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Home My WebLink About02/19/2025 - TRANSPORTATION BOARD - AGENDA - Regular MeetingTRANSPORTATION BOARD REGULAR MEETING Participation for this Transportation Board Meeting will be in person at 281 North College Avenue, Fort Collins, CO 80524, Conference Room A You may also join online via Zoom, using this link: https://us06web.zoom.us/j/99236679837?pwd=MDdtZDMvTnNGQmFid0YvWWRC Tm5HUT09 Meeting ID: 992 3667 9837 Passcode: 735155 One tap mobile +17193594580,,99236679837#,,,,*735155# US +16694449171,,99236679837#,,,,*735155# US Dial by your location +1 719 359 4580 US Meeting ID: 992 3667 9837 Passcode: 735155 Find your local number: https://us06web.zoom.us/u/kmJNkeuhX Online Public Participation: The meeting will be available to join beginning at 6:00 pm, February 19, 2025. Participants should try to sign in prior to the 6:00 pm meeting start time, if possible. For public comments, the Chair will ask participants to click the “Raise Hand” button to indicate you would like to speak at that time. Staff will moderate the Zoom session to ensure all participants have an opportunity to address the Board or Commission. To participate: • Use a laptop, computer, or internet-enabled smartphone. (Using earphones with a microphone will greatly improve your audio). • You need to have access to the internet. • Keep yourself on muted status. 281 North College Avenue, Room A or via Zoom – See Link Below TRANSPORTATION BOARD REGULAR MEETING 1. CALL TO ORDER [15 minutes for items 1-6] a. (Time started) 2. ROLL CALL 3. AGENDA REVIEW 4. PUBLIC PARTICIPATION [3 minutes per participant] 5. APPROVAL OF MINUTES 6. UNFINISHED BUSINESS 7. NEW BUSINESS [60 minutes] a. Community Capital Improvement Program ¼ -cent Tax Renewals (Ginny Sawyer) 8. BOARD MEMBER REPORTS [40 minutes] 9. OTHER BUSINESS [5 minutes] a. Staff Liaison Reports b. City Council 6-Month Calendar Review c. Transfort Report (refer to packet) 10. ADJOURNMENT a. (Time ended) ACTIVE MODES ADVISORY BOARD / TRANSPORTATION BOARD TYPE OF MEETING –REGULAR January 15, 2025 6:00 p.m. Online via Zoom or In Person at 281 North College 1/1 5 /202 5 – MINUTES Page 1 FOR REFERENCE: Chair: Bruce Henderson/Ed Peyronnin Vice-Chair: Kevin Krause/Alexa Nickoloff Staff Liaison: Lauren Nagle/Melina Dempsey 1. CALL TO ORDER Chair Peyronnin called the meeting to order at 6:00 PM. 2. ROLL CALL ACTIVE MODES ADVISORY BOARD MEMBERS PRESENT: Bruce Henderson, Chair Kevin Krause, Vice Chair Tim Han Wallace Jacobson Cameron Phillips Kat Steele Kristina Vrouwenvelder Jared Hanson TRANSPORTATION BOARD MEMBERS PRESENT: Ed Peyronnin, Chair Alexa Nickoloff, Vice Chair Indy Hart Jerry Gavaldon David Baker Amanda Finch James Burtis Emily Felton CITY STAFF PRESENT: Lauren Nagle Melina Dempsey Stephanie Boster ACTIVE MODES ADVISORY BOARD / TRANSPORTATION BOARD TYPE OF MEETING – REGULAR 1/1 5 /202 5 – MINUTES Page 2 ABSENT: Lordes Alvarez, T Board PUBLIC PRESENT: None 3. AGENDA REVIEW Chair Peyronnin outlined the published agenda. 4. COMMUNITY PARTICIPATION None. 5. APPROVAL OF MINUTES – DECEMBER a. AMAB Chair Henderson stated the Active Modes Advisory Board will consider the December minutes at its February meeting. b. Transportation Board Gavaldon made a motion, seconded by Finch, to approve the Transportation Board December 2024 minutes. The motion was adopted unanimously with Hart and Peyronnin abstaining. 6. UNFINISHED BUSINESS None. 7. NEW BUSINESS a. Individual Member Brief Introductions Members of each Board introduced themselves and discussed their interest in their respective Board. b. Inter-Board Discussion ▪ Board Chair Overview Chair Henderson commented on the unique nature of the opportunity for the Boards to work together. Chair Peyronnin summarized the Transportation Board’s Work Plan, including widespread mobility for all ages, periodic coordination with the Active Modes Advisory Board, promote transportation safety, congestion mitigation, and promote equitable access to an expansion of sustainable modes of transportation. He noted the Board has focused much of its time on safety, Transfort, and parking, and he summarized the topics of the Board’s meetings over the past year, including the Streets Department ACTIVE MODES ADVISORY BOARD / TRANSPORTATION BOARD TYPE OF MEETING – REGULAR 1/1 5 /202 5 – MINUTES Page 3 tour, Traffic Operations tour, Budgeting for Outcomes, and presentations from various City entities. Gavaldon commented on the Transportation Board providing recommendations to City Council regarding the Master Street Plan and suggested the Active Modes Advisory Board may want to also provide recommendations or work with the Transportation Board to do so. Chair Henderson noted much of the 2024 Active Modes Advisory Board’s Work Plan came from the previous Bicycle Advisory Board ’s Work Plan, though it was never official. He stated the Board has now adopted its 2025 Work Plan, which includes work on modal shift, safety, equity, and climate goals. Chair Henderson noted active modes includes walking, biking, micro - mobility, wheelchairs, and other small electric devices. He noted the Board would like to make recommendations to City Council and City staff related to various plans and programs from an active modes perspective. Additionally, Chair Henderson discussed the Board’s goals of contributing to a 50% mode share change, supporting Vision Zero, and communicating active modes to the community. Chair Henderson highlighted the Board’s accomplishments over the past year noting the Board is the first fully new Board to be formed in the City since 2015. ▪ Discussion Question: How can the two Boards collaborate? Hart noted there are connection points between the Boards. Finch commented on seeing many cyclists without lights and on pedestrian and micro-mobility deaths at Prospect and Shields. Han commented on connection points being Vision Zero, reducing CO2 emissions, increasing active modes usage , encouraging the 15-minute city concept, and safety. He also commented on an initiative related to having a 20 mile per hour speed limit in all urban core areas throughout the world which has been shown to effectively reduce deaths and serious injuries. Burtis noted travel times are not particularly impacted when the speed limit is reduced. He suggested there would be an opportunity to work together on accessibility for pedestrians at Transfort stops. An Active Modes Advisory Board member expressed interest in learning about changing modes of transportation. Hart noted he was the first person in Larimer County to have an electric motorcycle that the County would not initially license. Additionally, he discussed bicycle speeds on trails and the importance of managing ACTIVE MODES ADVISORY BOARD / TRANSPORTATION BOARD TYPE OF MEETING – REGULAR 1/1 5 /202 5 – MINUTES Page 4 behaviors rather than technology. Baker commented on an area of potential collaboration being in the parking realm. Han commented on a memo the Active Modes Advisory Board formulated regarding reducing parking minimums and discussed bicycle parking. Gavaldon expressed concern about eliminating parking minimums, stating that change would force parking into the streets. He stated he would like to see the Boards working together on common projects, including working with Transfort to improve its operations. He commented on utilizing rail and on Transfort looking at the original plans for the MAX line, which he stated involved light rail. Hart noted his commute would take over an hour and a half for ten miles via Transfort. Gavaldon stated baby steps need to be taken to achieve Vision Zero and 15-minute cities and stated the key component is Transfort. He also stated the buses do not have enough room for bicycles on board. Hart commented on making Transfort easier and more convenient and stated trails frequently get cleared more effectively during snow storms than to roadways and bike lanes. Chair Peyronnin asked if the Active Modes Advisory Board has any oversight over the trails. Chair Henderson replied trails fall under Parks and Recreation; however, City staff is working on a new Trails Plan and the Board is in a position to contribute to that Plan, particularly in terms of trails being used as transportation. Chair Peyronnin stated the trails should be integrated with the entire transportation network. Steele commented on the importance of considering what the city wants to be in the future and on the common theme of safety. Phillips commented on the importance of stop signs and 4 -way stops in terms of safety. Additionally, he stated eliminating parking and widening bike lanes could be valuable in some instances. Vice Chair Krause commented on the importance of focusing on the end- to-end network user experience and stated the area that needs the most focus is collaboration on the budget. Burtis noted the City prioritizes funding for larger infrastructure projects and stated the Transportation Capital Improvement Dashboard is about to be released, which is something both Boards may be interested in. ACTIVE MODES ADVISORY BOARD / TRANSPORTATION BOARD TYPE OF MEETING – REGULAR 1/1 5 /202 5 – MINUTES Page 5 Additionally, Burtis noted the thought is not to eliminate parking but to eliminate the regulation that requires a minimum amount of parking. He stated people will still build parking . Felton noted most projects that have funding from a bank or other source require some type of parking being included. Gavaldon reiterated his concerns that reducing parking minimums will push cars onto the streets, which is a negative for cyclists. Steele commented on a pedestrian death outside of a crosswalk and encouraged the Transportation Board to think about those types of issues. ▪ Plans for Future Interactions and Meetings Chair Henderson asked if each of the Boards could make a list of a few projects upon which to focus and then meet again to discuss the projects and possible collaboration. Chair Peyronnin concurred with the idea and discussed the possibility of utilizing a dashboard. Felton commented on protected intersections and making crossing distances shorter for pedestrians as possible collaborative items. Hart stated he would like to hear what the Active Modes Advisory Board thinks the Transportation Board should hold as goals, and vice versa. Vice Chair Krause stated there is often a lack of space to discuss experiences and stated allowing that space on behalf of both Boards is valuable and will help the City and community members to start to further align with stated goals and values. Hanson commented being mindful of potentially disparate socio-economic situations when considering cyclists and Transfort riders. Chair Peyronnin noted he and Chair Henderson have made a commitment to meet with each other regularly and suggested the Boards could decide when another joint meeting is needed. Chair Henderson commended the collaborative efforts. 8. BOARD MEMBER REPORTS None. 9. OTHER BUSINESS a. Staff Liaison Reports Dempsey noted Winter Bike to Work Day is February 14 th and announced the ACTIVE MODES ADVISORY BOARD / TRANSPORTATION BOARD TYPE OF MEETING – REGULAR 1/1 5 /202 5 – MINUTES Page 6 upcoming transportation fair at the Lincoln Center. She also noted the March Transportation Board meeting has been moved to March 12th and stated the Boards and Commissions applications closed on Friday with several applications being received for the Transportation Board. Nagle noted the Active Modes Advisory Board also received several applications. b. City Council Six-Month Calendar Review (refer to packet) 10. ADJOURNMENT The meeting was adjourned by unanimous consent at 8:00 p.m. Headline Copy Goes Here Community Capital Improvement Program ¼-cent Tax Renewals Community Outreach Headline Copy Goes HereHistory of Dedicated Taxes 2 Tax Rate History 2.25% Base on-going rate from 1984- 2021 2.85% Base rate starting in 2021 with the addition of .60 increase from Keep Fort Collins Great 3.00% Total rate from 1994-2016 3.85% Total rate from 2016-2024 4.35% Headline Copy Goes Here 3 Tax Renewals Over Time Long-term Look at Possible Tax Renewals MULTIPLE ASSUMPTIONS 20502045204020352030202520202015 Open Space Yes (25 yr.) | 2006 - 2030 KFCG (10 yr.) | 2011 - 2020 KFCG.25 (10 yr.) | 2021 - 2030 Assume KFCG (10 yr.) | 2031 - 2040 Street Maintenance (10 yr.) | 2016 - 2025 Street Maintenance (20 yr.) | 2026 - 2045 Community Capital Improvement (10 yr.) | 2016 - 2025 Assume Capital Renewal (10 yr.) | 2026 - 2035 Assume Capital Renewal (10 yr.) | 2036 - 2045 2050 Tax Parks, Climate, Transit (26 yr.) | 2024 - 2050 Open Space Yes (25 yr.) 2030 – 2055? Headline Copy Goes Here EPIC, Natural Areas, & Choices 95Project RECAPDesigning Tomorrow Today Capital Quarter-Cent History 4 1973-1980 •Lincoln Center •Mulberry Pool •Fire Station #4 •City Hall Building •Main Library •Parks Acquisition •Sewer to Andersonville/Alta Vista •Street Improvements 1985-1997 •Choices 95 •Senior Center •Eastside Neighborhood Park •Southwest Community Park Land Acquisition •Indoor Pool Renovations •Fire Station #10 Land Acquisition 1984-1989 •Major Street Improvements •Sidewalk Pedestrian Access Ramps •Indoor Pool Renovations •Open Space and Trails Acquisitions & Construction •Bikeways on College, Timberline, and Horsetooth •PFA Equipment Replacement & Land Acquisition Headline Copy Goes Here Building on BasicsBuilding Community Choice Capital Quarter-Cent History 5 1997-2005 •Police Building Land •EPIC Second Ice Sheet •Northside Aztlan Community Center •Pavement Management Program •Gardens on Spring Creek •Fossil Creek Community Park 2016-2025 •Poudre River Whitewater Park •Willow Street Improvements •Carnegie Building Renovation •Nature in the City Projects •Lincoln Avenue Bridge •Gardens on Spring Creek Visitor's Center Expansion •Affordable Housing Fund 2006-2015 •Fort Collins Museum of Discovery •Senior Center Expansion •Bicycle Program Plan Implementation •North College Avenue Improvements •Pedestrian Plan and ADA Improvements CCIP Headline Copy Goes Here 6 Community Capital Improvement Program 2016-2025 (~$75M) •Arterial Intersection Improvements $6.0 M •Bicycle Infrastructure Improvements $5.0 M •Bike/Ped Grade Separated Crossing Fund $6.0 M •Bus Stop Improvements $1.0 M •Pedestrian Sidewalk / ADA-Compliance $14.0 M •Transfort Bus Fleet Replacement $2.0 M •Lincoln Ave. Bridge $5.3 M •Linden St. Renovation $3.0 M •SE Community Center w. Pool $14.0 M •Gardens on Spring Creek Visitor's Center $2.0 M •Willow Street Improvements $3.5 M •Carnegie Bldg. Renovation $1.0 M •Club Tico Renovation $250k •Downtown Poudre River Enhancements Whitewater Park $4.0 M •Affordable Housing Fund $4.0 M •Nature in the City $3.0 M Headline Copy Goes Here 7 Renewal Timeline 2024 Q1 2025 Q2-Q3 2025 Q4-2025 ›On November ballot›Begin Public Outreach and Engagement ›Refinement of all projects and Programs ›To-be-scheduled: ›February CFC ›April/May Work Session ›Start to finalize total package ›Continue outreach ›Ballot Referral in late July/early August ›To-be-scheduled: ›June/July Work Session ›July regular meeting ›Begin package Development ›February Work Session ›March CFC ›April Work Session ›July CFC ›October CFC ›November Work Session Headline Copy Goes Here 8 Capital Tax – Lessons Learned Helpful to… -Advance projects from Master Plans that have been informed by community input. -Ensure items put forth represent community desires and priorities across broad geography, types of services, and personal passions. -Utilize community engagement to help prioritize projects and programming. Have learned to… -Adjust for inflation and add on years of operation and maintenance. -Balance flexibility and specificity to ensure voters get what the ballot promised while allowing flexibility to take advantage of unforeseen opportunities (grants, development, etc.) -Avoid singular projects that would absorb a majority of the funding. -Solidify a plan far enough in advance of referral to ensure adequate budgeting analysis and community awareness. The last two measures passed with 80% voter approval Headline Copy Goes Here 9 Capital Tax – Successful Project Package Asset Management & Master Plans Council Priorities Community Appeal Headline Copy Goes Here 2026-2035 Proposed Projects 10 Headline Copy Goes Here 11 Totals & Summary ¼ Cent Tax Revenue •$11M annual revenue (2024) •$110M total revenue 2026-2035 Proposed Projects •$166M total project proposals to-date (2024) Chart includes all proposed projects ($166M) Culture 7% Parks & Recreation 19% Housing 7% Transit 13% Roadway/ Engineering 18% Active Modes 27% Zero Waste Infrastructure 3% Nature & River 6% Headline Copy Goes Here 12 Comprehensive Project List Culture Children’s Garden and Event Infrastructure Downtown Trolley Building Renovation Parks & Recreation Bike Park (Early Phase) Dog Parks Downtown Parks Shop Lee Martinez Farm Renovation Mulberry Pool Replacement Pickleball Mobility/Safety Arterial Intersection Improvement & Streetscapes Program Active Modes Bike Infrastructure and Overpass/ Underpasses Pedestrian Sidewalk Program Strategic Trails Implementation Zero Waste Infrastructure Timberline Recycling Center Improvements Construction Waste Diversion Equipment Housing Affordable Housing Fund Transit Transfort Bus Stop Upgrades and Bus Replacement Transfort Maintenance Facility Nature & River Poudre River Health & Accessibility Nature in the City Headline Copy Goes HereOngoing Capital Programs 13 ▪Transportation/Engineering o Arterial Intersection Improvement Program o Bicycle Infrastructure & Overpass/Underpass Program o Pedestrian Sidewalk Program o Bus Stop Upgrades & Bus Replacement o Strategic Trails Implementation (new) Headline Copy Goes Here 14 Parks & Recreation/Culture ▪Children’s Garden & Event Infrastructure ▪Downtown Trolley Building & Museum o Building has been identified in the Downtown Masterplan as asset for community centered use o Currently houses object artifact collection and other storage o Need both storage and renovation funding ▪Mulberry Pool o Remaining in package at $10M o Recognize pool replacement will require multiple funding sources ▪Bike Park o Bike Park feasibility study to be completed in April/May 2025 timeframe o $5M not likely to cover full cost ▪Dog Parks o Highly rated in Recreation Masterplan o Need to determine best funding/timing/and locations ▪Downtown Parks Shop ▪Lee Martinez farm Improvements ▪Pickleball o Strong community desire/feasibility study in final stage o Possible funding opportunities Headline Copy Goes HereNature, River, and Environment 15 ▪River/Accessibility Projects o Lee Martinez and Legacy Park area to College o Focus on access for neighborhoods north of the river and river health – expanded scope to include Hickory Trail and Soft Gold Park ▪Timberline Recycling Center Improvements o ADA accessibility through ramps and walkways. o Expanded access to recycling bins to meet demand. ▪Construction Waste Diversion Equipment ▪Nature in the City Headline Copy Goes HereHousing 16 ▪Affordable Housing Fund o Proposed at $10M o Revolving Loan fund start-up o Bonding against the fund to create $7.5M in available funds Headline Copy Goes Here Naming??? 17 Headline Copy Goes Here 18 Capital Tax 2025-2026 Naming - Brainstorm Other ideas we’ve heard: Improve for Tomorrow Renew Today for Tomorrow Better by Design Building for Tomorrow Today The Future is Now Community Improvement Program Capital By Design Capital Improvement Tax Quarter Cent Capital Current: Community Capital Improvement Program Community By Design Headline Copy Goes HereNext Steps 19 •Continue to refine projects and programs •Public outreach & engagement •Finalize package •Refer to 2025 ballot Headline Copy Goes Here Thank you! 20 Transportation Board – Staff Report and Council 6-month calendar – February 2025 Staff Report • Transportation Fair – Thursday, March 6th, 2025, 5-7 PM at the Lincoln Center • March TBoard Meeting: 3/12/25 • Planned TBoard agenda items for the next several months include: Which Wheels Go Where Project, Transportation Capital Improvement Program, and Transfort Optimization Plan: Outreach Session 2 Council 6 -month calendar • Tuesday, April 8th: Work session to include EV Readiness and Electriﬁcation • Tuesday, April 22nd: Work session to include an update on School Transportation Safety Assessments, and the Future of Commercial Corridors and Centers: Land Use Code Updates. • Tuesday, May 13th: Work session to include update on the Transfort Optimization Study • Tuesday, July 8th: Discussion on Which Wheels Go Where: Micromobility Transfort Data Update 3Ridership- System Wide Current systemwide recovery from 2019 is 59%, with growth inhibited by service levels. For routes operating at pre pandemic levels, recovery is closer to 75%, while key routes like MAX that have not yet returned to full service remain at 40%. Growth continues to accelerate, however, at 28% YOY increase from 2023. 4Ridership- MAX MAX has continued to operate at significantly reduced frequencies, and therefore has also struggled to regain ridership lost since 2020. In 2024 Transfort was able to return partial evening service (resulted in 20% year over year growth) and 10min frequencies from 11- 6 as of October (45% year over year growth). Transfort is working hard to resume full service levels in 2025. 5On Time Performance 85% •Buses are considered on-time if they depart from a timepoint no earlier than one minute before or no later than five minutes after schedule •Transfort Service Standards set the target of 90% on time for any given route 6On Time Performance Targeted and Enacted Changes •Fall 2024 saw changes to schedules (5-14-18, 8, 81) intended to improve performance. 5-14-18 improved by nearly 10 percentage points and 8/81 by 7 percentage points •Performance of current routing impacted by significant detours, particularly 2, HORN and FLEX •2025 seeing positive trends but also seeing detour impacts, particularly on the MAX •Buses are considered on-time if they depart from a timepoint no earlier than one minute before or no later than five minutes after schedule •Transfort Service Standards set the target of 90% on time for any given route 7Paratransit – Dial A Ride •The paratransit service increased dramatically in 2024, with 20% more rides than in 2023 and 87 new clients (38% increase over 2023 new enrollment). •Although total On Time Performance has dropped from 94.79% to 93.36%, given the expansion of ridership, we are pleased to see quality remain high. •In 2025, Transfort is rolling out improvements to the program through automated reminders, trip arrival notifications and a portal (and later, app) by which passengers can request rides. 2024 ONBOARD SURVEY FINDINGS | 9 | About this Survey A system-wide survey of bus passengers was conducted in September 2024 to measure passengers’ behaviors, opinions, and demographic characteristics. Survey details are shown below. A complete description of the methodology is in the Appendix. Questionnaire: Two-page, paper, bilingual questionnaire (English and Spanish). Sample size: 2,606 survey responses were collected. Sampling: Bus routes were sampled with the dual goals of achieving systemwide results with high precision while also collecting enough responses to support specific route analyses. Weighting: Data were weighted to reflect route patterns and ridership frequency. Margin of error: The estimated margin of sampling error for systemwide results was ±3.5% within a 95% confidence interval. A full copy of the questionnaire is provided as an attachment to this report. Transfort Onboard Survey 2023 | 10 | Passenger Information Rider Profile Age & Gender: Bus passengers tended to be young; more than half were 18 to 24 years old. The age profile of passengers did not notably change since 2021. As in prior years, slightly more females than males were riding Transfort. Race/ethnicity: Hispanic and Native American passengers were more likely than others to ride the 08/81; white and Asian passengers where much less likely to ride that route. Language: Compared to the city’s population, bus passengers were more likely to speak languages other than English. Work Status: Most passengers were either students (49%), worked part time (37%), or worked full time (18%). Part-time employment was slightly more common than in 2021. Income: Nearly half of passengers had annual household incomes below $25,000, which was also true in prior years. Riding Behavior Access: Access to stops differed by route. Passengers on the MAX, HORN, and 03 were more likely to drive themselves to the bus stop. Few passengers on the 08/81 and 05/14/18 drove themselves to the bus stop. Boardings: Half of passengers boarded the bus at least two times each day they rode. Passengers on the 5/14/18 and the 8/81, 16, and FLEX tended to have more daily boardings on average, suggesting they transfer buses more often. Frequency: The average passenger rode 3.7 days per week. Passengers on the 03 and 31 rode more days per week; those on the FLEX, MAX, and 19 rode fewer days. Length: The average passenger’s trip length was 2.3 miles. Passengers who rode less often rode longer distances. Trip distance is related to CSU prevalence, with longer trips taken on routes with lower prevalence. Transfort Onboard Survey 2023 | 11 | Benefits and Travel Reasons for Riding >Passengers ride Transfort most commonly to save money and for personal convenience. >Riding to save money was more common on routes 02/32, 06, 19, and HORN. Riding for convenience and riding because it is easier than parking were more common on the 03 and 31, compared to other routes. Transit Reliance >More than one third of Transfort passengers did not have a license or access to a car, and therefore likely rely heavily on public transit. >A majority of passengers did not have a license or car on routes 08/81, 16, FLEX, and the 05/14/18. >Passengers living in lower-income households were less likely than others to have a license or car. Travel Distance >The average distance per trip was 2.3 miles, down slightly from prior years. >Short trips were associated with Colorado State University (CSU); longer trips had low association with CSU. >On average, males rode more miles than females. >Younger passengers rode the fewest miles on average, older passengers rode the most miles. Transfort Onboard Survey 2023 | 12 | Barriers and Pain Points Bus Frequency >The infrequency of buses was a relatively common reason for not riding Transfort, particularly for passengers on routes 02/32, 06, 07, and 19. >Not riding Transfort due to bus infrequency was less common this year than last year; however, this difference was not statistically significant. Transfort Onboard Survey 2023 Night Service >Buses not running late enough was a relatively common reason for not riding Transfort, particularly for passengers on routes 05/14/18 and the 19. >Not riding due to buses not running late enough was less common this year compared to prior years; however, this difference was not statistically significant. >Note that buses not running early enough was not all that common of a reason for not riding Transfort. On-time Performance >Among all passengers, 10% said buses not arriving on time was a barrier to riding more often. >Buses not arriving on time was a more common barrier on the HORN, compared to other routes. >Females were more likely than males to not ride because it takes too long to get to their destination. | 13 | Safety Transfort Onboard Survey 2023 >Riding Transfort because it was safer than other options was slightly more common in 2024 than it had been in prior years. >Feeling unsafe does not seem to be a major barrier among current riders. Note, however, that feeling unsafe may be a barrier for non-riders, who were not included in this survey. >Passengers worrying that other riders will bother them decreased slightly compared to 2023, although this drop was not a statistically significant difference. >Worry about being bothered was most common on routes 08/81, FLEX, and MAX and for those who identify as American Indian/Alaska Native or Native Hawaiian or Pacific Islander. >Females were as likely as males to worry about other passengers bothering them, but females were more likely to feel very worried about catching a cold or illness when riding the bus. | 14 | Additional Findings of passengers were very satisfied with the friendliness of bus operators of passengers did not have a driver's license and car of passengers don’t ride more often because buses do not run frequently enough of all passengers walked to or from bus stops of passengers ride Transfort because it is safer than other options 37% 1 pt 82% 3 pts Transfort Onboard Survey 2023 28% 5 pts 37% 4 pts “I ALWAYS ride Transfort” 18% 3 pts 81% 1 pt 2024 PARATRANSIT SURVEY FINDINGS | 16 | Questionnaire Design Survey Execution Corona Insights and key staff members from Transfort collaboratively designed the survey’s questionnaire to be engaging, relevant, easy to understand, and brief. A questionnaire from a prior survey iteration was used as a first draft. New questions were added, and some former questions were removed. Since the mode changed this year, the wording for some questions was updated to more easily ask over the phone. Demographic questions, including age and gender, were removed because those data could be appended from administrative records. The survey was fielded over the phone in October 2024 by Ironwood, a phone survey call-center. Before fielding, Corona Insights mailed postcards announcing the survey to all Dial-A-Ride and Dial-A-Taxi cases in the database with a useable mailing address. The postcard legitimized the survey and encouraged participation. It also provided an option for recipients to proactively call Ironwood to participate. Ironwood called all cases in the dataset up to six times. The cooperation rate was 89% and the average length of interview was nearly 12 minutes. In total, 93 useable responses were captured during fielding. Following, data were cleaned and standardized. Analysis included calculating percentages, averages, and reviewing open-ended responses. Transfort Dial-A-Ride-Survey 2024 Methodology | 17 | 70%of passengers traveled alone when using Dial-A-Ride were at least somewhat satisfied with using Dial-A-Ride Summary of Key Findings Transfort Dial-A-Ride-Survey 2024 Getting to medical appointments was the most common use of Dial-A-Ride, which was also true in 2022. One quarter of passengers would have no other transportation options without Dial-A-Ride. 92% A phone survey of 98 active Transfort paratransit (i.e., Dial-A-Ride and Dial-A-Taxi) passengers was conducted in the fall of 2024. The survey took about 12 minutes to answer, on average. This report summarizes the top- line results and key insights. felt Dial-A-Taxi’s overall experience was excellent or good 72% said they would be very likely to recommend DAR/DAT 72% | 18 | 4%4%5%6%5% 17%10% 4% 6%12%9%6%15% 10%26% 17% 21% 32%32%43%32%25% 60% 77%68%52%52% 44% 46%48%3.4 3.7 3.5 3.3 3.3 3.2 3.1 3.0 1.0 2.0 3.0 4.0 0% 25% 50% 75% 100% Overall service quality Cost The DAR drivers' customer service Call center staff customer service Service reliability On-time performance Application process Complaint resolution Po o r F a i r G o o d E x c e l l e n t Satisfaction with Dial-A-Ride Services Excellent Good Fair Poor Avg. Score* (rt. axis) >A majority of passengers (60%) reported that Dial-A-Ride overall service quality was excellent, and few (4%) felt it was poor. >Over three-quarters of passengers (77%) felt that the cost of Dial-A-Ride was excellent. >The application process was rated as fair/poor by 20% of respondents, the highest percentage of fair/poor ratings. Note, 41% of respondents did not rate the “complaint resolution” item, and these cases were excluded from that item’s analysis. Transfort Dial-A-Ride-Survey 2024 Most passengers rated Dial-A-Ride as excellent or good across multiple service criteria. Q12. [If used DAR/caretaker/caller] How would you rate each of the following aspects of Dial-A-Ride? *Average scores were calculated by assigning the following numeric values to response options: Excellent = 4, Good = 3, Fair = 2, and Poor = 1. “Don’t know” responses were excluded. Therefore, higher average scores (orange circles) indicate more positive ratings. | 19 | >A majority of passengers (72%) reported that Dial-A-Taxi overall experience was excellent or good, but some (14%) felt it was poor. >A majority (57%) of passengers rated Drivers’ customer service as excellent, and making reservations was also rated highly. >Service reliability and wait times received the lowest ratings, on average, and the highest percentage of poor ratings. Still, most respondents rated these areas as excellent or good. Transfort Dial-A-Ride-Survey 2024 Most passengers rated Dial-A-Taxi as excellent or good across multiple service criteria. Q13. [If used DAT/caretaker/caller] How would you rate each of the following aspects of Dial-A-Taxi? *Average scores were calculated by assigning the following numeric values to response options: Excellent = 4, Good = 3, Fair = 2, and Poor = 1. “Don’t know” responses were excluded. Therefore, higher average scores (orange circles) indicate more positive ratings. 14%8%10%18%16% 14% 14%6% 12%12% 31% 20%39% 27% 41% 41% 57% 45%43% 31% 3.0 3.3 3.2 2.9 2.9 1.0 2.0 3.0 4.0 0% 25% 50% 75% 100% Overall experience Drivers' customer service Making reservations Service reliability Wait times Po o r F a i r G o o d E x c e l l e n t Satisfaction with Dial-A-Taxi Services Excellent Good Fair Poor Avg. Score* (rt. axis) | 20 | The Net Promoter Score (NPS) is calculated by taking the proportion of “promoters” (a 9 or 10 on the scale) and subtracting the proportion of “detractors” (6 and below). The score can range from -100 (all detractors) to +100 (all promoters). Transfort Dial-A-Ride-Survey 2024 Net Promoter Score (NPS) Q14: On a scale of 0 to 10, where 0 means not at all likely and 10 means extremely likely, how likely are you to recommend Dial-A-Ride or Dial-A-Taxi to someone else who may be eligible to use it? 14%11%15% 25% 13%17%15%12%14%14%16%10% 14%21%9% 13% 13% 17%15%12% 22% 9%11%19% 72%68% 77% 63% 75% 66%69% 76% 65% 77% 73% 71% 58 58 62 38 63 48 54 63 51 63 56 61 0 25 50 75 100 0% 25% 50% 75% 100% To t a l Di a l - A - R i d e o n l y DA R & D A T Di a l - A - T a x i o n l y Ye s No Pr i o r t o 2 0 2 0 20 2 0 t o 2 0 2 4 Un d e r 6 4 65 o r o l d e r Fe m a l e Ma l e Total Service Booked in last 30 days Eligible since (year) Age Gender NPS Categories (left axis) and Scores (right axis) Promoters Passives Detractors Net Promoter Score (right axis) NPS % Promoters % Detractors=- 10 9 8 7 6 5 4 3 2 1 0 Promoters Passives Detractors