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Home My WebLink AboutMemo - Mail Packet - 11/20/2018 - Memorandum From Lisa Rosintoski Re: Ordinance No 134, 2018 Amending Chapter 26 To Revise Electric Rate, Fees And Charges - Low Income OutreachUtilities electric · stormwater · wastewater · water 222 Laporte Avenue PO Box 580 Fort Collins, CO 80522 970.212.2900 V/TDD 711 utilities@fcgov.com fcgov.com/utilities M E M O R A N D U M DATE: November 13, 2018 TO: Mayor Troxell and Councilmembers FROM: Lisa Rosintoski, Utilities Deputy Director, Customer Connections (Acting Utilities Executive Director) THROUGH: Darin Atteberry, City Manager Jeff Mihelich, Deputy City Manager RE: Ordinance No. 134, 2018 Amending Chapter 26 of the Code of the City of Fort Collins to Revise Electric Rate, Fees and Charges – Low Income Outreach This memo is in response to the November 6 City Council request on how low-income customers are informed about available programs within the Utilities Affordability Portfolio (UAP). Below are the 2018 outreach tactics, as well as the planned tactics for 2019. A summary of partner, agency and community group outreach is included in the attachment. Bottom Line: The Utilities Affordability Portfolio (UAP) outreach is an annual campaign to educate customers regarding the programs that provide direct and indirect financial assistance and education for at- risk populations. The UAP campaigns achieve increased donations to the Payment Assistance Fund, and increased assistance program participation year over year. 2018 UAP Outreach Overview Education and Outreach Plan  Mass community outreach to cast the widest net possible through the listed tactics in the table below  Representation with Senior groups and boards such as Professional with Seniors, Senior Advisory Board, Woodbridge, etc.  Targeted o Partner education to provide referral to UAP programs for the most impacted residents through an existing trusted source for increased assistance referrals including Salud, Neighbor to Neighbor, Housing Catalyst, Energy Outreach Colorado (LEAP), Colorado State University (CSU), United Way, Catholic Charities, and LaFamilia. o Direct outreach methods with other City departments to reach residents qualifying for other City services and assistance (i.e. Finance, Recreation, Cultural Services, Social Sustainability). DocuSign Envelope ID: EB65EF50-F232-440A-8067-28506268C4BA o Direct work with Housing Catalyst communities through onsite education programs, presentations and information sharing with residents. o Direct interaction/referrals with low-income residents at community, employer- led and partner-sponsored events (i.e. Open Streets, CSU Housing Fair, Housing Catalyst Tenant Service Fair). o Upcoming events: CSU Housing and Dining Services Employee Resource Fair, Children in Need two-day event, Discover Goodwill mobile unit at various locations including Northside Aztlan, Senior Center, etc. 2019 UAP Outreach Plans  Maintain existing level of community-wide communication/promotion to reach all qualifying residents.  Increased partnership/outreach/education to medical facilities, caregivers and medical supply companies.  Additional targeted/onsite outreach to senior and low-income populations who may be eligible for programs based on code-driven parameters.  Complete research project with American Council for an Energy-Efficient Economy (ACEEE) to analyze the penetration rate of programs and impact to low-income populations, as well as identify additional opportunities for partnerships, enrollment and education.  Continue to work with internal City team to streamline application/referral to City programs process with City Manager’s Office.  Work with City departments to expand eligibility criteria to qualify additional residents for assistance.  Develop communication strategy for employers to share UAP resources with employees, perhaps through ClimateWise. UAP Outreach Outreach Type Description Reach Bill Insert/City News Various print pieces sent through Utility bills to all customers 10 individual pieces/touches to ~49,000 customers each time Community Events Relevant community-attended events 22 events/presentations Direct Mail/Email Targeted to: LEAP participants, MAP/SAP customers, PAF donors >10 individual targeted communication to ~3000 customers General Outreach IVR message, distributed posters, external newsletters, press release, etc. >16 general community outreach awareness and promotion Lobby Presence Bilingual staff member/volunteer hosted info booth at 222 Laporte Ave 17.75 staff hours over 2-month period Partnerships Agencies and partner communications in person and via email >60 agencies/partners contacted Social Media Comprehensive social media (Facebook) campaigns September through April >10 social media ads/promos reaching 16,176 people Utilities Website UAP web pages up year-round updates, seasonal promotions DocuSign Envelope ID: EB65EF50-F232-440A-8067-28506268C4BA Ec: Kevin R. Gertig, Utilities Executive Director Gretchen Stanford, Community Engagement Manager Crystal Shafii, Program Coordinator Supervisor Attachment: External Partner Summary DocuSign Envelope ID: EB65EF50-F232-440A-8067-28506268C4BA Utilities electric · stormwater · wastewater · water 222 Laporte Avenue PO Box 580 Fort Collins, CO 80522 970.212.2900 V/TDD 711 utilities@fcgov.com fcgov.com/utilities DATE: November 13, 2018 TO: Mayor Troxell and Councilmembers FROM: Lisa Rosintoski, Utilities Deputy Director, Customer Connections (Acting Utilities Executive Director) THROUGH: Darin Atteberry, City Manager Jeff Mihelich, Deputy City Manager ATTACHMENT: Ordinance No. 134, 2018 Amending Chapter 26 of the Code of the City of Fort Collins to Revise Electric Rate, Fees and Charges – Low Income Outreach This summary of partner, agency and community group outreach includes engagement to date with key stakeholders supporting efforts to distribute information and increase program enrollment in programs housed within the Utilities Affordability Portfolio (UAP) including Payment Assistance Fund, Medical Assistance Program, Income Qualified Assistance Program. Bottom Line: The Utilities Affordability Portfolio (UAP) outreach is an annual campaign to educate customers regarding the programs that provide direct and indirect financial assistance and education for at-risk populations. The UAP campaigns achieve increased donations to the Payment Assistance Fund, and increased assistance program participation year over year. UAP External Partner Summary Affordable Housing Board Affordable Housing Open House American Red Cross Arc of Larimer County B.A.S.E. Camp Boys & Girls Clubs of Larimer County Care Housing CASA (Court Appointed Special Advocates) Catholic Charities Larimer County CDBG Commission Chamber of Commerce Children in Need ChildSafe Colorado CityWorks Alumni Colorado Energy Office Weatherization/ Longs Peak Energy Conservation Colorado Visiting Nurse Association (CVNA) Commission on Disability Crossroads Safehouse CSU Housing and Dining Services Resource Fair CSU Off Campus Life and Internal/employee assistance program DocuSign Envelope ID: EB65EF50-F232-440A-8067-28506268C4BA Disabled Resource Services Discover Goodwill Economic Advisory Commission Elderhaus Energy Board Energy Outreach Colorado FoCo Café Food Bank for Larimer County Fort Collins Housing Authority Goodwill - Serving Denver and Northern Colorado GreenPath Financial Wellness Habitat for Humanity Hickory Street Homeless Gear/Murphy Center/Hand Up Cooperative Homeless Gear: Children In Need Resource Fair Homelessness Prevention Initiative Housing Catalyst Human Relations Commission Interfaith Council Kiwanis Larimer County Child Advocacy Center Larimer County DHS Service provider meeting Larimer County Early Childhood Council Larimer County Human Services Department (DHS) LEAP Larimer County Office on Aging Larimer County Workforce Center League of Women Voters Loveland Housing Authority: LHIP Lutheran Family Services of Colorado Make Change NoCo Meals on Wheels National MS Society NEAUC Neighbor to Neighbor Neighborhood Connects at Bennett Elementary Northern Colorado AIDS Project Poudre Library District / Old Town Library Poudre School District Professional with Seniors Project Homeless Connect Project Self-Sufficiency Regional Low Income Working Group Respite Care SAINT Salud Family Health Center SAVA Center Senior Advisory Board Senior Center Summit Stone Health Partners (formerly Touchstone Health Partners) Northside Aztlan Center DocuSign Envelope ID: EB65EF50-F232-440A-8067-28506268C4BA Teaching Tree Early Childhood Learning Center The Center for Family Outreach The Family Center/La Familia The Health District of Northern Larimer County The Mathews House Turning Point Center for Youth & Family Development Inc. United Way Veteran's Stand Up Vida Sana/CanDo Coalition/Healthier Communities Coalition of Larimer County Volunteers of America Water Board Woodbridge Working Families Thrive Worklife Partnership Ec: Kevin Gertig, Utilities Executive Director Gretchen Stanford, Community Engagement Manager Crystal Shafii, Program Coordinator Supervisor DocuSign Envelope ID: EB65EF50-F232-440A-8067-28506268C4BA