HomeMy WebLinkAboutMemo - Mail Packet - 08/13/2024 - Transfort 2023 Year in Review – Opportunity and GrowthYEAR IN REVIEW
OPPORTUNITY AND GROWTH
24-26374
20232023
KALEY ZEISEL, DIRECTOR TRANSFORT
2023 was a year of opportunity and growth for Transfort.
A primary focus in 2023 was enhancing the quality of the bus
operator position to boost recruitment and retention. Transfort
made changes to improve bus operator schedules, hired an
onboarding and training specialist, launched a new continuing
education program, added additional field support, increased
our contracted security, added mid-shift breaks on longer,
more rigorous routes, increased wages, added additional
benefited positions for bus operators, offered hiring and
referral incentives, and launched free, on-site counseling to
support staff.
Although Transfort is still not fully staffed, these efforts have
significantly improved our staffing levels. In 2023 we were
able to resume later evening MAX service, resume Route 19,
and reinstate holiday service. We acknowledge that there are
still critical services that need to resume and will do so as our
staffing levels increase.
While we are dedicated to increasing route frequency and
returning to full service as soon as we can, we are also
planning for the future. In 2023, Transfort received a $10.7
million RAISE grant from U.S. Department of Transportation
to help fund the design and construction of the Foothills
Transit Station. The transit station will tie into the future West
Elizabeth Bus Rapid Transit project and includes a roundabout
at Overland Trail and West Elizabeth St., which will facilitate
traffic movements in the area and create a safer intersection
for bicycles and pedestrians.
Transfort remains committed to providing exceptional service
for an exceptional community and we look forward to serving
you in 2024 and beyond.
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2023 HIGHLIGHTS
ADA BUS STOP UPGRADES Since 2016 we’ve been
working on upgrades so that all Transfort bus stops
are compliant with the Americans with Disabilities
Act (ADA), making transit accessible and comfortable
to people of all abilities and ages. Bus stop upgrades
are funded through a combination of Federal Transit
Administration (FTA) grants and local Community
Capital Improvement Program (CCIP) funds. In 2023,
we upgraded approximately 30 bus stops; work
primarily focused on adding concrete pads where none
existed. The goal is for all Transfort bus stops to be ADA compliant by 2026.
We also completed several upgrades at the Downtown Transit Center (DTC). This
included rebuilding the stairs and ramp at the building’s front entrance. Two (2)
additional phases will be scheduled in 2024 which includes upgrading the bus bay
islands, sidewalks, entrances, and exits.
2023 OUTREACH BY THE NUMBERS Did you know we have a free Travel Training
program? Our Customer Support team offers help with trip planning, reading the
schedules, using the rider tools, and more. Training takes place either in a classroom or
onboard the bus! In 2023, we held 45 Travel Training sessions and trained 532 people.
We love to engage with our riders and community members at various events
throughout the year. This year we attended 29 events and spoke with 1,794 people
who stopped by our booth!
DIAL-A-RIDE RIDERSHIP 2019 - 2023
35,000
30,000
25,000
20,000
15,000
2019 2020 2021 2022 2023
600,000
500,000
400,000
300,000
200,000
100,000
0
JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Riders in 2020 1,773,937
Riders in 2023 2,051,972
Riders in 2021 1,442,873
Riders in 2022 1,744,754
Riders in 2019 4,457,618
TRANSFORT RIDERSHIP
35,00030,00025,00020,00015,000 2019 2020 2021 2022 2023
600,000
500,000
400,000
300,000
200,000
100,000
0
JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Riders in 2020 1,773,937
Riders in 2023 2,051,972
Riders in 2021 1,442,873
Riders in 2022 1,744,754
Riders in 2019 4,457,61835,00030,00025,00020,00015,000 2019 2020 2021 2022 2023
600,000
500,000
400,000
300,000
200,000
100,000
0
JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Riders in 2020 1,773,937
Riders in 2023 2,051,972
Riders in 2021 1,442,873
Riders in 2022 1,744,754
Riders in 2019 4,457,618
2023 EXPENSES
State Grants $1,296,297
Partnerships, Contri., & Misc. $3,192,728
Federal Grants $6,484,020
City of Fort Collins $11,501,451
Fares & Advertising $88,783
Transit Services $1,998,171
Property Services $4,731,043
Capital Projects $629,289
Personnel, Prof. & Misc. $14,334,717
Contract Paym. to Govt./Other $620,571
Supplies $4,787
State Grants $1,296,297
Partnerships, Contri., & Misc. $3,192,728
Federal Grants $6,484,020
City of Fort Collins $11,501,451
Fares & Advertising $88,783
Transit Services $1,998,171
Property Services $4,731,043
Capital Projects $629,289
Personnel, Prof. & Misc. $14,334,717
Contract Paym. to Govt./Other $620,571
Supplies $4,787
TOTAL $22,318,577
RIDETRANSFORT.COM • 970-221-6620
2023 REVENUE
State Grants $1,296,297
Partnerships, Contri., & Misc. $3,192,728
Federal Grants $6,484,020
City of Fort Collins $11,501,451
Fares & Advertising $88,783
Transit Services $1,998,171
Property Services $4,731,043
Capital Projects $629,289
Personnel, Prof. & Misc. $14,334,717
Contract Paym. to Govt./Other $620,571
Supplies $4,787
State Grants $1,296,297
Partnerships, Contri., & Misc. $3,192,728
Federal Grants $6,484,020
City of Fort Collins $11,501,451
Fares & Advertising $88,783
Transit Services $1,998,171
Property Services $4,731,043
Capital Projects $629,289
Personnel, Prof. & Misc. $14,334,717
Contract Paym. to Govt./Other $620,571
Supplies $4,787
TOTAL $22,563,279