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Home My WebLink AboutReport - Mail Packet - 10/27/2020 - Information From Darin Atteberry Re: Fort Collins Connexion Quarterly Report - Q3 2020CONNEXION QUARTERLY REPORT Q3 2020 FINANCES Connexion YTD Budget to Actual as of September ‘20 BUDGET ACTUAL BETTER / (WORSE) Operating Revenues* $3,341,568 $487,356 ($2,854,212) Operating Expense $4,667,864 $2,211,236 $2,456,628 Net Operations ($1,326,296) ($1,767,158)($397,584) Investment Income $0 $1,300,192 $1,300,192 Net Total ($1,326,296) ($466,966) $859,330 BUDGET PROJECT TO DATE REMAINING Construction Budget $109,217,775 $53,262,312 $55,955,463 *Excludes investment earnings on bond proceeds While the Connexion Budget included an aggressive launch schedule, the Connexion team intentionally chose to take a controlled release approach for launch to ensure processes and procedures were in place before full ramp up. Delays with the back-office system delivery (Open Smartflex billing solution), the historically difficult winter for Fort Collins and the COVID-19 outbreak resulted in a slower start up. • Slower start up is reflected in the lower operating revenues and operating expenses compared to budget. • Operating expenses $2.5 M less than budget. • Net effect of ($397,584) operating cash flow compared to budget excluding investment income. • Overall cashflow was $859 K positive driven primarily by investment income from unspent bond proceeds and lower operating expenses. • We are approximately 49% spent on Construction Budget which is on target. • Construction in the initial areas required a significant amount of new boring, which incurs a higher cost. As we move forward, we anticipate using more existing infrastructure resulting in a lower cost. • We are confident we can complete the build within the capital budget estimated in the business plan. Completed Bore Length 1,377,719' Completed Fiber Pull through Conduit 1,414,092' Spend to Date $53,262,312 Total Construction Budget $109,217,775 Total Bore Length 2,536,272’ Total Fiber Pull through Conduit 4,952,640’ 29% 54%49% October 22, 2020 TO: Mayor & City Council FROM: Darin Atteberry FYI /sek GENERAL UPDATE FDH Status - September 2020 357 Total The city is divided into Fiber Distribution Hubs for the building process which runs from design to construction to being available for services. Released for Sale (32) Under Construction (102) Quality Control (17) FDH in Design (228) Construction Update • 268 miles of fiber have been installed along with 3,836 vaults and over 7,400 flowerpots. • Construction includes both missile boring and directional boring. Fiber will also be pulled through existing conduit when available. • All construction work occurs in the public right of way (ROW). Our crews do their best to minimize damage to landscaping and irrigation systems. When damage does occur, please call our Help Line at 970-674-7800 to report. • Summer weather conditions continued to help increase weekly production, which will help to offset potential bad weather in the upcoming winter. • Design work continues to progress for remaining areas of the City of Fort Collins, with a continued focus on alley installations areas. • Construction and in-home/in-business installs continue with an emphasis on safety protocols during the COVID-19 pandemic. An FDH consists of approximately 225+ homes Connexion TV Everywhere With Fort Collins Connexion TV Everywhere, you can enjoy your favorite shows and movies on your favorite device no matter where you are! Connexion TV Everywhere is a FREE streaming experience included when you sign up for Connexion TV. Anticipated launch in Q4 2020. All you need is an internet connection and Connexion TV service. From movie channels and cartoons to your favorite sports networks – we’ve got you covered. • Free for Connexion TV customers • Stream a wide variety of channels based on your Connexion TV package • Fast and easy to sign up • Access from any laptop, tablet, PC or mobile device PRODUCTS AND PRICING EVEN MORE OF YOUR FAVORITE CHANNELS AVAILABLE! CONSTRUCTION 101 Winter Preparedness Beginning in November and continuing through the months of January and February, Fort Collins has a high potential for winter conditions that can affect Connexion construction work. When temperatures drop there is risk of frozen ground, which can have an impact on boring work. City and AEG crews preemptively work on getting as much conduit laid as possible during the warmer months so they can switch to pulling fiber in case of a deep freeze. Snowstorms may cause a temporary halt in work, but you will see crews back out as quickly as the snow fall stops to continue building out our fiber optic network! Beginning in November, we will discontinue resodding until spring 2021. Connexion crews and contractors do their best to be minimally invasive when installing conduit and fiber in the public right of way. But there are times when lawn restoration is needed. If your lawn or sprinkler system was disturbed, don’t worry! We will come back and get everything back to its original condition! Just call our Construction Help Line at 970-674-7800 and someone will be happy to help you. Fort Collins Connexion will continue to provide sod replacement through the month of October. Instructions for care of your new sod have changed in accordance with the temporary water restrictions that began on October 1, 2020. If you have recently had sod replacement as a result of Connexion work, it’s important to follow these simple steps to ensure your new grass grows healthy and strong: Please water your new lawn by hand for the next 10 -14 days, (subject to weather). The area should be moist to a depth of ½” to 1” but do not let puddles form. Keep foot traffic to a minimum until the first mowing. Wait at least 14 days or until the new grass is at least 3” tall before mowing. Starting November 1st, we will add any homeowners requiring sprinkler repair and/or lawn restoration services to our Spring Check List. AEG will reach out to residents on the list beginning in March or April 2021 to schedule restoration. To be added to the list, please call our Construction Help Line at 970-674-7800. INSTALLATION Pre-Installation A few days prior to your scheduled in-home installation, our crews will come to your property to pull fiber from the street to the side of your home. This process is minimally invasive, and we strive to return your landscape to its original state. There is no need for you to be home during this process, but if you have any concerns regarding the work to be done, just let us know. Our installers’ vehicles will be clearly marked as a Connexion Approved Contractor. Typically, the pre-installation process takes less than two hours to complete. To bring the fiber from the street to your home, installers will run the fiber from a small vault called a “flowerpot” to the side of your house. A flowerpot typically serves two houses. From the flowerpot, the fiber cable is buried 10-12” underground to ensure it is out of the way of sprinklers and other utilities. Installers will work to ensure the least disruption to your property as possible. Rest assured, your lawn will be returned to its original state once the work has been completed. Once the fiber cable reaches the side of your house, it is connected to a small box called a NID or Network Interface Device. This box typically will be in the same vicinity as your electrical meter on the side of your home. After the main construction has been completed and your landscape has been returned to normal, a separate technician will splice the fiber to the main network. Splicing occurs at the side of the home in the NID as well as in the neighborhood vault. You are now ready for your in-home installation and one step closer to highspeed, reliable gigabit service with Connexion! CONNEXION QUARTERLY REPORT Your In-Home Installation On the day of your in-home installation you will receive a call from your installer 30 minutes prior to your scheduled appointment. Your installer will arrive at your home in a clearly marked Connexion Approved Contractor vehicle. Your installer will also be wearing Connexion branded clothing and a name badge so you know who will be in your home. Before entering your home, the installer will put on shoe protection to keep your home clean. All of our installers are currently required to wear a mask to protect you and our installer, as well as maintain social distancing standards of 6ft at all times. If you feel more comfortable in a separate room or area of the home apart from the actual installation work, the installer will work with you to maintain phone contact for updates and questions. Once inside, your installer will establish the best placement of the ONT (Optical Network Terminal). Think of the ONT as your wireless router, where your gig service terminates. Often the placement of your current equipment is a good location to install the Connexion fiber equipment. However, the installer will work with you to understand all of your needs and determine the optimal location for your ONT. Once a location for your ONT is established, the installer will work on finding the best route to bring the fiber from your exterior NID inside to the wall near your ONT. If necessary, the installer may access your attic, basement, or crawl space to pull the fiber into your home. Once the fiber is pulled through, a hole will be cut in the wall and a wall plate is installed with the fiber connection. The ONT is placed nearby and is connected to the wall plate with a short cable. Once the installation is completed, a series of tests are conducted to confirm signal and speed, your devices are set up and connected and cleanup is finished. Your installer will leave some information with you about additional services and technical support in case you need to contact us. Congratulations! You are now up and running on your own 1 Gbps speed internet! High Speed Internet 1 Gigabit Internet $59.95 10 Gigabit Internet $299.95 Installation Fee – FREE! $75.00 Includes Symmetrical Upload/Download speeds One (1) Email Address Security Software License Additional Internet Services Connexion WiFi $9.95 Connexion WiFi + Extender $19.95 Additional Email Accounts $1.95/ea. Static IP Address (1) $19.95 Additional Security Software License $2.95 Additional Ethernet Installation (per drop) $75.00/hr. Home Phone Keep your current phone number! No additional cost Basic Voice $19.95 Unlimited Local Calling Preferred Voice $24.95 Unlimited Local Calling Standard Feature Set: voice mail, call waiting and more! Premiere Voice $29.95 Unlimited Local Calling Unlimited Long Distance Calling Standard Feature Set: voice mail, call waiting and more! Additional Services Add Long Distance – 100 minutes $3.00 Add Long Distance – 200 minutes $5.00 Premium Non-Published Residential Listing $5.50 Additional Phone Drop Installation (per drop) $75.00/hr. Long Distance per Minute $0.03 International Long Distance per minute See website for details TV Services Bronze Video $29.95 Silver Video $69.95 Gold Video $79.95 Includes 100 hours of Cloud DVR Storage Five (5) Simultaneous Streams Additional Services Upgrade Simultaneous Streams (5 included) Six streams (6) $4.95 Seven streams (7) $7.95 Eight streams (8) $9.95 Up to 10 streams maximum Upgrade Cloud DVR Storage (100 hours included) 150 Hours $1.95 200 Hours $3.95 250 Hours $5.95 300 Hours $7.95 Premium Channels HBO $15.00 Showtime $12.00 Cinemax $12.00 TMC $12.00 Starz $8.95 Sports Pack $10.00 Spanish Language $5.00 Standard Video Fees Regional Sports Fee* $8.75 Broadcast TV Fee $13.65RESIDENTIAL SERVICE RATES19-21991 Effective Date 2/1/2020 *Does not apply to Bronze only package. For more information on fees, visit fcconnexion.com/taxes-fees. Auxiliary aids and services are available for persons with disabilities. 1 hr. minimum 1 hr. minimum 20-22125 BRONZE 2 KWGN-TV (CW) 4 KCNC-TV (CBS) 5 KTVD - MyNetwork 6 KRMA-TV (PBS) 7 KMGH-TV (ABC) 8 Cozi TV 9 KUSA (NBC) 10 Poudre School District 11 Colorado State University 13 KDVR (Fox) 14 City of Fort Collins (FCTV) 16 KCNC - StartTV 18 KPXC (ION) 19 KMGH - Court TV Mystery 20 KMGH - Laff 22 City of Fort Collins Public Access 23 KPJR (TBN) 24 EWTN 25 INSP 26 KDVR - Antenna TV 27 KDVR - TBD 30 Heroes & Icons 31 Justice 32 KWGN - Charge 33 KWGN - Comet 34 KWGN - Court TV 35 Quest 36 ShopHQ 37 HSN 38 Jewelry Television 39 QVC 231 KDEN - Telemundo 234 TBN Salsa 235 Smile 236 Hillsong 237 Enlace 238 Positiv TV 246 KDEN – TeleXitos SILVER Includes Bronze Channels, plus: 50 ESPN 51 ESPN2 55 Fox Sports 1 60 NBC Sports Network 66 The Golf Channel 67 Altitude Sports 1 (Available Fall 2020) 68 Altitude Sports 2 (Available Fall 2020) 69 ATT SportsNet (Available Fall 2020) 95 The Weather Channel 96 CNN 97 Fox News 98 Fox Business Network 99 Headline News (HLN) 100 CNBC 102 C-SPAN 103 C-SPAN 2 104 C-SPAN 3 105 MSNBC 125 Animal Planet 126 Discovery Channel 129 Food Network 131 HGTV 134 History Channel 135 The Learning Channel (TLC) 137 Travel Channel 138 National Geographic 139 Investigation Discovery 150 Disney Channel 154 Nickelodeon 174 A&E 175 AMC 176 BBC America 177 BET 178 Bravo 179 Cartoon Network 180 CMT 181 Comedy Central 183 E! 184 Freeform 185 FX 188 MTV 190 OWN 191 Oxygen 192 Syfy 193 TBS 194 TNT 195 truTV 196 TV Land 198 USA 199 VH1 201 WeTV 202 WGN America 212 Lifetime 213 Lifetime Movie Network 214 Paramount Network 215 TCM 226 FXX 227 Hallmark Channel 228 Hallmark Drama 229 Hallmark Movies and Mysteries GOLD Includes Bronze and Silver channels and Stingray Music, plus: 52 ESPN Classic 53 ESPNNews 54 ESPNU 56 Fox Sports 2 61 NFL Network 63 Olympic Channel 106 BBC World News 127 Discovery Family 128 Discovery Life 130 Cooking Channel 132 DIY Network TV CHANNEL LINE UP(Continued on next page) 133 FYI 136 Destination America 140 Science Channel 141 American Heroes 142 Military History 143 National Geo Wild 151 Disney Jr. 152 Disney XD 153 Nick Jr. 155 Nicktoons 156 TeenNick 157 Nick 2 182 Crime & Investigation 186 Game Show Network 187 Logo 189 Ovation 197 TV One 200 Viceland 203 Fusion 210 IFC 211 Sundance 225 FXM 880 BET Jams 881 BET Soul 882 CMT Music 883 Great American Country 884 MTV Classic 885 MTV Tr3s 886 MTV2 887 MTVU 888 Nick Music STINGRAY MUSIC Available with Gold only 900 Adult Alternative 901 ALT Rock Classics 902 Americana 903 Bluegrass 904 Broadway 905 Chamber Music 906 Classic Masters 907 Classic R&B Soul 908 Classic Rock 909 Country Classics 910 Dance Clubbin 911 Easy Listening 912 Eclectic Electronic 913 Everything 80’s 914 Flashback 70’s 915 Folk Roots 916 Gospel 917 Groove Disco and Funk 918 Heavy Metal 919 Hip Hop 920 Hit List 921 Holiday Hits 922 Hot Country 923 Jammin 924 Jazz Masters 925 Jazz Now 926 Jukebox Oldies 927 Kids Stuff 928 Éxitos Tropicales 929 Ritmos Latinos 930 Maximum Party 931 No Fences 932 Nothin but 90’s 933 Pop Adult 934 Pop Classics 935 Retro Latino 936 Rock 937 Alternative 938 Rock En Espanol 939 Romance Latino 940 Smooth Jazz 941 Soul Storm 942 Swinging Standards 943 The Blues 944 The Chill Lounge 945 Christian Pop & Rock 946 The Spa 947 Éxitos del Momento 948 Hip-Hop/R&B 949 Y2K PREMIUM CHANNELS 501 HBO 502 HBO 2 503 HBO Signature 504 HBO Family 505 HBO Latino 506 HBO Comedy 507 HBO Zone 508 Outer Max 509 Cinemax 510 More Max 511 Movie Max 512 Action Max 513 Thriller Max 514 Starz Encore Family 515 Starz Encore 516 Starz Encore Classic 517 Starz Encore Suspense 518 Starz Encore Westerns 519 Starz Encore Black 520 Starz Encore Action 521 Starz 522 Starz Edge 523 Starz in Black 524 Starz Cinema 525 Starz Kids & Family 526 Starz Comedy 527 Showtime 528 Showtime Next 529 Showtime 2 530 Showtime Beyond 531 Showtime Showcase 532 Showtime Women 533 Showtime Extreme 534 Showtime Family Zone 535 Flix 536 The Movie Channel 537 The Movie Channel Xtra SPORTS PACKAGE 57 Fox College Sports Atlantic 58 Fox College Sports Central 59 Fox College Sports Pacific 62 NFL RedZone 64 Outdoor Channel 65 Sportsman Channel SPANISH LANGUAGE PACKAGE 232 Nat Geo Mundo 233 Discovery Familia 239 Discovery en Espanol 240 History en Espanol 242 CNN en Espanol 243 ESPN Deportes 245 Universo NEED ASSISTANCE? WE’RE HERE TO HELP! PHONE TECHNICAL SUPPORT 970-207-7873 CUSTOMER SERVICE 970-212-2900 EMAIL TECHNICAL SUPPORT support@fcconnexion.com CUSTOMER SERVICE customercare@fcconnexion.com HOURS OF OPERATION TECHNICAL SUPPORT 24 hours/day, 7 days/week CUSTOMER SERVICE MONDAY-FRIDAY, 7:00A.M-7:00 P.M. SATURDAY, 8:00 A.M.-NOON SUNDAY, CLOSED TV CHANNEL LINE UP CONTINUED