity Awareness • Drug and Alcohol Abuse in the Workplace • Exercise and Nutrition for Security Officers • Fitness for Duty • Gang Identification • High Rise Security . Interacting with Disturbed Persons • Metal Detectors and X-Ray Machines ■ Perimeter Security — Part I • Perimeter Security — Part 2 ■ Perimeter Security — Part 3 ■ Fences and Barriers ■ Personal Accident Injury — Prevention, Response, Investigation ■ Professional Development ■ Report Writing • Security Innovators ■ Security in Lobbies or Reception Areas • Shift Work, Sleep and Alertness ■ Strike Security . The Use of Force • The Use of Restraints • Terminations of Employees • Accident Avoidance • Behavior and Motivation . Blood -borne Pathogens • Bomb Threat Responses ■ Crowd Control at Special Events • Defensive Tactics and the Use of Force ■ Dispatch Operations • The Drug Free Workplace ■ Effective Human Relations ■ Event Security ■ Field Search and Physical Restraints ■ Foot Patrol Techniques • Handling Bomb Threats • Hostage Situations ■ Loss Prevention ■ Mall Security: Slip and Fall • Parking Lot Security ■ Parking Patrol . Lighting ■ Premises Liability . Principals of Leadership • Radio / Telephone Communications • Responding to Hazardous Materials Incidents ■ Security Officer's Role in Crime Prevention • Security and the Law ■ Sexual Harassment ■ Tactical Communications ■ The Use of Instruments • Time Management ■ Workplace violence SECURITY SUPERVISION Adequate supervision is essential to ensure that quality performance is maintained at each client location. Quality performance is considered work that meets or exceeds the standards set by the management of C&D Security and the client. In order to maintain the quality performance that we have become known for, C&D Security utilizes a multi -tiered supervisory structure system. This system often includes a Site Supervisor and/or a Field (Patrol) Supervisor. At sites requiring a staff of more than one security officer, a Site Supervisor or a Lead Officer will be appointed in writing and will report directly to the client and the C&D Operations Manager responsible for that account. Also, the Site Supervisor maintains daily communications with the client's or their representatives. In addition to the Site Supervisor, the Field Supervisors, (usually a member of the patrol division) will conduct both announced and unannounced quality assurance checks on the security officers assigned to the various client facilities. The duties of the site supervisor are, but are not limited to, is to conduct regular personal and written evaluations of each security officer's appearance, performance, and job knowledge. Each evaluation is reviewed by the Operations Manager and retained in the security officer's personnel file for recognition, promotion, or disciplinary action when necessary. The site supervisor is also responsible to correct, and retrain if necessary; any short -comings of his/her assigned officers. Proper supervision, therefore, is an integral part of C&D Security's Quality Assurance Program, and it remains one of the principal reasons for our success. All employees, including supervisors, hired by C&D Security must pass an examination by a physician hired by the company. The doctor is provided with the following job description, along with a Medical Requirements form that outlines physical needs of the job, and the physician screens during the physical accordingly. The Senior Management of C&D meets with the doctor prior to beginning examinations to insure that the doctor understands the standards and agrees to look for the ability to perform to these standards. If the doctor doesn't sign off on the exam, the employee is not allowed to work on the site. Of course the requirements of the Job Description and each client's requirements will be incorporated to ensure that all requirements are met for the contract. SECURITY SUPERVISOR TRAINING Each of the supervisors of C&D Security must complete a supervisor training program in addition to the general security officer training program. A list of topics included in the additional training material is as follows: Principles of Leadership I • The Role of Private Security • Leadership and the Security Mission • Leadership and Supervisory Skills Principles of Leadership II • The Key Principles of Leadership • The Ethics of Professional Leadership • The Management Conflict Effective Communications • The Communication Process • Methods of Communication • Barriers to Effective Communication Employee Performance Evaluations • Performing a Job Analysis • Writing Job Descriptions • The Standards of Performance • The Methods of Evaluating Employees • Counseling Employees After the Evaluation Time Management • Prioritizing Activities • Time -Robbers • Time Management Tools Behavior Motivation • Understanding People's Motives • Preventing Job Dissatisfaction • Motivating Superior Performance Counseling & Sexual Harassment • Four Areas of Employee Counseling • Purpose of Performance Counseling • Guidelines for Counseling • Forms of Sexual Harassment • Dealing with Specific Cases of Harassment Substance Abuse • Symptoms of Substance Abuse • Documentation Guidelines • The Leader's Role in Substance Abuse • Written Substance Abuse Policy • Drug Awareness Training • Employee Assistance Programs • Discipline & Termination Discrimination & Affirmative Action • The Changing Face of the Work Force • Understanding the Civil Rights Legislation • Implementing Affirmative Action Plans Career Opportunities • Career Development Skills • Being Proactive and Choosing Your Course • Beginning with the End in Mind • Developing the Attitude of "Win -Win" • Understanding Attributes Others Bring to the Job • Learning to Learn All the Time C&D SECURITY JOB DESCRIPTION JOB TITLE: Security Supervisor JOB DESCRIPTION: The security supervisor is a supervisory level employee who is placed in charge of security officers representing the company with client organizations in a security or safety capacity. The officer may be in charge of employees assigned to a particular location, function, or shift. These employees provide general security officer support to client organizations and perform other duties as required by individual job sites and assignments. Due to the wide variety of environments supported by C&D, some or all of the following functions and skills may be performed by security officers at each site, depending upon the requirements of each, the time of day, day of the week, and/or weather conditions. The supervisor must meet all the same requirements and be able to perform the same duties as the officers under his/her supervision. EXPERIENCE/QUALIFICATIONS REQUIRED: A security supervisor should have administrative and supervisory experience in security, safety, or law enforcement administration and operations in military, police, or civilian security environments. A minimum of two years of such experience, or college level education in security administration, police science, or similar disciplines, or a combination of both is preferred, and required in most instances. Other qualifications such as completion of security supervisory courses, police academies, or similar disciplines will also be considered. FUNCTIONS AND SKILLS REQUIRED: Maintain a security deterrent and supervisory example by remaining visible and presenting a neat and professional appearance in a properly worn uniform with associated equipment. Be responsible for the conduct, performance, appearance, training, and scheduling of all individuals under their direct supervision. Shall also implement existing regulations and carry out routine procedures and operations of their security officer unit. All deviations, irregularities, or violations of security procedures shall be reported to the proper authority. This must be done for an entire assigned shift, normally eight (8) hours in duration each, but no more than twelve (12) hours for any given shift. Maintain confidentiality of client proprietary information and/or government classified information. Monitor alarms, closed circuit television monitors, and areas/entrances to facilities through direct visual observation and audio monitoring. Read written instructions, warning labels, signs, and other communications in the English language. Public relations skills will include maintaining courteous, professional relationships with client employees, customers, guests, visitors, and the public, presenting a positive image of the company, the client's organization, and their representatives. Answering the telephone and/or operating PBX systems. Control ingress and egress to buildings and property. icD SECURITY SECURITY SUPERVISOR JOB DESCRIPTION (CONTINUED) Employees may stand, walk, or sit for extended periods of time at assigned workstations, and briefly run or hurry in emergency situations. The walking may consist of building and grounds inspections which may consist of covering as much as two (2) miles every two (2) hours, and may entail negotiating uneven ground and poorly lit areas such as construction areas. The employee may also be required to climb stairs and/or ladders. Lifting/carrying assorted packages and/or equipment (such as flashlights, radios, guns, ammunition, watchman's clocks, keys, etc.) that may weigh up to fifteen (15) pounds total weight for extended periods; and up to fifty (50) pounds for brief periods (such as accepting delivery of packages or moving road barricades). They may also lift covers/hatches, stoop, kneel, and crouch while checking equipment and areas, filing documents, operating panels/computers, including discerning between colored (especially red/green) lights and displays. Perform other duties that could be classified as "light" work. If armed, they must possess sufficient hand -eye coordination and training to safely handle, operate, shoot, maintain, and qualify with an assigned weapon, plus various associated equipment such as handcuffs, nightsticks, and/or pepper spray. They may also be required to operate typewriters and/or computers in performance of administrative duties, and maintain hand-written logs and reports. Operate and/or monitor equipment controls connected with security/safety equipment and functions. Escort and assist client employees and visitors in restricted or hazardous areas. Operate safety equipment when needed, such as fire extinguishers. Drive company owned vehicles when required. Monitor, lock, and unlock doors, elevators, gates, etc. as needed. All outdoor activities may take place in any weather conditions at any time. MANAGEMENT The management of C&D Security is dedicated to maintaining the highest standards of professionalism with the company and its employees. With our management's commitment to professionalism, quality performance, and integrity that is coupled with daily involvement and attention to detail, both our clients and employees benefit. This commitment to service is well grounded with over 45 years of experience in industrial security, law enforcement, military security, and executive protection. Additionally, a continuing emphasis on responsiveness, quality performance, and sound business practices has made C&D Security's management team leaders of the security industry. Examples of the practices of our management team that have enhanced our performance include: • Same day response to client inquiries. • Regular facility inspections and conferences with our clients or their designated representatives, monthly or more frequently if requested or required, depending upon our client's desires and the size of the involvement needed. • Providing assistance to our clients via reviewing and upgrading their security programs through written audits and recommendations when needed. • Developing new programs for client facilities while interfacing with other security providers, such as law enforcement agencies, electronic alarm systems, insurance companies and others. This combination of integrity, experience, and a genuine concern for our clients and employees has made C&D Security so successful while giving our management a reputation for being professionals that can be counted upon. If you would like to meet any or all of our management team, they are available to answer questions or meet with you to discuss your needs. We know the importance of building the mutual trust essential to building a long term business partnership between service companies and their clients. November 24, 2006 Page Two Fort Collins Security Services for Parking Structures All operations for Fort Collins will be supported out of our Aurora branch office located at 2323 S. Troy St. with follow-on support as needed from our regional and corporate offices located at 306 N. Delaware Drive in Colorado Springs. C&D Security understands the needs and requirements in regards to controlling costs, while providing a safe and secure working and business environment. Knowing that, we make all attempts to remain within the budget constraints of our business partners, while maintaining a professional quality security presence with competitive employee wages, which also allows us limit employee turn -over, helping to instill continuity and build team cohesion at all sites serviced by C&D. As a caution, please be aware of competitors who may offer a less expensive product, without the ability to offer and match our quality of service, wage levels, and employee benefits that help ensure officer stability, plus our direct supervision support, management response, quality sassurance, and patrol response services that represent a considerable return in service value for your security budget. The management team of C&D Security continues to strive to improve the safety and security of both the employees and the customers of our business partners by fulfilling the statements of our motto; "Quality, Pride, & Integrity". We would welcome the opportunity to present our qualifications through a more detailed personal interview should you deem that desirable for you. If you would like to visit either our Aurora or Colorado Springs offices please let me know so we can schedule a meeting at your earliest convenience. If you have any questions or inquiries that you may encounter in evaluating our services please do not hesitate to contact us with at (303) 338-8816 (Aurora), (719) 597-0750 (Colorado Springs), or email us at iim@canddsecurity.com or jerod(&canddsecurity.com You may also inquire more about the services provided by C&D Security at our web site located at www.canddsecurity.com. We look forward to building a lasting business partnership with Fort Collins. Sincerely, ames asp Regional Operations Manager C&D Security 306 N. Delaware Dr. • Colorado Springs • CO 80909 (800) 294.3804 • (719) 597.0750 • fax (719) 597.0759 • www.CandDsecurity.com CORPORATESTRUCTURE SECURITY KEY PERSONNEL — PRESIDENT -Contact No. 719.597.0750 EXPERIENCE EDUCATION INTERESTS REFERENCES PETER DERRINGTON 1991—Present C&D Security Colorado Springs, CO President . Complete profit and loss responsibilities. . Financial and administrative management. . Hold TOP SECRET clearance as Key Personnel 1993-1997 Intracorp Regional Director . Product development and delivery containment. . Complete profit and loss responsibilities. . Budgeting for $16 million per year. 1984-1991 Intracorp Area Director • Product development and delivery containment. • Complete profit and loss responsibilities. . Budgeting for $16 million per year. Norcross, GA for health care cost Norcross, GA for health care cost 1972-1976 University of Tennessee Knoxville, TN . Master of Science Degree. . Bachelor of Science in Education Degree. Child safety, jogging, golfing, fishing. Available upon Request M SECURITY KEY PERSONNEL — EXECUTIVE VICE PRESIDENT -Contact No. 719.597.0750 EXPERIENCE EDUCATION INTERESTS TROY L. THAMES 1989—PRESENT C&D Security Colorado Springs, CO Executive Vice President/Secretary-Treasurer ■ Expanded to multi -state organization. r Computerized entire organization. ■ Expanded Government contracts. ■ Hold TOP SECRET clearance as Key Personnel 1986-1989 All Safe (Allied) Security, Inc. ■ Manager: Phoenix, AZ 1987-1989 ■ Branch Manager: San Antonio, TX 1986-1987 ■ Manager Trainee: Houston, TX 1986 1972-1986 U. S. Army Captain • Stationed at West Point, NY: Benning, GA; Ft. Carson, CO; Stuttgart, West Germany; Bamberg, West Germany; and Ft. Benjamin Harrison, IN. • Held SECRET clearance for duration of service. Honorable Discharge in 1986. 1974-1986 ■ Bachelor of Science, US Military Academy, West Point, New York ■ Northern Warfare & Arctic Survival Course, Ft. Greely, Alaska ■ Infantry Officer's Basic Course, Ft. Bering, Georgia ■ Mortar & Anti -Tank Platoon Leader's Course. Ft. Bering Georgia • Airborne School, Ft. Bering, Georgia • Company Commander's Course, Ft. Carson, Colorado . Infantry Officer's Advanced Course, Ft. Bering, Georgia ■ Nuclear, Chemical and Biological Defense Course, Ft. McClellan, Alabama ■ Staff & Faculty's Instructor Course, Ft. Benjamin Harrison, Indiana ■ Xerox Professional Selling Skills III Course, Houston, Texas Hunting, fishing, horse -back riding, raising miniature horses, American Society of Industrial Security, National Classification Management Society. REFERENCES Available upon Request SECURITY KEY PERSONNEL — REGIONAL OPERATIONS MANAGER -Contact No. 719.597.0750 EXPERIENCE EDUCATION 11.10I31M fffKl .yu at Oki 2004—PRESENT C&D Security Colorado Springs, CO Regional Operations Manager ■ Manages Operations of over 83 locations throughout Colorado. ■ Maintains Quality Control/Assurance for all Operations in area. • Responsible for the supervision and welfare of over 280 personnel. 2002-2004 C&D Security Schriever AFB, CO Site SupervisorlContract Manager . Selected, trained and organized a security workforce of 34 personnel over three shifts . Established and implemented operational and fallback security measures and procedures. • Developed and managed policies and procedures outlining the objectives, goals, and operational priorities for a 24-hour antiterrorism and force protection security program. 2000-2002 Department of Defense Police Officer Key West, FL Lead Police Officer/Shift SupervisorlField Training Offcer/Lead Investigator 1987-2000 United States Army Various Locations Logistics Manager/Supply Technician ■ 57 SH towards AA in Business Management, North Central Institute, Clarksville, TN. ■ Computer Introduction, Pikes Peak Community College, Colorado Springs, CO. QUALIFICATIONS INTERESTS REFERENCES ■ Possesses valid Department of Defense SECRET security clearance. ■ Excels in team leadership, training, personnel management and multi -tasks organization. • Possesses strong inter -personal and communication skills and extensive multi -cultural background. • Highly resourceful, dependable and reliable, strives under stressful situations. Music, Reading, Sports, Cooking Available upon Request SECURITY KEY PERSONNEL — DENVER BRANCH MANAGER -Contact No. 303.338.8816 EXPERIENCE EDUCATION JEROD WEBSTER 2006—PRESENT C&D Security Denver, CO Denver Branch Manager ■ Manages Operations of over 16 locations throughout northern Colorado. ■ Maintains Quality Control/Assurance for all Operations in area. ■ Responsible for the supervision and welfare of over 90 personnel. 2004-2006 C&D Security Schriever AFB, CO Site Supervisor/Contract Manager • Selected, trained and organized a security workforce of 34 personnel over three shifts • Established and implemented operational and fallback security measures and procedures. ■ Developed and managed policies and procedures outlining the objectives, goals, and operational priorities for a 24-hour antiterrorism and force protection security program. 2001-2004 United States Army Various Locations Ammunition Specialists/Supply Technician ■ 1998 North High School, Phoenix, AZ. ■ 2005-2006 Defense Security Service Academy -Independent studies. UALIFICATIONS INTERESTS REFERENCES • Possesses valid Department of Defense SECRET security clearance. ■ Excels in team leadership, training, personnel management and multi -tasks organization. ■ Possesses strong inter -personal and communication skills and extensive multi -cultural background. • Highly resourceful, dependable and reliable, strives under stressful situations. Family, Hunting, Fishing, Music Available upon Request QUALITY ASSURANCE C&D Security has an ongoing concern with providing quality performance and has taken positive steps to ensure a formal Quality Assurance Program is organized, agreed upon, and in place for each client. By mutually setting acceptable performance standards with the client, C&D Security managers and supervisors can tailor the Quality Assurance Program to each site. The Quality Assurance Program implemented by C&D ensures the highest possible quality performance, and ultimately, client satisfaction. As the Quality Assurance Program is addressed for each site, the following items are normally considered and incorporated: 1. Daily/on-going Quality Assurance Checks: These will be conducted by the Site Supervisor. 2. Written Evaluation Schedule: Each assigned security officer will participate, usually on a monthly or quarterly basis, in a written evaluation. These evaluations are normally administered by the Site Supervisor and reviewed by the Regional Operations Manager or Quality Assurance Inspector. 3. Regular Meetings: These meetings are between the Quality Assurance Inspector and the Client representative. Typical meeting schedules include weekly for the Site Supervisor, monthly or quarterly meetings for the QA Inspector. The objectives of these meetings are to identify existing or potential deficiencies and to maintain open communications between the client and C&D Security. 4. Random Quality Assurance Checks: These will be conducted by either a member of the Patrol Division or the Operations Manager and will be both unannounced and announced. These inspections are designed with the client's knowledge and approval, usually once or twice a month. Findings and conclusions are provided to the client in writing, along with any necessary corrective actions. 5. Additional Training: Any necessary specialized or refresher training is established on a predetermined and mutually acceptable basis. Training records are kept and the results are shared with the client as requested. SECURITY PERFORMANCE GUARANTEE C&D Security takes great pride in our performance and our reputation depends on it. It is for this reason that we offer a Performance Guarantee to each client. We are confident of our capabilities and of our ability to correct problem situations that may arise. Our primary goal is to provide the highest possible quality service that is expected by our clients. Our primary focus is our commitment to building a long-term professional business partnership. We make a commitment to our clients, to our employees, and to our profession. We also make a commitment to fulfilling the statements of our motto; Quality, Pride, and Integrity. We would like to extend this guarantee to you. C&D Security's Performance Guarantee also means the following: • If a security officer's performance fails to meet the specifications of your facility, causing a problem, C&D Security will take the identified problem and define the cause of it. • Corrective actions will be taken immediately after the cause is identified. Within forty- eight (48) hours, the client will receive a written follow-up report detailing the incident, the corrective action taken, and the preventive action to be implemented to prevent a reoccurrence. • If the problem does reoccur, upon notification of C&D Security, the client will not be billed for that shift. • C&D Security will also create a comprehensive testing procedure designed specifically for each client. Establishing an ongoing evaluation process used to keep each assigned security officer's skills and knowledge current with the security requirements of the client. Formal testing and evaluations will be conducted during the initial training stage and will continue on a quarterly basis. Those failing to meet minimum levels of proficiency will be retrained for work at the specific site or with continued failure, be reassigned to a site of lesser capacity. • All security officer's performances will be assessed by C&D Security supervisors on a random basis. During these checks, the supervisor will sign on the security officer's log, noting any observations. These checks are in addition to the sites visits performed by the Site Supervisor, Regional Operations Manager, and the Patrol Division. Our primary focus is our commitment to building a long-term professional working relationship. We make a commitment to our clients, to our employees, and to our profession. We also make a commitment to providing service with quality, pride, and integrity. We would like to extend our service to you and we guarantee it. BID PROPOSAL BID #6011 SECURITY SERVICES FOR PARKING STRUCTURES BID OPENING: NOVEMBER 30, 2006, 3:OOp.m., (our clock) WE HEREBY ENTER OUR BID FOR THE CITY OF FORT COLLINS' REQUIREMENTS FOR SECURITY SERVICES FOR PARKING STRUCTURES PER THE BID INVITATION AND ANY REFERENCED SPECIFICATIONS: The City of Fort Collins Parking Services Department is requesting bids for Security Guard Services in two parking structures located in downtown Fort Collins. Agreement will be effective January 1, 2007. The Old Town Parking Structure located at 102 Remington St. and the Civic Center Parking Structure at 120 North Mason St. A pre -bid meeting to review the structures will be held on November 17, 2006 at 10:00 am at 215 N Mason room 1 B. Awarded contractor must sign the attached Service Agreement and provide insurance per Exhibit "B". This is a one year contract and may be renewed up to four more years. Any technical questions regarding the Parking Structures should be directed to Dave M Johnson, Parking Services Supervisor, (970) 416-2615. E-mail address: dmiohnson(ccDfcaov.com. Purchasing questions should be directed to John Stephen, CPPB, Senior Buyer, (970) 221-6775. E- mail address: istephenb-fcoov.com. Bid Schedule Please submit a separate cost for security services for each facility, Old Town Parking Structure and Civic Center Parking Structure respectfully. Award is based on Grand Total. Our company will supply security per specifications for: Old Town Parking Structure $�?4 95 9- y0 Imonth x 12 = Year Total Civic Center Parking Structure $ 77`• 60 Imonth x 12 = Year Total $ a Grand year total for both $ /2' Firm Name CW- Q SfGo)e&X Zi ;' s?P,BisFy (Are you a corporation, DBA, Partnership, LLC, PC) Signature Title 1 1 A E Address 26M 46,EL,4t✓AAf J(2 G/IGD�AD G Sf eir//�� 6,4 . gFlJ9D 9 Phone/Fax 7/y 5y7 G 7S0 �7/9 S�7 Q7S9 E-Mail Address Z'67 SECURITY PRICING SCHEDULE GUIDLINE WORKSHEET INVOICING Net fifteen (15) days, semi-monthly invoicing. It is understood that various businesses operate on various billing cycles, if the stated billing/invoice cycle is not compatible with your business please let us know so we can work out a comparable billing/invoicing schedule. WAGES & RATES C&D Security makes all possible efforts to ensure that our service and rates meet the needs of our clients. We understand the need to control costs balanced with the need to spend the required money to acquire quality professional security service. We feel that the attached wage scale meets both the needs of Fort Collins. as well as C&D Security. At the same time all assigned security officers will have local field supervision, and management support that our competitors cannot match. SITE SUPERVISOR 1 $11.50 PER HOUR 1 $15.50 PER HOUR SECURITY OFFICER 1 $11.00 PER HOUR 1 $15.90 PER HOUR MARKED PATROL VEHICLE I FLAT MONTHLY RATE 1 $1155.00 PER MONTH ** The rate for the marked patrol vehicle includes the purchase, mileage, fuel, maintenance, insurance, light bar, and decals. OVERTIME RATES Overtime rates are billed at time and one-half per hour and are applicable for any short notice (less than seventy-two (72) hours) additional service requested by Fort Collins or if Fort Collins requests a specific officer to work additional hours and that request places that officer into an overtime status for that week. All other overtime will be the responsibility of C&D Security and therefore will not be billed against Fort Collins. HOLIDAY PAY Holiday rates are billed at time and one-half per hour and are only billed for hours worked on any of the below listed holidays. C&D Security recognizes the following holidays: New Years Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day SECURITY INSURANCE On the following page is a sample insurance certificate that details C&D Security's current standard insurance coverage in General Liability Coverage, Automobile Coverage, and Workers' Compensation and Employers' Liability Coverage. As you can see, the coverage is current in all policies. General Liability is $1 Million per occurrence, with an aggregate of $2 Million. We also exceed the industry norm in Workers Compensation by carrying $1 Million per category instead of the usual statutory minimums. And finally you can see we also carry $1 Million for the Automobile coverage. Upon contract award each client is issued a certificate specifically for their account that lists them as the certificate holder and also as additional insured. We can obtain higher limits through umbrella policies, or specialized stipulations, such as Waivers of Subrogation. However these almost always entail additional premium costs, and may require an adjustment in our quoted rates. If more specialized coverage is desired, or more specific information required concerning this normal coverage, please do not hesitate to contact us. Although it does not appear necessary in this particular instance, we also can obtain bonding coverage including surety, fidelity, performance, and other bonds normal for the security industry. Please do not hesitate to inquire if this is a need for your security coverage. SECURITY EXECUTIVE SUMMARY C&D Security is currently responsible for the largest volume of professional contract security throughout Colorado, and we continue to expand nationally. We have reached this size by never losing sight of the fact that we are in a business of providing quality professional service to our business partners. To remain successful, and never lose sight of our vision, every employee of C&D Security maintains a customer -first mentality. With security service our primary product, everyone from the President to the newest security officer is personally accountable to maintain the highest possible level of Quality, Pride, and Integrity. Our business, and our reputation, depends upon it. We have developed a successful multi -tiered supervisory and management structure, and have integrated it into a formal Quality Assurance Program geared towards maintaining open communication and immediate responsiveness to the needs and concerns of our business partners. Our success is evidenced by the lengths of time we have retained many blue chip corporations and government agencies as clients. As Colorado has evolved into the high technology arena and the need for professional security has become more specialized, C&D has begun focusing the majority of its efforts into the government environments and high-tech manufacturing sectors. We are now using this solid experience and client base to expand our business to match the national concern. As we continue to grow, we never lose sight of our current business partners and their continuing security needs. We continually stress progressive thinking and continuing education, by maintaining certification as instructors in college security courses and activities in security specific organizations and associations. Our management team remains current and on the leading edge of the security profession. Our entire business is based upon long-term commitment: Commitment to our business partners and to our employees; Commitment to our profession and to our community; Commitment to Quality, Pride, and Integrity with our service. The result of this ongoing focus on our commitment is a successful business partnership where everyone benefits. I would like to extend that commitment to you, your employees, and your customers. Thanks again for considering C&D Security for your security needs /- �"'` XA4 Peter R. Derrington, President ACORD CERTIFICATE OF LIABILITY INSURANCE OP ID Md DATE(MMIDDIYYYY) C&DSE-1 1 09 06 06 PRODUCER THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION The Mechanic Group, Inc. ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE One Blue Hill Plaza, Suite 530 HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR P.O. Box 1646 ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. Pearl River NY 10965 Phone: 845-735-0700 Fax: 845-735-8383 INSURERS AFFORDING COVERAGE NAIC # INSURED INSURER A: Tudor Insurance Company 37982 C & D Enterprises Inc. INSURER B: Travelers Indemnity Company 22667 dba C & D Security Management CORPORATE HEADQUARTERS: INSURER C: 306 Delaware Drive Colorado Springs CO 80909-6615 INSURER D. INSURER E' CAVGRAnIMQ THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWTHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT IMTH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. AGGREGATE LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. LTR NSR TYPE OF INSURANCE POLICY NUMBER DATE MWDD E IRA ON POLICY DATE MMIDD LIMITS A GENERAL LIABILITY X COMMERCIAL GENERAL LIABILITY CLAIMS MADE i] OCCUR IX ERRORS & OMISSION PGL750178 07/01/06 07/01/07 EACH OCCURRENCE $ 1 , 000 , 000 PREMISES (Ea cccurence) $100,000 MED EXP (Any aria Person) $ 1 , 000 PERSONAL 8 ADV INJURY $ 1 , 000 , 000 GENERAL AGGREGATE $5,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: X POLICY PRO LOG JECT PRODUCTS - COMP/OP AGG $ INCLUDED B AUTOMOBILE LIABILITY ANY AUTO ALL OWNED AUTOS SCHEDULED AUTOS HIRED AUTOS NON-OWNEDAUTOS Comp $500 BA9462W196 07/01/06 07/01/07 COMBINED SINGLE LIMIT IEa accident) $ 1 000 000 BODILY INJURY (Per person) $ X X BODILY INJURY (Per accident) $ X X X PROPERTY DAMAGE (Per accident) $ Coll $1,000 GARAGE LIABILITY ANY AUTO I AUTO ONLY - EA ACCIDENT $ OTHER THAN EA ACC AUTO ONLY. AGG $ $ - EXCESSIUMBRELLA LIABILITY OCCUR CLAIMS MADE DEDUCTIBLE RETENTION $ EACH OCCURRENCE $ AGGREGATE $ $ $ B WORKERS COMPENSATION AND EMPLOYERS' LIABILITY ANY PROPRIETOR/PARTNER/EXECUTIVE OFFICERIMEMBER EXCLUDED? Ifyes, describe under SPECIAL PROVISIONS below C44523541 07/01/06 07/01/07 X TORYLIMITS ER E.L. EACH ACCIDENT s$1,000,000 E.L. DISEASE - EA EMPLOYEE $ $1 , 000, 000 E.L. DISEASE - POLICY LIMIT $ $1 , 000 , 000 OTHER DESCRIPTION OF OPERATIONS / LOCATIONS I VEHICLES I EXCLUSIONS ADDED BY ENDORSEMENT I SPECIAL PROVISIONS THIS IS FOR INFORMATIONAL PURPOSES ONLY. UPON AWARD OF CONTRACT, A PERSONAL CERTIFICATE CAN BE PROCESSED IN YOUR FIRM'S NAME. vcnrrrrVl�lc nVLV cn YI�nYCLLM r%Wn C&DENT SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, THE ISSUING INSURER WILL ENDEAVOR TO MAIL 10 DAYS WRITTEN C & D ENTERPRISES INC. DBA/ NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO DO SO SHALL C & D SECURITY IMPOSE NO OBLIGATION OR LIABILITY OF ANY KIND UPON THE INSURER, ITS AGENTS OR 306 DELAWARE DRIVE COLORADO SPRINGS CO 80909 REPRESENTATIVES. ACORD 25 (20011081 IMPORTANT If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). DISCLAIMER The Certificate of Insurance on the reverse side of this form does not constitute a contract between the issuing insurer(s), authorized representative or producer, and the certificate holder, nor does it affirmatively or negatively amend, extend or alter the coverage afforded by the policies listed thereon. ACORD 25 U 9 9:I`►1IT►:�1 COMPANY EXPERIENCE AND DEMONSTRATED CAPABILITY FACT SHEET A. Name of Contracting Agency or Customer: Aeroflex, UTMC Microelectronic Systems 4350 Centennial Blvd, Colorado Springs, CO 80907 B. Brief Description of Service Provided: Lock & unlock of facility. Verify, issue, and collect individual badges & parking passes. Conduct periodic patrols/checks of the facility. Process all deliveries. Record & report violations, incidents, and daily activities. C. Period of Performance: July 17, 2002 to Present D. Primary Points of Contact: Sue Crane -Jennings 719-594-8151 E. Unique Aspects: Ensuring only authorized personnel are granted access to specific areas. F. Unique Contract Issues: Aeroflex requires a security clearance on all assigned personnel. G. Key Personnel from your Organization (Attach Resumes): Please see resumes in the management section of this proposal. H. Circumstances Surrounding Termination of the Contract and the Closing Relationship with the Customer: Not Applicable APPENDIX A COMPANY EXPERIENCE AND DEMONSTRATED CAPABILITY FACT SHEET A. Name of Contracting Agency or Customer: Western Forge Corporation 4607 Forge Road Colorado Springs, CO 80907 B. Brief Description of Service Provided: Track all employees, visitors, and deliveries. Conduct checks of the facility Record and report all deliveries, incidents, and activities. C. Period of Performance: July 1, 2002 to Present D. Primary Points of Contact: Tim Robbins 719-598-5070 X-2339 Earl Spriggs 719-598-5070 X-2245 E. Unique Aspects: Twenty-four hour security of two facilities. F. Unique Contract Issues: Currently setting up security (cameras, badge reader, barriers, etc) for new facility due to relocation of east coast division. G. Key Personnel from your Organization (Attach Resumes): Please see resumes in the management section of this proposal. H. Circumstances Surrounding Termination of the Contract and the Closing Relationship with the Customer: Not Applicable APPENDIX A COMPANY EXPERIENCE AND DEMONSTRATED CAPABILITY FACT SHEET A. Name of Contracting Agency or Customer: Weld County Courthouse 1950 "O" Street Greeley, CO 80631 B. Brief Description of Service Provided: Screen all personnel utilizing the x-ray machines and hand held wand, entering the courthouse or associated buildings. C. Period of Performance: June 16, 2004 to Present D. Primary Points of Contact: Commander David Tuttle 970-356-4015 X-4924 or 970-381-0615 E. Unique Aspects: Gang murder trails. F. Unique Contract Issues: Processing in access of 250 personnel per day. G. Key Personnel from your Organization (Attach Resumes): Please see resumes in the management section of this proposal. H. Circumstances Surrounding Termination of the Contract and the Closing Relationship with the Customer: Not Applicable SECURITY HISTORY C&D Security was originally founded in Colorado Springs in 1959. Our Corporate and Regional office is located in a 6,100 square foot building at 306 N. Delaware Drive, in Colorado Springs, Colorado. From this location, we are able to support administration and operations throughout the country. C&D also has branch offices in the Denver/Aurora metro area, and Philadelphia, Pennsylvania; as well as Major Site offices located in New Carrollton, Maryland; White Sands and Santa Fe, New Mexico, and Ogden, Utah. We were also recently awarded the Homeland Security contracts for all federal facilities in Massachusetts, Connecticut, and Rhode Island beginning in February of 2007, with further expansion plans for a controlled growth in the near future. We would like to extend an invitation to visit any of our facilities in person and meet the people who continue to make C&D Security the most successful security company in Colorado. Over the past forty-five years, as the requirements and demands for contracted security have become more diversified and modernized, C&D Security has focused its efforts in the same direction. With the development of a high technology orientation in Colorado's workplace during the 1970's, C&D Security began to focus upon this market as the area in which to excel. Additionally when the Federal facility cage code was obtained in 1978, allowing C&D Security to field officers with SECRET DOD Security Clearances, we soon became Southern Colorado's largest and most experienced security contractor in the demanding and difficult arena of classified DOD and Prime Contractor security work. Nineteen years later this role expanded, and in 1997 we became cleared to operate and supply officers at the TOP SECRET levels. In the early 1990's, the top management of C&D Security decided that if it continued to confine its operations to the Colorado Springs area, that growth would continue to be slow and restricted in scope. Therefore following a conscious business decision to expand beyond a local operation, we began looking for business opportunities beyond Colorado Springs, while maintaining our ongoing insistence upon "Quality, Pride, and Integrity" in our service regardless of the location, C&D Security is now in the process of realizing a controlled growth into national operations, while maintaining our special expertise in high technology and government environments. You may also visit our web site at www.canddsecurity.com to get more details on the company or on specific areas of concern that you may have. I DISTRIBUTION OF SERVICES ❑ 20% 12% t 6% ■ Health/Financial ■ Other OHigh-Tech Mfg. ■ Government This graph illustrates the diversity of our business. We are accustomed to working in a variety of environments. It is through our diverse experience that we have developed a unique knowledge in the field of Security. In the reference section of this proposal are listed many of the clients that are illustrated by this portrayal. If you desire more information, please do not hesitate to ask. WM SECURITY BRANCH AND CORPORATE OFFICE SUPPORT C&D Security provides the following support to all of our business partners upon awarding of contract: 1. Hiring of all security officers and (when applicable) the site supervisor. 2. Provide all assigned security officers with a walk through of the site consisting of all required training to support initial operations. 3. Provide subsequent hiring and training of security officers if or when the need arises. 4. Provide all personnel with specialized training. 5. Provide all uniforms, vehicles, and additional equipment as designated by the client. 6. Coordinate and provide all necessary certificates and proof of coverage for General Liability, Workers' Compensation, and Automobile Insurance as designated in the Request for Proposal (RFP). 7. Provide proof of the appropriate company and security officer licenses and permits; including municipal, county, state, and federal as required. 8. Record and pay all necessary and required taxes, fees, license fees, etc. to the proper governmental agencies. Examples include business licenses, FICA, FUTA, SUTA, etc. 9. Provide and pay the security officers/employees all the wages and benefits as designated by the RFP and the appropriate Federal Wage Determination. 10. Provide monthly invoices with the proper and necessary back-up documentation and records to support each invoice. 11. Provide any consulting/advice as needed to the client or their designated representative. 12. Provide management inspections, quality assurance checks, and assistance as needed from the corporate office. Initially, during account set-up, it is anticipated that there will be a great deal of management presence to ensure that the requirements and policies of both the client and C&D Security are being met. 13. Provide immediate management response to problems, inquiries, and requests for assistance from the corporate office. ADVANTAGES OF CONTRACT SECURITY VERSUS PROPRIETARY SECURITY COST: More and more organizations, companies, and agencies are switching to contract security officers and most often the overriding factor is cost. A manager can set the requirements of the positions necessary and it becomes the contractor's task to meet those requirements. Normal considerations connected with being an employer are now the security agency's concern. The usual costs of carrying the officer as an employee are reduced to the rate charged by the contractor. Many of these costs are not outwardly obvious. Besides taxes and wages there are many lesser known expense factors that include the following: 1. Recruiting and hiring expenses. 2. Training of new personnel. 3. Uniforms and/or personal equipment. 4. Benefits packages: Health, life, dental insurance plans, vacations, retirement plans and many others. 5. Workmen's Compensation Insurance, unemployment expenses, payroll taxes liability insurance. 6. Sick days or compensation expenses (contract officers get sick too, but the responsibility to plan for and provide replacement(s) is placed solely on the security contractor). DAILY MANAGEMENT PROBLEMS: Managing people who work for you is an ongoing task that requires a great amount of time on a daily basis. Managers who are responsible for security at their facility have found that the use of contractor security services greatly increases their time for use in other areas. When contract services are used areas such as training, payroll, taxes, discipline, counseling, recruitment, equipment and uniform procurement become the responsibility of the contractor. The client sets the standards and the contracting company carries out the desired services, to include the daily management involved. OBJECTIVITY: The simple fact that a security officer is not an employee of your company or organization helps a great deal in maintaining a degree of objectivity. Where security is an issue familiarity is not in the best interests of a company or organization. A security officer's prime concern is to make sure rules involving safety and security are not violated. The fact that you do not employ your security force also becomes crucial when labor disturbances arise. Not only is the security officer not involved with negotiations or problems, the contractor can provide additional manpower if it becomes needed.