HomeMy WebLinkAboutMemo - Mail Packet - 5/15/2018 - Memorandum From Dean Klingner Re: 2017 Transfort Year In Review ReportYEAR IN REVIEW
CONTACT US
Transfort Administration
250 N. Mason Street, Fort Collins, CO 80524
transfortinfo@fcgov.com @ridetransfort facebook.com/ridetransfort
ridetransfort.com
970.221.6620
CSU GAME DAY SERVICE
Transfort is your ticket to parking and transportation for CSU
football games!
After over a year of planning with CSU staff, Transfort launched
special transit service as a key component for moving game
attendees to and from the new CSU on-campus stadium.
This included enhanced MAX service, a South Campus
shuttle, ADA shuttle, and West Campus shuttle.
With frequent service and a convenient drop-off location
right on campus, riders were able to enjoy a complete game
day experience.
2018 PROGRESS AND LOOK AHEAD
Transfort is looking forward to new and strengthened
partnerships in 2018, and continuing initiatives such
as the “Stuff the Bus” event. In partnership with
Homeless Gear and local businesses, Transfort
buses were at several locations accepting donations
to help those in need.
Transfort is also looking to strengthen its partnership
with RamRide to cross-promote RamRide’s free rides
and the Gold Route late-night shuttle service.
Transfort continues to collaborate closely with
CSU and ASCSU on transit services and is already
working on how to make Game Day service even
better for attendees.
On the horizon for the rest of 2018 and beyond include
mobile ticketing and electric buses. Mobile ticketing
would provide a convenient, pay by smart phone
option for single ride tickets or longer passes. Several
options are being explored for the purchase of electric
buses, and could come on line as early as 2019.
COMMUNICATION SNAPSHOT
Here’s how Transfort communicated with the public in 2017:
GAME DAYS WITH
6 SPECIAL SERVICE
85,PASSENGER 000 TRIPS
OVER
34K
WEBSITE
SESSIONS
PER MONTH
92K
WEB PAGE
VIEWS PER MONTH
1,648
FACEBOOK & TWITTER
FOLLOWERS
21
TRANSFORT-RELATED
ARTICLES IN 2017
2,339
E-NEWSLETTER
SUBSCRIBERS
19
USE
RIDETRANSFORT.COM
OR THE APP TO CHECK
BUS ARRIVAL STATUS
35%
51
VEHICLES
MOST REPORTED
DESTINATION:
UNIVERSITY
STATION AT CSU
0
20
40
60
80
100
Champaign-Urbana, IL
Madison, WI
Eugene-Spring eld, OR
Ann Arbor, MI
Charlottesville, VA
Burlington, VT
Fort Co��ins� CO
Asheville, NC
Portland, ME
Athens, GA
Santa Rosa, CA
Peer Comparison: Ridership Per Capita
7 13
18 24 26
27 27 29 34
52
92
Source: 2017 Transfort Onboard Survey
80%
USE A
LONG-TERM
PASS TO PAY FARES
WHO RIDES
TRANSFORT?
2017
TRANSFORT IS NOW RUNNING
365 DAYS A YEAR!
In response to high demand, Transfort expanded its community
coverage by adding service on Sundays and holidays in 2017
through additional funding from the City, CSU and ASCSU.
This fulfills a top long-term community request, and provides
basic transportation options for workers, visitors and others
traveling on weekends. Buses carry approximately 2,000
passenger trips on an average Sunday.
RIDERSHIP STATS
2016
4,089,206
2017
6% INCREASE 4,306,807
TRANSFORT OPERATION SNAPSHOT
103 OPERATORS
123 SHELTERS
500
2017 OPERATING
REVENUE & EXPENSES
2017 REVENUE
City of Fort Collins .................$9,045,274
Federal .........................$2,622,766
Partnership contributions & misc. .....$1,639,632
Fares & advertising ..................$948,052
State .............................$200,000
$14,455,723
2017 EXPENSES
Personnel, professional & misc. services $9,759,130
Property & maintenance services .... $3,306,191
Supplies & fuel ...................$1,390,402
$14,455,723
1.67
Preventable Collisions
Per 100K Miles
0.77
Revenue Hours (amount
of service) Per Capita
Peer average: 1.02
$3.16
Net Operating Expense
Per Fixed Route Passenger
$32.29
Net Operating Expense
Per Paratransit Trip
67%
23%
10%
18%
11%
63%
1%
BIKE ’N RIDE
SHELTER SPACES:
49 SOUTH
TRANSIT
CENTER
21 CIVIC
CENTER
PARKING
STRUCTURE
56%
18-25
YEARS OLD
47% EMPLOYED
44% STUDENTS
62%
RIDE 5+
DAYS A WEEK
The objective of the Bus Stop Improvements Program is to bring
all Transfort bus stops into Americans with Disabilities Act (ADA)
compliance so that transit is accessible and comfortable to people
of all abilities and ages. In 2017, 43 stops were upgraded, resulting
in 60% of Transfort’s bus stops being ADA compliant. The majority
of bus stop ADA upgrades are funded through local funds (Keep
Fort Collins Great and Community Capital Improvement Program)
earmarked specifically for this purpose.
365 SERVICE
MAX, 2, 3, 8, 14 and 16 run
on Sundays and holidays.
22 ROUTES
BUS STOP
IMPROVEMENTS
PROGRAM
7%
365
2
3
8
14
16
HAVE YOU
HEARD?
Selected
ro�tes are r�nning S�nda�s and
�olida�s, 365 da�s a �ear�
807
TRAVEL TRAINING
PARTICIPANTS
TRANSFORT
REPRESENTED 63 AT
EVENTS