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Home My WebLink About02/02/2023 - Water Commission - AGENDA - Work Session WATER COMMISSION WORK SESSION AGENDA (revised 02-01 at 2:00 p.m.) February 2, 2023, 5:30 – 7:30 p.m. Online via Zoom and in person at 700 Wood St, Poudre Conference Room 02/02/2023 Agenda (revised 02/01 at 2:00 p.m.) Page 1 This hybrid Water Commission meeting will be available online via Zoom, by phone, or in person in the Poudre Conference Room of 700 Wood St. The meeting is available to join beginning at 5:00 p.m. Participants should join at least 15 minutes prior to the 5:30 p.m. start. ONLINE PUBLIC PARTICIPATION: You will need an internet connection on a laptop, computer, or smartphone, and may join the meeting through Zoom at https://zoom.us/j/92868227991 Webinar ID: 928 6822 7991 (Using earphones with a microphone will greatly improve your audio). Keep yourself on muted status. For public comments at the beginning of the meeting, the Chairperson will ask participants to click the “Raise Hand” button to indicate you would like to speak at that time. Staff will moderate the Zoom session to ensure all participants have an opportunity to comment. PUBLIC PARTICIPATION BY PHONE: Please dial +1 346 248 7799 and enter Webinar ID: 928 6822 7991. Keep yourself on muted status. For public comments at the beginning of the meeting, when the Chairperson asks participants to click the “Raise Hand” button if they wish to speak, phone participants will need to press *9 to do this. When you are called, press *6 to unmute yourself. PUBLIC PARTICIPATION IN PERSON: To participate in person, individuals should come to the Poudre Conference Room of 700 Wood St and be prepared to follow strict social distancing guidelines. There may be need to limit the number of individuals in the meeting room, and thus staging for individuals to speak may need to occur in the lobby or outside (weather permitting). Individuals who wish to speak will line up along the northern wall, maintaining physical distancing. The chairperson will call upon each participant to speak. Documents to Share: Any document or presentation a member of the public wishes to provide to the Water Commission for its consideration must be emailed to KaMartinez@fcgov.com at least 24 hours before the meeting. (Continued on next page) WATER COMMISSION WORK SESSION AGENDA (revised 02-01 at 2:00 p.m.) February 2, 2023, 2022, 5:30 – 7:30 p.m. Online via Zoom and in person at 700 Wood St, Poudre Conference Room 02/02/2023 Agenda (revised 02/01 at 2:00 p.m.) Page 2 1. CALL TO ORDER (5:30) 2. AGENDA REVIEW 3. COMMUNITY PARTICIPATION (3 minutes per individual) 4. NEW BUSINESS a. Discussion Items i. City and Utilities Hiring and Retention (15-minute presentation, 45-minute discussion) Karen Burke, Human Resources Director Lori Wiggins, Talent Acquisition Manager Maryann Fillingim, Utilities HR Partner ii. Water Utilities 2023 Vision and Strategy (Jason Graham) (15-minute presentation, 45-minute discussion) Jason Graham, Director of Water 5. ANNOUNCEMENTS 6. ADJOURNMENT (7:30) Provide Comments via Email: Individuals who are uncomfortable or unable to access the Zoom platform or participate by phone are encouraged to participate by emailing comments to KaMartinez@fcgov.com at least 24 hours prior to the meeting. If your comments are specific to any of the discussion items on the agenda, please indicate that in the email subject line. Staff will ensure your comments are provided to the Water Commission. Documents to Share: If community members wish to share a document or presentation, Staff Liaison Jason Graham’s administrative professional needs to receive those materials via the above email address at least 24 hours before the meeting. HR Presentation: Water Commission Lori Wiggins, Manager Talent Acquisition Maryann Fillingim, Senior Business Partner Karen Burke, Director of Human Resources Agenda •Introductions •Data •Recruitment •Retention •What’s Ahead •Conversation 2 Our Talent We believe all begins and ends with talent. Over the past several years, as the world experienced the pandemic's impact, systemic climate change, housing, food insecurity, social unrest, and the economic and digital divide impacted our workforce, creating a surge in employment movement and unrest. Change is here, and the effects have been upending. We chose to act and seize the opportunity to create deeper and more mutually aligned relationships with our leaders and employees. 3 4 Acceptance Rate: 94% acceptance rate to offers 2022 Exit Interviews for Water Utilities •Better Opportunity in Field •Pay Pulse Survey Takeaways 10/22: •More Staffing •Continue to Support Teams •Pay What the Data Tells Us •Average Tenure •Water -11.45 years •City -7.50 years •20% turnover •21 open positions currently It is becoming harder to recruit candidates, taking longer to fill vacancies, and more difficult to retain employees. As a result, the City is losing valuable talent, which affects service delivery internally and externally, and our bottom line. We are experiencing significant attrition within our organization at all employment levels in the City. Last year we had annual attrition of over 13.7%, the highest attrition percentage in our City’s history. 5Talent Facts 6 •New FTEs devoted to recruitment •Expanded searches •Hard to fill positions •Passive candidate recruitment •Focus on diversity •Strategic talent planning Our Response Recruitment Efforts 7 New HR efforts implemented: Flex Time (24 additional hours) •Flexible Work Practices •Parental Leave (3 additional weeks) •New Hire vacation (1 week) •EAP-Partnership with Mines •Merit Pool was Increased •Wage Adjustment Given for 2023 •Recreation Child Care Benefit •Leadership FLEX training •Benefits that offer care for mind, body and soul including an award-winning wellness program (Wellbeats, Well Days, Elevation Perks, Financial Wellness) Our Response Retention Efforts 8 •New structure (in progress) •The City’s version of FAMLI •Citywide Focus on development –New QPA question •The City’s plan to provide all employees with access to paid leave Still to Come (2023 Efforts))) 9Questions C WATER UTILITIES2023 VISION AND STRATEGY Jason Graham VISION To provide industry leading water services that recognizes the value of all water and people, through our integrated, inclusive, and sustainable management practices. Values Service Safety and Wellness Sustainable Integrity Belonging Partnership STRATEGIC PRIORITIES ORGANIZATIONAL DEVELOPMENT SAFETY AND WELLNESS WORKFORCE DEVELOPMENT (including leadership) CULTURAL TRANSFORMATION REGIONAL LEADERSHIP ORGANIZATIONAL DEVELOPMENT Integrated Planning / Sciences Integrated Project Delivery Integrated Operations Safety Wellness ASSET MANAGEMENT CIP / FINANCES SAFETY AND WELLNESS Program Training PM / Project Leading/Lagging Audits WORKFORCE DEVELOPMENT BUILD CAPABILITY –TRAINING PROGRAM RECRUIT, RETAIN, COMPETITIVE DEVELOPMENT SUCCESSION PLANNING SKILL LADDERS / CROSS-TRAINING / OPERATIONS PLANS LEADERSHIP DEVELOPMENT ENSURE ACCOUNTABILITY INSTILL TRUST LEADING CHANGE CULTURAL TRANSFORMATION •ONE WATER MENTALITY •DIVERSITY, INCLUSION, EQUITY •DECISION MAKING •FUN AND EXCITEMENT •DESTINATION LOCATION •RELATIONSHIPS •TRUST REGIONAL LEADERSHIP •STRAT-OP •HALLIGAN •NISP •NORTHERN • •COLORADO RIVER PACT •ASSOCIATIONS AND CONFERENCE RESOURCES NEEDED HR SUPPORT FOR RECRUITMENT THROUGHOUT THE WATER UTILITY NEW POSITIONS, NEW LEVELING, CONVERSIONS, USE OF CONTRACTUAL EMPLOYEES UTILITY LEADERSHIP ALIGNMENT AND TRUST UTILITY LEADERSHIP ONE VOICE FOW OFFICE SPACE DECISIONS FINANCIAL KNOWLEDGE AND BUDGETING SUPPORT TO LEADERSHIP ALIGNMENT UTILITY PRIORITY WATER PRIORITY ALIGNED SAFETY SAFETY AND WELLNESS X STAFFING AND DEVELOPMENT WORKFORCE DEVELOPMENT X DIGITAL TRANSFORMATION ORGANIZATIONAL DEVELOPMENT GRANT WRITING REGIONAL LEADERSHIP INCLUSIVE CULTURE CULTURAL TRANSFORMATION X SPECIFIC ITEMS CURRENT TEAM – SET THE VISION BUILD RELATIONSHIPS DEMONSTRATE BY ASKING QUESTIONS THAT BUILDS AN INTEGRATED MINDSET CLEAR EXPECTATIONS CONSISTENT BEHAVIORS AND COMMUNICATION ACCOUNTABILITY FUTURE TEAM – LEADERSHIP DEVELOPMENT, DELEGATION, AND TRUST STORYTELLING AND RELATIONSHIP BUILDING IN THE DEI SPACE PROGRAM AND SYSTEM DEVELOPMENT CLEAR AND CONSISTENT COMMUNICATION CTHANK YOU