HomeMy WebLinkAboutMemo - Mail Packet - 8/17/2021 - Memorandum From Amanda King Re: 2021 Community Survey Results2021 Community Survey Results08/12/21Leadership LinkAmanda King
Background• Conducted since 2001• Annual beginning in 2017• Online Opt-in version added in 2018• Paused in 2020 due to COVID-19 & budget impacts• Scientific survey• Weighted based on U.S. Census data• Informs strategic master plans, operational & department objectives, and the budget•••••••
Survey Methods33,000 residents603 completed / 88 returned (20%)267 Opt-in responses+/- 4% margin of errorResults weighted
New in 2021• Spring administration: April – May• Inform Budget & Strategic Plan• Omitted CSU on-campus student survey• Updated demographic questions• New questions about Utilities, Connexion, Northern Colorado Regional Airport and COVID-19 response4,
Results Highlights5Availability of affordable quality housing (-4% from 2019)Availability of affordable quality childcare (+7% from 2019)Balancing development/growth (-8%) & Managing/planning for growth (-10%)Police patrol (-8%) & Traffic enforcement (-9%)Police response time (-4%) % Police services overall (-6%)Overall as place to liveNatural areas/open space, parks and trailsQuality of recreational opportunities & cultural facilitiesOverall quality of lifeOverall safety of residentsOverall quality of City servicesCommunity Highlights Measures to Monitor85%91%8%22%85%57%46%69%65%89-92%94%80%48%39%
Other statistically significant variances from 20196Improvements• Pottery studio • Youth/teen rec programs• Adult rec programs • Support of business• Retaining existing businesses• Employee promptness, knowledge and making customers feel valuedDeclines• Volunteered time • Carpooled • Attend neighborhood event • Attendance at government events/providing opportunities to participate • Quality of arts and cultural opportunities
Notable Shifts in Perceptions Over Time785%84%90%82%73%71%70%63%2010 2012 2013 2015 2017 2018 2019 2021Air Quality32%46%50%44%58%56%59%53%2010 2012 2013 2015 2017 2018 2019 2021Street maintenance63%69%75%68%66%58%55%54%2010 2012 2013 2015 2017 2018 2019 2021Openness and acceptance of the community toward people of diverse backgrounds
8COVID-19 ResponseCity’s performance responding to the COVID-19 pandemic
New Connexion Questions9
10Top 3 Priorities
11City efforts and fundingOutcome Area More Effort Same Effort Less EffortEconomy 42% 56% 2%Environment 48% 47% 5%NLSH 60% 35% 5%Safe Community 18% 77% 5%Culture & Rec 25% 72% 3%Transportation & Mobility55% 43% 3%General Government17% 75% 8%
1. Affordable housing & cost of living 2. Traffic3. MobilityOther common themes:- Growth- Homelessness- Climate action & environmental sustainability- Business/economy- DEI, mental health, livability12Open-ended responsesWhat’s the most important thing to focus on and why?“Fort Collins is my home and the best city I have ever lived in, but the current 'affordable' housing is not affordable. The lack of affordable housing is driving me and a lot of my acquaintances, co-workers, and friends out of the place we work and want to live.”“More connectivity = more people biking instead of driving & increased safety = less climate impact.”
13Communications & EngagementWord of MouthFcgov.com (+5%)Social media (+12%)91%82%77%Welcoming involvement InformingListening57%53%49%
142021 Ratings Compared to BenchmarksNATIONAL19HIGHER31SIMILAR13LOWERFRONT RANGE21HIGHER28SIMILAR10LOWER
15Comparisons by subgroupsSubgroups who tended to give HIGHER evaluations:Subgroups who tended to give LOWER evaluations:• Newer and younger residents• Homeowners• White/Non-Hispanic residents• Cisgender & Heterosexual residents• Residents in NE, SW and Central Fort Collins• Residents in Districts 1, 2, 4 and 5• Longer-tenured residents (20+ years)• Older residents (55+)*• Hispanic residents• Gender non-conforming & LGBTQIA+ residents• Residents in NW and SE Fort Collins• Residents in District 6 and 3• Online opt-in respondents* Older & longer-tenured residents gave higher ratings for government participation/engagement
What’s next? • BLT presentation – Jul. 8• ELT presentation – Aug. 4• Leadership Link – Aug. 12• Memo to Council – Aug. 12• Publish/share results with community – end of August• Departmental presentations by request16
QUESTIONS?