HomeMy WebLinkAboutCOUNCIL - AGENDA ITEM - 03/28/2017 - NEIGHBORHOOD SERVICES HIGHLIGHTS AND RESIDENTIAL PDATE:
STAFF:
March 28, 2017
Delynn Coldiron, Neighborhood Services Manager
Laurie Kadrich, Director of PDT
WORK SESSION ITEM
City Council
SUBJECT FOR DISCUSSION
Neighborhood Services Highlights and Residential Parking Permit Program Update.
EXECUTIVE SUMMARY
The purpose of this item is to provide Council with highlights of Neighborhood Services’ programs and activities,
as well as an update on the Residential Permit Parking Program (RP3).
GENERAL DIRECTION SOUGHT AND SPECIFIC QUESTIONS TO BE ANSWERED
1. Does Council have any feedback on Neighborhood Services programs or activities?
2. Does Council support the current structure of the RP3 program?
3. Is Council supportive of increasing the RP3 parking fine for event day violations?
BACKGROUND / DISCUSSION
Neighborhood Services Highlights
2016 proved to be another busy year for Neighborhood Services. The programs, services and activities
continued to function at a high level, including enforcement of nuisance codes and the occupancy ordinance;
mediation and restorative justice efforts; education for citizens around the development review process;
programming and education for Colorado State University (CSU) students; neighborhood meetings and problem
solving; and community-wide engagement, training and outreach on a variety of topics. In addition, 2016
continued to see successful events which included providing more than $11,000 in community building and
improvements through the neighborhood grants program, over 100 Neighborhood Night Out events, and
partnering with CSU students and staff for Community Welcome (209 volunteers) and Fall Clean Up (1,877
volunteers and 287 projects).
Staff anticipates an even greater focus on neighborhood livability efforts in 2017 as efforts are increased around
code enforcement, training and citizen engagement, and as staff works collaboratively with others to open the
Campus West satellite office. The following are some key initiatives and program data highlights:
1. Neighborhood Connections
This effort implemented a new program intended to:
Bring neighbors together
Connect neighborhoods to each other and to the City
Identify neighborhood priorities
Co-manage issues and projects
Expand social and community building activities
Develop priorities around neighborhood livability
Co-create with citizens a community that they love and want to be a part of.
Twenty (20) neighborhoods are represented in the current pilot program, with approximately 40 citizens
participating in activities on a regular basis. Efforts have included partnering with CSU’s Center for Public
March 28, 2017 Page 2
Deliberation to develop curriculum and training around leadership, participatory democracy, problem solving, and
meeting organization and design. Staff anticipates opening the program to the entire community during summer
2017.
2. CityWorks EDU: Campus, City and Civic Engagement
This effort implemented a new 3-credit fall course at CSU that is modeled after the CityWorks program. In
partnership with CSU’s Center for Advising and Student Achievement Key Communities program, which provides
support to underrepresented students (first generation, minority, low socioeconomic status, etc.), 31 students took
the course and explored the ways in which Fort Collins operates. The course explores:
The roles and functions of local government
How citizens engage with their local government
How citizens can influence their communities on multiple levels.
A 1-credit follow-up course took place in the first 8 weeks of 2017 spring semester. The same cohort of students
continued to learn about the different roles and functions of local government and community engagement. The
course took a deeper look at how citizens in Fort Collins participate in the community through relationship
building, positive communication with others and participation in local activities. It is intended to give students
practical knowledge and skills that will allow them to maximize their experience while living in Fort Collins.
3. Renewal of Neighborhoods in a State of Change Grant
This effort, done in conjunction with Social Sustainability, Engineering, Parks, Traffic and Utilities, resulted in a
number of improvements within the community. These included:
Sidewalk improvements and upgrades
Street lighting upgrades
Traffic calming solutions
Planting trees to expand street canopies
Addition of one park shelter and upgraded playground equipment
Pedestrian accessibility improvements
Installation of a pollinator garden (joint effort with Nature in the City)
Partnering with other departments to leverage other City funds has been key to achieving success and
maximizing results.
This grant was renewed as part of the 2017/2018 BFO process. It is intended to build on the successes of the
previous grant and will continue to focus on supporting reinvestment in older neighborhoods to stabilize and
restore them. An added component to this grant will encourage matching funds, labor or materials from
applicants as a way to encourage donations, fundraising and resident participation in the projects where
applicable. Additionally, a greater emphasis will be placed on neighborhood and community groups to co-create,
prioritize, and assist with project implementation.
4. Nuisance Code and Occupancy Enforcement
These services help contribute to neighborhood livability through the preservation, maintenance and
enhancement of our neighborhoods. They also help protect and preserve the beauty of the community and the
city’s quality of life.
As part of the 2017/2018 BFO process, additional code enforcement staff was approved. All four inspector
positions, as well as the administrative position to support their efforts, have been hired and training is underway.
This, coupled with changes staff is making to inspection area boundaries, will help ensure increased proactive
inspections and more timely enforcement of violations, especially in areas within the community that have the
highest numbers of nuisance and occupancy complaints.
March 28, 2017 Page 3
The following is data for 2016 enforcement efforts:
Nuisance Codes: 9,658 nuisance code cases were initiated in 2016. This is the highest number of cases
initiated since 2010. The breakdown for the most common cases follows:
o 2,335 Weeds
o 1,706 Forestry/Right-of-Way Encroachment
o 1,704 Rubbish
o 1,464 Snow
o 1,230 Unscreened Trash Cans
o 1,219 - All Others
Education and outreach related to nuisance code requirements is an essential part of staff’s efforts in
Neighborhood Services to encourage voluntary compliance. Voluntary compliance goals for nuisance violations
are 90% for 1st and 4th quarters and 95% for 2nd and 3rd quarters. The reduction to 90% for the 1st and 4th quarters
accounts for increased numbers of abatements that generally occur due to quick turnaround times required for
snow violations. For 2016, the average voluntary compliance rate for the 1st and 4th quarters was 89%; 98% for
the 2nd and 3rd quarters.
Another metric tracked related to nuisance code cases is the number of violations identified through complaints
received and the number identified through proactive patrols. 64% of all nuisance violation cases for 2016 were
identified proactively. Our goal is to increase proactive cases to 85% in 2017.
Occupancy: 206 occupancy cases were initiated in 2016. This is the highest number of cases initiated
since the inception of the current program in 2007. Efforts related to these cases included:
o 109 investigation notices sent
o 56 violation notices issued
o 24 citations issued
During 2016 a limited amount of proactive enforcement of occupancy cases were handled, focusing primarily on
monitoring properties with a prior history of violations. With the added code enforcement resources, staff plans to
increase proactive enforcement of the occupancy ordinance.
5. Process Improvements
Neighborhood Services’ staff strives to be innovative in the way services are delivered and staff is consistently
looking for ways to improve. The following are examples that were implemented by Code Compliance staff during
2016:
Large Item Disposal: A staff committee was formed to address concerns around large item disposal
during the late July/early August timeframe as leases turn over. The group researched programs from
other municipalities, costs associated with the various programs, and met with outside agencies and non-
profit organizations seeking ways to collaboratively address the issues. Based on this research, no
formal program was established due to cost and limited partners who could participate in such an effort.
Instead, two Compliance Inspectors changed their normal routines to ensure daily patrols in the Campus
West area. They looked specifically for large items such as furniture, desks, cabinets, televisions, and
similar items. Based on their efforts during this 4-week period, 194 violation notices were sent to property
owners for the abandoned items and 12 violations referred to the Streets department for items
abandoned in the public right-of-way. These efforts ensured much quicker compliance than had been
done in the past. For 2017, it is anticipated that these efforts will continue and expand into other
neighborhoods near the campus or where similar issues have been identified. Efforts will continue to find
outside partners who might be willing to collaborate with us to recycle and/or repurpose items found.
Forestry/Sidewalk Encroachments: Increased efforts were made to clear bushes and trees that had
overgrown the surface of the sidewalk, as well as those that had grown too low resulting in covered signs
and areas where people had to duck under them. These efforts were done in collaboration with the
Streets and Forestry departments where we coordinated efforts ahead of street sweepers to ensure they
March 28, 2017 Page 4
had access to the entire street, allowing for curb-to-curb sweeping. 1,432 violations were found as part of
these efforts which are planned to continue in 2017.
6. Mediation and Restorative Justice
These services help foster positive and respectful neighbor relationships, open communication and assist
residents and young people in our community address conflict in healthy and effective ways. In an effort to
support increased collaboration between these programs, and to increase efficiency by sharing resources,
changes were made to move these services to the same location and under the same manager.
7. Best/Next Practices
Neighborhoods Services’ staff receives inquiries on a regular basis regarding programs and services. Nationally,
other communities view these as best practices and want to implement them in their municipalities and
universities. Over the past year, this was true for Community Liaison programming, Neighborhood Connections
and Restorative Justice.
8. 2017 - What’s New or Coming?
Campus West Satellite Office
No-Smoking Enforcement
New Classes
Strategic Planning
Residential Permit Parking Program Update
1. Introduction
The Residential Parking Permit Program (RP3) was created to mitigate impacts to neighborhoods from spillover
parking by adjacent activity centers such as CSU, Downtown, and large multi-family residential projects. As of
March 1, 2017, there are eight RP3 zones, covering 296 acres with 3,905 parking spaces, and three more
proposed zones, covering 139 acres with 275 parking spaces (Attachment 2). All the zones directly abutting CSU
are currently deciding if they want to implement RP3 for Stadium Events. Staff is currently auditing the RP3
program for possible improvements and will come back to Council within the next year with possible
recommendations.
2. Background
The RP3 program was created during the 2013 Parking Plan and added to the city’s Municipal Code (Chapter 24,
Article V). The stated purpose of the program is to reduce “unnecessary personal motor vehicle travel, noise,
pollution, litter, crime and other adverse environmental impacts; promote improvements in air quality; reduce
congestion and/or hazardous traffic conditions in the neighborhood; increase the use of public mass transit;
protect residents from unreasonable burdens in gaining access to their property; preserve neighborhood living
within an urban environment; maintain the convenience and attractiveness of urban residential living; preserve
the residential character of the neighborhood and the property values therein; and safeguard the peace and
tranquility of the neighborhood.”
Staffing the program consists of one part time position to administer the program and utilizes existing parking
enforcement officers to enforce neighborhood restrictions. Prior to the implementation of the RP3 program,
parking enforcement staff patrolled the Downtown area primarily on foot and some areas around CSU campus by
vehicle (total of 405 acres). The RP3 program has significantly increased their patrol area to 572 acres (+139
acres proposed) being staffed by the same amount of enforcement officers.
March 28, 2017 Page 5
3. Standards and Procedures
Standards: Implementation of an RP3 zone creates parking restrictions on public streets which limit
parking of non-permitted vehicles to two hours per day during the week (Monday - Friday, 8 a.m. - 5
p.m.). Vehicles parked without a permit for longer than two hours in an RP3 zone are issued a $25
citation. A vehicle may park in any and all RP3 zones for two hours once per day (except Sheely where
two-hour parking is not permitted). The amount of permits made available to each home and business
may vary depending on the amount of parking spaces available. Typically, each single-family home and
business may be offered up to four or five permits, and multi-family units are limited to two permits.
However, most residences only purchase one or two permits. The following table illustrates the permit
costs.
PERMITS Amount Cost
Resident & Business* 1st permit free
2nd permit $15 per year
3rd permit $40 per year
4th permit $100 per year
5th permit $200 per year
Guest < 24 hours free
24 hrs. - 2 weeks $10
Work 1 permit maximum free
Commuter** 1 per vehicle $40/month
*Residences and business must be located within the established RP3 zone.
**Commuter permits are made available to non-residents only after resident and business permits are issued and
surplus parking spaces remain unpermitted. The maximum number of permits issued for a zone is 70% of all
parking spaces.
Procedures for Implementation: The creation of an RP3 zone is initiated by residents of a neighborhood
by submitting a petition with 10 resident signatures. Parking Services staff will then do an occupancy
study in the requested area to confirm that parking occupancy is greater than 70%. The 70% threshold
was identified as a best practice in other communities and adopted to ensure the city was not creating
RP3 zones where they are not needed. If the area does meet the threshold then a neighborhood meeting
is held to discuss the provisions of the RP3 program and garner input regarding the zone boundaries.
After the meeting, ballots are sent to property owners within the proposed zone to vote on RP3
implementation. At least 50% of property owners must participate and a simple majority decides for or
against.
RP3 for Stadium Events: Similar procedures are being followed for the creation of an RP3 zone for CSU
stadium events with the exception of occupancy studies. The primary differences between RP3 and event
parking are as follows:
o Two-hour parking is not permitted.
o Commuter permits are not permitted.
o The citation for a violation is a $100 fine. The proposed fine increase is because event parking for
football games costs $20, therefore a $25 fine is not much of a deterrent to parking in
neighborhoods.
The RP3 for stadium events will be activated for football games and any other stadium event anticipating greater
than 12,000 attendees. Signage will be posted with an informational phone number and website for motorists to
confirm whether or not an event is taking place with associated residential parking restrictions.
March 28, 2017 Page 6
4. Public Feedback about the Program
Since the program’s inception, regular customer satisfaction questionnaires have been administered to
participating neighborhoods. The feedback has been overwhelmingly positive as neighborhoods have “taken
back” their streets. Some criticisms of the program include the cost of permits, fear that commuter permits will
return the original problem, the program simply pushes the problem beyond the zone boundaries, not enough
multi-family permits are provided, and some zones would like enforcement at night.
5. Parking Advisory Board Feedback
The Parking Advisory Board (PAB) was presented the above information at its February board meeting. The
Board was concerned that RP3 is too restrictive to non-residents and creating “parking deserts”. The Board
recommended that the commuter permit program be bolstered by lowering the price of permits and disseminating
more information about the availability of commuter permits. Additionally, it recommended reducing the amount of
commuter permits sold to lower threshold than the 70% occupancy maximum to reduce the impact on
neighborhoods.
The PAB expressed opposition to the RP3 for Stadium Events program, citing that it is unwelcoming to out-of-
town visitors. Should the program continue, permits should be made available for non-residents. (Attachment 3)
ATTACHMENTS
1. Neighborhood Connections Infographic (PDF)
2. RP3 Zones (PDF)
3. Parking Advisory Board Memo - RP3 Program Recommendations (PDF)
4. CSU Game Days and Special Events Memo (PDF)
5. Powerpoint presentation (PDF)
HELPING NEIGHBORS WORK TOGETHER AND WITH THEIR LOCAL GOVERNMENT
• Tools for managing neighborhood conflicts
• Customized City updates/notifications to residents and
neighborhoods (Construction, development review, Road to 2020
initiatives, neighborhood meetings, Utilities work, street
maintenance, etc.)
• Opportunities to sharpen leadership skills
• Proactive and innovative methods for
public engagement
• New resources to support neighborhood organization
and action
• Bring neighbors together
• Connect neighborhoods to each other and to the City
• Identify neighborhood priorities
• Co-manage issues and projects
• Expand social and community building activities
• Develop priorities around neighborhood livability
(Crime prevention, land use issues, code compliance, physical
improvements, transportation, economic development,
diversity, accessibility)
RESOURCES GOALS
TIMELINE
PROGRAM HIGHLIGHTS
OCT 2014
Research
begins.
Community outreach,
questionnaire, meetings
and more.
APR 2015
– FEB 2016
JUN 28 – AUG 1
2016
Application period for
pilot neighborhoods.
Pilot neighborhoods
begin and feedback
is gathered.
AUG – DEC
2016
The Fort Collins program
launched citywide.
SPRING/SUMMER
2017
NEXT STEPS:
Auxiliary aids and services are available for persons with disabilities. V/TDD: 711 16-2193
September 19
Neighborhood issues
and opportunities
November 14
Group dynamics and
facilitative leadership
January
City plan and “what’s
wrong to what’s strong”
February 13
Designing innovative
neighborhood meetings
Future topics : Fortify Fort Collins ; polarity management (positions and interest) ;
new neighborhood partnership/grant program
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PARKING ADVISORY BOARD
Chair, Holly Wright
Vice Chair, Bob Criswell
MEMORANDUM
DATE: March 13, 2016
TO: Mayor Troxell and City Councilmembers
FROM: Parking Advisory Board
RE: Feedback on Residential Parking Permit Program (RP3) and Large Stadium
Event Residential Parking
During the February 13, Parking Advisory Board (PAB) meeting, City staff presented updates on
Residential Parking Permit Program (RP3) and Stadium Event Residential Parking Program. In
response, board members discussed options for improving the RP3 program, including revisions to
commuter permit rules and issues regarding parking in residential neighborhoods during large stadium
events.
The Board offers the following comments and recommendations to Council on these programs:
RP3 Commuter Permits
Recommendation:
Provide additional opportunities for non-residential parking in RP3 zones by making commuter permits
more available.
Observations and comments:
x Commuter permits currently cost $40 per month.
x Staff presented evidence to the board that occupancy in RP3 zones is well below the 70%
threshold used to determine eligibility for formation of a zone. Occupied spaces vary from 25% -
50% of the total number available (except for Spring Court, a one-block zone).
x The intent of the RP3 zone was not to create “parking deserts” but to allow residents the
opportunity for a parking space in their neighborhood.
x PAB suggests evaluating the price of commuter permits and lowering the cost depending on the
demand for parking.
x To reduce the impact on residents, it is suggested to lower the maximum occupancy rate (from
70% to 60%) above which no commuter permits can be sold and to assign commuter permits to
block faces.
x City staff should do more to promote the availability of commuter permits through signage,
education and online access to permits.
Large Stadium Event Residential Parking
Recommendation:
Do not form an RP3 program for CSU Game Days.
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ATTACHMENT 3
PARKING ADVISORY BOARD
Chair, Holly Wright
Vice Chair, Bob Criswell
Observations and comments:
x The concept of permit parking with fines for non-permitted vehicles is unwelcoming to visitors
to the community.
x Parking in neighborhoods that border CSU is a parking resource that will be needed for the
potential volume of cars that need to be accommodated for large events. It also may help with
traffic congestion after events if cars are spread around the campus.
x A permit parking program for large events will prevent gatherings of students and Fort Collins
residences at homes in the RP3 zones that wish to assemble and celebrate before and after the
games.
x If RP3 is offered, large event parking permits must be offered to nonresidents.
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ATTACHMENT 4
1
Neighborhood Services Highlights
Delynn Coldiron, Neighborhood Services Manager
ATTACHMENT 5
Purpose
2
To provide Council with highlights of Neighborhood Services’
programs and activities, as well as an update on the
Residential Permit Parking Program
Direction Sought From Council
• Does Council have feedback on Neighborhood Services
programs or activities?
• Does Council support the current structure of the Residential
Permit Parking Program?
• Is Council supportive of increasing the residential permit parking
fine for event day violations?
• Does Council have feedback on Neighborhood Services
programs or activities?
• Does Council support the current structure of the Residential
Permit Parking Program?
• Is Council supportive of increasing the residential permit parking
fine for event day violations?
3
Neighborhood Services
4
Neighborhood
Administration
•Education & Outreach
•Engagement
•Problem Solving
•Meeting Facilitation
•Events & Programs
•Grant Management
•Special Projects
Mediation &
Restorative Justice
•Education & Outreach
•Mediation
•Restorative Justice
•Meeting Facilitation
•Training
•Volunteer Management
•Grant Management
Development
Review Liaison
•Education & Outreach
•Engagement
•Meeting Facilitation
•Resource for
Residents
•Development Review
Community
Liaison
•Education & Outreach
•Problem Solving
•Programming for
CSU Students and
Long-term Residents
•National Best
Practice
Code Compliance
• Education & Outreach
• Code Review
• Compliance
• Inspection
• Problem Solving
• Enforcement
• Occupancy
5
• Bringing neighbors together
• Connecting neighborhoods to each other and
the City
• Identifying neighborhood priorities
• Co-managing issues and projects
• Expanding social and community building
activities
• Developing priorities around neighborhood
livability
• Co-creating with citizens a community that they
love and want to be a part of
CityWorks EDU:
Campus, City & Civil Engagement
6
• Modeled after CityWorks.
• Academic support for underrepresented populations.
• Explore the roles and functions of local government.
• Explore how citizens can engage with their local government
and influence their communities.
• Weekly article research and discussions.
• Read For the Love of Cities and write a paper.
• 2 – community engagement activities.
• Final presentation on a city code, ordinance or policy.
• Next practice.
Renewal of Neighborhoods - Grant
7
8
Code
Compliance
and
Occupancy
Data
9
Process Improvements
10
New Staff – Neighborhood Livability
11
Neighborhood Services…..
Strengthening the Fort Collins
Community through education, resources,
and public involvement
What’s New or Coming?
12
Residential Parking Permit Program (RP3) Update
Seth Lorson, Transit Planner
RP3 Standards
Enforcement:.
Public 2 hour parking:
Can only park once per day per zone.
Permit holders are exempt.
Citation for exceeding 2 hours: $25
Residents and businesses in zone may obtain 1 to 5 permits.
Guest and work permits are available.
Commuter permits are made available to non-residents if spaces are
available.
13
Weekday RP3 Stadium Event RP3
Monday – Friday 8am-6pm Day of Event (12K+ attendees)
2-hour parking once per day No 2-hour parking
$25 citation $100 citation
Zone occupants: 1 – 5 permits Zone occupants: use same permits as
weekday
Guest and work permits available Guest and work permits available
Commuter permits available for non-
residents
No commuter permits
Process for Creating a Zone
Neighborhood
initiated petition
Occupancy
study
Neighborhood
meeting
Property owner
vote
Implementation
14
15
Summary of all RP3 zones
• 8 existing zones, 3 proposed
• 4,180 total parking spaces
• Permits issued:
• 1,384 residential
• 58 commercial
• 34 commuter
• Occupancy:
• Before RP3: 83%
• Current: 40%
Direction Sought From Council
• Does Council have feedback on Neighborhood Services
programs or activities?
• Does Council support the current structure of the Residential
Permit Parking Program?
• Is Council supportive of increasing the residential permit parking
fine for event day violations?
• Does Council have feedback on Neighborhood Services
programs or activities?
• Does Council support the current structure of the Residential
Permit Parking Program?
• Is Council supportive of increasing the residential permit parking
fine for event day violations?
16
THANK YOU
17
Additional Information
The following are additional slides
not used as part of presentation
18
Code Compliance
19
0
500
1000
1500
2000
2500
3000
3500
4000
Nuisance Cases
2015
2016
92.73%
0.30% 6.97%
Case Results
Voluntary Compliance
Abatement
Civil Citation
9,658 Cases - 2016
Occupancy (aka U + 2)
20
41%
6%
34%
19%
2016 Cases By
Quadrant
NW NE SW SE
0
50
100
150
200
250
Annual Caseload
Yearend
Complaints Up 25% in 2016
206 Cases - 2016 Boundaries = College / Prospect
Mediation & Restorative Justice
21
October 2015 – September 2016
MEDIATION RESTORATIVE JUSTICE
407
CASES
ASSISTANCE
42% BASIC
58% ADVANCED
20
FACE TO FACE
1,104 MEDIATIONS
TOTAL
CONTACTS
MADE
99.4%
OF PARTICIPANTS HAPPY
WITH RJ EXPERIENCE
YOUTH SERVED
162
370
FAMILIES,
VICTIMS/REPRESEN
TATIVES,
COMMUNITY
MEMBERS SERVED
2,244
VOLUNTEER
HOURS
PER YEAR
Best/Next Practices
22
Town & Gown
April 10 meeting with pilot neighborhood representatives
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ATTACHMENT 1