HomeMy WebLinkAboutMemo - Mail Packet - 1/16/2018 - Memorandum From Kevin R. Gertig And Lisa Rosintoski Re: Leadership Planning Team Request: Elimination Of Easy Pay Bill Payment OptionsUtilities
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Fort Collins, CO 80522-0580
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MEMORANDUM
DATE: January 4, 2018
TO: Mayor Troxell and Councilmembers
FROM: Kevin R. Gertig, Utilities Executive Director
Lisa Rosintoski, Customer Connections Manager
THROUGH: Darin Atteberry, City Manager
RE: Leadership Planning Team Request: Elimination of “Easy Pay” Bill Payment
Option
At the January 2 Leadership Planning Team meeting, Mayor Pro Tem Horak requested further
information on the elimination of “Easy Pay” based on the memo sent to City Council dated
December 29, 2017; specifically, “...provide additional information related to the number of
citizens who still need to be converted to another payment option.”
As of January 4, 2018, all customers have been transitioned off of Easy-Pay. In total, Utilities
transitioned over 7,000 customers and included several training sessions on updated payment
options as part of the transition, which more than 40 customers attended. Customer comments
commended Utilities staff on the training.
For further clarification on the process or next steps, please contact Lisa Rosintoski at
lrosintoski@fcgov.com or call 416-2432.
C: Lori Clements, Customer Care and Technology Manager
Tracy Brann, Billing Supervisor
DocuSign Envelope ID: DCF10585-C193-4BB8-B7B0-C56AB7904997
1/9/2018
1/9/2018
1/9/2018