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Home My WebLink AboutMemo - Mail Packet - 12/15/2020 - Memorandum From Caryn Champine And Drew Brooks Re: 2019 Transfort Annual Update Transfort and Parking Services 250 North Mason Street Fort Collins, CO 80524 970.221.6620 fcgov.com Planning, Development & Transportation MEMORANDUM DATE: December 9, 2020 TO: Mayor & City Council THROUGH: Darin Atteberry, City Manager Kelly DiMartino, Deputy City Manager FROM: Caryn Champine, PDT Director Drew Brooks, Transfort & Parking Services Director RE: 2019 Transfort Annual Report Please see the attached letter to Transfort partners and 2019 Annual Report. The report is available on-line at ridetransfort.com/abouttransfort/contact--overview. For additional information or questions, please contact Drew Brooks, Transfort and Parking Services Director, at dbrooks@fcgov.com or (970) 221-6386. /sek Attachment DocuSign Envelope ID: C7B2A92E-F7F2-47C5-BE88-31C16068D4E6 Transfort and Parking Services 250 North Mason Street Fort Collins, CO 80524 970.221.6620 fcgov.com Planning, Development & Transportation December 7, 2020 Dear Transfort Partner or Board Member, The City of Fort Collins Transfort & Parking Services Department is pleased to present its 2019 Year in Review report. While this report is several months delayed, the report gives an overview of Transfort’s year, including how well Transfort performed, accomplishments, and revenue/expenditure information. Highlights of 2019 include:  MAX celebrating 5 years as our bus rapid transit route.  The launch of an e-ticketing app which allows riders to purchase tickets via their mobile device.  Adoption of the Transit Master Plan which provides guidance to grow and improve service over the next 10-20 years. The report is available on-line at ridetransfort.com/abouttransfort/contact--overview. For additional information or questions, please contact Drew Brooks, Transfort and Parking Services Director, at dbrooks@fcgov.com or (970) 221-6386. Sincerely, Drew Brooks Drew Brooks Transfort & Parking Services Director City of Fort Collins DocuSign Envelope ID: C7B2A92E-F7F2-47C5-BE88-31C16068D4E6 YEAR IN REVIEW 2019DocuSign Envelope ID: C7B2A92E-F7F2-47C5-BE88-31C16068D4E6 WELCOME TO TRANSFORT'S 2019 REPORT! Dear Community, I am proud to present Transfort’s Year in Review for 2019. The City of Fort Collins’ vision is focused on operational excellence, promoting innovation, and providing mobility access and options. We take these values to heart every day, from how we approach new transportation projects to how we support our customers. This review will provide you with a look at how we fulfilled that vision in 2019. Drew Brooks, Transfort Director RIDERSHIP STATS 2018 4.4M 2019 4.5M1.3% INCREASE TRANSFORT OPERATION SNAPSHOT 108 OPERATORS491 2019 REVENUE & EXPENSES 23ROUTES 0 DAYS IMPACTED BY WEATHER MILES DRIVEN 1,648,666 53 VEHICLES2019 REVENUE City of Fort Collins .......................$9,962,764 Federal grants ..........................$9,591,963 Partnership contributions & misc. ........$3,737,119 State grants ............................$1,740,613 Fares & advertising .......................$825,348 $25,857,807 39% 37% 14% 7%3%2019 EXPENSES40% 16% 25% 6%5% 8% 127SHELTERS 142,268 Total Youth Riders 1.69 Revenue hours (amount of service) per capita .32 Preventable collisions per 100,000 miles $3.49 Net operating expense per fixed route passenger $33.62 Net operating expense per paratransit trip Personnel, professional & misc. services .$10,024,912 Capital Projects ........................$6,289,795 Property Services .......................$3,983,384 Transit Services ........................$1,941,003 Contract Payment to Govt./Other .........$1,368,159 Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,467,946 $25,075,200 DocuSign Envelope ID: C7B2A92E-F7F2-47C5-BE88-31C16068D4E6 MOST REPORTED DESTINATION: UNIVERSITY STATION AT CSU Source: MAX/HORN onboard rider survey, Sept. 2019 DON’T HAVE A DRIVER LICENSE 29% 65% USE A LONG-TERM PASS TO PAY FARES WHO RIDES MAX? 2019 HIGHLIGHTS 63% 18-35 YEARS OLD 62% EMPLOYED 34% STUDENTS 66% RIDE 5+ DAYS A WEEK BUS STOP IMPROVEMENTS Transfort was awarded a federal grant to upgrade bus stops to be compliant with the American with Disabilities Act (ADA) and to purchase bus shelters to place throughout the system. Upgrade construction began in late 2019 and will continue through 2020. With this grant approximately 60 stops will be upgraded and 10% were completed in 2019. Additionally, 50 new bus stop shelters will be placed at stops currently without amenities. E-TICKETING APP LAUNCHED Transfort launched a new mobile ticketing application called Transfort E-ticket giving riders the ability to buy tickets via their mobile device. Riders simply scan their mobile barcode tickets on the new electronic validation devices when boarding the bus. Validation devices were installed on the entire fleet. CHANGES TO ROUTES 6 AND 12 The realignment of Routes 6 and 12 allows for better on-time performance for these routes contributing to the overall efficiency of the entire system. NEW FLEET BUSES Transfort added 6 new compressed natural gas buses to the fleet with Federal and local funding. MAX TURNS 5 CELEBRATION In May 2019, we celebrated the fifth anniversary of our MAX Bus Rapid Transit Service. MAX is the most used service in the Transfort system with over 4,000 riders per day. ADOPTION OF TRANSIT MASTER PLAN The City adopted the Transit Master Plan which provides guidance to grow and improve transit service over the next 10-20 years. Focus is on expanding bus rapid transit, increasing frequencies, improving connections, expanding coverage of the transit network, and adding regional routes. FORT COLLINSTRANSITMASTER PLAN April 16, 2019 PLANNING OUR FUTURE. T O G E T H E R . DocuSign Envelope ID: C7B2A92E-F7F2-47C5-BE88-31C16068D4E6 591 TRAVEL TRAINING PARTICIPANTS TRANSFORT REPRESENTED AT 55 EVENTS EDUCATION facebook.com/ridetransfort ALL TRANSFORT ROUTES MAX, 2, 3, 8, 14 and 16 run on Sundays and holidays. CONTACT US Transfort Administration 250 N. Mason Street, Fort Collins, CO 80524 transfortinfo@fcgov.com @ridetransfort ridetransfort.com 970.221.6620 COMMUNICATION SNAPSHOT Here’s how Transfort communicated with the public in 2019: 39K WEBSITE SESSIONS PER MONTH 103 K WEB PAGE VIEWS PER MONTH 2,090 FACEBOOK & TWITTER FOLLOWERS 21K SOCIAL MEDIA VIDEO VIEWS2,368 E-NEWSLETTER SUBSCRIBERS MKG-RPT-SYS-1006 20-22757 DocuSign Envelope ID: C7B2A92E-F7F2-47C5-BE88-31C16068D4E6