HomeMy WebLinkAboutTelecommunications Board - Minutes - 02/13/2006TELECOMMUNICATIONS BOARD
MEETING MINUTES
February 13,2006
6:00 PM
Council Liaison: David Roy
Staff Liaison: Liz Stroh, Communications and Technology Services; 221-6522
Board Chair: Curt Cramer
Vice Chair: Herb Saperstone
Present: Curt Cramer, Robert Reichenberger, Chip Cushman, David
Heiberg, Ted Funk
Absent: Larry Bontempo, Herb Saperstone
Staff: Eric Dahlgren, Liz Stroh
Chair Curt Cramer called the meeting to order at 6: 00 PM.
Public Input: None
Minutes: David Heiberg moved to approve minutes of the January Board
meeting, seconded by Robert Reischenberger. The motion passed unanimously.
Customer Service Standards : Board members had several questions about the
Customer service standards that will be researched and answered at the next
meeting::
Herb requested (via e-mail) more information on the specifics of the
guaranteed 7 day installation. Robert would like information on any additional
efforts Comcast makes to bring in more help during the influx of CSU students
that might reduce the install time from the requested 21 days to a lesser amount
Several Board members requested additional information on the process
for handling the destruction of personal identification information, including
automatic payment information. The Board would like some written
documentation as to how the process is conducted.
The Board would like to have this information posted on the City's web
site, along with the Customer service standards. They would also like the
quarterly reports given to the City to be posted on the web site.
Robert suggested that periodic reviews include a technical assessment as
to whether the services being provided in Fort Collins are similar to those in
surrounding cities. Liz will incorporate that change in the document.
Curt asked how customers get information when they subscribe to the
cable service. The standards call for the information to be given out when the
customer subscribes, as well as be available on request. The City's web site will
also contain the information
Curt asked that "periodic" reports be changed to "quarterly" reports to be
consistent with franchise language. Liz will incorporate those changes.
format. Some additional minor changes were made to clarify meaning, or change
Chair Curt Cramer asked for a motion to approve the standards and
recommend to City Council that the standards be adopted. Robert
Reichenberger made the motion, seconded by Chip Cushman. The vote was
unanimous.
Other Business
Curt repeated his request that information be made available to the Board as to
how many people subscribed to the lower cost tier, both new customers as well
as those that changed their subscription package.
Dave Heiberg moved to adjourn, seconded by Chip. The motion passed
unanimously and the meeting was adjourned at 8:00 PM.
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