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HomeMy WebLinkAboutCOUNCIL - AGENDA ITEM - 08/25/2015 - UPDATE ON HOMELESSNESS ACTION ITEMSDATE: STAFF: August 25, 2015 Beth Sowder, Director of Social Sustainability Vanessa Fenley, Director of Homeward 2020 WORK SESSION ITEM City Council SUBJECT FOR DISCUSSION Update on Homelessness Action Items. EXECUTIVE SUMMARY The purpose of this item is to focus primarily on local action items to address homelessness in Fort Collins and provide a larger context with a brief overview of national, state, and regional trends of homelessness issues and practices. GENERAL DIRECTION SOUGHT AND SPECIFIC QUESTIONS TO BE ANSWERED 1. Does Council have any specific questions about the local action items? 2. Does Council have any specific questions about national, state, and regional trends of homelessness issues? 3. Is there anything else that Council would like staff and Homeward 2020 to consider as we move forward? BACKGROUND / DISCUSSION Homelessness is occurring all over the country (and the world) in communities of all sizes A t the federal, state, and local level, various programs and campaigns have been tried in an effort to reduce both homelessness and the negative impacts of homelessness on the community. This item will provide a brief overview of national, state, and regional trends, and it will focus primarily on actions that are already occurring or that are in the planning stages here in Fort Collins. The goal of this suite of actions is to make homelessness rare, short-lived, and non-recurring. The City of Fort Collins is fortunate to have many great service providers who are collaborating on solutions to end homelessness. Other communities have been looked at such as Houston and Salt Lake City who have experienced great success in reducing their homeless population. There are also National best practices which have been studied and researched by visiting and talking to key players involved. Multi-agency teams have attended national conferences hosted by the Corporation for Supportive Housing, Housing First, and the National Alliance to End Homelessness. The solutions and strategies bringing success to other communities are the concepts being focused on implementing in Fort Collins. The agencies work together and know the homeless population in Fort Collins. Once a month, an interagency team with over 25 different service providers meets to discuss the most frequent utilizers of emergency services. The issues of mental health and addiction which plague that subsection of homeless are severe and the necessary services to treat such as detox are in short supply or nonexistent. National Trends Nationally, there is currently a push at the federal level to end veteran homelessness in 2015 and chronic homelessness in 2017. Additionally, there is an emphasis on better data collection and increased understanding of what works for youth and families experiencing homelessness. The primary system for data collection is the Homeless Management Information System (HMIS), and this system in conjunction with coordinated entry among service providers are prioritized in the Continuum of Care applications. August 25, 2015 Page 2 Best practices that are emphasized by federal funders include those that provide access to permanent or long- term housing for individuals experiencing homeless, specifically through a housing first approach:  Permanent supportive housing (to provide time-unlimited housing and supportive services for those who are disabled and/or chronically homeless)  Rapid re-housing (to quickly re-house an individual or family to either end their homeless episode or provide a bridge to accessing a more permanent subsidy)  Supportive services (to provide the support needed for people to retain housing)  Prevention and shelter diversion (to prevent people from falling into homelessness and to more efficiently utilize limited shelter beds)  Coordinated entry (to more efficiently and effectively utilize limited housing resources)  Outreach (to meet people where they are at currently, providing access to the housing and service system for some of the most vulnerable individuals) National Data for Chronically Homeless Coordinated entry (also known as coordinated assessment or coordinated intake), paves the way for more efficient homeless assistance systems by:  Helping people move through the system faster by reducing the amount of time people spend moving from program to program before finding the right match;  Reducing new entries into homelessness by consistently offering prevention and diversion resources upfront, reducing the number of people entering the system unnecessarily; and  Improving data collection and quality and providing accurate information on what kind of assistance people need. See Attachment 2 for coordinated entry system graphic. State Trends in Colorado In Colorado, the “supportive housing toolkit” was developed to increase capacity of local communities to develop supportive housing with a focus specifically on vulnerable homeless populations. August 25, 2015 Page 3 There is a push to encourage communities to participate in the Mayor’s Challenge to End Veteran Homelessness, as well as convening Coming Home Colorado, an effort to increase housing placements for veterans and ultimately end veteran homelessness in Colorado. Additionally, Medicaid Crosswalk is a program to assist agencies better understand how Medicaid coverage can be used to serve people in permanent supportive housing for reimbursement of supportive services and case management. Information and feedback from participation was also taken to state agencies, including Healthcare Policy and Financing (HCPF), to assure the Medicaid system functioned in a way that allowed for these costs to be reimbursed. Regional Trends The Continuum of Care program is designed by HUD to promote communitywide commitment of the goal of ending homelessness; provide funding for efforts by nonprofit providers, and State and local governments to quickly rehouse homeless individuals and families while minimizing the trauma and dislocation caused; promote access to and effect utilization of mainstream programs by homeless; and optimize self-sufficiency among individuals and families experiencing homelessness. Colorado has three Continuums of Care which include: 1. Denver metro area, 2. Colorado Springs, and 3. the Balance of State (includes the remaining counties in Colorado). The Northern Front Range Continuum of Care (NFRCC) is one of 11 planning regions within Colorado’s Balance of State which is comprised of Larimer and Weld counties. The Balance of State Continuum of Care is moving towards coordinated entry by: 1. Northern Colorado (Larimer and Weld counties) will be a pilot site 2. Tapping into HUD-approved technical assistance to help with establishing processes for coordinated entry In addition to coordinated entry, the NFRCC is discussing opportunities to engage landlords in the following ways: 1. Utilizing a training provided by Brothers Redevelopment on effective landlord outreach (they were effective in Denver with this training) 2. Examining other incentive programs used in other communities Local Action Items Strategies aligned with the 10 Year Plan to Make Homelessness Rare, Short-Lived, and Non-Recurring have been implemented since the plan was launched in 2010. The Community Conversation provided an opportunity to bolster efforts around select action items deemed critical by the community. The brief timeline below provides information on major strategies implemented through 2014, action items for 2015, and anticipated strategies for 2016 and on. 2010 - 2014: Overview of Activities and Progress in the Community  Improved data collection efforts through administering a Registry Week, conducting regular Point-in-Time Counts, and beginning to collect quarterly output data from service providers  Increased permanent supportive housing supply through acquiring additional VASH vouchers (for veterans) and developing Redtail Ponds (efforts led by the Fort Collins Housing Authority)  Increased rapid re-housing supply by launching One Village One Family (a program of Homeless Gear)  Increased access to supportive services, specifically mental health services provided by SummitStone Health Partners  Initiated a cold weather emergency shelter program  Implemented a volunteer-run street outreach program (a program of Homeless Gear)  Increased community awareness of homelessness and the solutions needed to make it rare, short-lived, and non-recurring August 25, 2015 Page 4 2015 Action Items Priority action items for 2015 include the following items. More detailed information on each item is below.  Enhance data collection by improving the functioning and usage of a Homeless Management Information System (HMIS)  Initiate planning for future permanent supportive housing  Develop strategies to specifically make veteran homelessness rare, short-lived, and non-recurring  Engage landlords to increase housing opportunities for people who are currently homeless  Implement a street outreach program  Enhance communication and engagement with the Fort Collins community around the issue of homelessness, including a definition matrix (Attachment 1) Activities and Strategies for 2016 and on  Complete development of additional permanent supportive housing; use data to regularly assess the need for additional units  Develop additional rapid re-housing opportunities for those needing temporary assistance or assistance until they are able to access a more permanent housing option  Implement a coordinated entry process  Expand access to and usage of HMIS, further improving the community’s ability to assess the current status of homelessness and evaluate the effectiveness of implemented programs and strategies  Establish robust prevention and shelter diversion efforts Additional Information on 2015 Action Items As a result of the Community Conversations on Homelessness earlier this year, Homeward 2020 has taken the lead, while continuing to work with the various partners, in coordinating, planning, and implementing several action items here in Fort Collins. Homeless Management Information System (HMIS) National trends have demonstrated the need for having an integrated HMIS system which will provide more accurate, timely assessment of the status of homelessness in Fort Collins, as compared to current measures like the Point-in-Time count. The benefits of this system include:  more consistent evaluation of services at the program, agency, and community levels  help compare apples to apples when assessing how well people are being served  can be the technology used for coordinated entry The next steps identified are: 1. Determine/identify community-level reports to pull. 2. Establish processes and agreements for sharing data. 3. Bring on additional non-HUD-funded agencies. By the end of the year, this system will enable Homeward 2020 and the City to have the capability to share basic client information (i.e., demographic and some intake), will provide access for two new agencies (the Murphy Center and Homeless Gear), and will pull the first community-level reports on the effectiveness of a community- wide system for making homelessness rare, short-lived, and non-recurring. August 25, 2015 Page 5 Potential Benefits of HMIS Permanent Supportive Housing Permanent Supportive Housing is a model that aligns with the federal priority of ending chronic homelessness. The Fort Collins Housing Authority (FCHA) opened Redtail Ponds, Fort Collins’ first permanent supportive housing, in March of this year. It provides 40 units to chronic and veteran homeless individuals, and 20 low- income/affordable units. While this project is a huge success for Fort Collins, the need exists for more permanent supportive housing. The FCHA is taking the lead to examine the next permanent supportive housing project. The project stems from conversations started in the Supportive Housing Toolkit the state convened. They are looking at a comparably- sized project to Redtail Ponds. Some of the positive outcomes at Redtail Ponds included:  Residents giving back by volunteering at Homeless Gear  At least two residents have recently obtained employment  Residents supporting each other  Residents receiving medical care and able to have surgeries that were put off due to not have a place to recover  No one has returned to homelessness  Over 25 residents have signed up for the Supplemental Nutrition Assistance Program Education (SNAP- ED) nutrition program  Partner agencies providing services on-site include SummitStone Health Partners, Veterans Administration, Catholic Charities, Dedicated Navigators, SNAP-ED, Heart Center Counseling Veterans Homelessness As mentioned above, the Mayor’s Challenge to End Homelessness is a program pushed out at the National and State level. It is intended to be a way to solidify partnerships and secure commitments to end Veteran homelessness from mayors across the country. Specifically, the call to action is for mayors to make a commitment to end Veteran homelessness in their cities in 2015. August 25, 2015 Page 6 In July, Mayor Troxell agreed to participate in the challenge, and staff is working with Homeward 2020 and the Veterans Administration to examine where the greatest assistance is needed. The Point In Time count identified 32 veterans; the VA uses the multiplier 1.89 to estimate annual veteran population who’s homeless which would be about 60 veterans in Fort Collins over the course of a year. Redtail Ponds have housed about 17 and another was housed with rapid re-housing through the Volunteers of America (VOA). An additional 8 VASH (Veterans Administration Supportive Housing) vouchers have been leased up since January. Landlord Outreach Landlord outreach will begin in an effort to gain more units available to people experiencing homelessness. Local providers will participate in landlord training given by Brothers Redevelopment and hosted by the Northern Front Range Continuum of Care. Brothers Redevelopment were successful in providing training in the Denver area to local landlords which resulted in 200 units available for people experiencing homelessness. Information will also be presented to the Northern Colorado Rental Housing Association including: 1. Current programs looking for partnerships with landlords include One Village One Family (Homeless Gear), Supportive Services for Veteran Families (VOA), and SummitStone Health Partners. 2. Building on Neighbor to Neighbor’s tenant training - looking for landlords to partner in refining the training curriculum or presenting occasionally. Street Outreach Program Staff is submitting a mid-cycle budget offer in order to pilot a Street Outreach Program in Fort Collins. This collaborative program would be based off the best practice model used in Burlington, VT. It would provide an outreach team available 7 days per week to provide a range of services for persons in and around the downtown business areas focusing on assisting people with psychiatric disabilities, individuals dealing with substance abuse, homelessness, and other unmet social service needs including assessment, support, and active referrals to needed services. Specific data/outcomes seen in Burlington and expected in Fort Collins include:  A safe downtown for everybody  Decrease in calls for service to Police  Decrease in call frequency for high-use individuals  Increased access to travelers and harder-to-reach segment of homeless population  More effective services for people experiencing homelessness; increased access (among homeless population) to mental health supports, other resources and, in the long term, housing  “Cost avoidance” benefits (less Police calls for services, emergency room visits, and jail visits)  Positive impact on other systems like court and corrections  Greater coordination and efficiency  Supports reducing anxiety of merchants, increasing communication, connecting people with services, building relationships, and monitoring status of services (how many shelter beds available, etc.) Staff and partners are planning to use the best practices learned from the Burlington, VT model and modify them to meet the specific needs of Fort Collins. Downtown Response/Merchant Training The Downtown Development Authority (DDA) worked closely with several service providers (including Homeward 2020), businesses, and the City (Police and Social Sustainability) to learn about the behaviors that were problematic downtown. In response, an educational workshop was developed to better understand how businesses may respond to disruptive behaviors that tend to intensify during the busy summer season. There have been three workshops offered to date, and they have been open to anyone. They focus on concerns businesses have shared with the DDA, Downtown Business Association, Police, and Social Sustainability. August 25, 2015 Page 7 Communications and Stakeholder Engagement  Quarterly Gatherings o In an effort to continue the community conversation on homelessness and respond to the input that more communication is needed, Homeward 2020 is convening quarterly gatherings for the Community Conversation. The quarterly gatherings began in July, and the next one is scheduled for October 8, 6:30-8:00 p.m., at the Old Town Library. o Partnering with Fort Collins Reads to highlight youth homelessness (a theme of Close Your Eyes, Hold Hands). o Welcoming feedback from the community regarding future topics of these meetings and ways to improve the gathering.  The Coloradoan and the United Way are partnering to host a poverty simulation in mid-September, which can then recruit people to participate in Make a Difference Day. Homeward 2020 are also working with the Coloradoan and local and state officials to present an advocacy-focused event specifically for people experiencing homelessness and people living in poverty.  Homeward 2020 is updating the Ten Year Plan to accurately reflect current information. A draft will be ready in September.  Homeward 2020 is updating their website to serve as a community resource for understanding homelessness in Fort Collins and finding opportunities to get engaged.  City of Fort Collins and Homeward 2020 Homelessness Initiatives Agreement is currently being finalized and are working together to put the agreement into action. In conclusion, it is important to understand that homelessness is a complex issue and it takes all partners working together as a community to ensure that homelessness is rare, short-lived, and non-recurring. The strategies outlined are based on best practices and align in a way that has been proven in other communities to reduce homelessness. The faces of homelessness are as varied as the number of individuals experiencing homelessness. There is no one solution which is effective in all cases. All solutions take thoughtful planning and resources. Other communities experiencing success have used a combination of: 1. Best practice solutions 2. Targeted resources to solutions that achieved the best results 3. A commitment of local funds While there is still a lot of work to be done, it is important to acknowledge the successes seen in the past six months or so since the Community Conversation on Homelessness. Over 40 people are off the streets and living in their own apartment now, thanks to Redtail Ponds. Five families are no longer homeless because of One Village One Family, which is one of Homeless Gear’s programs. The focus on long-term, evidence-based solutions are providing successes, and the need to continue to work together to do more still exists. ATTACHMENTS 1. Typology of Homelessness (PDF) 2. Coordinated Entry System Graphic (PDF) 3. Powerpoint presentation (PDF) What can we do to talk more effectively about homelessness? Use People-First, Respectful Language • Use language that recognizes the person first, followed by a description of a characteristic or experience • For example, use “people experiencing homelessness” rather than “homeless people” or “the homeless” • Terms commonly viewed as being inappropriate, demeaning, or derogatory to use when describing people experiencing homelessness include “bum,” “hobo,” or “vagrant” • The term “transient” may also cause confusion as some equate “homeless” and “transient,” while others reserve the term “transient” for individuals who travel and do not consider Fort Collins to be their home Use Common Definitions A common typology for defining different experiences of homelessness is needed for several of the following reasons: • Breaks the population into manageable, identifiable groups to better identify the specific housing assistance needs of each • Ensures when homelessness is discussed in the community, there is a consistent understanding of what exactly that experience looks like • Reduces the use of inappropriate or outdated terms Our Fort Collins typology uses two overlapping frameworks. The first framework describes the length of time homeless, including those at risk of becoming homeless. For this framework, the word “homeless” describes situations where people are staying in shelters or on the streets. Typically, the longer someone has been homeless, the more intensive are their housing needs. The second framework describes other critical characteristics, like family status or veteran status. These are important to understand as the needs of individuals versus families, youth versus adults, etc. will differ. The visual on the following page depicts our Fort Collins typology, layering the length of time homeless, and other identifying characteristics. The appropriate housing solutions based on these factors are also included. While the resources outlined depict those services and housing needed to help someone with those characteristics move out homelessness, those may not be the only services needed. For example, emergency shelter is needed to provide a temporary stay while housing is being located. In addition, some people may not seek or readily accept services that can aid them in moving out of homelessness. In those cases, communities often rely on outreach staff to develop relationships with those individuals to understand their service needs and continuously work to connect them with other resources, as well as to help mitigate any issues that arise from individuals staying and living in public spaces. ATTACHMENT 1 FIVE KEY DEFINITIONS EPISODICALLY HOMELESS Cycles infrequently in and out of homelessness Nationally, 10% of literal homelessness PRECARIOUSLY / TEMPORARILY HOUSED Involuntarily doubled up Couch surfing Staying at motels AT RISK OF HOMELESSNESS Rents/owns own home with unsustainable housing costs TRANSITIONALLY HOMELESS Homeless for a short time (e.g., a few weeks), and usually only once Nationally, 80% of literal homelessness CHRONICALLY HOMELESS Homeless for a year or more or cycles frequently in and out of homelessness Has a disabling condition Nationally, 10% of literal homelessness Who? Most Often: Individual adults, including veterans Sometimes: Families Rarely: Youth; Unaccompanied children Who? Most Often: Individual adults, including veterans; Families; Youth Sometimes/Rarely: Unaccompanied children Primary Housing Solution Rapid Re-Housing Permanent Supportive Housing if barriers to housing are severe Who? Most Often: Individual adults, including veterans; Families; Youth; Unaccompanied children Primary Housing Solution Rapid Re-Housing Some situations resolved with no financial assistance Who? Most Often: Individual Coordinated Entry System (CES) Graphic ATTACHMENT 2 Homelessness Action Items Vanessa Fenley & Beth Sowder ATTACHMENT 3 Direction Sought 1. Does Council have questions about local action items? 2. Does Council have questions about national, state, and regional trends? 3. Is there anything missing that Council would like staff and Homeward 2020 to consider? 2 Presentation Agenda • National Trends • State Trends • Regional Trends • Local Action Items § 2010 – 2014: Overview of Activities & Progress § 2015 Action Items § 2016 & beyond Activities & Strategies • Successes and Conclusion 3 Background 4 • Homelessness occurring in communities of all sizes • Various programs and campaigns • Coordination among service providers • Mental health and addiction services needed • Goal – to make homelessness rare, short-lived, and non-recurring National Trends Nationally: • Push to end veteran homelessness in 2015 • Push to end chronic homelessness in 2017 • Emphasis on better data collection • Homeless Management Information System • Coordinated Entry among service providers 5 National Best Practices Housing First approach to long-term housing: • Permanent Supportive Housing (Redtail Ponds) • Rapid Re-housing (Services for Veteran Families) • Supportive Services (SummitStone Health Partners) • Prevention and shelter diversion • Coordinated Entry • Outreach (proposed Street Outreach Program) 6 Housing First Example Housing First approach: • Provide housing quick • Then provide services as needed • Benefit of being consistent with needs ØNew Orleans has reached functional zero for chronic homelessness 7 National Data – Chronic Homeless 8 Coordinated Entry System A Simpler, More Effective Way 9 Colorado Trends • Supportive Housing Toolkit • Mayor’s Challenge to End Veteran Homelessness • Coming Home Colorado • Medicaid Crosswalk 10 Regional Trends • Continuum of Care – promote communitywide commitment – Denver Metro, Colorado Springs, and Balance of State – Northern Front Range Continuum of Care – Coordinated Entry: • Northern Colorado will be a pilot site • HUD-approved technical assistance – Landlord Engagement 11 Local Action Items 2010 – 2014: Overview of Activities & Progress • Improved data collection • Increase permanent supportive housing VASH vouchers and Redtail Ponds • Increased rapid re-housing supply • Increased access to supportive services • Cold weather emergency shelter program • Volunteer street outreach • Increased community awareness 12 Local Action Items 2015 Action Items • Enhance data collection (HMIS) • Planning for next permanent supportive housing • Strategies to make veteran homelessness rare, short- lived, and non-recurring • Landlord engagement/engagement • Street Outreach Program • Downtown Merchant Workshops • Enhance communication and engagement 13 Definitions/Shared Language Chronically Homeless – homeless for a year or more or cycles frequently in and out of homelessness Episodically Homeless – Cycles infrequently in and out of homelessness Transitionally Homeless – Homeless for a short time and usually only once Temporarily Housed – involuntarily doubled up, couch surfing, or staying at motels At risk of homelessness – unsustainable housing costs 14 HMIS Benefits 15 Permanent Supportive Housing • Redtail Ponds opened in March – 40 units to disabled and veteran homeless – 20 low-income/affordable units • Positive Outcomes include: – Residents giving back by volunteering – Obtaining employment – Supporting each other – Accessing medical care and nutrition – Partner agencies providing services on-site – No one has returned to homelessness 16 Redtail Ponds 17 Veteran Homelessness • Mayor’s Challenge to End Veteran Homelessness – National and State program – Solidify partnerships and secure commitments – Mayor Troxell agreed – Staff and Homeward 2020 examining greatest need • Fort Collins Data: – PIT 32 veterans – Redtail Ponds housed 18 – Rapid rehousing housed 4 – Additional 8 VASH vouchers leased 18 Landlord Engagement • To gain more housing for people experiencing homelessness • Landlord training hosted by Northern Front Range Continuum of Care • Success in Denver area – 200 housing units • Information will be provided to Northern Colorado Rental Housing Association: – Current programs looking for partners – Neighbor to Neighbor’s tenant training 19 Street Outreach Program • Pilot a New Street Outreach Program in Fort Collins • Collaborative based on best practice model • Professional/trained staff • Proactive AND responsive to multiple clients • Available 7 days per week to provide relationship building and services 20 Burlington, VT 21 Expected Outcomes • Expected outcomes: – Safe, livable place for all – Increase access to travelers and hard to reach – Decrease calls to Police – Greater coordination and efficiency 22 Downtown Merchant Workshops • Downtown Development Authority, service providers, Homeward 2020, City (Police and Social Sustainability) • Educational workshop developed • Focus on business concerns, processes and protocols, and appropriate responses • Approx. 40 businesses represented, conversations, and creative problem solving ideas 23 Communication & Engagement • Quarterly Gatherings • Poverty Simulation • Updating 10 Year Plan • Updating Website • City of Fort Collins & Homeward 2020 Homelessness Initiatives Agreement 24 Local Action Items Activities and Strategies for 2016 and beyond • Additional permanent supportive housing development • Additional rapid re-housing opportunities • Implement coordinated entry process • Expand access and usage of HMIS • Establish robust prevention and shelter diversion 25 Successes • In the past several months since the Community Conversation on Homelessness: Ø Over 40 people are off the street – Redtail Ponds Ø Five families are no longer homeless – One Village One Family (Homeless Gear) Ø 3 people moved into Single Room Occupancy Ø 2-3 families per quarter leave Faith Family Hospitality Program into permanent housing 26 Conclusion • Our approach to making homelessness rare, short- lived, and non-recurring relies on: – Extensive collaboration – Utilizing best practices – Providing access to permanent housing for all 27 Direction Sought 1. Does Council have questions about local action items? 2. Does Council have questions about national, state, and regional trends? 3. Is there anything missing that Council would like staff and Homeward 2020 to consider? 28 adults, including veterans; Families; Youth; Unaccompanied children Primary Housing Solution Prevention/Rapid Re- Housing/Shelter Diversion Some situations resolved with no financial assistance Who? Most Often: Individual adults, including veterans; Families; Youth; Rarely: Unaccompanied Children Primary Housing Solution Prevention Some situations resolved or sustained with no financial assistance Descriptions of who experiences homelessness Individual adults: Any single adult, over the age of 24 Veteran: Any person having served in the armed forces Youth: Any person between the ages of 18 and 24 Child: Any person under the age of 18; may be in a family or on their own (unaccompanied) Families: A group with at least one person over the age of 18 and one person under the age of 18 Descriptions of primary permanent housing solutions Permanent supportive housing: Long-term (i.e., no time limits) housing assistance, with supportive services Rapid re-housing: Short- to medium-term (from one month up to two years) rental assistance, with supportive services if needed Prevention: Rental assistance to help retain housing “Literally Homeless” according to the Dept. of Housing and Urban Development; includes only individuals staying in emergency shelters, transitional housing, or in unsheltered areas “Literally Homeless” according to the Dept. of Housing and Urban Development; includes only individuals staying in emergency shelters, transitional housing, or in unsheltered areas “Homeless” according to the Department of Education; some “At Risk of Homelessness” may also qualify, if eviction is imminent Primary Housing Solution Permanent Supportive Housing Residents and People Who Travel Residents are those who have the intention of staying in this area (unless access to housing, employment, reconnecting with family, etc., prompts a move). People who travel are those whose stays in the area are intentionally short in duration; increases in this population are reported in warmer months