HomeMy WebLinkAboutMemo - Read Before Packet - 3/23/2021 - Memorandum From Erin Shanley Re: Fort Collins Connexion Updated Powerpoint For March 23, 2021 Work Session
Fort Collins Connexion Broadband Services
215 N. Mason St.
Fort Collins, CO 80524
970.207.7870
fcconnexion.com
MEMORANDUM
DATE: March 22, 2021
TO: Mayor and Council Members
THRU: Colman Keane, Broadband Executive Director
Darin Atteberry, City Manager
FROM: Erin Shanley, Broadband Marketing Manager
RE: Fort Collins Connexion Update
______________________________________________________________________________
Attached is an updated slideshow presentation for the Fort Collins Connexion Update
Council Work Session, scheduled for March 23, 2021.
City Council Work Session
March 23, 2021
Purpose
2
1. Communications Strategy and Transparency
2. Business Planning
3. Financial Review
4. Construction Metrics and Update
5. Looking to the future
Communications Strategy & Transparency
3
Startup
Deployment
Operational
Competitive
Environment
Transparency
Communication Progression
4 Current• Revenue and Operations
Costs
• Construction Metrics:
• Miles of Fiber
• Completed Fiber Areas
• Vault and Flowerpots
• Forecasted vs. Actual:
• Fiber Pulled
• Fiber Areas Complete
• Construction Notifications
• Service Availability
• Postcards to income
qualified customers Future• Communication
Transparency Strategic
Meeting
• Take Rate / Market Share
• Available service areas
• Communication plan for
fiber areas exceeding our
9-month standard
Limitations• Deployment:
• Specific timelines
• New areas
• MDU/commercial
entry & new builds
• Marketing strategy
• Pricing strategy
• Any other matters
allowed under Colorado
law
5
Planned vs. Actual: Staffing
Planned Inputs Current Status
Standard business hours Added 24/7, 365 support coverage
Limited personnel requirements Changed staffing model – added critical positions
Staffing limited to Connexion only; no cross-
departmental resourcing
Sharing pool or integration (or both) – IT and Light
& Power, GIS (Geospatial Informational Services),
Customer Service Representatives, Billing, etc.
6
Planned vs. Actual - Construction
Planned Inputs Current Status
70,000 premises 77,700 premises
72% vacant conduit 48% vacant conduit
828 miles of fiber 938 miles of fiber
7
Planned vs. Actual – Product
Planned Inputs Current Status
Product Focus: Internet & Phone Product Focus: Added Video
Multiple internet tiers for residential Residential 1 GB "standard"
8
Finances
9
Construction
Metrics and
Update
10
Overall Schedule
Total Fiber Pulled
12
Fiber Areas Completed
13
Fiber Areas Update Through Feb 2021
14
15
Construction in Downtown Fort Collins
• Details being finalized – limited boring
• Communications with businesses and tenants underway
• Anticipate construction starting in April 2021
Our Future
16
• Complete in 2022
• Delight our customers
• Exceed market share goals
• Build on this new platform
• Smart Cities
Council Questions
17
What questions do Councilmembers have for Connexion?
Digital Access and Equity
18
1 Gig Internet + Wireless at $19.95 Per Month
Reduced Cost With No Reductions in Speed or Service
Program Development Aligned with Build Out
Leveraging City Income Qualified Programs
A Range of Established Resident Need: Seniors, Families,
Income Levels
City Programs from Recreation to Grocery Rebate
Community Partnerships
Affordable Housing: Neighbor to Neighbor and CARE
Housing
Resident Enrollment Plus Funding for Digital Learning Labs