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HomeMy WebLinkAboutMemo - Read Before Packet - 8/4/2020 - Memo From Amanda King And Leo Escalante Re: Covid-19 Resident Resource Communications And Engagement Staff Report MEMORANDUM Communications & Public Involvement 215 N. Mason St. PO Box 580 Fort Collins, CO 80522 970.416.2209 fcgov.com DATE: August 3, 2020 TO: Mayor and City Councilmembers THROUGH: Darin Atteberry, City Manager Kelly DiMartino, Deputy City Manager Jackie Kozak-Thiel, Chief Sustainability Officer Tyler Marr, Interim Director, Information & Employee Services FROM: Amanda King, Communications & Public Involvement Director Leo Escalante, Public Engagement Specialist RE: COVID-19 Resident Resource Communications & Engagement Staff Report Background: Like the rest of the globe, Fort Collins has experienced widespread human and economic impacts caused by the COVID-19 pandemic. Business closures and economic downturn have led to widespread unemployment, pushing an alarming number of people further into poverty. Inequities and health disparities that were present prior to COVID-19 have been amplified through this crisis. In Larimer County for example, recent positive cases per 100K are 51% higher among Hispanic/Latinx community members than non-Hispanic/Latinx community members. In response to the rapidly changing environment presented by this crisis, the City of Fort Collins implemented a suite of tactics and programs to ensure community members and businesses have access to available resources. Communications and coordination were prioritized to allow residents to connect through mechanisms that are accessible to them. Several updates on business support and engagement have been shared recently, and Council has expressed interest in ensuring that the City continues connecting with residents. This memo, supporting attachments and Tuesday night’s staff report will provide an update on how the City has continued to work with partners to engage with residents and help connect them with resources and assistance. Emergency Communication and Response: When the COVID-19 Emergency Operations Center was activated, the City’s Communication & Public Involvement Office (CPIO) quickly convened to serve as the Joint Information Center (JIC). The initial communications strategy leveraged FCGov.com/coronavirus as a central hub of timely information with updates being made daily. A Spanish language version of the site was launched shortly after, and a variety of communication channels were established to provide updated information. These channels include: • Website • Social Media (Facebook, Twitter, Instagram, Nextdoor) • Press releases and local media alerts • Local radio, including a Spanish radio station DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 • FCTV cable channel • COVID-19 eNewsletter • Print materials • Door-to-door delivery • Ambassador/peer engagement • Email campaigns to low-income Utilities customers and businesses • City staff email signature • Utilities telephone message • Various existing newsletter platforms Local Partnerships: City staff collaborated with United Way of Larimer County (UWLC) and other local partners to create a list of resident resources. This list was housed on the UWLC website as they were already developing and expanding their own database of resources and the City wanted to avoid having different lists of resources across organizations in Fort Collins. A working group regularly reviewed the UWLC website, identified gaps in information, and created an internal electronic form to capture and centralize resource information to ensure the list was as comprehensive as possible. The information was shared with United Way, who added it to their list. In addition, to ensure this information is accessible to our Spanish-speaking families, staff worked with community partners to translate each of the resource lists into Spanish and shared them with community members. Recently, the list and links to COVID-19 resources transitioned to 211colorado.org. The site includes direct connection to general COVID-19 information and resources, housing information and assistance, community specific resources, food resources, unemployment and insurance support, as well as other resources. City’s Role in Connecting the Community to Resources: To better understand the City’s role in the many community and social support resources, staff created an internal tracking document that highlights key community needs and how the City is supporting these efforts. This document was previously shared with Council this spring and has been updated throughout the pandemic given the rapidly evolving situation and as more resources became available. Targeted Outreach for Vulnerable and Susceptible Populations: City staff also formed a working group to support our vulnerable and susceptible community members. The Vulnerable and Susceptible Populations team includes staff across several departments who have regularly collaborated to implement a variety of targeted outreach to connect with various populations within the Fort Collins community. A detailed list of efforts is attached and includes: • Door-to-door outreach, with materials in English and Spanish, to provide COVID-19 resource brochures to seniors and community members who were less likely to have access to the Internet • Expanded Adopt a Neighbor program to connect vulnerable at-risk community members to assistance • Spanish language online town halls with community partners Ongoing and Future Efforts: Through CARES funding, direct support and assistance and communications and engagement efforts will continue to be expanded and enhanced. Funding will enable partnerships with local cultural brokers, additional translation and interpretation support, expanded outreach, education and promotion. DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 Attachments: 1. Resident COVID Outreach and Engagement Matrix 2. Social Community Issues and Resources list (internal document) 3. COVID-19 Community Resources Brochure (English and Spanish) 4. PowerPoint Presentation DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 Resident COVID Outreach and Engagement Matrix Service Area/Department Description of Engagement/Communication Impact/Results Citywide • United Way of Larimer County (UWLC) Resource Hub: City staff supported UWLC in its decision to become the central hub of COVID-19 community resources and aided in the initial launch of the resources and collaborated by helping compile lists, promotion of lists through different communication channels, and translating and updating the initial lists of Spanish resources in partnership with Poudre Library District. • Internal working group – Vulnerable and Susceptible Community Members: Internal group focused on coordination of service delivery, internal and external sharing of community resources information, collaboration and communication with community partners in identifying community needs. • Community members have one centralized hub of information and allowed them to directly connect to a variety of resources by visiting just one site. Communications and Public Involvement • City staff hosted a Telephone Town Hall with Larimer County Public Health Director, Tom Gonzales to cover important health and safety information, emergency response and recovery plans and to answer community questions. • City staff also held a series of Spanish-language virtual Town Halls in partnership with Poudre Library District, covering topics such as general health and community COVID-19 resources. • Dissemination of community resource information via press releases, social media and online and through a newly created COVID-19 eNewsletter. • Updates and links to resources were also included in the monthly City News eNewsletter • Translation of critical information and community resources into Spanish. • Over 6,000 community members participated in the Telephone Town Hall. • Approximately 90 community members participated in the virtual Town Halls with the Library. • Over 1300 people have subscribed to the COVID-19 eNewsletter and City News has over 2500 subscribers. An archive of both eNewsletters is available on the COVID-19 webpage. • The COVID-19 webpage on FCGov.com was the #3 most viewed page (after the homepage and Utilities page) from March – June • Combined social media audience of over 170,000 across 40 accounts. Reach and engagement across social channels has grown significantly during the COVID-19 emergency. Neighborhood Services • Door-to-door flyers were delivered by Code Compliance Staff in 16 neighborhoods with Adopt A Neighbor, rent assistance, eviction avoidance, utility bill assistance, community partner links and Larimer Health Department • Approximately 1400 community members were provided brochures in 16 different neighborhoods. DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 guidance. Neighborhoods were selected for direct outreach based on factors that may limit internet access to regular online communication channels for resources and updates. Factors included average annual income, average age of residents, access and/or comfort using technology and English language proficiency. Flyers were drafted in both English and Spanish. - Neighborhoods receiving door-to-door flyers: Skyline Mobile Home Park, North College Mobile Home Park, Casa Grande, Northbrooke, Five Oaks, Stonehenge, Harmony Half Acres, Milfred Acres, Impala Circle, Morningside, Buckingham, Waterfield, Andersonville/San Cristo, Park West Condos, Hickory Village, and Alta Vista. • Adopt A Neighbor, rent assistance, utility bill assistance and community resource information also were provided to HOA contacts, 55+ multifamily units and mobile home parks to hang in community bulletin areas and to be included in community newsletters. Property managers were asked to deliver material door- to-door in 55+ multifamily complexes that did not receive them from City staff. • Neighborhood Services and Volunteer Services main webpages and Adopt A Neighbor webpages were updated with expanded program information, volunteer applications and links to Social Sustainability’s community resource page. • For FoCo and Neighborhood Services webpages were updated with ideas for physically distanced neighborhood connection opportunities. • Neighborhood Services staff contacted by phone all 55+ mobile home park residents and property managers we have been working with on residents’ rights issues to check on them and connect them to additional resources as needed. • Multiple seniors requested updates to mask requirements and enforcement (as well as information on best practices to tactfully ask someone to wear a mask or stand farther away for COVID-19 safety). Larimer County Health Department information was given, and more additional guidance is still needed to help navigate difficult conversations. • Information was provided to 80 HOAs. Approximately 300 Multifamily 55+ reached, and approximately 650 households in mobile home parks reached (in both English and Spanish). • For FoCo pages has had 1300 page visits. Social Sustainability • Convened Our Climate Future Ambassadors to deliver critical communications and receive input on community gaps to better address needs. • Helped identify language access gaps early in pandemic outbreak; however, the City wasn’t able to execute fully to address those gaps. • Created internal document highlighting social resources for City leadership and other departments to use to connect residents and partners to resources. • Provided updates daily, then weekly, to City leadership on shifting social needs and available resources. • Internal resource document includes links to over 20 different assistance programs/opportunities. DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 • Provided community resource referrals to a limited number of residents who contacted City staff directly via email/phone. • Dissemination of pandemic-related support opportunities available to local nonprofits: grants, business loans, trainings, pro-bono services and resources. Volunteer Services • Outreach about Adopt A Neighbor to all active volunteers and subscribers to volunteer news. • Outreach to seniors through Senior Access Points, Partners for an Age-friendly Community, CSU Extension, UWLC, A Little Help and FC Senior Center. • Development of the VirtuVisit program, which will help connect isolated seniors with volunteers through technology. • To date, we have 399 volunteers, 64 neighbors paired and 199 visits. Utilities • Discontinued disconnections for residential and business customers during the initial phases of the COVID-19 Stay-at-Home Order. Began communicating early with customers eligible for disconnection with two rounds of letters that encouraged customers to call and set up a payment arrangement or learn more about payment assistance options. • Modified the Payment Assistance Fund so customers could receive help twice during the program year (previously only once/year). • Used Utilities’ automated call center messaging to provide information about how to contact the County’s COVID-19 call center. Utilities customer service representatives were provided information about how to direct customers to resources. • Provided data and logistical support for outreach efforts where printed resources were hand-delivered by Code Compliance to 16 selected neighborhoods. • Created COVID-19-related website specifically for Utilities information. The website is in both English and Spanish. The most important information was also added to the home page as spotlights. • Sent a special edition of the Utilities Insights newsletter (print and email) that contained COVID-19-related information and resources to customers enrolled in Utilities Affordability Programs. The regular monthly editions of Utilities Insights since the start of COVID-19 have included updated deadlines and content relevant to bill payment assistance. All low-income communications during COVID-19 have been provided in both English and Spanish. • Set up meetings and had conversations with partner agencies, such as La Familia, CSU Student Case Management, Kiwanis, United Way Working Families Thrive (multiple agencies attend) and Larimer County Workforce Center, to discuss Utilities programs for community members in need, and provided literature and other requested resources. • Participation in Utilities Affordability Programs (UAP) has increased as a result of COVID-19 and related communications. Highlights from Jan. 1-June 30 include: Payment Assistance Fund helped 294 households (versus 148 in 2019). Medical Assistance Program enrollment increased from 167 in 2019 to 197 currently. Income- Qualified Assistance Program average monthly enrollments increase from 700 in 2019 to 719 in 2020. • Since the website went live, there have been approximately 4,500 pageviews on the English site and 120 pageviews on the Spanish site. • This special edition was emailed to 370 email addresses and sent to more than 550 households. DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 • Provided information/answered questions at meal pick-up/drop off locations, as well as via a community e-newsletter at the Village on Horsetooth. • Sent letters to past-due customers notifying them of assistance options. • Utilities assistance program flyers were provided in utility bills in both English and Spanish. • Information about payment assistance resources was included in the April and June City News newsletters. • Used Utilities’ social media channels to disseminate information and resources and shifted messaging on all platforms in response to the pandemic. Reduced regularly scheduled program information and focused on relevant messages directly related to COVID and how they relate to our services. Content focused on suspension of disconnections, payment assistance and resources available, drinking water is safe to drink, do not flush disinfectant wipes, essential workers are practicing social distancing and taking safety precautions. • Sent three emails to ~2,400 business accounts that included information about discontinuing disconnections and where to find information about affordability programs, along with information about what not to flush and water quality (described below). • At onset of COVID, increased promotion of the ‘Three Ps’ campaign, focusing on what NOT to flush (e.g., wipes that were being used more frequently), including bill inserts (49,000), videos (included animated clips in English and Spanish, as well as FCTV PSA), social media and advertising (Coloradoan digital and print for three weeks), among other outreach tactics with specific outreach to 2,400 business accounts via email. • Approximately 49,000 households were notified of Utilities assistance opportunities via bill inserts (in both English and Spanish). DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 1 Last Updated April 21, 2020 Social Community Issues and Resources This resource is updated weekly. For the most up-to-date information, please see: United Way uwaylc.org City of Fort Collins fcgov.com/coronavirus Larimer County larimer.org/health/communicable-disease/coronavirus-covid-19 City & Community Engagement, complete list of City engagement is under development Resource Webpage City Role Social Media (general, Recreation, Utilities, Natural Areas, Connexion) https://www.facebook.com/fortcollinsgov/ https://www.facebook.com/FCRecreator/ https://www.facebook.com/fcutilities/ https://www.facebook.com/FCNaturalAreas/ https://twitter.com/fortcollinsgov https://twitter.com/FCUtilities https://twitter.com/ConnexionFC Lead Reddit Coloradoan/City Leadership Community Q&A https://www.reddit.com/r/FortCollins/comments/fxb cv4/hi_the_coloradoan_is_here_with_fort_collins_city Collaboration Direct Community Outreach In development: Direct mail/flyers to share community programs and UWLC info with vulnerable community members, in next two weeks Lead Websites & Resources for Businesses (see sites above too) NoCoRecovers.com (One Stop Shop for Businesses) fcgov.com/business (Business Newsletters & Info) Partner Lead Town Hall in Spanish (4/23) https://www.facebook.com/PoudreLibraries/ Partner Language and Accessibility Resources https://www.larimer.org/health/communicable- disease/coronavirus-covid-19/covid-19-printable-resources- additional-information https://espanol.cdc.gov/enes/coronavirus/2019-ncov/index.html https://www.psdschools.org/COVID-19-Coronavirus-Response/FAQ https://citydocs.fcgov.com/?cmd=convert&vid=218&docid=344775 1&dt=MAIL+PACKET Translation Support and Overall Partner United Way Resources & Larimer County printable resources available in Spanish, CDC webpage available in Spanish and other languages. United Way resources also available in Spanish; 211 offers interpretation in multiple languages. City looking to provide Spanish language COVID updates concurrent to English. Poudre River Library District to begin weekly videos in Spanish Poudre School District is providing written materials in Spanish Chinese Korean and in Arabic. In addition, they are making Robo calls to Family’s that speak Spanish and Arabic that may not have Internet access to provide verbal guidance on COVID response. Memo provided to Council that outlines how City resources are accessible to those with vision or hearing disabilities. Town hall in Spanish Thursday, April 23 at 4:00 pm (more information coming in the next week). Utilities Assistance Resource Webpage City Role City of Fort Collins Utilities https://www.fcgov.com/utilities/covid-19 Lead Will not disconnect services for nonpayment. Payment arrangements available. Utilities Customer Service (970-212-2900) Energy Outreach Colorado https://www.energyoutreach.org/ Partner, funding Utilities payment assistance. Call Catholic Charities (970-484-5010), La Familia (970-221-1615) or Discover Goodwill (1-888-775- 5327) for assistance. Low-income Energy Assistance Program (LEAP) https://www.discovermygoodwill.org/services/leap/ None (led by State of Colorado Dept of Human Services) LEAP Deadline extended and applications will be processed as long as funds are available. Call 1-866-432-4835 for information. Housing Assistance, mortgage support may be available directly from lenders Resource Webpage City Role Neighbor to Neighbor https://www.n2n.org/ Funding Emergency rent assistance or first month’s rent assistance call 970-488-2383. Social Sustainability Department conducting weekly check-ins with N2N to assess evolving needs. Housing Catalyst https://housingcatalyst.com/covid-19-our- commitment-to-our-community/ Quasi-government Residents may contact their property manager with issues related to COVID-19. Information for residents available on website. Federal CARES Act Eviction Moratorium https://www.nhlp.org/our-initiatives/cares-act- eviction-moratorium-summary/ Analyzing for local application and fund access DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 2 Last Updated April 21, 2020 Homelessness Resource Webpage City Role Northside Aztlan Shelter: Catholic Charities, Fort Collins Rescue Mission, Murphy Center & Health District collaboration Original Press Release fcgov.com/news/?id=7695 Outdoor Shelter Press Release fcgov.com/news/?id=7719 Funding, coordination, regular meetings, actively monitor Daytime and overnight shelter indoors, and designated outdoor shelter, for those experiencing homelessness will remain in place until stay at home order is lifted. Operated by Murphy Center and Catholic Charities. Women Overnight Shelter at Fort Collins Rescue Mission and Community of Christ. Meals will be served at NACC three times/day. Exit strategy in development. West Myrtle Site N/A Funding, regulatory relief Anticipated to open week of April 27. Still to be opened – will provide daytime and overnight an isolation site for people who are at higher risk for negative health outcomes related to COVID-19. Operated by Homeward Alliance in partnership with Health District. Volunteers of America N/A None Temporarily housing asymptomatic Veterans experiencing homelessness who are 60 and older in a hotel for up to 45 days due to increased vulnerability from COVID-19. Contact Laura Meusch, 970-391-9925, lmeusch@voacolorado.org. Food Access, additional resources available at https://uwaylc.org/ Resource Webpage City Role Food Bank https://foodbanklarimer.org/ Regular funding support, actively monitor Drive-up model; receive box of pre-selected food. Walk up line available for those on foot or using public transit. Poudre School District https://www.psdschools.org/FreeMeals- SchoolClosures None Lunches available for pickup; PSD also plans to deliver meals to select mobile home communities. Meals on Wheels https://www.mealsonwheelsfc.org/ Regular funding support Delivers meals to home-bound seniors. Serve 6.8 https://serve68.org/coronavirus/ None Providing food and hygiene products Monday-Saturday, hours vary by location. Volunteers of America, Northern Colorado Branch https://www.voacolorado.org/gethelp-northernco- mow Regular funding support Delivers meals to home-bound seniors. SNAP (USDA) https://www.fns.usda.gov/snap/supplemental- nutrition-assistance-program None Has temporarily waived all verifications and is automatically issuing the highest amount. Call Larimer County Department of Human Services at 970-498-6300 or apply online on Colorado PEAK (https://coloradopeak.secure.force.com/). Salvation Army https://fortcollins.salvationarmy.org/ None The Salvation Army has a drive-up/walk-up window to provide breakfast, lunch and food baskets. The meals are available from 10 a.m. to 3 p.m. Monday through Friday at the location at 3901 S. Mason St. Language, Cultural, and Immigrant Resources Language Resources https://www.larimer.org/health/communicable- disease/coronavirus-covid-19/covid-19-printable-resources- additional-information https://espanol.cdc.gov/enes/coronavirus/2019-ncov/index.html https://www.psdschools.org/COVID-19-Coronavirus-Response/FAQ Translation Larimer County printable resources available in Spanish, CDC webpage available in Spanish and other languages. United Way resources also available in Spanish; 211 offers interpretation in multiple languages. City looking to provide Spanish language COVID updates concurrent to English. Poudre River Library District to begin weekly videos in Spanish (City Contact: Leo Escalante). PSD is providing written materials in Spanish Chinese Korean and in Arabic. In addition, they are making Robo calls to Family’s that speak Spanish and Arabic that may not have Internet access to provide verbal guidance on COVID response. Fuerza Latina http://fccan.org/affiliates/fuerza-latina/ None Resource for immigrants who have questions on citizenship process updates, detainment hearings, and more. Asian/Pacific American Cultural Center https://apacc.colostate.edu/ None Resources for people struggling with issues related to COVID-19, including offering support with racially biased incident and ways to connect in times of isolation and support for those whose families have been impacted abroad. La Cocina https://www.lacocinahome.org/ None Serving mental health needs of Latinx immigrants and refugees via Teletherapy and online Spanish-language services. DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 3 Last Updated April 21, 2020 Childcare, additional family resources available at https://uwaylc.org/ Resource Webpage City Role Boys and Girls Clubs https://www.begreatlarimer.org/family-resources/ Regular funding support, additional emergency funding Childcare for healthcare staff and first responders with youth between the ages of 5 and 13 years old. City’s Human Resources Department coftc.sharepoint.com/sites/HRConnect/Childcare/For ms/AllItems.aspx; HR SharePoint site live on 4/17 Coordination & identification of childcare needs for City staff Developing childcare resources and support options for working caregivers and City employees providing essential services. Early Childhood Council for Larimer County (ECCLC) https://ecclc.org/covid-19-resources/ https://forms.gle/LHgG638mUJSufwbH9 Actively monitor, offer support as needed, regular funding support Making referrals for community workforce to available licensed spots; surveying PSD families. State Emergency Child Care Collaborative https://covidchildcarecolorado.com/ Stay informed Resources that helps connect first responders, heath care workers, and essential staff with free childcare, funding through 5/17. Mental & Physical Health, additional resources available at https://uwaylc.org/ Resource Webpage City Role Larimer County, The Ranch site collaboration Larimer County Press Release None The Ranch is being established as alternative care site (ACS) for the northern Colorado region to handle overflow COVID-19 care and treatment as needed. Connect for Health Colorado connectforhealthco.com/we-can-help None Emergency Open Enrollment for those needing health insurance, through April 30, 2020. SummitStone Health Partners www.summitstonehealth.org/ Regular funding support Crisis Services remain open for Behavioral Health Urgent Care, Mobile Response and Crisis Stabilization. Crisis Line 970-494-4200 ext. 4 or text TALK to 38255 to receive mental health crisis support. Health District of Northern Larimer County, Mental Health Support www.healthdistrict.org/news/phone-resource-covid- mental-health-support Regular funding support Phone resource for Larimer County residents needing behavioral health support as a result of the COVID-19 situation. People experiencing anxiety, stress, or other mental health concerns can call 970-221-5551. Health District of Northern Larimer County www.healthdistrict.org/news/health-insurance- enrollment-assistance-offered None Insurance Enrollment: Free health coverage enrollment assistance to Larimer County residents who have lost their health insurance or have a change in household income due to loss of employment. Larimer County Behavioral Health Services www.larimer.org/behavioralhealth None Access to behavioral health resources; crisis line: 888-493-8255 or text 38255 Aging Clinic of the Rockies https://psychology.colostate.edu/acor/ None Transitioning to telehealth phone- and video-based therapy. Peer counseling program (for older adults) is a gap right now as peers are older adults. Looking at grant for technology to connect people. Counselors on hold. Salud saludclinic.org None Providing tele-based medical & behavioral health visits; phone and video-based dental services, & pharmacy pick up outside. BHS Crisis Response Fund larimer.org/behavioralhealth/crisis-response-fund None Behavioral Health Services Crisis Response Fund has been established to provide financial support to 501(c)(3) nonprofit organizations that work with individuals navigating the channels of support for mental health and substance issues. Employment, additional resources available at https://www.fcgov.com/business/ and https://uwaylc.org/ Resource Webpage City Role Larimer County Economic and Workforce Development https://www.larimer.org/ewd None Job search consultation appointments via telephone. Includes resume assistance, resume reviews, cover letter guidance, interview strategies, job search strategies, access to the daily jobs list, and access to tools for self-guided career exploration. Work in Northern Colorado workinnortherncolorado.com Partner Talent initiative & information hub for professionals and families. Partnership with Fort Collins Chamber and Larimer County Economic and Workforce Development. DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 4 Last Updated April 21, 2020 Seniors and Medically Vulnerable Resource Webpage City Role Adopt a Neighbor https://www.fcgov.com/neighborhoodservices/adopt Coordination Fort Collins and the surrounding Growth Management Area who are vulnerable to COVID-19 and need assistance with daily tasks will be paired with a volunteer. A Little Help https://www.alittlehelp.org/ Regular funding support Volunteers will help with critical needs including trips to groceries, pharmacies, and medical facilities. Special Shopping Hours (groceries and other) https://senioraccesslarimer.colostate.edu/senior-shopping- hours/?fbclid=IwAR1UV9Yjqfi0YdZheckONY- JTT8h1CrVRfcTvBFs915m_RPy9PGifukUJHs None Safeway, King Soopers, Target, Lucky’s Market, Whole Foods, Trader Joe’s, Natural Grocers, Big Lots, Walmart, Walgreens (55+), & Staples have designated hours for older adults (most are 60+), pregnant women & those with compromised immune conditions. Larimer County Extension & Senior Access Points https://senioraccesslarimer.colostate.edu/ None Available for older adults and caregivers with updated information on local supports and resources. Extension supports the community through research-based resources and communications. Partnership for Age Friendly Communities https://www.pafclarimer.org/ None Volunteer teams incubate and launch projects in four areas: Health & Wellness, Housing, Transportation, Culture of Aging. Volunteers of America https://www.voacolorado.org/ Regular funding support VOA has put a hold on handyman, caregiver and RSVP programs. Continuing Meals on Wheels but not taking new clients. Larimer VOA is a coalition of nongovernmental entities to collaborate, cooperate, and coordinate before, during and after an event. Internet Resources, additional resources available at https://www.fcc.gov/document/chairman-pai-launches-keep-americans- connected-pledge Resource Webpage City Role March 13th, 2020: Given the coronavirus pandemic and its impact on American society, Century Link, Comcast, Frontier, Verizon, Sprint, US Cellular, T-Mobile and AT&T pledges for the next 60 days to: (1) not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic; (2) waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and (3) open its Wi-Fi hotspots to any American who needs them. Connexion https://www.fcgov.com/utilities/covid-19 Lead Following the same protocol as Utilities – will not disconnect services to customers for nonpayment until further notice. Working with PSD to deploy wi-fi service to manufactured home communities; anticipated to begin work week of April 13. Comcast -Xfinity https://corporate.comcast.com/covid-19 None Comcast pledges Xfinity Hotspots free for everyone. Pausing data Plans (60 days). No disconnects or late fees (creation of payment options). Internet essentials free to low-income NEW CUSTOMERS ($9.95/month for existing customers). Frontier https://frontier.com/resources/covid-19 None No data caps. Verizon Wireless https://www.verizonwireless.com/support/covid-19- faqs/#bill None Through May 13, 2020, will not charge late fees or terminate service. US Cellular https://www.uscellular.com/covid-19 None From now until the end of May, no additional charges for overages. Sprint https://www.sprint.com/en/landings/covid-19.html None Unlimited data for 60 days to customers with metered data plans. 20 GB of free mobile hotspot to customers with hotspot-capable devices. Waiving per-minute charges for international long-distance calls from U.S. to CDC-defined Level 3 countries. T-Mobile t-mobile.com/brand/ongoing-updates-covid-19#customers None All current T-Mobile customers on plans that have data are provided the unlimited connectivity they need to learn and work. AT&T https://about.att.com/pages/COVID-19.html None Waiving late payment fees for wireless or broadband small business customers. Domestic wireless plan overage charges for data, voice, or text for small business wireless customers. DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 COMMUNITY RESOURCES DURING COVID-19 Auxiliary aids and services are available for persons with disabilities. V/TDD 711. Esta información puede ser traducida, sin costo para usted. fcgov.com/eps/coronavirus 20-22270 HEALTHY HOMES Healthy homes helps community members identify pollutants or contaminants in the home that can affect health and safety. While the Healthy Homes program promotes many different actions to improve indoor air quality, the following actions are especially important during this time: Safe Cleaning The CDC recommends cleaning and disinfecting commonly touched surfaces. Use soap and water first to clean the surfaces, then use a disinfectant. The CDC recommends using rubbing alcohol with 70% isopropyl as a cleaning disinfectant, try making your own all-purpose cleaning disinfectant with the Healthy Homes Cleaners Recipe Book: fcgov.com/healthyhomes-covid19. Proper Ventilation When combined with other strategies, proper air filtration can help mitigate COVID-19. Tips on proper ventilation: fcgov.com/healthyhomes-covid19. Assess how you can improve the indoor air quality of your whole home today by completing the Healthy Homes online assessment: healthyhomes.fcgov.com. fcgov.com/eps/coronavirus DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 ADDITIONAL RESOURCES Food Resources Food Bank for Larimer County foodbanklarimer.org Address: 5706 Wright Dr., Loveland, Colorado 80538 Telephone: 970-493-4477 Email: info@foodbanklarimer.org Meals on Wheels mealsonwheelsfc.org 1217 E. Elizabeth St., Unit 11, Fort Collins, CO 80524 Telephone: 970-484-6325 Fax: 970-224-2635 Email: info@mealsonwheelsfc.org Housing Resources Neighbor to Neighbor n2n.org Address: 1550 Blue Spruce Dr., Fort Collins, CO 80524 Telephone: 970-484-7498 Email: contact@n2n.org Larimer County Questions about COVID-19? We’ve set up an information center for questions about COVID-19 for Larimer County residents. Here are the best ways to reach us: Call the Joint Information Center: 970-498-5500 Open Monday - Friday, 9:00 am - 4:30 pm Text us questions: 970-999-1770 We will do our best to respond within 4 hours during the day If you are interested in receiving the latest information related to COVID-19 in Larimer County, text the word COVID19LC to 888777. United Way of Larimer County United Way of Larimer County uwaylc.org Address: 525 West Oak St., Ste. 101, Fort Collins, CO 80521 Telephone: 970-407-7000 Fax: 970-407-7099 Email: office@uwaylc.org UTILITIES Having Trouble Paying Your Bill? Fort Collins Utilities will not disconnect utilities service to customers for nonpayment until further notice. If you are having difficulty paying your bills, contact us at 970-212-2900 or visit fcgov.com/utilities-affordability to learn about payment arrangements and assistance options. Need help from another utility provider? Contact them directly or call 2-1-1 or visit uwaylc.org/Get-Help to learn about agencies that may assist with your utility bill. Only Flush the Three Ps: Pee, Poo and Toilet Paper With concerns about COVID-19, there is increased use of disinfecting wipes and other products like tissues, paper towels, and napkins. Even if a product claims to be ‘flushable,’ it can cause problems in our sanitary sewer system, potentially leading to a blocked sewer line, property damage and extra expenses for repairs. Wipes, feminine hygiene products, condoms, paper towels, facial tissues, napkins, diapers, makeup remover pads and dental floss don’t break down. Always throw them in the trash and do NOT recycle or flush them. ADOPT-A-NEIGHBOR Need Help During the COVID-19 Crisis? Request help from a volunteer through this uniquely challenging time. Responses are confidential. We are looking for neighbors in Fort Collins and the surrounding Growth Management Area who are vulnerable to COVID-19 and need assistance with regular tasks. You will be paired with a volunteer in your community! Tasks may include, but are not limited to: grocery shopping and delivery, basic errands, driveway shoveling, outdoor pet care/dog walking. You will: • Be connected with a neighbor who wants to help and is background checked and trained by the City of Fort Collins on COVID-19 safety. • Develop a list of tasks that would help you be more comfortable to be completed by the volunteer neighbor. • Assign volunteer neighbor errands or tasks to help you and make a new friend. Sign up to get help at: fcgov.com/volunteer or call 970-416-8000 (English) or 970-416-8001 (Spanish). DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 RECURSOS PARA LA COMUNIDAD DURANTE COVID-19 HOGARES SALUDABLES El objetivo de Healthy Homes es ayudar a nuestros integrantes de la comunidad a identificar contaminantes en el hogar que pueden afectar la salud y la seguridad. Si bien el programa Healthy Homes promueve muchas acciones diferentes para mejorar la calidad del aire interior, las siguientes acciones son especialmente importantes durante este tiempo: Limpieza segura El centro para el control y prevención de enfermedades (CDC siglas en inglés) recomienda limpiar y desinfectar las superficies comúnmente usadas. Use jabón y agua primero para limpiar las superficies, luego use un desinfectante. El CDC recomienda el uso de alcohol isopropílico al 70% como desinfectante de limpieza, intente hacer su propio desinfectante de limpieza para todo uso con el Libro de recetas de desinfectantes de Healthy Homes, fcgov.com/airquality/healthyhomes. Ventilación adecuada La filtración de aire adecuada dentro del hogar es una parte de una estrategia general de mitigación para proteger contra COVID-19, pero no es una solución en sí misma. Consejos sobre ventilación adecuada: fcgov.com/healthyhomes-covid19. Evalúe cómo puede mejorar la calidad del aire interior de toda su casa hoy completando la evaluación en línea de Healthy Homes healthyhomes.fcgov.com. fcgov.com/eps/coronavirus Los recursos para discapacitados y asistencia auxiliar son disponibles para la gente con discapacitadas. V/TDD: 711 fcgov.com/eps/coronavirus 20-22270 DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 SERVICIOS PÚBLICOS No Desconexión de Servicios por Falta de Pago No desconectaremos el servicio a los clientes por falta de pago hasta nuevo aviso. Si tiene dificultad para pagar sus cuentas, comuníquese con nosotros para recibir asistencia o para hacer arreglos para sus pagos. Llame al 970-212-2900 o visite fcgov.com/utilities-affordability. ¿Necesita ayuda de otro proveedor de servicios públicos? Comuníquese con ellos directamente o llame al 2-1-1 o visite uwaylc.org/Get-Help para conocer las agencias que pueden ayudarlo con su factura de servicios públicos. Descargue Sólo las Tres Ps – Pipí, Popo y Papel de Baño Con las preocupaciones del COVID-19, hay mayor uso de toallas desinfectantes y otros productos como pañuelos desechables, toallas de papel y servilletas. Aunque el producto indique ser ‘flushable’ o desechable en el inodoro, puede causar problemas a nuestro sistema de alcantarillado sanitario, bloqueos en las tuberías de aguas residuales, daños a la propiedad y gastos extra por reparaciones. Las toallitas, productos de higiene femenina, condones, toallas de papel, pañuelos desechables, servilletas, pañales, almohadillas desmaquillantes y el hilo dental no se descomponen. Arrójelos siempre a la basura y NO los recicle ni descargue por el inodoro. ADOPTE UN VECINO ¿Necesita ayuda durante la crisis del COVID-19? Solicite la ayuda de un vecino voluntario en estos tiempos excepcionalmente desafiantes. Las respuestas son confidenciales. Estamos en la búsqueda de vecinos en Fort Collins y en el área de gestión del crecimiento circundante que sean vulnerables al COVID-19 y necesiten ayuda con tareas regulares. ¡Se le asignará un voluntario en su comunidad! Las tareas pueden incluir, entre otras, las siguientes: compra y entrega de comestibles, encargos básicos, limpieza del camino de entrada con palas, cuidado de mascotas al aire libre/paseo de perros y más. Usted: • Será puesto en contacto con un vecino que desea ayudar, cuyos antecedentes han sido verificados y que ha sido entrenado por la ciudad de Fort Collins sobre seguridad con relación al COVID-19. • Preparará una lista de tareas para ser realizadas por el vecino voluntario y que le ayudarían a sentirse más cómodo. • Le asignará encargos y tareas al vecino voluntario para que le ayude y para tener un nuevo amigo. Regístrese en la siguiente dirección para obtener ayuda: fcgov.com/volunteer o llame al 970-416-8000 (en inglés) o al 970-416-8001 (en español). RECURSOS ADICIONALES Recursos alimenticios Banco de Comida foodbanklarimer.org Dirección: 5706 Wright Dr., Loveland, CO 80538 Teléfono: 970-493-4477 Correo: info@foodbanklarimer.org Meals on Wheels mealsonwheelsfc.org Dirección: 1217 E. Elizabeth St., Unit 11, Fort Collins, CO 80524 Teléfono: 970-484-6325 Fax: 970-224-2635 Correo: info@mealsonwheelsfc.org Recursos de vivienda Neighbor to Neighbor n2n.org Dirección: 1550 Blue Spruce Dr., Fort Collins, CO 80524 Teléfono: 970-484-7498 Correo: contact@n2n.org Larimer County ¿Preguntas sobre COVID-19? Hemos establecido un centro de información para preguntas sobre COVID-19 para los residentes del condado de Larimer. Estas son las mejores formas de comunicarse con nosotros: Llame al Centro de Información Conjunta: 970-498-5500 Abierto de lunes a viernes de 9:00 a.m. a 4:30 p.m. Envíenos sus preguntas por mensaje de texto: 970-999-1770 Haremos todo lo posible para responder dentro de las 4 horas durante el día. Si está interesado en recibir la información más reciente relacionada con COVID-19 en el condado de Larimer, envíe un mensaje de texto con la palabra COVID19LC al 888777. United Way del Condado de Larimer United Way del Condado de Larimer uwaylc.org Dirección: 525 W. Oak St., Ste. 101, Fort Collins, CO 80521 Teléfono: 970-407-7000 Fax: 970-407-7099 Correo: office@uwaylc.org DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 8/04/2020 COVID-19 Communications and Engagement Amanda King and Leo Escalante DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 2 Information to Cover •Background •Emergency Communication and Response •Local Partnerships •City’s Role in Connecting to Resources •Targeted Outreach for Vulnerable and Susceptible Populations •Ongoing and Future Efforts DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 3 Background •COVID-19 ongoing impact in Fort Collins •Existing inequities and health disparities have been amplified o Recent positive cases in Larimer County per 100k are 51% higher among Hispanic/Latinx community members •City staff implemented a suite of tactics and programs to connect community members to resources DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 4 Emergency Communication Emergency Communication and Response •Website (English and Spanish) •Social Media (Facebook, Twitter, Instagram, Nextdoor) •Press releases and local media alerts •Local radio, including a Spanish radio station •FCTV cable channel •COVID-19 eNewsletter •Print materials •Door-to-door delivery •Ambassador/peer engagement •Email campaigns to low-income Utilities customers and businesses •City staff email signature •Utilities telephone message DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 5 Emergency Communication Emergency Communication and Response DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 6 Social Media -14% 22% -15% 28% 300,000 350,000 400,000 450,000 500,000 550,000 2019 Q3 2019 Q4 2020 Q1 2020 Q2 FACEBOOK POST IMPRESSIONS 9,40710,34610,854118156% 10%5% 9% 7,000 8,000 9,000 10,000 11,000 12,000 13,000 2019 Q3 2019 Q4 2020 Q1 2020 Q2 INSTAGRAM FOLLOWERS 0.0%0.1%0.2%0.3%0.4%0.5%0.6%0.7%0.8%0.9%1.0%1.1%1.2%1.3%1.4%1.5%1.6% 2019 Q3 2019 Q4 2020 Q1 2020 Q2 TWITTER ENGAGEMENT RATE3,2973,4503,5133,8566%5%2% 10% 2,000 3,000 4,000 5,000 2019 Q3 2019 Q4 2020 Q1 2020 Q2 YOUTUBE SUBSCRIBERS DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 7 Local Partnerships Community Partnerships •United Way of Larimer County o List of resources •Poudre Library District o Information Town Halls •Larimer County o Resource Information sharing •Community Meetings DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 8 Connection to Resources City’s Role in Connecting to Community Resources DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 9 Vulnerable and Susceptible Targeted Outreach to Vulnerable and Susceptible DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 10 Ongoing and Future Efforts Ongoing and Future Efforts DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22 Thank You DocuSign Envelope ID: 78A4BD3A-0142-428F-BD61-6026DD83EE22