HomeMy WebLinkAboutCOUNCIL - AGENDA ITEM - 06/16/2020 - COMMUNITY DASHBOARD METRIC-RESPONSE TO PRIORITY 11
Priority 1 Call Process
Rena Martinez, Director & Assistant Chief John Feyen
Strategic Alignment
Safe 1 – Response time to Priority 1 Calls
• Measures our response to our most critical calls
• Expected level of core law enforcement service
• Goal is 5:30 from call creation to an officer on scene
• Target derived from Benchmark City comparison
2
Priority 1 Calls
3
Burglary in Progress
Kidnapping
Robbery
Sentinel Alarms
Shooting
Sierra Activations
Stabbing
Priority 1 Call Process
4
CREATION
Call Entry Mask
is opened by call
taker; automatic
with 911
ENTERED
Call taker sends
call info to
Dispatcher
DISPATCH
Dispatcher assigns
officers to the call
EN ROUTE
Officers are
responding to
the call
ON SCENE
Officers arrive
on scene of the
call for service
1:01 0:31 0:11 3:26
Overall Avg for 2019 (create to on scene) – 5:09
Annual Comparison
5
05:56.0
05:40.0
05:09.0
267 254
207
0
50
100
150
200
250
300
04:45.1
04:53.8
05:02.4
05:11.0
05:19.7
05:28.3
05:37.0
05:45.6
05:54.2
06:02.9
2017 2018 2019
# OF PRIORITY 1 CALLS
AVERAGE RESPONSE TIME
Average # Calls
5:30 Target