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HomeMy WebLinkAboutCOUNCIL - AGENDA ITEM - 01/21/2020 - STAFF REPORT: COMMUNITY DASHBOARD METRIC: ACCESSStaff Report – Community Dashboard Metric Highlight Amanda King, Communications Director STAFF REPORT: Access Fort Collins Response Time Strategic Alignment 2 7.1 - Provide world-class municipal services to residents and businesses Hogwarts Halloween event hosted at Northside Aztlan Community Center High Performing Government STAFF REPORT: Access Fort Collins Response Time Metric Highlight: Average Response Time of Cases Submitted to Access Fort Collins 3 STAFF REPORT: Access Fort Collins Response Time Additional Access Fort Collins Highlights: 4 TOP FIVE TOPICS – Q4 2019 949 925 1216 1530 1245 139 121 119 124 78 Q4 '18 Q1 '19 Q2 '19 Q3 '19 Q4 '19 Public Council/City Manager CUSTOMERS – Q4 2019 368 125 63 55 47 Illegal Parking Rubbish/ Trash Unshoveled Sidewalks Streetlight Repairs Snow & Ice (on-street) STAFF REPORT: Access Fort Collins Response Time Additional Access Fort Collins Highlights: 5 TOP FIVE TOPICS – 2019 Total 2860 3751 3955 4504 4916 657 758 820 695 442 2015 2016 2017 2018 2019 Public Council/City Manager CUSTOMERS – 2019 Total 531 404 339 328 295 Illegal Parking Weeds/ Grass Rubbish/ Trash Unshoveled Sidewalks Other Code Violations STAFF REPORT: Access Fort Collins Response Time 6 Additional Access Fort Collins Highlights: % SUBMITTED THROUGH MOBILE APP 20.9% 21.6% 25.3% 27.9% 33.4% 2015 2016 2017 2018 2019 STAFF REPORT: Access Fort Collins Response Time Thank you! 7 STAFF REPORT: Access Fort Collins Response Time