HomeMy WebLinkAbout031 - 03/07/2006 - ESTABLISHING CITY OF FORT COLLINS TELECOMMUNICATION CUSTOMER SERVICE STANDARDS - CABLE TELEVISION ORDINANCE NO. 031, 2006
OF THE COUNCIL OF THE CITY OF FORT COLLINS
ESTABLISHING CITY OF FORT COLLINS
TELECOMMUNICATION CUSTOMER SERVICE STANDARDS - CABLE TELEVISION
WHEREAS,the City has recently completed negotiations for granting a franchise to a cable
television operator and has adopted on first reading an ordinance approving a new cable franchise
agreement; and
WHEREAS,in order to ensure the provision ofquality customer service under such franchise
agreement as well as other potential franchises,the City wishes to adopt customer service standards,
as permitted by law; and
WHEREAS, the recent franchise community needs assessment and the City's experience
under its existing cable franchise agreement have disclosed a need for a comprehensive set of
customer service standards that would address such matters as the period of time within which cable
service must be installed, the handling of customer complaints, and the availability of customer
service representatives; and
WHEREAS, on February 13, 2006, the City's Telecommunication Board reviewed the
proposed Fort Collins Telecommunications Customer Service Standards - Cable Television and
recommended their adoption; and
WHEREAS,the Council has determined that the adoption of the standards proposed by City
staff will aid in the handling of any citizen complaints regarding the provision of cable television
services in the City.
NOW, THEREFORE, BE IT ORDAINED BY THE COUNCIL OF THE CITY OF FORT
COLLINS as follows:
Section 1. That the City Council hereby adopts the Telecommunication Customer
Services Standards - Cable Television, dated February 7, 2006, which are made a part hereof by
reference, and which are available for inspection in the City Clerk's Office, 300 LaPorte Avenue,
City Hall West, Fort Collins, Colorado, for such use by City staff and City Council as provided in
the City Code.
Introduced, considered favorably on first reading, and ordered published this 21st day of
February, A.D. 2006, and to be presented for final passage on th 7th day of March, A.D. 2006.
May
ATTEST:
City Clerk
Passed and adopted on final reading on the 7th day of March, A.D. 2006.
Mayo
ATTEST:
City Clerk