HomeMy WebLinkAboutREGENCY LAKEVIEW - PDP & APU - PDP120013 - CORRESPONDENCE - CORRESPONDENCE-HEARING (22)Nighttime Personnel — Management and Couriers
Nighttime Service Area Managers
Background checked
I.D. badge worn while on property
;- Professional, courteous, and consistent
Uniform reflective vests
Vinyl collection bags; this prevents stains in breezeways due to
any leaking bag in a container
Onsite Management Staff Education and Training
;o Orientation breakfast before service starts
Reference binder provided to each property
Weekly visits to educate new staff
VALET WASTE KEY BENEFITS
Value Added Amenity
MARKET ADVANTAGE LEASING
Nearly 100% of residents take advantage of valet trash service (unlike most
other amenities that might only have 10-20% penetration)
Voted #1 Resident Service year after year
Increase Occupancy by 2% or more (estimated based on customer feedback)
:- Improve Resident Retention
Reduce Maintenance Expense
DUMPSTERS/COMPACTOR AREAS CLEANED NIGHTLY
Save an estimated 2 labor hours/day
v Improve Productivity - Maintenance personnel can.focus on ivork orders
in the morning instead ojtrasltl
Phase In Program — Over 12 months
NO BUDGETING NEEDED
100% of the residents are serviced from the start
Only billed for the average # of new and renewed leases over 151 12 mths
Residents can use the service for FREE until lease renewal
Ancillary Income
`r Recover via Third Party/In-house Utility Billing/add as Amenity Fee
collect with rent
Add "Trash Removal" as a line item to the resident's as an Amenity Fee
Y National Average Resident Valet Trash Recovery is $30unitlmonth
National Average Income is approximately $168/unit/year-- (based on
customer feedback - S30/unit/month recovery)
7hankyou %r mur interrst
If'e look (onward to working with,mu and taur staff
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Waste and Recycling Resources
for Multifamily Communities
BENEFITS OUTLINE
Valet Waste History
Servicing the multi -family industry for over 15 years
➢ Member of NMI1C, NAA and the local apartment associations
i Consistently Voted #1 amenity by residents
Research and Development
We surveyed Multi -family professionals to develop the most advantageous system
available for apartment owners, managers, and residents alike.
VALET SERVICE
Nighttime Collection
Benefits
Nothing out during leasing hours
Crime deterrent, additional personnel on property
Natural tendency of residents is to set trash out at night
;- Items are collected shortly after they are set out
Collection Nights and Times
5 NIGHTS PER WEEK PICK UP — Sunday thru Thursday
Residents set containers out between 6pm and 8pm
Collection starts promptly at 8pm; usually finished a few hours
thereafter
3 Containers --13 gallon (Carden), 25 gallon (attached garages), and Haste
Station: (space permitting)
Benefits
Prevents leakage onto breezeways
Uniform look
Aesthetically enhance the appearance of the community -- Waste
Station
Ergonomically designed to fit in any apartment
Protessionally hot stamped with Valet Waste's logo and phone
number-- 13 gallon
Maintenance
r Routine monitoring including: container cleaning, removal, and
reports to management
Daylime Personnel - Management
Dedicated District Managers (DM) for the onsite community staff
Background checked
'r Professional, courteous, and consistent