HomeMy WebLinkAboutHuman Relations Commission - Minutes - 03/10/1977•
CITY OF FORT COLLINS
MEMORANDUM
DATE: March 24, 1977
TO: Human Relations Commission
FROM: Mary Ann Kennaugh, Secretary
RE: Minutes of the March 10, 1977 Regular Meeting
I. Call To Order
Called to Order by Chairwoman Batson at 7:34 p.m., City Council Chambers,
300 W. LaPorte Avenue, Fort Collins, Colorado.
II. Role Call
Members Present -
Margaret Batson, Chairwoman
Ben Napheys, Vice Chairman
Gloria Hershberger, Secretary
Rev. Ed Ostertag
Steve Smith
Kelsey Smith
Members Absent
Art Jackson, excused
Don Shoemaker, excused
Ken Drieth, excused
III. Consider Approval of Minutes
Guests
Susan Jones, Assistant to the City Manager
Dorothy Lasley
Buz Hicks
Bill Clothier
Ray Harper
Other members of the Larimer County Association
of the Blind and Physically Handicapped and
Concerned Citizens
Staff
John D. McGraw, Director of Human Resources
Rosita Bachmann, Human Rights Officer
Mary Ann Kennaugh, Secretary
Commission member Napheys moved approval of the February 10, 1977 meeting
minutes as distributed. Commission member Hershberger seconded and the minutes
were approved 5 - 0.
IV. Consider Creation of Handicapped Advisory Committee
- Buz Hicks gave a brief summary of the proposal as attached to the February 10,
1977 minutes. (Exhibit "A" attached hereto.)
- Chairwoman Batson indicated that City Council had expressed their support for
the group's establishment and functioning, and that the Human Relations
Commission's role would be to give moral support and any other help it could.
March 24, 1977
Human Relations Comnsion •
Minutes of the 3/10177 Regular Meeting
Page Two
The White House Conference on the Handicapped, to be held May 23-27, 1977 .
was discussed. The establishment of on -going communication between national,
state, and local committees on the handicapped is part of the planning for
the White House Conference. Social Security benefits were discussed as one
area needing reform and consideration at the White House Conference (Currently,
Social Security Income and medical benefits can be decreased if an individual
makes as little as $50/month on a job. This tends to decrease the incentive
for the handicapped to work.)
Commission member Ostertag suggested that the Human Relations Commission set
up a joint study -sharing session on the handicapped with the Chamber of
Commerce following the national conference. It was further suggested that
some of the delegates to the White House conference be invited to attend this
study session.
The Handicapped Group expressed their desire to have some delegates at the
White House Conference from their group. The group indicated that only
delegates selected at the state conference have voting power at the
Washington conference; however, no members from this group had been selected
and the extent of their involvement at the national conference would be
limited to off -hours lobbying. The group indicated that the Human Relations
Committee could write a letter to Washington (specifically to Jack Smith,
Executive Director of the White House Conference on Handicapped Individuals)
to back up the group's request and to encourage Washington Conference Director,
Jack Smith, to invite them. (Attendance at the conference is by invitation
only.)
Commission member Napheys moved that the resolutions passed at the January 13,
1977 and the February 10, 1977 meetings regarding the creation of a Handicapped
Advisory Committee as a standing committee of the Human Relations Commission,
and the concurrent amendment to the Commission's by-laws, be rescinded, and
that the Chairwoman be authorized to appoint a special committee to be
designated the Handicapped Advisory Committee, pursuant to the Human Relations
Commission By-laws and membership functions. Commission member Ostertag
seconded. Discussion followed. Commission member Napheys indicated that
the membership functions, and operating guidelines for the Committee were
fine(See Exhibit "A"), and that he would like to see at least one or two Human
Relations Commission members on the Committee if it is to be a special committee
of the Human Relations Commission. Commission member Ostertag indicated his
concurrence and that this suggestion was in order. Chairwoman Batson called
for the question, and motion passed 6 - 0 with the following vote: Ayes:
Commission members Batson, Napheys, Hershberger, Ostertag, Smith and Smith.
Nays: None.
Commission member Ostertag moved that the Human Relations Commission write
a letter encouraging Fort Collins representation at the White House Conference
on Handicapped Individuals. Gloria Hershberger seconded, and the motion passed
6 - 0 with the following vote: Ayes: Commission members Batson, Napheys,
Hershberger, Ostertag, Smith and Smith. Nays: None.
March 24, 1977 • •
Human Relations Commission
Minutes of the 3/10177 Regular Meeting
Page Three
Chairwoman Batson indicated the Commission would receive suggestions from
the handicapped group (who proposed the establishment of the special
committee) for applicants for membership on the Handicapped Advisory Com-
mittee. She further indicated that appointments of Human Relations Com-
mission members to the Committee would be in an ex-officio capacity, and
appointed the following members to serve as ex-officio members on the Com-
mittee:
Commission member Ostertag
Commission member Hershberger
- Bill Clothier indicated he has a collection of materials on the handicapped
available for use by anyone interested. Buz Hicks indicated that the Larimer
County Association of the Blind and Physically Handicapped has a file cabinet
available for access. Commission member Ostertag noted that the Chamber of
Commerce should be made aware of and have access to these materials.
- John McGraw indicated that the Handicapped Advisory Committee also has access
to Human Relations Commission staff functions and facilities.
- Commission member Ostertag suggested that the agenda for the Human Relations
Commission's June meeting include a report on the White House Conference by
the Committee or from one of the delegates who attended. (Delegates to the
Conference, as elected at the State conference, are David Anthony and Ted
Sharp from Weld County.)
- Buz Hicks invited all present to attend the next meeting of the Larimer County
Association of the Blind and Physically Handicapped to be held March 17, 1977,
at St. Luke's Church, 7:00 p.m.
- John McGraw reminded the Committee of the availability of reimbersements for
the transportation costs of handicapped committee members to Human Relations
Commission meetings.
- Buz Hicks indicated that the group known as the Colorado Handicapped Workers,
Inc., who are soliciting support of the handicapped through the selling of
light bulbs, is a non -charitable profit making group and in no way connected
with the Larimer County Association of the Blind and Physically Handicapped.
Although this group is operating within the l.aw, it defines "handicapped" to
include pregnant women,etc., and their benefits are derived from working for
the organization, but that few truly handicapped persons are employed by it.
It is creating problems for other charitable, non-profit groups and purchase
of their product (light bulbs) is discouraged. It was noted that Council-
woman Gray would be contacting the Attorney Generals' Office in Denver about
the group. The Human Relations Commission cannot take any official action in
the matter. It was noted that independent, individual action could be taken
to make the community aware of the situation through the news media, the
Chamber of Commerce, etc.
March 24, 1977 0 •
Human Relations Commission
Minutes of the 3/10/77 Regular Meeting
Page Four
V. Police - Grievance Procedure
A. Commission member Hershberger indicated that the final draft of the proposal
to include the Human Relations Commission as an appellant advisor to the City
administration in the proposed Police - Grievance Procedure is not yet com-
pleted. Commission member Napheys moved that this item be tabled until the
next meeting. Commission member Hershberger seconded, and motion passed 6-0
with the following vote: Ayes: Commission members Batson, Napheys, Hersh-
berger, Ostertag, Smith and Smith. Nays: None.
- John McGraw read his memo addressed to the City Manager regarding this
matter. (Exhibit "B") Commission member Napheys requested that a copy
of such memo be included with the final proposal presented by Lucia Liley.
B. Commission member Hershberger indicated (as requested at the 2/13/77
meeting) that 19 complaints had been received by the Police Department
in 1976, five of which were filed by minorities. Of these five, I
had been substantiated and the officers disciplined. As requested,
Commission member Hershberger is to present further information as to
the number of complaints filed by non -minorities and their disposition.
VI:: Other Business
A. Commission member Ostertag expressed his dissatisfaction with the
2/13/77 meeting minutes regarding Item VII, Human Rights Annual Report,
in that the minutes inadequately reflected the frustration of the Human
Relations Commission in knowing what was going on, what the procedures
are, and what progress is being made at the Human Rights Office.
- Napheys - Aren't you referring to the Affirmative Action article in
The Wnrd?
- Ostertag - No, I am referring to the Human Rights Annual Report.
Commission member Ostertag further felt that the Human Relations Commission
has no way of finding out the procedures involved in the handling of
complaints.
- Rosita Bachmann - A Civil Rights Specialist will never make this infor-
mation public. (Referring to specifics involved in a discrimination
case, e.g. names of the parties involved.)
- Napheys - You can once the case goes to court. (Bachmann- The parties concerned
can make it public at any time.
- McGraw - (Addressing Ostertag) Would you like the format of the minutes
changed? (Ostertag: No) Are you concerned about being informed about
the Human Rights Office?
March 24, 1977
Human Relations Commission
Minutes of the 3/10/77 Regular Meeting
Page Five
- Bachmann - General case information is presented to the commission in /
quarterly reports. Commission member Ostertag indicated that he would
check his notes from the last meeting to determine the specific
frustration expressed by the Human Relations Commission over the Human
Rights Annual Report and address the issues at the next meeting.
B. Commission member Ostertag - Regarding the approved motion of the Human
Relations Commission at the February 10, 1977 meeting to take no action
regarding the Affirmative Action article printed in The Word, the "action
of no action by the Human Relations Commission was the worst position
of all. There must be some substance that leads to this type of article;
some views regarding the situation must be erroneous. The Human Relations
Commission, as a body, is not entering into dialogue with the editor
of the article; but, Commission member Ostertag "hopes that, if
Commission members have such information (reference to erroneous views),
they make it known."
- Chairwoman Batson - "i don't know how extensively an individual can go into
this type of thing. The only way I know you can, is to start asking.
(It is) something that each Human Relations Commission member would have
to look into on his/her own."
- Ostertag - There has been no retraction of the article or statement of
mistake; he is saying some serious things about the City.
- McGraw - The statements are regarding preceptions, not verifiable facts,
and the demand for retraction of perceptions is not appropriate and would
not likely be honored.
- Ostertag - Some people in the City are expressing fear of voicing complaints.
- Napheys - Regarding the last meeting and the discovery of "true facts,
we (the Human Relations Commission) were not in the position to be a fact-
finding committee.
- McGraw - The Affirmative Action Plan is: 1)an attempt to deal with many
issues, some of which were reidentified in the article, and 2) an attempt to
identify facts regarding perceived problems with achieving Equal Employment
Opportunity status and overcoming them. We need to know what the labor
force market looks like and compare it to employment statistics. We currently
do not have applicable labor force statistics; we need to look at what point
minorities were screened out of the hiring process. Current personnel
records do not accommodate ready collection of these types of statistics,
but they (Personnel records) are currently in the process of being amended.
- Ostertag - The reference to the fact that there are individuals who would not
feel free to voice their true feelings is my concern. We need to find
whether there are individuals like this, talk to them, and expose their concerns.
"If there is any way we can become aware of these facts, we should do so."
- Batson - Each Human Relations Commission member must do his/her own investigation
and find out.
March 24, 1977 • •
Human Relations Commission
Minutes of the 3/10/77 Regular Meeting
Page Six
- McGraw - How do you go about making these people comfortable in airing their
concerns to someone who can find the facts and deal with the problems?
- Bachmann - Discrimination complaints can be filed with outside agencies;
within the City, employment grievances can be taken to the Personnel Board.
e.g. criticism of a supervisor. Perhaps we need to do some counseling on
how to better deal with internal complaints.
- Ostertag - "In the Affirmative Action Plan, there is no choice but to face
the criticism?"
- Bachmann - Equal Employment Opportunity counselors refer employees to our office
if they have a problem. Employees are referred to the Affirmative Action
Officer who reports to the City Manager.
A grievance questionnaire was distributed to all City career
employees in December, 1976. Analysis of the survey data is to be made
public. 50% of the employees do not know about the (grievance) procedure.
This is a deficiency.
- Ostertag - Are there circumstances to prevent employees from presenting
grievnaces?
- Bachmann - Yes - we are dealing with human beings. There is not a gracious
way of confronting a supervisor with a grievance. In the recent survey,
one question dealt with whether or not an individual would feel free to
file a grievance. We will be addressing the response to this question.
About 1/3 felt they would get into trouble if they filed a grievance.
- Commission member Napheys requested that the survey analysis be presented
to the Human Relations Commission.
- Bachmann - "I don't know if this is the proper body to address Affirmative
Action, but you are welcome to have survey statistics." (Copies will be
distributed for the next meeting.)
C. Commission member Napheys moved that the Human Relations Commission express
their thanks for the City Boards and Commissions appreciation dinner.
Commission member Ostertag seconded and motion was approved by consensus.
VII. Meeting adjourned at 9:15 p.m.
•
YIIOI'OSAL FOR THE CREATION OF A SPECIAL
"BANDICAPPEDu ADVISORY CC1iMr""TEE
PROPOSAL
handicapped Advisory Committle
A. Mc;rbcrshi2. This cowmittee shall be comprised of six (6)
handicapped and three (3) non-banrorsa-ppcd n frog members
appointed by the liuman Relations
fied applicants, 1'ic!abers of Bald Co'.:nittee shall serve
four (4) years or until their auccescors are a;>puint.ed,
and appointments to tech Coe. mitteeAlly uhallofeesuch as to
achieve overlapping
members Tray be appointed by the Conaaittee.
g. Functions.
1) To collect and assess data on the handicapped in the
City.
2) To rccommand such action as would be necessary or
advise,ble to il:,prove the accessibility to the handi-
c Aped of Uui.ldi.rigs within the City.
3) To rec.:n.:cnd tiuch action �.s taould be necessary or
advisable to provide iirprovcd transportation services
to the handicapped.
4) To work with the City PlanlTfng Department and the
Ylalining and Zoning Board on revisions of the zoning
ordinances relating to the handicapped•
5) To educate and eoordii.ate with the husil:css cor::""" ty
on prohlems of the h j!dfca}ped in the area of cc,p7oyi.�ent.
To establish a clearing hv':Ise for the dis:,:minatzon of
6) inforT-ation pertinent to the reeds of the l;andfcappcd.
11 ado t su�_h ru1Cs
(;, CeratinP__C'.�idclines. The ce;..�littee sha 1
11neces ::ry and desirebir_ inch
and operating p*occd s as
ll not be inconsistent with the Charter
rules and procedures sha
or Crdir.anccs of the City of Fort CollinsCo ior with e r By-laws
of the lluman Relations Cor.nfssion. Copies of these rules and
procedures shall be presented to the liu;nan Relations Ccn.Tission
for official confirmation and a copy of said rules and pro-
cedures s1,311 then be filed with the City Clerk.
�XNiB7�
CITY OF FORT COLLINS
M E M O R A N D U M
DATE: March 1, 1977
TO: Robert L. Brunton, City Manager fir(
FROM: John D. McGraw, Human Resources Directorl
`J.
j1t
tr
RE: The Proposed Inclusion of the Human RelalionsCornrnission as an
Advisory to the City Administration in the Proposed Police
Grievance Procedure
In reviewing this proposal, I am mindful of the difficulties experienced by
the Human Relations Commission in handling community discrimination grievances
prior to the enactment of the Human Rights Ordinance. During that period, the
Human Relations Comm'ssion was viewed by many residents as ineffective, because
it was assigned a responsibility for resolving complaints over which it had
no legal authority.
The current proposal suggests that the Commission review, in an.advisory capa-
city, actions taken by the Police Department to remedy individual citizen com-
plaints. As I understand the proposal, the pnooscrs envision that the Com-
mission will, in most cases, merely review the report submitted by the Police
Department on its action on a given complaint. However, it is also envisioned
that some cociplainants will not be satisfied with the action taken by the
Police Department. In such instances, the Human Relations Commission t:ould re-
view the complaint, the action taken by the Police Department, and hold a hear-
ing at which the Complainant would provide testimony regarding his dissatisfaction
with the action of the Police Department to resolve the ceu;plaint.
I am, first of all, unclear as to the limitations of this hearing. Are both
parties to be present or represented at the hearing? Can the Commission call
witnesses? or hear witnesses? Can the Commission call for evidence? If so,
to what extent? Can the Commission deal with confidential matters? If so,
can the Coi,.mission call for a closed session?
Subsequent to the hearing, it is proposed that the Commission advise the City
Administration on an appropriate action based on the merits of the case as pre-
sented in the hearing.
If the Commission does not have access to information sufficient to discern the
facts, then I question the competence of their advice. Will this function of
the Commission require an amendment to the Commission's Creating Ordinance or
By -Laws?
JDM/mak
cc: Lucia Liley, Assistant City Attorney
r
ATTACHMENT "A"
All answered questi 0aires were combined into one Oeral pool and analyzed
as a whole.
ANALYSIS OF ALL QUESTIONNAIRES COMBINED (397 answered returns)
I. The responses to the following questions indicate that a substantial number
of career employees do not know enough about the question to answer it.
Criteria: 25% and over.
Question 8 shows that 31.5% of the employees do not know if it is
easy to contact their EEO representative.
Question 9 shows that 26% of the employees do not know if a real
effort is being made to provide equal opportunity for employees
at the division level.
Question 10 shows that 28% of the employees do not know if a real
effort is being made to provide equal employment opportunity for
women in their department.
II. The responses to the following questions indicate employees' general approval
of what the City is doing now. Yes answers substantially higher.
Criteria: Twice as many yes as no answers.
Question 8 - 61% said it is easy to contact their EEO departmental
representative; compared to 7% who said it is not easy.
Question 9 - 56% said that a real effort is being made to provide
equal employment opportunity for employees in their division; com-
pared to 16% who said a real effort was not being made.
Question 10 - 56% said that a real effort is being made to provide
equal employment opportunity for women in their department; com-
pared to 15% who said a real effort was not being made.
uestion 11 - 63% said that a real effort is being made to provide
equal employment opportunity for minority group members in their
department; compared to 11% who said a real effort is not being
made.
Question 12 - 70% said that they are making good use of their abilities;
compared to 22% who said they were not making good use of their
abilities.
Question 13 - 71% said that they have been given an opportunity to get
the training necessary to do their job; compared to 16% who said
that they had not been given the training necessary to do their job.
Question 15 - 78% said that they have talked to their supervisors about
their job performance in the past twelve months; compared to 18% who
said they had not talked to their supervisors about their job
performance.
Question 19 - 72% said that they are, generally speaking, satisfied with
their job; compared to 15% who said they were not satisfied with
their job.
Question 27 - 72% did not feel that younger employees receive better
treatment than older employees in their department; compared to
12% who felt that younger employees do receive better treatment
than older employees.
Question 29 - 69% said they would feel free to file a discrimination
grievance if they felt they had been discriminated against; compared
to 27% who said they would not feel free to file a discriminatino
grievance.
III. There were no items showing general dissatisfaction.
Criteria: Twice as many negative as positive reponses.
IV. The answers to the following questions indicate strong division between
yes and no responses:
Question 14 - 44% agreed with the statement "Where you work, do the best
qualified individuals generally get the promotions?"; compared to
34% who disagreed with the statement.
Question 16 - 49% said that they had talked with their supervisors in
the past twelve months about their opportunities for promotion; com-
pared to:46% who said that they had not talked with their supervisors
about opportunities for promotion.
Question 17 - 33% said that they had talked to their supervisors in the
past twelve months about equal employment opportunity; compared to
57% who said that they had not talked to their supervisors about
equal employment opportunity.
Question 18 - 60% said that they had talked with their supervisors in
the past twelve months about their training needs; compared to 32%
who said that they had not talked with their supervisors about
their training needs.
Question 20 - 39% said that they were satisfied with their opportunities
for promotion; compared to 48% who said that they were not satisified
with their opportunities for promotion.
uestion 30 - 33% said that they felt they would get into trouble if
the filed a discrimination grievance; compared to 45% who said they
would not.
Question 31 - 37% said that they felt they would get into trouble if they
filed a personnel grievance; compared to 40% who said they would not.
Question 32 - 50.5% said they knew how to file a discrimination grievance;
compared to 47% who said they did not.
Question 33 - 30% said that they thought the system for handling dis-
crimination grievances if effective; compared to 32% who felt it is
not effective.
- 2 -
V. The answers to the
three (3) employees
Representative is:
following question indicate that one (1) out of every
in the City do not know who their department EEO
Question 7 - 33% said that they did not know who the Equal Employment
Opportunity Representative for their department is; compared to 66%
who said that they did know who their EEO Representative is.
- 3 -
I. Background Information
ATTACIIHENT "A"
Analo s Of All City Departments At Larc
404 Returned
7 individuals chose not to answer but
returned the questionnaire
Symbols - NA = Not answered.
1. How long have you worked for the city?
O 1-12 months L] 36-60 months
12-36 months O Over 60 months
2. What is"your highest level of education?
Less than high Attended technical,
school graduate vocational, or
buaineas school
High echool graduate Bachelors Degree
Advanced Degree
3. How old are you?
QLees than 20 years
U 20 to 30 years
4. Are you a aupervicor?
l_ 1 Yes
5. what is your sex?
CJ Male
[_-::] 31 to 40 years
EA41 to 50 years
EJ51 years or above
O No
UFemale
6. Are you a member of a minc,rity grcixp?
(That is, Black, Spc.nich Surncu.cd Amcriean, Am^riean Indian,
or Oriental)
Yes O No
7. De you know who the Equal Employment Opportunity Representative
for your department is?
261 - Yes 133 No . NA: 3
66% 33% 1%
8. Is it easy for you to contact your Equal Employment Opportunity
departmental representative?
r
242 Yes 28 No 125 NA: 2
61% 7% 31.5% .5%
-1-
• II. J(b Opportunities
9. Is a real effort
being made to
provide equal employment
opportunity for
employees 'in your diviai60
223 Yes
64 No
F104� 77 r
NA: 6
56%
16%
26%
2%
10. Is a real effort
being made to
provide equal employment
opportunity for
women inryour
department?
221 Yes
Fiil No
111 77 X
NA: 5
56%
15%
28%
1%
11. Is -:a real effort being.v—nde to.
provide.. equal employment
opportunity for
minority group
members in your department?
249 Yes
45 No
92 77
NA:11
63%
11%
23%
3%
12. Do you feel you
are making goad
uce of your abilities in
your current job?
279 Yee
F 88 No
25 77
NA: 5
70%
22%
6%
2%
13. Have you been given en opportunity
to get the training
neccsoary to do
your job?
277 Yes
64 No
40 77
NA:10
71%
16%
10%
3%
14. Where you work,
do the best qualified
individuals
generally get the��--prorotions?
1Yes
76
ll No
76 7?
NA:12
44%
34%
19%
3%
Have you and your supervisor talked
about any of the following
topics in the pact twelve n.ontha7
15. Your job performance
308 Yes
72 No
13 7?
NA: 4
78%
18%
3%
1%
16. Opportunities for pror;otion
IF971 YG7
182 No
[12 77
NA: 6
49%
46%
3%
2%
17. Equal employment
opportunity
FillYes
227 No
BEI 77
NA: 7
33%
57%
8%
2%
-2-
18. Your training needs
[241J Yes L-128 j No 18
77
NA:10
60% 32% 5%
3%
19. Generally speaking, are you satisfied with
yGur job?
288 Yes F-581 No 44 1
77
NA: 7
72% 15% 11%
2%
20. Are you satisfied with your opportunities
for promotion?
157 Yes 19 No 42
77
NA: 8
39% 48% 11%
2%
If NO, why are your chances for promotion poor?
(Check as many as apply)
21. Lack of higher -level vacancies
Yes-,
179
94%
22. Unfairness in prerotions
Yes
71
37%
23. Difficulty in getting information
Yes
L5?,�`
27%
24. Need r:ore experience
Yes
�4J
25%
25. Need r__ire training
Yea
59
31%
26. I have no interest in a promotion
Yes 16
8%
27. Do younger employees receive better treatment than
older employees where you work?
48 Yes 284 No �
??
NA: 9
12% 72% 14%
2%
28. Now are erployees from minority groups generally
treated where you work? (Check one)
12%
46
Better than other ei:ployees
80%
317
Abcut the sage as other er:ployees
NA:19
4% [J5 Worse than other ecployees
4%
III. On Grievances
29. Would you feel free to file a discrimination grievance
if you felt you had been discriminated against?
274 Yes 109 No NA:14
69% 27% 4%
-3-
30. Do you feel you would get into trouble if you filed
a discriwination grievance?
130 Yes 11781 No 81� 77
33% 45% 20%
31. Do you feel you would get into trouble if you filed a
personnel grievance?
147 Yes F1571No 84 77
37% 40% 21%
32. Do you know how to file a discrimination grievance?
201 Yes ® No ?; 2
50.5% 47% .5%
0
33. Do ycu think the system for handling discrimination
grievances is effective?
121 Yes 125 No ?:88
30% 32% 22%
34. Use the remainder of this page to wake any coi_aents or
suggestions. If your co.r.:ents relate to a specific item
in this questionnaire, pleaae show the question nui.:ber.
Feel free to discuss any subject which you feel would be
of help in conducting this review.
NA: 8
2%
NA: 9
2%
NA: 9
2%
NA:63
16%
-4-