HomeMy WebLinkAboutMemo - Mail Packet - 8/28/2018 - Memorandum From Lisa Rosintoski Re: Utilities 2017 Customer Service ResultsUtilities
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222 Laporte Ave.
PO Box 580
Fort Collins, CO 80522-0580
970.212.2900
V/TDD: 711
utilities@fcgov.com
fcgov.com/utilities
M E M O R A N D U M
DATE: August 21, 2018
TO: Mayor Troxell and Councilmembers
FROM: Lisa Rosintoski, Utilities Deputy Director Customer Connections
THROUGH: Darin Atteberry, City Manager
Jeff Mihelich, Deputy City Manager
Kevin R. Gertig, Utilities Executive Director
RE: Utilities 2017 Customer Service Results
Attached is a summary of Utilities 2017 customer service and billing results. The information
was created to provide customers a reference on customer service levels when interacting with
Utilities Customer Care and Technology team. As Utilities launches Connexion and a new
billing system, the 2017 results recognize the customer experience with utility services.
CC: Lori Clement, Senior Manager, Customer Care and Technology
Diana Royval, Manager, Communications and Marketing
DocuSign Envelope ID: EE45C68F-AC91-4FF1-8647-3D7E69ECA0A2
8/21/2018
8/21/2018
8/22/2018
8/23/2018
DocuSign Envelope ID: EE45C68F-AC91-4FF1-8647-3D7E69ECA0A2