HomeMy WebLinkAboutMemo - Mail Packet - 10/17/2023 - Memorandum From David Mullin And Jerediah Burianek Re: Transfort Proposed Changes – January 2024
Transfort / Dial-A-Ride
6570 Portner Road
Fort Collins, CO 80522
970.221.6620
970.221.6285 - fax
fcgov.com
Memorandum
DATE: October 5, 2023
TO: Mayor Arnt and Councilmembers
THRU: Kelly DiMartino, City Manager
Tyler Marr, Deputy City Manager
Caryn Champine, Director – Planning, Development & Transportation
Drew Brooks, Deputy Director – Planning, Development & Transportation
Kaley Zeisel, Interim Director – Transfort & Parking
FROM: David Mullin, Senior Transit Manager – Transfort
Jerediah Burianek, Service Planner – Transfort
SUBJECT: Transfort Proposed Changes – January 2024
Introduction
The purpose of this memorandum is to inform Council about route changes Transfort is
performing in January 2024 and to provide an overview of the service change process.
Service Change Process
Service changes are performed generally on an annual basis to provide a robust
process for public interaction and feedback. Changes are performed in August to align
with PSD and CSU school schedules. Additional changes may be made in January to
align with external service partners. Opportunities for route improvements are identified
through feedback from passengers, partner organizations, and stakeholders as well as
internal performance analysis.
Proposed Solution
Transfort has developed a cost-neutral option that will improve the reliability and safe
operations of the FLEX regional connector route, without eliminating any service area
from the existing transit network. These changes are intended to make use of the new
transit center built in Loveland and provide additional transit options for FLEX
passengers. Minor time adjustments are proposed to enhance connections with the City
of Loveland (COLT) routes in Loveland and RTD routes in Longmont.
DocuSign Envelope ID: 24635F8B-D3D1-4EC8-BD7B-ECEF3B93C1B9
Public Engagement
Transfort continually takes feedback about services but will undergo a focused effort on
the specific changes being proposed. A public meeting will be held on Thursday,
October 26th at the South Transit Center (STC) from 4:30 PM to 6:00 PM. Details about
the changes are available on www.ridetransfort.com and will be available at the public
meeting.
Advertising efforts around the Public Meeting
• Digital Rider Alert – Email or SMS text sent to over 300 users
• Posting English/Spanish alert posters in all Transfort buses and Transit Centers
• Posting English/Spanish flyers at key social service agencies and public facilities
to include locations identified in our Title VI plan as being frequented by persons
with limited English proficiency.
• Transfort Monthly Newsletter
• Transfort Website
• Press Release
• Legal Notice in the Coloradoan
• Social Media Postings
• Emails to board and commission members
Areas of Feedback and Input
• Public Meeting
• Transfort Customer Service phone and email
• General Comment Forms
• Online Questionnaire
• Other Stakeholder Meetings
Conclusion
Transfort is actively engaging the public to receive comments about the proposed
changes. A final analysis of all public comments and performance data will be
completed by November 10th, 2023. Council will receive another memorandum about
the outcome and detailing the changes. Another public engagement and marketing
effort will take place to inform the public of the finalized route changes.
DocuSign Envelope ID: 24635F8B-D3D1-4EC8-BD7B-ECEF3B93C1B9